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مکالماتی در خصوص رستوران

مکالماتی در خصوص رستوران

Asking the Concierge for Restaurant Advice 1️⃣Conversation  👤 I need a suggestion for a restaurant here in Manhattan. 🤵🏻Certainly! How much are you planning to spend on dinner, sir? 👤My date's very sophisticated, so I'm sure she would expect nothing but the best. 🤵🏻May I suggest our own hotel restaurant? It got three stars in the latest restaurant review. 👤No, thank you, I want to go out on the town. What other ideas do you have? 🤵🏻There's always Gramercy Tavern. They have live jazz. The food is delicious, but very expensive. 👤That sounds like a good place to take a date. Can you make a reservation for me? 🤵🏻As you wish, sir. You'll have a wonderful time there. 2️⃣Conversation 👤Can you tell me about a nice restaurant to go to? 🤵🏻Of course! How much would you like to spend on your meal? 👤My date is quite sophisticated. She would expect nothing less than the best. 🤵🏻Well, how about our own hotel restaurant? It's conveniently located and has a three-star rating. 👤That's a good idea, except I want to go out, not stay in. Something else, maybe? 🤵🏻Well, how about Gramercy Tavern? It's a very popular tourist spot, with great food and music. 👤That sounds good! Could you call them to see if I can get a reservation? 🤵🏻Of course, sir. You've made a good choice. 3️⃣Conversation 👤So, now I need your help again, if you don't mind. I'm taking a date to a restaurant. 🤵🏻I'd love to help you! What is your budget for the dinner? 👤She strikes me as being very sophisticated. Only the best will do for her. 🤵🏻Well, what do you think about our very own hotel restaurant? It is very upscale, with a three-star rating. 👤I don't want to be cooped up in my own hotel tonight. How about another restaurant? 🤵🏻The Gramercy Tavern is highly rated. It has great food and live jazz, but it's not cheap. 👤Yes, that sounds like a winner. Would you please call them to reserve a table? 🤵🏻I'm already dialing, sir. 4️⃣Conversation 👤I'm taking a date to a restaurant, so could you please direct me to a good one? 🤵🏻But of course! How much are you thinking of spending on dinner? 👤She deserves nothing but the best, of course. 🤵🏻In that case, I would suggest our own hotel restaurant. The chef, the food, and the service are outstanding. 👤I promised her I would take her out to a restaurant. Do you have another one in mind? 🤵🏻You can always go to Gramercy Tavern. It's quite popular, despite its expensive entrees.  👤Great food and lots of patrons? What more could I want? Please reserve a table for me. 🤵🏻Yes, sir. You're going to have a great time.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
بوتیک هتل Nantipa؛ الهام گرفته از اقیانوس و آسمان

بوتیک هتل Nantipa؛ الهام گرفته از اقیانوس و آسمان

به گزارش سروریس اخبار خارجی هتل‌نیوز ، هتل Nantipa در کشور کاستاریکا که در طراحی آن از اقیانوس و آسمان، الهام گرفته شده است با 15 اتاق از میهمانان خود پذیرایی می‌کند. محدوده قیمت اتاق‌های این هتل از 281 پوند برای هر شب اقامت، شروع می‌شود. نام این هتل در زبان قبیله‌ بومی Nicoya به معنای "آبی" است. سوئیت‌ و آلاچیق‌های این بوتیک هتل منحصربفرد که در کنار ساحل قرار گرفته، نمایی بی‌نظیر به اقیانوس یا استخر دارند. رستوران هتل نیز بر روی ساحل قرار گرفته و غذاهای کاستاریکایی اصیل را ارائه می‌دهد. غذاهای دریایی کبابی در منوی این رستوران قابل توجه است و علاوه بر آن امکان سفارش انواع غذاهای محلی نیز وجود دارد. جنگل انبوه در پشت و منظره اقیانوس در مقابل، امکان موج‌سواری، اسب سواری در ساحل، بازدید از آبشار Montezuma و قایق‌سواری به سمت ماسه‌های زیبای ساحل جزیره Tortuga از جمله جاذبه‌هایی است که هر گردشگری را به سمت این هتل می‌کشاند. ساحل مقابل هتل Nantipa دارای صخره‌‎های زیبا و استخرهای کوچک شنا ویژه بازی کودکان است. علاوه بر این استخری 270 متری نیز در مرکز هتل قرار گرفته است.

ایجاد شده: 16/اسفند/1397       آخرین ویرایش: 26/اسفند/1397     اخبار خارجی
مکالماتی درخصوص چک این درهتل

مکالماتی درخصوص چک این درهتل

🏨Checking into the Hotel 1️⃣Conversation 👤I have a reservation. My name is John Sandals. 🤵🏻May I see your ID, please, Mr. Sandals? 👤Certainly. Here it is. 🤵🏻Thank you. Do you have a credit card, Mr. Sandals? 👤Yes, I do. Do you accept American Express? 🤵🏻Sorry, sir, just VISA or MasterCard. 👤Here's my VISA card. 🤵🏻Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable? 👤Yes, it sounds like everything I expected. 🤵🏻Here's your key, sir. If you need anything, just dial 0 on your room phone. 2️⃣ Conversation 👤I have a reservation under the name of Sandals. 🤵🏻Could I see your ID, please, sir? 👤Of course! Let me take it out of my wallet. 🤵🏻Thank you, sir. Now, do you have a credit card, sir? 👤Yes, of course. Is American Express okay? 🤵🏻I'm sorry, sir. Only VISA or MasterCard. 👤In that case, here's my VISA. 🤵🏻Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir? 👤Yes, I'm easy to please. 🤵🏻Very good. Here is your room key, sir. If you need anything at all, please dial 0. 3️⃣Conversation 👤My name is Sandals, I have a reservation. 🤵🏻May I see your identification, please, sir? 👤Here you are. 🤵🏻Thanks. Do you have a credit card, sir? 👤Of course. Will American Express do? 🤵🏻I'm very sorry, sir. We accept only VISA or MasterCard. 👤No problem. Here's my VISA. 🤵🏻Thanks. Room 507 is a spacious, nonsmoking room, with a queen bed. Does that meet your expectations? 👤Yes, that sounds like what I want. 🤵🏻That's wonderful, sir. Now, here's your key. Should you need anything, just dial 0. 4️⃣ Conversation 👤I'm John Sandals, and I have a reservation. 🤵🏻Would you show me your ID, sir, please? 👤Here you go. 🤵🏻Thank you very much. Now, sir, do you have a credit card? 👤Certainly! Would you like my American Express card? 🤵🏻Regrettably, Mr. Sandals, we accept only MasterCard or VISA. 👤I thought American Express was accepted everywhere. Never mind. Here's my VISA. 🤵🏻Thanks. You're in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir? 👤Yes, that's just fine. 🤵🏻I'm happy to hear that. Here is your key. Just dial 0 if you need anything. 5️⃣Conversation 👤My name is John Sandals, and I've got a reservation. 🤵🏻May I see some identification, sir, please? 👤Sure. Here you are. 🤵🏻Thank you so much. Have you got a credit card, Mr. Sandals? 👤I sure do. How about American Express? 🤵🏻Unfortunately, at the present time we take only MasterCard or VISA. 👤No American Express? Okay, here's my VISA. 🤵🏻Thank you, sir. You'll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?  👤Yes, that'll be fine. 🤵🏻That's great. This is your key, sir. If you need anything at all, anytime, just dial zero. 6️⃣Conversation 👤I've got a reservation here. My name is John Sandals. 🤵🏻Mr. Sandals, may I see your ID, please?  👤One second, please, while I dig it out here.  🤵🏻Now, sir, do you have a credit card? 👤Yes, I do. Do you accept American Express? 🤵🏻I'm sorry, Mr. Sandals, but we accept only MasterCard or VISA. 👤That's okay, I've got plenty of cards. Here's my VISA. 🤵🏻Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable? 👤Yes, that's just what I wanted.  🤵🏻Here's your key, sir. If you need anything, just dial 0 on your room phone.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
مکالماتی درخصوص کنسل کردن رزرواتاق درهتل

مکالماتی درخصوص کنسل کردن رزرواتاق درهتل

🏨Calling to Cancel a Reservation ‏1️⃣Conversation 👤I'm calling to cancel a reservation I made earlier in the week.  🤵🏻To cancel your reservation, I need your name, phone number, and date of trip, please. 👤Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April. 🤵🏻I see your reservation on my computer. Let me just cancel it, and you'll be all set! 👤Thanks. I'll call again when things get better at home. 🤵🏻You're welcome. 2️⃣Conversation 👤I need to cancel my reservation. I have personal matters that need fixing. 🤵🏻That's not a problem. Just give me your name, phone number, and date of visit. 👤Rudy Randolph, 818-555-1234, April 9 through 15. 🤵🏻I see your info here on the screen. I'll hit just one button, sir, and you're cancelled. 👤Thank you. I'm glad that wasn't too much of a bother. 🤵🏻It's a pleasure. 3️⃣Conversation 👤I made a reservation earlier this week, but I have to cancel it. 🤵🏻No problem, sir. Just tell me your name, phone number, and date of reservation. 👤Great! I'm Rudy Randolph, 818-555-1234, and my reservation was for April 9 to 15. 🤵🏻Sir, let me hit the delete button, and your reservation will be cancelled. 👤That was nice and fast. Thanks. 🤵🏻Not at all. 4️⃣Conversation 👤I hate to do this, but I've got to cancel a reservation I made earlier this week. 🤵🏻All I need is your name, phone, and reservation date. 👤My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9. 🤵🏻Randolph, Rudy. Let me hit one button, sir, and now your reservation is cancelled. 👤Thank you. I'll make another reservation as soon as I can. 🤵🏻It's been my pleasure to help you. 5️⃣Conversation 👤My wife is sick, so I have to cancel a reservation I made. 🤵🏻If you'll just give me your name, phone, and date of visit, I can cancel your reservation. 👤I'm Rudy Randolph at 818-555-1234, April ninth to the fifteenth. 🤵🏻Mr. Randolph. Okay, one second, sir, and there you go. Your reservation is now cancelled.  👤I wish everything in life was so simple, thank you. 🤵🏻Not a problem, sir. Please remember us in the future.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
رزرو کردن اتاق در هتل

رزرو کردن اتاق در هتل

🏨Making Reservations 🤵🏻Receptionist: Good morning. Welcome to The Grand Woodward Hotel. 👤Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies? 🤵🏻 Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival? 👤 The 24th.  🤵🏻 How long will you be staying? 👤 I'll be staying for two nights. 🤵🏻How many people is the reservation for? 👤 There will be two of us. 🤵🏻 And would you like a room with twin beds or a double bed?  👤 A double bed, please. 🤵🏻 Great. And would you prefer to have a room with a view of the ocean? 👤 If that type of room is available, I would love to have an ocean view. What's the rate for the room? 🤵🏻 Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under? 👤 Charles Hannighan. 🤵🏻 Could you spell your last name for me, please? 👤 Sure. H-A-N-N-I-G-H-A-N 🤵🏻 And is there a phone number where you can be contacted? 👤 Yes, my cell phone number is 555-26386. 🤵🏻 Great. Now I'll need your credit card information to reserve the room for you. What type of card is it? 👤Visa. The number is 987654321. 🤵🏻And what is the name of the cardholder? 👤 Charles H. Hannighan.  🤵🏻 Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.  👤Great, thank you so much. 🤵🏻 My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
مکالماتی درخصوص خدمات استخر درهتل

مکالماتی درخصوص خدمات استخر درهتل

🏨Asking about the Swimming Pool 1️⃣Conversation  👤 Is there a swimming pool in this hotel? 🤵🏻 We don't have a full-sized swimming pool, but we do have individual swim stations. 👤What exactly does that mean? 🤵🏻Basically, a swim station is like a treadmill, except instead of running, you swim. 👤That sounds really neat. Is there an extra charge for these swim stations? 🤵🏻If you're a registered guest, you have free access to our swim stations. 👤Are the swim stations open 24 hours, like the rest of the gym? 🤵🏻To conserve electricity, the stations operate only from 7:00 a.m. till 10:00 p.m.  👤I'll go down there as soon as I can! 🤵🏻I don't think you'll be disappointed. People really seem to like the swim stations. 2️⃣Conversation 👤Does this hotel have a pool? 🤵🏻I'm sorry, sir, we don't have one. However, in our gym, we do have swim stations. 👤I'm not sure I understand. 🤵🏻Think of a deep bathtub that you can swim in, but against a current. 👤Cool. What will they think of next? How much are they? 🤵🏻Sir, guests pay nothing to use the stations. 👤Excellent! Now what are the hours? 🤵🏻The gym is open 24/7, but the stations are open from 7 a.m. to 10 p.m. only. 👤I'm going to change into my trunks right now! 🤵🏻I think you'll like the experience, sir. It's a great workout. 3️⃣Conversation 👤 Do you have a swimming pool in this hotel? 🤵🏻We don't have a pool, sir, but we do have swim stations in the gym. 👤I never heard of a swim station. Is that like a train or bus station? 🤵🏻It's just a deep bathtub with a current of water that you swim against. 👤Holy cow! I never heard of such a thing. How much do they cost? 🤵🏻As a guest, sir, you pay nothing. 👤This sounds better every second. Now, when can I use the stations? 🤵🏻If you want to swim, you can visit the gym any day between 7 a.m. and 10 p.m.  👤Oh, boy! This is going to be great. I'm going to the gym right now! 🤵🏻I'm sure you'll enjoy your workout, sir. Everyone seems to like the swim stations. 4️⃣Conversation 👤I think I've looked everywhere, but I haven't seen a swimming pool here. 🤵🏻This hotel has no full-size pool, but we do have swim stations in our gym. 👤Swim stations? Whoever heard of such a thing? 🤵🏻You swim in a swim station just like you run on a treadmill. 👤All that exercise in a little pool! Do I have to pay anything? 🤵🏻The swim stations are available to all guests for no charge. 👤Very good. Now can you tell me the hours of operation? 🤵🏻They're available anytime between 7 a.m. and 10 p.m., seven days a week. 👤Wow! I can't wait to change into my trunks! 🤵🏻The swim stations are very popular, sir. I hope you don't find a line down there. 5️⃣Conversation  👤I've been looking for a swimming pool, but I haven't found one yet. 🤵🏻We have no pool, sir, but we do have swim stations in our gym. 👤Swim stations? Could you be a little more explicit? 🤵🏻You know how you run on a treadmill but don't go anywhere? Well, it's the same thing. 👤Gee, that's a great idea. Now, how much do I have to pay? 🤵🏻The stations are absolutely free to guests, sir. 👤Great! Now, when can I go down there and use the stations? 🤵🏻The swim stations are open daily from 7 a.m. to 10 p.m. 👤Boy, oh boy! I can't wait to change into my swim trunks. 🤵🏻Be warned, sir. At certain hours the swim stations are very crowded.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
مکالماتی درخصوص خدمات پزشکی درهتل

مکالماتی درخصوص خدمات پزشکی درهتل

🏨Calling to Report a Medical Emergency 1️⃣Conversation  👤I need a doctor immediately! 🤵🏻Sir, is everything all right? 👤My wife just collapsed on the floor! 🤵🏻Sir, I need you to calm down. Take deep breaths. 👤I'm sorry. It's just that my wife. I need the emergency room. 🤵🏻Sir, I'm dialing 911 on another line. 👤What's taking you so long? 🤵🏻I'm transferring you right now. Just remain calm. 2️⃣Conversation 👤Help me! I need a doctor! 🤵🏻What is the problem, sir? 👤My wife is on the floor! 🤵🏻Sir, please calm down. Take a deep breath. 👤I need some help, right now! 🤵🏻Sir, I'm going to put you through to 911. 👤Hurry, please! 🤵🏻I'm transferring you right now, sir. 3️⃣Conversation 👤I need a doctor right now! 🤵🏻Tell me the problem, sir. 👤My wife just passed out! 🤵🏻Sir, it's difficult to understand you. Please take a deep breath and calm down. 👤Don't tell me to calm down! My wife is passed out! 🤵🏻I'm getting 911 on another line, sir. 👤Okay, but hurry. 🤵🏻Stay calm, sir, and talk clearly. 4️⃣Conversation 👤Get a doctor here, immediately! 🤵🏻What's the problem, sir? 👤My wife is on the floor, she's unconscious! 🤵🏻Sir, could you calm down a little bit, please? 👤Calm down?! My wife is unconscious, and you're telling me to calm down?! 🤵🏻Hold on just a second, sir. I'm dialing 911. 👤Hurry up, please. 🤵🏻I'm connecting you now, sir. 5️⃣Conversation 👤A doctor! I need a doctor!  🤵🏻Give me some details, sir. 👤Something is wrong with my wife. She's lying on the floor. 🤵🏻Sir, if you don't calm down, you might have a stroke yourself.  👤You're right, I'm beside myself with worry. 🤵🏻Hold on, sir. I'm connecting you with 911. 👤Time is critical. Hurry up! 🤵🏻I hope everything turns out well, sir. Here's 911.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
مکالماتی درخصوص خدمات اینترنت درهتل

مکالماتی درخصوص خدمات اینترنت درهتل

🏨Calling for a Wireless Connection 1️⃣Conversation   👤I'd like to order broadband internet for my laptop. 🤵🏻Just plug the Ethernet cable into your computer, and a prompt will tell you the payment options.  👤I don't have an Ethernet port. My computer runs entirely on wireless service. 🤵🏻That's too bad. But there are several alternatives, if you want to hear them. 👤Yes, please! Tell me about the alternatives. 🤵🏻We run a fully equipped computer lab on the first floor. 👤Very good. How much does that cost? 🤵🏻The service is free to hotel patrons. However, printing costs ten cents per page. 👤I see. And the other alternatives? 🤵🏻Alternatively, we do offer wireless in our lobby. You can bring your laptop down here. 👤Great! What if I need to print something in the lobby? 🤵🏻You would have to use the computer lab. I'm sorry for the inconvenience. 2️⃣Conversation 👤I need broadband for my computer. 🤵🏻No problem. Just plug the Ethernet cable into your computer, and you're good to go. 👤That's a problem. My laptop has no Ethernet port, it's wireless only. 🤵🏻Hmm. Well, we have some alternatives, if you're interested. 👤Go ahead. I'm all ears. 🤵🏻We have a computer lab on the first floor. 👤That's great! How much is it? 🤵🏻It's absolutely free to guests. Except for printing, of course. 👤What about the other alternatives? 🤵🏻You could use your wireless right here in our lobby. 👤Yes, that's the ticket! And if I need to print something there? 🤵🏻Well, we don't have a printer in the lobby yet. You'll have to use the lab. 3️⃣Conversation 👤I'd like to get busy on my computer, but I need some broadband. 🤵🏻There's an Ethernet cable in your room. Just plug it into the back of your laptop. 👤I can't use Ethernet. My computer is wireless only. 🤵🏻That's okay. I can tell you about some alternatives we have. 👤Any alternative that works will be great. 🤵🏻Well, there's our computer lab on the first floor. 👤That sounds good. What's the charge? 🤵🏻The lab and the computers are no charge, but you have to pay for whatever you print. 👤That sounds good. Now, how about the other alternatives? 🤵🏻Of course. Our lobby is set up for wireless, so just bring your computer down here. 👤Use my laptop in the lobby? That's great! Now, if I need to print something there? 🤵🏻They plan to install a printer here. But until then, you'll have to use the lab. 4️⃣Conversation 👤I can't get going on my computer until I get a broadband hookup. 🤵🏻Just plug the Ethernet cable into your computer, and you'll be off and running. 👤That would be okay if I had an Ethernet port. Unfortunately, my laptop uses wireless only. 🤵🏻In that case, let me tell you about some alternatives. 👤Anything to get me up and running. 🤵🏻For starters, we have a computer lab. 👤Fantastic! What do I have to pay per hour? 🤵🏻The lab is completely free. But you do have to pay a dime a page for printing. 👤That's fine. Now tell me about the other alternatives. 🤵🏻Just bring your laptop down here to the lobby. We're set up for wireless right here. 👤Great! I like that suggestion, but what if I need to print something there? 🤵🏻Unfortunately, you'll have to go to the computer lab for your printing needs. 5️⃣Conversation 👤How do I get online with my laptop? 🤵🏻Just plug the Ethernet cable into your computer, and you'll be online in a heartbeat.  👤I see the cable. But my computer runs on wireless only. 🤵🏻No problem. I'll tell you about our alternatives. 👤Yes, I'd love to hear what the alternatives are.  🤵🏻Our state-of-the-art computer lab is on the first floor. 👤Great! But is it free? 🤵🏻Sir, the computers are free to guests, but you do have to pay a nominal printing fee. 👤You said there were other alternatives? 🤵🏻Just use your computer here in the lobby. It's set up for wireless. 👤That sounds like a winner. Now if I need to print something in the lobby? 🤵🏻We might have a printer here next month. But for now, you'll have to go to the lab.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
روز جهانی راهنمایان گردشگری؛ پاسداشت خاطره‌آفرینان

روز جهانی راهنمایان گردشگری؛ پاسداشت خاطره‌آفرینان

سفر و‌ گردشگری با خاطره و خاطره‌سازی همراه است. آنچه که در آخر هر سفر باقی می‌ماند بیش از تجربه‌ها، خاطره‌هاست و هر اندازه تاثیر خاطره‌ها بر روح و جان گردشگر بیشتر باشد، باز آفرینی آن، دلنشین‌تر خواهد بود. اما چه کسی یا چه کسانی می‌توانند در گردشگری نقش مستقیم درخاطره‌آفرینی گردشگران را رقم بزنند. واژه راهنمای گردشگری یا تور لیدر برای گردشگران و مسافران واژه دور از ذهنی نیست. فردی که می‌تواند علاوه برآرامش و مدیریت سفر، یک خاطره کوچک ‌را به خاطره‌ای بزرگ و فراموش نشدنی، تبدیل کند. بدون تردید، راهنمای سفر نقش کلیدی یک رابط میان محیط ( جامعه میزبان)، گردشگران و سایر ذی‌نفعان را ایفا می‌کند. هر چه راهنمای سفر در کارش موفق‌تر باشد، کوله‌باری که گردشگر با خود به ارمغان می‌‌برد نیز غنی‌تر بوده و رضایت وی از سفرش بیشتر خواهد بود و جوامع مرتبط نیز بیش از پیش، منتفع می‌شوند.  دوم اسفندماه برابر با ۲۱ فوریه به نام روز جهانی راهنمای گردشگری تعیین شده و به لحاظ اهمیت و جایگاه این شغل در تقویم جهانی نیز به ثبت رسیده است.  از سال ۱۹۹۰ و پس از تشکیل فدراسیون جهانی راهنمایان، روز راهنمای گردشگری در بسیاری ازنقاط جهان جشن گرفته می‌شود. راهنمای گردشگری به عنوان یکی از قدیمی‌ترین شغل‌های جهان بوده و انتخاب یک روز در تقویم جهانی نیز بیانگر شغل و حرفه‌ای ارزشمند، مورد توجه و با اهمیت شناخته شده است. راهنمایان گردشگری می‌کوشند تا زیبایی‌های فرهنگی، تاریخی و طبیعی میهن خود و سایرنقاط جهان را به نحوی شایسته معرفی کنند. صد البته راهنمایان گردشگری، سفیران فرهنگی هستند و به عنوان کلید مقاصد، دنیایی از مجهولات موجود در جامعه‌ میزبان را برای میهمانان به معلومات تبدیل می‌کنند. این گشایش درها زمانی راحت‌تر امکان‌پذیر می‌شود که درجه‌ اطلاعات و آگاهی‌های راهنما نیز در حد مقبولی باشد؛ به عبارتی آگاهی‌های او در حکم ابزار کار وی است و هر چه این ابزار مرغوب‌تر، دقیق‌تر، ظریف‌تر و کارآمدتر باشد، روند خاطره‌سازی نیز، بهترو عمیق‌ترصورت می‌پذیرد به ویژه در شرایطی که وجود تکنولوژی موجب هوشمندسازی در سفر شده و گردشگران هوشمند خواستار راهنمایان هوشمند در سفر هستند. چند سالی می‌شود که در کشور ما نیز همگام با سایر کشورهای جهان، روز راهنما گرامی داشته می‌شود. شاید فعالیت راهنمایان ایران به دلیل بعضی متغیرها مانند کمبود زیرساخت‌ها، شرایط اقتصادی و اجتماعی و انتظارات گردشگران، دشوار و سخت‌تر باشد ولیکن با وجود برخی مشکلات، راهنمایان فرهیخته، توانمند و فعال گردشگری در ایران، عاشقانه برای معرفی ایران عزیز درتلاش‌اند و نیز برای سربلندی و شکوه میهن می کوشند. این شغل هنوز در ایران از طرف بسیاری از بخش‌های دولتی و خصوصی ناشناخته مانده است. امید است همراه با پاسداشت و تبیین خدمات ارزشمند راهنمایان، این روز جهانی فصلی نو‌ در گردشگری و شغل راهنمایان پدید آورد. مغتنم است نیکو روز جهانی راهنمایان را به تمامی فعالان این عرصه تبریک گفته و با ابراز امتنان از تلاشهای ارزنده این عزیزان، توفیق و شادمانی برایشان آرزومند باشیم. حسن تقی‌زاده انصاری - رئیس جامعه گردشگری الکترونیکی ایران

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 7/اسفند/1397     مقالات و یادداشت ها
مدیر بهره‌برداری خوب یا موسس خوب؟! هتل‌ساز یا هتلدار؟

مدیر بهره‌برداری خوب یا موسس خوب؟! هتل‌ساز یا هتلدار؟

شهر مشهد به واسطه ورود بالغ بر 25 تا 30 میلیون گردشگر داخلی و خارجی ( زیارتی - سلامت و ...) و وجود مضجع مطهر امام رضا ( ع ) و همچنین سایر جاذبه‌های تاریخی و فرهنگی، تجاری و انسان‌ساخت ضمن برخورداری از زیرساخت‌های شاخص حمل و نقل هوایی، ریلی و جاده‌ای و ... مقصدی بی‌بدیل و رقابت‌ناپذیر در عرصه گردشگری است.  ولیکن تلاش‌ها در جهت کیفی‌سازی ورود گردشگران و بهره‌برداری بهینه و موثر از حضور آنها مهم‌تر از کمیت حضور ورود ایشان است. این تجربه‌ای است که سایر کشورها و شهرهای گردشگرپذیر دنیا نیز آن را اصل و اساس کار خود قرار می‌دهند تا ظرفیت تحمل گردشگری مقاصد، تحت تاثیر ورود بی‌برنامه و غیر هدفمند گردشگران قرار نگیرد و مقاصد گردشگری که فضاهایی جذاب، آرامش‌بخش و امید بخش هم برای گردشگران و هم برای مجاوران که میزبانان اصلی هستند، باشند.  لذا تعداد بالای ورود گردشگر به هر مقصد گردشگری به ویژه مقاصدی که نهایی هستند هم می‌تواند فرصت باشد و هم تهدید. فرصتی جهت افزایش درآمد پایدار، پویایی اقتصادی، نشاط اجتماعی، رشد فرهنگی و اجتماعی، افزایش اعتبار و برندسازی مقاصد، اشتغال‌زایی پایدار، رونق سرمایه‌گذاری و... و تهدید به دلایل امنیتی، ریسک سرمایه‌گذاری، کاهش ماندگاری، فشار غیر قابل تحمل بر زیرساخت‌های مقصد، کاهش سهم شهروندان از خدمات شهری، افزایش هزینه‌های خدمات شهری و ... پر واضح است که ارزش افزوده یکی از مزایای پروژه‌های گردشگری و هتلداری به ویژه در مقاصدی همچون مشهد مقدس است و بین این ارزش افزوده با نزدیکی و دوری از حرم مطهر رضوی ارتباط مستقیم و تنگاتنگی وجود دارد. یعنی هر چه پروژه‌ها به حرم مطهر رضوی نزدیک‌تر می‌شوند، ارزش افزوده بالا می‌رود و بالعکس هر چه دورتر می‌شوند، کمتر می‌شود.  به دفعات مشاهده می‌گردد که هتلدار عزیزی از کاهش درصد اشغال اتاق‌های در حال بهره‌برداری خود در موقعیت‌های مختلف می‌نالد اما همزمان در حال توسعه فیزیکی هتل و افزایش ظرفیت تخت و فضاهای دیگر آن است!!! این موضوع حکایت از اصل ارزش افزوده این قبیل پروژه‌ها به ویژه در شهرهایی همچون مشهد دارد و همچنین اهمیت بازاریابی نوین و هدفمند در افزایش درصد اشغال اتاق و سایر فضاهای خدماتی هتل‌ها. ضمن آنکه اصول سرمایه‌گذاری حکم می‌کند که سرمایه‌گذار قبل از هرگونه اقدام اجرایی و عملیاتی سرمایه‌گذاری در بخش گردشگری و هتلداری، دست به بررسی، تحقیق و تحلیل بازار، ویژگی‌های سرمایه‌گذاری در مقصد مورد نظر، تهیه طرح توجیهی و تجاری، کسب مشورت از دست اندرکاران و ... بزند و پس از حاصل شدن یقین جهت توجیه سرمایه‌گذاری، دست به این عمل بزند. سازمانی همچون میراث فرهنگی، صنایع دستی و گردشگری که متولی اصلی گردشگری و هتلداری در کشور است نقش سیاست‌گذاری، صدور مجوزهای لازم احداث و بهره‌برداری، نظارت بر عملکرد و نحوه ارائه خدمات و ارائه مشاوره‌های فنی و تخصصی و هدایت‌گری و راهنمایی سرمایه‌گذاران را بر عهده دارد تا به سمت و سوی سرمایه‌گذاری‌های معقول و دارای توجیه مناسب اقتصادی حرکت کنند و لذا هدایت‌گری مهم‌تر از اصل صدور مجوز است و این خود سرمایه‌گذار است که با بررسی‌های اشاره شده در سطرهای فوق و اخذ راهنمایی‌های لازم از دستگاه متولی، تشخیص می‌دهد در چه حوزه‌ای مجوزهای لازم را دریافت نماید. لذا مدیریت و ساماندهی سرمایه‌گذاری و نوع آن بسیار مهم‌تر از تعداد سرمایه‌گذاری است. دقیقا همچون مبحثی که در تعداد گردشگران ورودی به آنها اشاره شد. پس باید پشت هر سرمایه‌گذاری در عرصه گردشگری یک تفکر علمی و منطقی و خارج از هرگونه هیجان به واسطه جذابیت‌های این صنعت لوکس، حساس و ظریف باشد و بازاریابی نوین و هدفمند محور اصلی فعالیت‌ها پس از بهره‌برداری قرار گیرد. در غیر اینصورت ما ایجاد کنندگان یا موسسین خوبی خواهیم بود تا بهره‌برداران و مدیران بهره‌برداری خوب و اثر بخش ! واقعیت این است که زمین تا آسمان فرق است بین هتل‎ساز و هتلدار ...!!! هتل‌سازی بدون هتلداری اقدامی عبث و بی‌اثر خواهد بود. هتلداری یک تفکر و نگاه خاص به سرمایه‌گذاری در عرصه واحدهای اقامتی است و صرفا مالکیت نمی‌تواند دلیل محکمی برای موفقیت شما باشد.  زمانه تغییر کرده ما هم باید تغییر کنیم. احمد دیناری – معاون سرمایه‌گذاری اداره کل میراث فرهنگی، صنایع دستی و گردشگری استان خراسان رضوی 

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 7/اسفند/1397     مقالات و یادداشت ها
مکالماتی درخصوص خدمات بیدارکردن درهتل

مکالماتی درخصوص خدمات بیدارکردن درهتل

🏨Requesting a Wake-Up Call 1️⃣Conversation  👤I need to request a wake-up call for tomorrow morning. 🤵🏻What time do you want the call? 👤I need two calls, one at 7 and another at 7:15. 🤵🏻We can certainly do that. Expect a call from us at 7:00, and then again at 7:15. 👤Actually, can I change the latter wake-up call to 7:30 am? 🤵🏻I can certainly do that. Is there anything else? 👤I can't think of anything. If I do think of something, I'll be sure to call again. 🤵🏻Okay. Good night, sir. 2️⃣Conversation 👤I need a wake-up call tomorrow morning. 🤵🏻Of course. When would you like the call? 👤Actually, I need two calls, one at 7 and the other at 7:15. 🤵🏻No problem. We'll give you both calls. 👤Do you know what, let's change the second call to 7:30. 🤵🏻No problem. Anything else, sir? 👤Not at the moment, thank you. 🤵🏻Let me know if you do need anything. 3️⃣Conversation 👤Can you give me a wake-up call tomorrow? 🤵🏻Certainly. What time would you like us to call you? 👤I need two wake-up calls, if you don't mind, one at 7 and the other at 7:15. 🤵🏻Not a problem. We'll call you tomorrow morning at 7, and again at 7:15. 👤On second thought, you'd better make that second call at 7:30 instead of 7:15. 🤵🏻Said, and done. Will there be anything else? 👤No, that gets it for now, thank you. 🤵🏻Well, give us a call if there's anything more we can help you with. 4️⃣Conversation 👤Tomorrow I'm going to need a wake-up call. 🤵🏻Not a problem. What time shall we call you? 👤I always hit the snooze button, so give me two calls, one at 7 and another at 7:15. 🤵🏻It'll be our pleasure. We'll call you at 7 and then at 7:15. 👤Oops, cancel that. Change the second call to 7:30, will you, please? 🤵🏻No sooner said than done. Can I help you with anything else? 👤No, that's about it for now. 🤵🏻Okay, sir. Have a pleasant evening. 5️⃣Conversation 👤I need a wake-up call tomorrow. 🤵🏻What time would you like your wake-up call? 👤I need two calls, one at 7 and another at 7:15. 🤵🏻That is no problem at all, of course. You'll get a call at 7:00, and another at 7:15. 👤Then again, I think 7:15 is too early. Change 7:15 to 7:30, please. 🤵🏻So, that'll be a call at 7 and another at 7:30. Do you have any other requests? 👤Not just now, but if I do think of something later, I'll give you a ring. 🤵🏻Okay, sir. Sleep well. 6️⃣Conversation 👤I've got to get up early tomorrow, so please give me a wake-up call. 🤵🏻Of course. We can give you a call anytime you like. 👤Actually, I need two calls, one at 7 and the other at 7:15. 🤵🏻Your wish is our command. Expect a call at 7, and another one at 7:15.  👤Wait a minute! I don't like 7:15, now that I think about it. Change it to 7:30. 🤵🏻The second call is now changed to 7:30. Is there anything else we can help you with? 👤Nothing that I can think of right now. If something comes up, though, I'll call you. 🤵🏻We're here all night long if you need anything.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
مکالماتی درخصوص استفاده ازجیم درهتل

مکالماتی درخصوص استفاده ازجیم درهتل

🏨Asking about the Hotel Gym 1️⃣Conversation 👤 Excuse me. Does this hotel have a fitness facility? 🤵🏻Yes, we try to accommodate all needs of our patrons, including fitness. 👤 Where is your fitness facility located? 🤵🏻 The gym is just below the lobby. Take the elevator or the stairs. You can't miss it. 👤Is there an additional surcharge for the gym? 🤵🏻 No, the gym is free to guests. Take your room key, however, so you can get in. 👤 What time is the gym open, and what time does it close? 🤵🏻 The gym is open seven days a week, twenty-four hours a day. 👤 Do you offer trainer services along with the gym? 🤵🏻 Unfortunately, no. If you want a trainer, you'll have to use another gym. 🏨Asking about the Hotel Gym 2️⃣Conversation 👤Excuse me. Does your hotel have a fitness facility? 🤵🏻Yes, sir. We try to anticipate all our guests' needs, including fitness. 👤 Great! Where is it? 🤵🏻 Sir, the gym is just below the lobby. You can take the elevator or the stairs. 👤 Do I have to pay extra? 🤵🏻 No, sir. It's gratis. Just take your room key so you can get in. 👤 What are the gym hours? 🤵🏻 You'll be happy to know that it's open 24/7. 👤 Great! Is a trainer available? 🤵🏻 I'm sorry, but no. We used to have a trainer, but then he had an unfortunate accident. 3️⃣Conversation   👤 Does this hotel have an exercise facility? 🤵🏻 But of course! We have a great exercise facility. 👤 Good. Now exactly where is it? 🤵🏻 It's located right under our lobby. Just take the elevator or the stairs one flight down. 👤 Is this going to cost me anything? 🤵🏻 No, sir. The gym is absolutely free. However, be sure to take your room key with you. 👤 When does the gym open and close? 🤵🏻 The hours couldn't be better, 24/7. 👤 Very good. Now, is there a trainer down there? 🤵🏻 I wish I could tell you yes, but no, there isn't. 4️⃣Conversation 👤 Do you have a place where I can exercise? 🤵🏻Yes, sir. We have a fine exercise facility. 👤I'm happy to hear that. Now, would you tell me where it is? 🤵🏻You're actually standing above it. Just take the elevator or stairs down one level. 👤Is the hotel going to charge me a dollar a minute for gym use? 🤵🏻No, sir. There's no extra charge. All you need is your room key to open the door. 👤And the gym hours are? 🤵🏻Sir, you'll be pleased to know that our gym never closes. 👤One more question: Do you have a trainer? 🤵🏻We might be getting one in the near future. But at the present time, no. 5️⃣Conversation 👤Excuse me. Do you happen to have a gym here? 🤵🏻Yes, sir. I think you'll find our gym quite satisfactory. 👤So, where do I go to exercise? 🤵🏻It's only one flight down, sir. Just take the elevator or the stairs. 👤Am I going to be charged extra for using the gym? 🤵🏻Sir, you can use the gym for free. All you need is your room key. 👤Great! Now tell me, what are the hours of this gym? 🤵🏻Sir, our gym is open around the clock, every day of the week. 👤Do you have a trainer to help me work out? 🤵🏻I'm sorry, sir, but we have no trainer.

ایجاد شده: 7/اسفند/1397       آخرین ویرایش: 12/اسفند/1397     آکادمی زبان
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