International Books

International Books

You can explore your favorite book in hospitality area and download it as you wish.

Timeshare Management

Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow, there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both hospitality management students and the public. This book updates hospitality students in this vacation sector, provides the key background information, explanation of the growth, the components to vacation ownership management and an overview of opportunities in vacation ownership management. Timeshare Management provides the understanding of the financing, marketing, sales, management, and human resource issues surrounding the subject vital to any hospitality and tourism student.

Create: Nov 10, 2018 Edit: Apr 15, 2019

Human resource management in the hospitality industry

An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of these human resources is therefore vital to the success of the enterprise. Key words: hospitality, motivation, growth, personnel, incentives. Human resource management in the hospitality industry Code: iranhotelnews.com

Create: Nov 5, 2018 Edit: Feb 10, 2019

Hotel Management and Operations

This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions. Hotel Management and Operations Code: iranhotelnews.com

Create: Nov 2, 2018 Edit: Apr 15, 2019

Social Media Marketing in Tourism and Hospitality

This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion of real-life business experiences. The book is divided into three parts, the first of which provides an overview of recent trends in social media and user-generated content, clarifies concepts that are often used in an overlapping way and examines the “digitization of word of mouth” via online networks. The second part analyzes the impacts that social media can have on traveler behavior for each step in the travel process and also on suppliers, highlighting opportunities, threats and strategies. In the third part of the book, future potential trends deriving from the mobile marketing technologies are explored and possible methods for social monitoring by means of key performance indicators are examined. It is considered how engaging customers and prospects by means of social media might increase customer loyalty, foster electronic word-of-mouth communication, and consequently have important effects on corporate sales and revenues. The discussion encompasses methods to measure company performance on each of the social media in order to understand the optimal mix that will support and improve business strategies. Social Media Marketing in Tourism and Hospitality Code: iranhotelnews.com

Create: Nov 1, 2018 Edit: Jul 14, 2019

Managing Tourism and Hospitality Services

This book aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. Part I (chapters 1-5) deals with the core issue of managing customer satisfaction. Part II (chapters 6-8) focuses on structural issues, particularly competition and collaboration, both of which are strongly characteristic of the industry. Part III (chapters 9-14) builds on the understanding of customer satisfaction and the functioning of industry relationships by reporting and critically analysing examples of improvements to specific tourism and hospitality services. Part IV (chapters 15-20) focuses on the experiences of those who work in the industry, their interactions with clients, and ways of managing them more effectively. Part V (chapters 21-27) focuses on methods in researching tourism and hospitality service management. Part VI (chapter 28) concludes the book. There is a subject index. Managing Tourism and Hospitality Services Code: iranhotelnews.com

Create: Oct 31, 2018 Edit: Feb 10, 2019

Hotel Front Office Management

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office. Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include: A new chapter on property management systems to address industry-wide changes Practical case study problems in each chapter Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel work force Additional case studies for applying theory and developing problem-solving strategies Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office. Hotel Front Office Management Code : iranhotelnews.com

Create: Oct 23, 2018 Edit: Apr 15, 2019

Food and Beverage Service

T horoughly revised and updated for its 8th edition, Food and Beverage Service is considered the standard reference book for food and drink service in the UK and in many countries overseas. New features of this edition include: - larger illustrations, making the service sequence clearer than ever - updated information that is current, authoritative and sets a world standard - a new design that is accessible and appealing. As well as meeting the needs of students working towards VRQ, S/NVQ, BTEC or Institute of Hospitality qualifications in hospitality and catering at Levels 1 to 4, or degrees in restaurant, hotel and hospitality management, the 'Waiter's Bible' is also widely bought by industry professionals. It is a valuable reference source for those working in food and beverage service at a variety of levels and is recognised as the principal reference text for International WorldSkills Competitions, Trade 35 Restaurant Service. Food and Beverage Service Code: iranhotelnews.com

Create: Oct 23, 2018 Edit: Feb 10, 2019

Economics of Hotel Management

This Book Explains The Basic Principles Of Economics And Highlights The Application Of These Principles To Hotel Management. The Efficacy Of Economic Principles At Both The Micro And Macro Levels In The Hotel Industry Is Emphasised Throughout The Book.The Discussion Of The Concepts Is Illustrated Through Appropriate Examples, Diagrams And Flowcharts For An Easier Understanding.The Book Would Serve As An Useful Text For Students Of Economics And Hotel And Tourism Management. Download The book here File Code: iranhotelnews.com

Create: Oct 14, 2018 Edit: Feb 10, 2019

A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction 1st Edition, Kindle Edition

Hotel News - This book presents techniq ues that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers. Download The book here File Code: iranhotelnews.com

Create: Oct 14, 2018 Edit: Feb 10, 2019

Improving Food and Beverage Performance

Hotel News Education Group - The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognize all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit. Download the Book here File Code: iranhotelnews.com

Create: Oct 13, 2018 Edit: Feb 10, 2019

Human Resource Management for the Hospitality and Tourism Industries

Hotel News Edycation Group - Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry. This 3rd edition has been fully updated with: new legal information, data, statistics and examples new material on flexible working, absent management, skills shortages, stress management and employee motivation. new international examples of best practice Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on thereview and reflect questions from each chapter and case study ar chive. Download the book here File Code: iranhotelnews.com

Create: Oct 13, 2018 Edit: Feb 10, 2019