Waiter

Waiter

Teamwork with Coworkers and Supervisors (section two)

Give coworkers assistance when they need help and you are not busy. For example, help them carry trays of food when they are serving an especially large party. If a guest in a coworker’s station asks you for service, either cheerfully render the service or inform the guest’s server. As a member of the team, the coworker should return the favor when you are busy. Refrain from chatting or gossiping with coworkers in the dining room. Your responsibility lies with your guests when you are on duty. If you have spare time, use it productively to check your station, clean and fill condiment containers, fold napkins, and replenish the sidestand. If you are ill, notify your supervisor as soon as possible. Absenteeism without proper notification may mean that a coworker must assume double duty if a replacement is unobtainable. If even one member of your restaurant’s team falls short of his or her duties, it creates a ripple effect and puts pressure on everyone. The outcome affects the entire operation.

Create: May 15, 2019 Edit: May 16, 2019

Teamwork with Coworkers and Supervisors (section one)

Teamwork means cooperating and working together with coworkers and the supervisor of the dining room to serve the public. A serving team is like a football team, working toward a common goal. Whether the goal is a touchdown or a satisfied guest, the principles are the same. Use the following guidelines to help foster teamwork: Arrive to work with a positive attitude. Leave your personal problems at home, and do not discuss them with coworkers or guests. Be cheerful and happy in your work; this attitude spreads to other workers and to the guests. Remember, guests come to the restaurant to relax and enjoy a special occasion in pleasant surroundings. If you have problems on the job, work them out or discuss them with your supervisor instead of with coworkers. Work can be pleasant or unpleasant, depending on your attitude toward it. Avoid raising your voice to any coworker or the chef when problems arise. Instead, try to handle the situation calmly. Some managers will train you in other jobs (chef, busser, and host) or allow you to experience other positions to build empathy with coworkers. Remember, you are a professional and a representative of the restaurant, and you should handle problems with coworkers in a professional manner.

Create: May 15, 2019 Edit: May 16, 2019

Your Role in the Restaurant Organization (Section two)

The organization or arrangement of jobs in a restaurant diagrammed on paper is known as the organization chart. Knowing how you fit into the organization chart helps you function in your job. In the dining room organizational structure, bussers and servers report to their immediate supervisor, who may be a head server. The head server reports to the host or maˆıtre d’hˆotel, who reports to the dining roommanager. The dining room manager reports to management. In small restaurants, one person may assume several of these positions. For instance, your immediate supervisor may be a maˆıtre d’hˆotel or host who also assumes the head server’s job. In large restaurants, additional staff, such as an expeditor, may help the server bring food from the kitchen. To avoid causing problems within the organization, follow the organizational structure. When you have questions or problems concerning the rules, regulations, or policies, talk to your immediate supervisor. Your supervisor has more experience and is in a position to solve certain problems.

Create: May 15, 2019 Edit: May 16, 2019

Your Role in the Restaurant Organization (Section one)

The goals of a restaurant organization are to satisfy the guests and make a profit. To reach these goals, employees should work together in a united effort. Employees are expected to perform their jobs and to support coworkers in a team approach. This bonding of efforts will give the guests the best service. Employees are given a job description and assigned activities so that no work is duplicated or omitted. A server’s job is to assist management by giving good service, being efficient, avoiding waste, attending to safety and sanitation, and following the rules and regulations set by management. Remember, everyone will have job longevity if the restaurant employees work as a team to please the guests and guests return time after time.

Create: May 15, 2019 Edit: May 16, 2019

Personal Appearance on the Job

Your appearance as a server on the job gives guests their first impression of you and, consequently, a lasting impression of the restaurant. Because you are one of the few members of the restaurant staff a guest sees, a guest may judge the restaurant largely on your appearance and service.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 10)

People who have these qualifications make good servers. To qualify for await staff position, you must be: A good manager. You must know how to manage your time well. Prepare your area in advance, do the most important tasks first, multitask so you address your guests’ every need, and do so in a quiet, controlled manner that is not interruptive to the dining room.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 9)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Diplomatic. Servers should handle complaints in a diplomatic way to assure the guest is satisfied and will come back again. A good server must be thick-skinned and not take criticism personally.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 8)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Attentive. Guests may need their server at any time during the meal, so a good server always concentrates on the job and never leaves a station unattended for long. You must be aware of the progress of the meal at each table and anticipate needs as they arise. When guests toy with an empty glass, gaze into space, or peek at their watches, they are sending signals that they need something. If a guest tastes the food, puts down his or her fork, and pushes the plate away, something is wrong and servers need to remedy the situation. Refill empty water glasses and coffee cups, but do not hover to an excessive degree. Take pride in the appearance of the dining room by keeping it orderly as you work.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 7)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Persuasive. You must have the ability to sell yourself, the restaurant, and menu items as you serve your guests. To do this, you must be able to communicate well. Your persuasive talent ensures that the guest’s wants and needs are met, and suggestive selling—that is, suggesting additional food items—adds to the pleasure of the meal, as well as increases the size of the check, the restaurant profits, and your tip.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 6)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Knowledgeable. A good server must know the appropriate methods for serving tables and how to apply them in a seamless and efficient manner. You must have an extensive knowledge of the menu so that you can answer guests’ questions intelligently, suggest foods, and help increase sales. To complete the guest’s order and total the guest check, you must know basic math and have simple computer skills. Make note of local history, events, and cuisine trends so you can make conversation with guests.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 5)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Clean and neat. A server may be one of the only restaurant employees that the guest sees and must present a tidy appearance that reflects the image of a clean and neat restaurant. Particular attention should be given to hair, nails, uniform, and shoes. A server should be clean and neat in both appearance and with respect to handling food and serviceware in the restaurant.

Create: May 9, 2019 Edit: May 13, 2019

Qualifications for the Job (Section 4)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Healthy. Because a serving job requires the server to be in close contact with guests, coworkers, and food, you must maintain good health. Staying healthy helps you to avoid spreading disease and to maintain a good appearance. A healthy server looks good, performs well on the job, and is able to lift and carry heavy trays.

Create: May 9, 2019 Edit: May 13, 2019