What is etiquette in hospitality

Good manners have much to do with emotions. To make them ring true, one must feel them, not merely exhibit them.  ”Amy Vanderbilt”

Good manners will open doors that the best education cannot…”Clarence Thomas”

Manners are kindness. And people respond to kindness. ”Audrey Hepburn” 

Etiquette is :

Ethical and socially acceptable behavior regarding professional practice or action among the members of a profession in their dealings with each other.

When guests arrive at a hotel or a restaurant or an event, they will expect and want to be treated with courtesy and respect. This is where a good grounding in proper etiquette is important for workers in the hospitality industry.