Etiquette in Housekeeping

Everyday interaction with people addressing their needs, wants and expectations require special skills of tact, diplomacy, and positive attitude, combined with knowledge and flexibility.

Why is etiquette in housekeeping Challenging?

Housekeepers also are representatives of your hotel. They should follow suggested customer service protocols just like other employees

•  Every situation we face is different
•  Every Guest is different
•  Employees have no control over what attitudes, needs, expectations and experiences any one guest may bring to the situation.