The front of the house means the part of a business such as a hotel where the employees deal directly with customers.
The front of house service is ultra-efficient and observant, yet human and personable.
The people or job you will met is the receptionist or the bell hop down to the waiter or waitress even the cleaning ladies. it will also the second critical moment when you come to the restaurant including the place being clean and nothing on the floors.
The hotel and restaurant business is an admixture of showmanship, diplomacy and sociability. All front line personnel are required to have an ability to communicate effectively coupled with certain manners and etiquette associated with gentleness.