Hotel News Professional and Inclusive Hospitality Group

Official news agency of Iran Hotel Industry

Search result...

Air Europa joins forces with Expedia to offer global accommodation deals

Air Europa, the airline of Globalia, the largest Spanish tourism conglomerate, is today announcing an exclusive agreement with Expedia Partner Solutions (EPS), the B2B brand within Expedia Group, to offer its travelers hotel bookings for the first time. Air Europa is now powered by EPS’s online template, Hotels.com for Partners, providing travelers with access to 500,000 accommodations in more than 25,000 destinations worldwide. Air Europa travelers who book flights via the co-branded website www.aireuropa.com also benefit from more than 650,000 promotional rates, saving an average of 15% when a hotel is bundled with a flight. Through the agreement, those travelers can also collect Air Europa SUMA loyalty ‘Miles’, with points for every euro spent on accommodation. For Air Europa, Expedia Partner Solutions has been the perfect travel partner to work with on this great project; it has enabled us to offer a more complete customer experience”.

Create: Jun 1, 2019 Edit: Jun 22, 2019 International News

AAC Specialist center, Software Provider Applications

The center of its activities in 1379 began managing Ali Farahbod on the computer.At first, the center of Dos and Windows operating systems was limited programming The growth of IT knowledge in Iran, we were forced to increase their activity so that we can maintain our place in the world of IT, Therefore, using our experience and knowledge engineers to recruit university graduates to expand the scope of its activities to the extent that today we our activities in various fields. Contact IranAAC IranAAC IranAAC AACIR.com Info@aacir.com 02188800121

Create: May 28, 2019 Edit: Jan 12, 2020 Regional Hotel Management Software

Types of Table Service (section two- French Service )

Typical specialties that may be served in the French style are La Salade C´esar (Caesar salad), Le Tournedos au Poivre (pepper steak), and Les Crˆepes Suzettes (crˆepes in orange sauce). French service employs two servers working together to serve the meal and may include a captain to seat guests and a wine steward to serve wine. The principal server is the chef de rang (or experienced server), who seats the guests when a captain is not present, takes the order, serves the drinks, prepares some of the food with flourish at the guests’ table, and presents the check for payment. The assistant is the commis de rang, who takes the order from the chef de rang to the kitchen, picks up the food and carries it to the dining room, serves the plates as dished up by the chef de rang, clears the dishes, and stands ready to assist whenever necessary. All food is served and cleared from the right of the guests except for butter, bread, and salad, which should be placed to the left side of the guests.

Create: May 15, 2019 Edit: May 16, 2019 Waiter

Teamwork with Coworkers and Supervisors (section one)

Teamwork means cooperating and working together with coworkers and the supervisor of the dining room to serve the public. A serving team is like a football team, working toward a common goal. Whether the goal is a touchdown or a satisfied guest, the principles are the same. Use the following guidelines to help foster teamwork: Arrive to work with a positive attitude. Leave your personal problems at home, and do not discuss them with coworkers or guests. Be cheerful and happy in your work; this attitude spreads to other workers and to the guests. Remember, guests come to the restaurant to relax and enjoy a special occasion in pleasant surroundings. If you have problems on the job, work them out or discuss them with your supervisor instead of with coworkers. Work can be pleasant or unpleasant, depending on your attitude toward it. Avoid raising your voice to any coworker or the chef when problems arise. Instead, try to handle the situation calmly. Some managers will train you in other jobs (chef, busser, and host) or allow you to experience other positions to build empathy with coworkers. Remember, you are a professional and a representative of the restaurant, and you should handle problems with coworkers in a professional manner.

Create: May 15, 2019 Edit: May 16, 2019 Waiter

Your Role in the Restaurant Organization (Section two)

The organization or arrangement of jobs in a restaurant diagrammed on paper is known as the organization chart. Knowing how you fit into the organization chart helps you function in your job. In the dining room organizational structure, bussers and servers report to their immediate supervisor, who may be a head server. The head server reports to the host or maˆıtre d’hˆotel, who reports to the dining roommanager. The dining room manager reports to management. In small restaurants, one person may assume several of these positions. For instance, your immediate supervisor may be a maˆıtre d’hˆotel or host who also assumes the head server’s job. In large restaurants, additional staff, such as an expeditor, may help the server bring food from the kitchen. To avoid causing problems within the organization, follow the organizational structure. When you have questions or problems concerning the rules, regulations, or policies, talk to your immediate supervisor. Your supervisor has more experience and is in a position to solve certain problems.

Create: May 15, 2019 Edit: May 16, 2019 Waiter

Canopy by Hilton Venice City Centre Announced for 2021

Hilton is set to introduce its upscale lifestyle brand, Canopy by Hilton, to Italy with the arrival of a new hotel planned in Venice. The news follows a management agreement between Hilton and Marseglia Group, owners of Hilton Molino Stucky Venice. Patrick Fitzgibbon, Senior Vice President, Development, EMEA, Hilton, said, "Hilton has enjoyed a presence in Venice for more than a decade with Hilton Molino Stucky Venice. During that time, we have been focused on delivering exceptional guest experiences, creating meaningful employment and making a sustainable contribution to the local economy - a legacy that is set to continue with the arrival of Canopy by Hilton. The new hotel will contribute to the ongoing urban regeneration of the local neighbourhood of Cannaregio and create a vibrant meeting place for guests and local residents alike." Gary Steffen, Global Head, Canopy by Hilton, Hilton, said, "Canopy by Hilton is rooted in the local neighbourhood, and we're particularly excited to incorporate and celebrate the unique cultural, culinary and artistic influences of Cannaregio area in Venice. Canopy by Hilton Venice City Centre will be a stunning addition to our growing lifestyle portfolio in Europe, which already includes trading hotels in Reykjavik and Zagreb." Leonardo Marseglia, President of Marseglia Group said, "This is an important project for the relaunch of the historical city centre of Venice, revitalising a part of the city currently in a state of neglect and degradation and unlocking a new and vibrant neighbourhood where local residents and visitors can enjoy the best of Venetian hospitality in the new Botanical Gardens. We are proud to be continuing our partnership with Hilton on this spectacular new project." Canopy by Hilton Venice City Centre will join more than 30 Hilton hotels trading or under development across Italy when it opens in 2021. The hotel will be incorporated within the redevelopment of the existing buildings of the Venetian Botanical Gardens which date back to the 19th century. Canopy by Hilton hotels are thoughtfully curated to appeal to travellers seeking a locally inspired experience, with unique interiors that are influenced by the culture and history of the neighbourhood. Guests are welcomed by friendly Enthusiasts with expert local knowledge and recommendations and are invited to immerse themselves with local food and drink tastings and use of the complimentary Canopy by Hilton bicycles to explore the city. The introduction of Canopy by Hilton in Italy follows plans announced earlier this year to welcome guests at two new hotels in France, in Bordeaux and Paris. The new Canopy hotels join spectacular European properties in Reykjavik and Zagreb, with a further hotel under construction in London.

Create: May 13, 2019 Edit: May 14, 2019 International News

Wyndham Hotels & Resorts

Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 20 iconic brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. CONTACT WyndhamHotels WyndhamHotels WyndhamHotels WyndhamHotels.com

Create: May 8, 2019 Edit: Jan 12, 2020 International Hotel Chains

Management Terms

Hands-on learning Often in the hospitality industry individuals learn by experience, practicing, and displaying certain behaviors. For example a new bartender will learn the mix of cocktail ingredients and then practice how to blend these together whilst a room attendant will practice the various steps involved in making a bed. Many companies now identify key skills for all jobs within their organization to support and target learning. Hilton (UK) for example has defined the technical and behavioral skills (TBS) required for all operations roles and designed learning experiences around these. This is known as behavioral learning and is best suited to skill development. Attitudinal development is better achieved through cognitive learning. In this process learning is stimulated by explanation and understanding of concepts and theories which will then allow the learner to adapt their attitude to a given situation.

Create: May 6, 2019 Edit: May 7, 2019 Hotel Management

4 areas of contact

the arrival experience is your first opportunity for interaction with everyone who sets foot on your hotel’s property - from guests to members. There are 4 areas of contact through which you can influence your guests during the arrival that will go a long way to making the first impression count. Greeted Directed Treated Seated

Create: May 2, 2019 Edit: May 4, 2019 Etiquettes

First impressions: the arrival experience

Like it or not, most people judge us by what they see. In the first few seconds of meeting, they have assessed us and make a judgment—positive or negative—that is not easily changed. By the time we open our mouths to speak, our words will account for only a portion of a person's perception of us. The rest is based on our tone of voice and the way we look and move. We look for clues such as clothing choices, grooming and demeanor to tell us about their trustworthiness, credibility, effectiveness. Cleanliness, attention to detail and more. These clues are also a shortcut to evaluating a business establishment. By observing the appearance and body language of the personnel, a customer judges—again, positively or negatively—whether or not he or she want to do business there. Personal appearance, grooming, body language and the first words we say are tools we can use to influence the visual impact we make during our first moments with a new person. When we understand how much we influence other by our dress and appearance, we become much more careful in selecting what we were to face the world each day.

Create: May 2, 2019 Edit: May 4, 2019 Etiquettes

Room basics

Here are some simple tips that can help make your staff (and rooms) shine: As we all know, a great overall experience goes well beyond the condition and cleanliness of the room, but there are some simple elements to which you must always attend: No scuff marks on the walls or baseboards All lightbulbs in working order (this is one of my pet peeves and happens a lot) Television channel card and remote present and/or easily found Alarm clock with the correct time displayed Alarm is off (admit it: you’ve been awakened at 5 a.m. too) Telephone instructions available and easy to find Closets neat and have a sufficient amount of hangers (eight or more) Ceiling is free of cobwebs and stains Underneath the bed(s) is free of dust and debris (guests sometimes place items here).

Create: May 2, 2019 Edit: May 3, 2019 Housekeeping

Quality Service in Etiquette

Delivering quality service means creating a memorable experience for every guest Understanding and anticipating each guest’s wants and needs Meeting and exceeding every guest’s expectations Helping associates fulfill our guests’ wishes Delivering quality service is not part of our job - it is our job. If it weren’t for guests, we would not have a job in the hospitality industry

Create: May 1, 2019 Edit: May 2, 2019 Waiter