Your Role in the Restaurant Organization (Section one)

The goals of a restaurant organization are to satisfy the guests and make a profit. To reach these goals, employees should work together in a united effort. Employees are expected to perform their jobs and to support coworkers in a team approach. This bonding of efforts will give the guests the best service. Employees are given a job description and assigned activities so that no work is duplicated or omitted. A server’s job is to assist management by giving good service, being efficient, avoiding waste, attending to safety and sanitation, and following the rules and regulations set by management. Remember, everyone will have job longevity if the restaurant employees work as a team to please the guests and guests return time after time.

Canopy by Hilton Venice City Centre Announced for 2021

Hilton is set to introduce its upscale lifestyle brand, Canopy by Hilton, to Italy with the arrival of a new hotel planned in Venice. The news follows a management agreement between Hilton and Marseglia Group, owners of Hilton Molino Stucky Venice. Patrick Fitzgibbon, Senior Vice President, Development, EMEA, Hilton, said, "Hilton has enjoyed a presence in Venice for more than a decade with Hilton Molino Stucky Venice. During that time, we have been focused on delivering exceptional guest experiences, creating meaningful employment and making a sustainable contribution to the local economy - a legacy that is set to continue with the arrival of Canopy by Hilton. The new hotel will contribute to the ongoing urban regeneration of the local neighbourhood of Cannaregio and create a vibrant meeting place for guests and local residents alike." Gary Steffen, Global Head, Canopy by Hilton, Hilton, said, "Canopy by Hilton is rooted in the local neighbourhood, and we're particularly excited to incorporate and celebrate the unique cultural, culinary and artistic influences of Cannaregio area in Venice. Canopy by Hilton Venice City Centre will be a stunning addition to our growing lifestyle portfolio in Europe, which already includes trading hotels in Reykjavik and Zagreb." Leonardo Marseglia, President of Marseglia Group said, "This is an important project for the relaunch of the historical city centre of Venice, revitalising a part of the city currently in a state of neglect and degradation and unlocking a new and vibrant neighbourhood where local residents and visitors can enjoy the best of Venetian hospitality in the new Botanical Gardens. We are proud to be continuing our partnership with Hilton on this spectacular new project." Canopy by Hilton Venice City Centre will join more than 30 Hilton hotels trading or under development across Italy when it opens in 2021. The hotel will be incorporated within the redevelopment of the existing buildings of the Venetian Botanical Gardens which date back to the 19th century. Canopy by Hilton hotels are thoughtfully curated to appeal to travellers seeking a locally inspired experience, with unique interiors that are influenced by the culture and history of the neighbourhood. Guests are welcomed by friendly Enthusiasts with expert local knowledge and recommendations and are invited to immerse themselves with local food and drink tastings and use of the complimentary Canopy by Hilton bicycles to explore the city. The introduction of Canopy by Hilton in Italy follows plans announced earlier this year to welcome guests at two new hotels in France, in Bordeaux and Paris. The new Canopy hotels join spectacular European properties in Reykjavik and Zagreb, with a further hotel under construction in London.

New DACH-focused conglomerate makes maiden hotel purchase in Hamburg

In a bid to create solid long-term investments, the Bayerische Versorgungskammer (BVK) has partnered with GBI AG, a German project development company, to invest in and manage hotel properties in Europe’s Germany (D), Austria (A), and Switzerland (CH) — or DACH — region via a fund created by Frankfurt-based Universal-Investment. The new fund’s strategy is to build a high-value, long-term portfolio. An initial investment of €500 million ($560 million) will go towards this goal. With about €77 billion ($98 billion) of managed funds, the BVK is one of Germany’s most important institutional investors. BUILDING A NEW PORTFOLIO The collaboration between GBI and BVK officially began in early 2019 when the purchase of the fund’s first hotel property, the Lindner Hotel Am Michel in Hamburg, was decided. “Set in a perfect downtown location in one of Germany’s most dynamic hospitality markets, this 4-star hotel is a fitting first step for the fund,” says Simon Behr, Director of Fund Management & Transaction at GBI AG. Opened in 2008, the 4-star hotel set in Neanderstreet has 259 modern rooms and comes with a large events and conference space with seven meeting rooms. After being run by Lloyd Fonds AG for over 10 years, it has now been sold to BVK’s new fund.

African hospitality market booming

Radisson is not alone in these efforts to grow in the African continent. Global hotel chains, including Marriott International and Hyatt Hotels have been increasing investments in Africa, which has some of the world’s fastest growing economies and a rising middle class. Radisson Hotel Group plans to open a further five hotels across Africa in 2019, four of which are located in the Francophone market, pushing the African portfolio to more than 50 hotels in operation before year-end. These openings include the first Radisson Blu hotel in Casablanca, which is the Group’s second hotel in Morocco, scheduled to open within the next six months, as well as their first hotel, and the countries first internationally branded hotel in Niger, with the opening of Radisson Blu Hotel Niamey in Q2 this year. “Our strategy will most certainly reinforce our presence in key markets not only in the Francophone markets, but across Africa, as we continue to focus on delivering on our expanding pipeline,” Rankoussi said.

Establishment of the world's largest Halal organization

Five-star luxury hotel Lucknam Park invests £250k in six-week spa refresh

Luxury five-star country house hotel Lucknam Park has recently invested £250k into refreshing its spa facilities as part of a six-week project. The hotel has given its ESPA spa a facelift, relining and refurbishing the main pool and hydro pools, as well as introducing a new sauna featuring a Himalayan salt feature. The sauna and steam rooms within the changing rooms have been revamped and a new ice feature installed. The gym now boasts a new mural wall with an image of Lucknam Park’s driveway, to ‘bring the outdoors in’. In December, it was revealed that managing director Claire Randall was to leave her position as managing director to take up a role at The Idle Rocks and St Mawes Hotel in Truro in March. During her time at Lucknam Park, she was been an integral part of the property’s development and evolution, overseeing a £20m investment project and the launch of the spa in 2008. The 42-bedroom hotel is set in 500 acres of grounds and is home to the Michelin-star Restaurant Hywel Jones, the luxury ESPA spa and cookery school.

AB Hotels reclaims Crowne Plaza Colchester Hotel back as independent

AB Hotels, headed up the Bejerano family, has moved its Essex hotel back to independent status after seven years operating under the Crowne Plaza brand. The four-star Crowne Plaza Colchester Five Lakes hotel, which was acquired by AB Hotels in 1994, has also reclaimed its original name and will now be known as Five Lakes Resort. AB Hotels director, Rafi Bejerano said that the decision was made to ‘move away from the corporate approach of a branded hotel’ and restore the ‘personal touch and family feel’ associated with AB Hotels. “Being independent again gives us the opportunity to be more flexible, dynamic and respond quickly to the needs of the market,” he said. “The response has been tremendous so far and we are looking forward to re-establishing direct personal relationships with our agents, suppliers and loyal customers.” The news comes just a few months after the family decided to sell their London property, The Arch, to StayWell Holdings, a hotel and leisure company in Japan. AB Hotels also owns Sopwell House in St Albans, Hertfordshire.

Personal Appearance on the Job

Your appearance as a server on the job gives guests their first impression of you and, consequently, a lasting impression of the restaurant. Because you are one of the few members of the restaurant staff a guest sees, a guest may judge the restaurant largely on your appearance and service.

Qualifications for the Job (Section 10)

People who have these qualifications make good servers. To qualify for await staff position, you must be: A good manager. You must know how to manage your time well. Prepare your area in advance, do the most important tasks first, multitask so you address your guests’ every need, and do so in a quiet, controlled manner that is not interruptive to the dining room.

Qualifications for the Job (Section 9)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Diplomatic. Servers should handle complaints in a diplomatic way to assure the guest is satisfied and will come back again. A good server must be thick-skinned and not take criticism personally.

Qualifications for the Job (Section 8)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Attentive. Guests may need their server at any time during the meal, so a good server always concentrates on the job and never leaves a station unattended for long. You must be aware of the progress of the meal at each table and anticipate needs as they arise. When guests toy with an empty glass, gaze into space, or peek at their watches, they are sending signals that they need something. If a guest tastes the food, puts down his or her fork, and pushes the plate away, something is wrong and servers need to remedy the situation. Refill empty water glasses and coffee cups, but do not hover to an excessive degree. Take pride in the appearance of the dining room by keeping it orderly as you work.

Qualifications for the Job (Section 7)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Persuasive. You must have the ability to sell yourself, the restaurant, and menu items as you serve your guests. To do this, you must be able to communicate well. Your persuasive talent ensures that the guest’s wants and needs are met, and suggestive selling—that is, suggesting additional food items—adds to the pleasure of the meal, as well as increases the size of the check, the restaurant profits, and your tip.