Greetings (Key Words)
Create: Jun 12, 2019 Edit: Jun 12, 2019
Good morning…
Good afternoon…
Good evening…
Use sir/madam or use name when u know it.
Why do you think using the guests name is one of our Hilton’s Brand Standards?
Makes the guest feel special, it is personalized, it shows you have made a special effort.
In what ways can you find out what the name of the guest is?
Through you having a conversation with the guest, key card, event information, or simply asking.
Once you know it, take the opportunities to use - notice the reaction you get!
Persian
