Management Terms
Create: May 6, 2019 Edit: May 7, 2019
Hands-on learning
Often in the hospitality industry individuals learn by experience, practicing, and displaying certain
behaviors. For example a new bartender will learn the mix of cocktail ingredients and then practice
how to blend these together whilst a room attendant will practice the various steps involved in making
a bed. Many companies now identify key skills for all jobs within their organization to support and
target learning.
Hilton (UK) for example has defined the technical and behavioral skills (TBS) required
for all operations roles and designed learning experiences around these. This is known as behavioral
learning and is best suited to skill development.
Attitudinal development is better achieved through
cognitive learning. In this process learning is stimulated by explanation and understanding of
concepts and theories which will then allow the learner to adapt their attitude to a given situation.
Persian
