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Job Description for Server (3)

MONITOR THE MEAL IN PROGRESS Inquiring of needs Replenishing utensils Refilling water, reordering more beverages Removing completed courses Adhering to alcohol control policies CONCLUDE THE DINING EXPERIENCE Totaling charges and presenting the guest check Accepting and settling payment Taking leave of guests and inviting them back again

Create: Apr 29, 2019 Edit: May 2, 2019 Waiter

Job Description for Server (1)

PREPARE RESTAURANT FOR DINING Cleaning tables in an assigned area of the restaurant Arranging the china, silverware, napkins, glassware, and centerpieces Stocking and maintaining serving area MAINTAIN FOOD AND RESTAURANT SAFETY AND SANITATION Adhering to safe handling of food and utensils according to Hazard Analysis and Critical Control Point (HACCP) guidelines Attending to accident prevention Being prepared for unforeseen accidents and emergencies INITIATE THE DINING EXPERIENCE FOR GUESTS Making guests feel welcome, comfortable, and important Maintaining an atmosphere of hospitality Working as a team member with coworkers

Create: Apr 29, 2019 Edit: May 2, 2019 Waiter

Etiquette in Housekeeping

Everyday interaction with people addressing their needs, wants and expectations require special skills of tact, diplomacy, and positive attitude, combined with knowledge and flexibility. Why is etiquette in housekeeping Challenging? Housekeepers also are representatives of your hotel. They should follow suggested customer service protocols just like other employees Every situation we face is different Every Guest is different Employees have no control over what attitudes, needs, expectations and experiences any one guest may bring to the situation.

Create: Apr 29, 2019 Edit: Apr 30, 2019 Etiquettes

Etiquette in Hospitality

Workers in the hospitality industry need to know the proper way to greet their customers. If they are not formal enough for a given situation, they will make the guests feel uncomfortable. The guests may not feel that they are being treated respectfully or that the service is up to proper standards. On the other hand, excessive formality (for a given situation) can also leave guests uncomfortable. It can make them feel that they are in a situation where the staff is not friendly and welcoming. The staff of any business in the hospitality industry must understand how to act with the proper level of politeness for various types of guests in various different situations. By doing so, they will be able to give the guests the sort of experience that they expect and with which they will be comfortable.

Create: Apr 29, 2019 Edit: Apr 30, 2019 Etiquettes

Arya Hotels Group

As the owner of ten excellent hotels in tourism hubs of Iran with more than 3000 beds, Arya Hotels Corporation hosts and serves more than one million Iranian and foreign passengers every year. Relying on its more than twenty royal restaurants and auditoriums, an experienced staff and luxury amenities, Arya Hotels Corporation holds thousands celebrations, seminars and gatherings every year. Moreover, its gym and recreational complexes including swimming pools and saunas serve their members very deservedly every day. CONTACT AryaHotelsGroup AryaHotels.com Info@AryaHotels.com 021 888 107 88 Qaem Maqam-e-Farahani St, Show'a sq

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

IHCL Launches A New Brand - SeleQtions

The Indian Hotels Company Limited (IHCL), South Asia’s largest hospitality company, last week, announced the launch of a new hotel brand - SeleQtions which is a collection of named and distinctive properties. SeleQtions was launched with 12 hotels across the country. The vision for the brand is to celebrate individuality, by offering unique experiences through landmark hotels that have their own legacy and charm. Speaking on the occasion, Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL said, “SeleQtions will allow IHCL to cater to a broader audience of travelers who prefer staying in hotels with a distinctive character. SeleQtions also includes hotels that have a slice of history, defining location or a differentiated theme. We believe the brand has immense potential to grow.” The 12 hotels in the first phase include properties present in seven key lodging markets of India: President, Mumbai; Ambassador, New Delhi; The Connaught, New Delhi; Blue Diamond, Pune; Cidade de Goa; Tajview, Agra and Devi Ratn, Jaipur. The other hotels are Pratap Mahal Ajmer; Savoy, Ooty; Gateway Coonoor; Gateway Chikmagalur and Gateway Varkala. For those hotels which are independent - IHCL offers its robust infrastructure including global reservation systems, the award winning Taj InnerCircle loyalty program and sales and marketing support.

Create: Apr 28, 2019 Edit: Apr 30, 2019 International News

New partnership: Manchester United & Marriott launch joint loyalty initiative

A multi-year marketing partnership will give members of the Marriott Bonvoy travel programme a chance to have a once-in-a-lifetime football experience with Manchester United F.C. Marriott International, the world’s largest hotel company, and Manchester United, one of the most popular football clubs in the world, have announced a new multi-year, global marketing partnership. The deal will see the two entities teaming up on a new programme that will give members of Marriott’s vaunted Marriott Bonvoy programme a chance to have what are being billed as once-in-a-lifetime football experiences with Manchester United. Those experiences include—but are not limited to—the chance to be the club’s stadium announcer or kit manager, if only for a day. The new partnership has now officially launched via a film featuring the faces of the team and management, and the involved stakeholders are excited to talk about it. Manchester United’s group managing director, Richard Arnold, had this to say, “Marriott International is the leader in its field and we’re excited to be partnering with them as Marriott launches its new travel programme, Marriott Bonvoy. Together we look forward to creating some unforgettable moments for Marriott Bonvoy members, inspired by the thrill and excitement that only Manchester United can create for fans around the world.” Marriott International global marketing officer Karin Timpone added, “We are thrilled to offer compelling benefits to Marriott Bonvoy members, now expanded to include unique Manchester United experiences. This marketing partnership enables our members to access special VIP game experiences by using the points they’ve accumulated during hotel stays for unprecedented, exclusive experiences.” UNIQUE EXPERIENCES UNLOCKED There are, of course, many more details of note about the new programme, as well as about Marriott Bonvoy. With the Marriott Bonvoy travel programme, members have access to its extraordinary portfolio of global brands and properties in 130 countries and territories, as well as unmatched member benefits and exclusive Marriott Bonvoy Moments’ experiences. Marriott Bonvoy Moments enables members to redeem points to purchase any of 8,000 lifestyle, entertainment, sport and culinary experiences globally. Exclusive Manchester United Moments members can bid points for include: ‘Stadium Announcer’ Experience – Marriott Bonvoy members will have the chance to go behind the scenes at the iconic ‘Theatre of Dreams,’ shadowing the stadium announcer during their pre-match preparations. Prior to the game, the member and a guest will soak up the atmosphere pitchside, before enjoying VIP hospitality, including match tickets and a meet and greet with a former player. Welcome the Team on arrival at Old Trafford – Members and their guest will head pitchside at Old Trafford on matchday to meet a Manchester United legend before making their way to the player’s tunnel to be in prime position to welcome the team as they step off the coach and head into the dressing room to prepare for the game. ‘Kit Manager’ Experience – Members will be able to add a final finesse to the home dressing room at Old Trafford pre-game as they shadow the first team Kit Manager. The member and a guest will help prepare the match kit ahead of the players’ arrival before heading pitchside to be met by a Manchester United legend.

Create: Apr 9, 2019 Edit: Apr 10, 2019 International News

InterContinental Hotel Group (IHG) acquires Six Senses for $300 million

IHG buys luxury hotel operator Six Senses Hotels Resorts & Spas from Pegasus Capital Advisors for $300 million. Revealing a move which increases IHG’s global presence and adds a hefty number of luxurious properties in some of the world’s most desirable and exotic destinations, the purchase of Six Senses by the hospitality goliath has been announced. Huge acquisitions are always a hot topic in the hospitality industry, and the latest news that industry giant InterContinental Hotel Group has bought luxury hotel group Six Senses from Pegasus Capital Advisors certainly falls into that category. For the cool price of $300m, IHG now takes control of all of Six Senses’ 16 hotels, 18 management contracts in the pipeline and more than 50 deals currently in negotiation. The move reflects IHG’s ambition to expand further into the luxury market, and Six Senses’ portfolio of idyllic properties in the Maldives, Thailand, Oman and Portugal, to name but a few, fully cements this intention. Six Senses will sit above IHG’s other luxury acquisitions of late, including Regent Hotels and Kimpton Hotels. Keith Barr, Chief Executive Officer of IHG, said, “Six Senses is an outstanding brand in the top-tier of luxury and one we’ve admired for some time. You only have to look at its iconic hotels and resorts to see how this acquisition will further round out our luxury offer. With a focus on wellness and sustainability, Six Senses has been voted the world’s top hotel brand for the past two years, which is a testament to its impressive management team who bring deep experience to IHG’s luxury operations.” The acquisition was conducted for $300m in cash and involves the sale of the Six Senses brand and its management business. While Six Senses has been operating as an asset-light business, IHG intends to grow Six Senses substantially over the next 10 years to reach a total of approximately 60 properties. The purchase does not include any real estate assets, but focuses on incorporating Six Senses spas, which total 37 under the Six Senses and LivNordic brands. The process of acquisition is a complex one, further complicated by the spa element, so no doubt both IHG and Six Senses were grateful that consultancy firm Horwath HTL Health and Wellness were on hand to advise. The company’s experience in wellness undoubtedly proved invaluable, and Ingo Schweder, Managing Director of Horwath HTL Health and Wellness, spoke of the trajectory of the wellness industry, saying, “With IHG’s acquisition of Six Senses, we see yet another major hospitality group making a large, strategic investment in wellness, signalling that wellness is not a fad but, in fact, the new reality and a necessary component of the hospitality business. People are becoming increasingly concerned about their health and wellbeing and investing in themselves to ensure an optimal status of health whether at home or while traveling.”

Create: Apr 9, 2019 Edit: Apr 10, 2019 International News

Radisson RED Miami Brickell Hotel to Open 2021

Hotel News - Radisson Hotel Group announced the signing of its second Radisson RED in Miami, Fla. The new-build hotel, located at 900 SW 2nd Avenue, will feature 180 guest rooms. Guests can unwind at the rooftop restaurant and bar, OUIBar + KTCHN, boasting panoramic views and a relaxing atmosphere. The lifestyle hotel brand inspired by art, fashion and music provides a bold take on hospitality for the connected traveler. Each Radisson RED hotel embraces its city by incorporating unique local elements to the stay experience. Located in the vibrant Brickell neighborhood, the hotel will be near fantastic restaurants, art galleries and fashionable boutiques. Construction on the hotel is anticipated to begin early-2020 with plans to open mid-2021. "We are thrilled to bring a second Radisson RED into the dynamic city of Miami, a location that perfectly aligns with the brand's DNA," said Ken Greene, president, Americas, Radisson Hotel Group. "This hotel will be a top-notch destination catering to business and leisure guests in South Florida's booming tourism industry. This is an excellent way to start the year as we plan to announce more key signings in the coming months, which exemplifies our growth strategy outlined in our five-year plan." The signing of Radisson RED Miami Brickell marks the brand's sixth hotel in the Americas. This announcement follows the recent signing of a Radisson RED in Plano, Texas and the opening of Radisson RED Portland Downtown and Radisson RED Campinas. Radisson RED Miami Airport is expected to open late 2019. The brand opened its first Americas hotel in Minneapolis, Minn. There are also locations in Brussels, Cape Town and Glasgow. Radisson RED Miami

Create: Mar 18, 2019 Edit: Sep 17, 2019 International News

Stein Eriksen Residences Unveils New Restaurant The 7-8-8-0 Club – Utah, USA

Stein Eriksen Residences, the finest mountain lodging experience in modern luxury, welcomes guests to its onsite dining establishment, The 7-8-8-0 Club, now open for the 2019 winter season. The latest addition to Stein Collection’s world-renowned restaurants, The 7-8-8-0 Club features an innovative menu of new favourites and savoury foods with convenient ski-out/ski-in access for skiers enjoying the slopes of Deer Valley Resort. Menu items include delectable dishes like Short Rib Poutine, Edamame & Cashew Hummus with Crudité Vegetables, and Utah Smoked Trout Mousse. Winter season brings an après-ski experience that is impeccably complemented by the spectacular snow-capped mountain views while cool summer nights pair perfectly with the open terrace and inviting fire pits – not to mention the expansive vistas

Create: Mar 14, 2019 Edit: Mar 17, 2019 International News

Casa Madrona Hotel & Spa Completes Multi-Million Wellness Renovation – Sausalito, USA

Overlooking Sausalito’s boat-filled harbour on Richardson’s Bay, Casa Madrona Hotel & Spa is unveiling a multi-million-dollar renovation with a focus on the lobby and a new Wellness Experience. The recent renovation focused on the following spaces: newly constructed modern lobby with 20 foot stone wall and co-working space; the spa with three bright treatment rooms; a dedicated Wellness Courtyard with a 62-inch television featuring Fitness-On-Demand workouts; and nine dedicated Wellness Guest Rooms, with tech forward amenities. The final stage of the renovation, due to be completed in Spring 2019, is a cutting-edge fitness room with Peloton spin bikes and classes. Giving guests a glance into the future, Casa Madrona will be the first hotel to introduce a sleep fitness program leveraging innovative technology and personal biometrics.

Create: Mar 14, 2019 Edit: Mar 17, 2019 International News

Hotel Montchalet: From infrared saunas and smart dining room to transfer guests in Maserati

Set in the idyllic mountain village of Ortisei, in Val Gardena, Hotel Montchalet is surrounded by the soaring natural wonders of the Dolomites, a UNESCO World Heritage Site. The property combines four ranges of luxury suites (silver, gold, platinum and VIP) featuring pebble tones and crisp whites, silver tints and charcoal accents – alongside beautifully exposed wood. Some of the suites even include their own private infrared saunas as well as steam baths and outdoor Jacuzzis. Its spa and wellness area has been designed to ensure deep relaxation boasting unique facilities such as futuristic floating sunbeds by NU RELAX, an indoor pool, experience showers and a fitness area with Technogym machines. When it comes to gastronomy, the smartly-dressed dining room exudes a sense of high-altitude glitz serving wellness cuisine with reimagined traditional Tyrolean recipes. The property provides daily Maserati transfers to Europe’s finest slopes as well as sleigh rides and snowshoeing during the winter. Guests looking to enjoy active holidays need only ask the hotel’s knowledgeable concierge team. From organising golf or tennis lessons, mountain biking, paragliding to hiking routes in the Dolomites, they know the region like the back of their hands.

Create: Mar 11, 2019 Edit: Mar 17, 2019 International News