New Fit to Fly system installed at Abu Dhabi Airport Help to Identify Covid-19 Passenger - Etihad

Delivering the Service Experience - Chapter 11 ; Perceived Waiting Times

Technique 159 Hang Mirrors Outside Elevator Doors; Hang at least one mirror on each floor by the elevators. Perceived waiting time for the elevator is reduced when guests can look in mirrors. Technique 160 Greet Guests While They Are Waiting to Check-In; Perceived waiting time is reduced when a process begins. Because part of the check-in process is being greeted, when the front desk gets busy unexpectedly, a hotel representative from another department can greet and talk with guests as they wait in line. Technique 161 Tastefully Display Information Inside Elevators; The displaying of information inside guest elevators not only serves to reduce perceived waiting times but is also an outstanding opportunity for advertising your hotel and the area. Displaying appropriate and tasteful information can increase guest engagement. Technique 162 Offer Food and Beverage at the Front Desk When Busy; Providing something small to eat or drink ( e.g., cookie; infused water ) at the front desk serves to reduce perceived waiting times of guests at the desk. Technique 163 Create Strategic Alliances to Permit the Use of Hotel Key Cards at Local Attractions; The hotel should establish strategic alliances with local attractions by which the hotel’s room key can be used to gain admittance to the attractions. Such relationships could reduce/ eliminate the waiting that the guests would experience when purchasing tickets at the attractions. Technique 164 Have Pre-Printed Directions Readily Available; Do guests repeatedly ask for directions for the same place like getting on the highway, the big office park, etc.? The front desk agents should have small pieces of paper with the directions on them readily available. There is no wait for the employee to find it on the Internet and print it or take a time to explain it. Technique 165 Have Maps with Hotel Location Indicated on it; Tourists like to look at maps. Have a map with the hotel location already designated on it. This will save time and ques- tions by the guests and, of course, make it easier to identify where they are. If the guests need to converse with the desk staff they can, if not, they can look at the map and figure out where to go. Technique 166 Use Mobile Roulette Wheel to Reduce Perceived Waiting Times; If check-in gets busy unexpectedly, have an associate from another department roll in a mobile roulette type wheel. Have the guests waiting in line spin the wheel to determine which prize each wins. For example, prizes can range from 1–5 per- cent discounts on room rates.

78% increase in hotel industry sales in the UK

The hotel industry accounted for 133.5 billion of the UK economy last year, but its value has fallen to less than 100 billion this year. One-year sale of the UK hotel industry in June were just 97.2 billion.  On the other hand, the revenue of the hotel industry in the second quarter of this year was 4.6 billion pounds and much less than 34.2 billion pounds last year.

Corona damage to Lebanese tourism

Lebanese airline "Middle East" Airlines has lost about $ 35 million in revenue due to flight disruptions.  On the other hand, the Lebanese economy has been damaged by the recession and the closure of hundreds of hotels, tours and other related businesses for between $ 30 million and $ 40 million.  The country generated $ 700 million in tourism revenue in the three months before the Corona crisis.

The world has changed, our care has not

Underwater hotel in a zoo in Belgium

The newly opened zoo is equipped with accommodations that allow guests to have a close and intimate encounter with the animals. Guests can enjoy and greet the underwater creatures while accommodatiing in a luxurious suite. The zoo also has rooms overlooking the places of bears, wolves, polar bears, penguins and tigers. 

Extension of the exemption for issuing hotel and guest house construction licenses for a period of 3 years

Approved in a public meeting of Isfahan City Council;  Extension of the exemption for issuing hotel and guest house construction licenses for a period of 3 years  The bill was approved by the city council in 2014 and has been extended twice in recent years. The main purpose of approving and extending this bill is to increase and complete the infrastructure of the tourism industry in the city of Isfahan.  During the last year, permits have been issued for the construction of 18 new hotels in the city of Isfahan.

The project of Bam Hotel in Kerman took a step forward

"Mohammad Farshad" Chairman of Kerman City Council;  The Bam access road of Kerman is to be paved. The required infrastructure of the hotel has been implemented and it is planned that this road will not be used for cars.

The United States imprisons and then deports refugee children in hotels

The Associated Press revealed;  The US government detains asylum-seeking children in a hotel for an indefinite period of time and then deports them from the United States.  According to the evidence, a private contractor has pledged to the US Immigration and Customs Enforcement to transfer the detained asylum-seeking children to three specific hotels.

Resumption of UAE tourist visas for Iranians

The UAE has opened its borders to Iranian citizens and tourists.  Of course, this country has made the entry of tourists and even residents conditional on the coronavirus test.  The UAE embassy in Tehran has been open since yesterday and it is possible to apply for a tourist visa.  Four days before traveling to the UAE, Iranian citizens must take a corona test at one of the country's approved centers and bring a certificate with them.

Europe opened its borders, but there was no news of foreign tourists

Despite the start of tourism in some southern European countries, the number of tourists in Spain, Italy and Greece has been much lower than expected.  Hotel bookings in Italy are very low despite government incentives, there are no large numbers of tourists in the Spanish Canary Islands, and the Greek islands comparing to half of their regular tourist capacity. According to statistics, tourists and citizens of European countries prefer to travel in their own country to foreign trips.

A new approach to licensing tourism agencies in Ardabil province

Nader Fallahi, Director General of Cultural Heritage, Tourism and Handicrafts of Ardabil Province, announced;  In order to organize the activities of travel agencies, the priority is to issue operating licenses with specialized and thematic agencies.  Support for specialized tours is emphasized.  The issuance of an operating license for agencies is subject to the approval of the relevant organization, and without this approval, the license will not be issued.