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Etiquette in Front of the house Vs. back of the house

The front of the house means the part of a business such as a hotel where the employees deal directly with customers. The front of house service is ultra-efficient and observant, yet human and personable. The people or job you will met is the receptionist or the bell hop down to the waiter or waitress even the cleaning ladies. it will also the second critical moment when you come to the restaurant including the place being clean and nothing on the floors. The hotel and restaurant business is an admixture of showmanship, diplomacy and sociability. All front line personnel are required to have an ability to communicate effectively coupled with certain manners and etiquette associated with gentleness.

Create: Apr 29, 2019 Edit: Apr 30, 2019 Etiquettes

Etiquette in Hospitality

Workers in the hospitality industry need to know the proper way to greet their customers. If they are not formal enough for a given situation, they will make the guests feel uncomfortable. The guests may not feel that they are being treated respectfully or that the service is up to proper standards. On the other hand, excessive formality (for a given situation) can also leave guests uncomfortable. It can make them feel that they are in a situation where the staff is not friendly and welcoming. The staff of any business in the hospitality industry must understand how to act with the proper level of politeness for various types of guests in various different situations. By doing so, they will be able to give the guests the sort of experience that they expect and with which they will be comfortable.

Create: Apr 29, 2019 Edit: Apr 30, 2019 Etiquettes

What is etiquette in hospitality

Good manners have much to do with emotions. To make them ring true, one must feel them, not merely exhibit them. ”Amy Vanderbilt” Good manners will open doors that the best education cannot…”Clarence Thomas” Manners are kindness. And people respond to kindness. ”Audrey Hepburn” Etiquette is : Ethical and socially acceptable behavior regarding professional practice or action among the members of a profession in their dealings with each other. When guests arrive at a hotel or a restaurant or an event, they will expect and want to be treated with courtesy and respect. This is where a good grounding in proper etiquette is important for workers in the hospitality industry.

Create: Apr 29, 2019 Edit: Apr 30, 2019 Etiquettes

Best Western Hotels & Resorts

Best Western International , Inc., operator of the Best Western Hotels & Resorts brand, operates over 4,100 hotels and motels worldwide. The chain, with its corporate headquarters in Phoenix, Arizona, operates more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946. David Kong is the president and CEO of Best Western and Dorothy Dowling is the chief marketing officer. In 1964, Canadian hotel owners joined the system. Best Western then expanded to Mexico, Australia, and New Zealand in 1976. In 2002, Best Western International launched Best Western Premier in Europe and Asia. (The other hotels in the chain were known as Best Western.) In 2011, the chain's branding system-wide changed to a three-tiered system: Best Western, Best Western Plus, and Best Western Premier. CONTACT BestWestern BestWestern BestWestern BestWestern.com

Create: Apr 29, 2019 Edit: Jan 12, 2020 International Hotel Chains

Groupe Lucien Barrière

Groupe Lucien Barrière Groupe Lucien Barrière SAS owns and operates casinos, luxury hotels, restaurants, and bars in France and Switzerland. The company operates the Casino Barrière d’Enghien-les-Bains in the Parisian suburbs, and also Deauville, Bordeaux, Nice Ruhl and Cassis in France; the Casino Barrière de Montreux, as well as casinos in Fribourg and Courrendlin in Switzerland; and a casino in Cairo in Egypt. Its hotels offer accommodation and catering, games, shows and entertainment, wellness, and sports; and casinos provide table games and slot machines, as well as hosts shows and events. The company also operates spas, golf courses, tennis courts, and casino theatre. In addition, it offers online poker game in France. The company was formerly known as Société Hôtelière de la Chaîne Lucien Barrière and changed its name to Groupe Lucien Barrière SAS in 2004. The company was founded in 1912 and is based in Paris, France. Groupe Lucien Barrière SAS operates as a subsidiary of The Desseigne-Barrière. CONTACT Hotels.Barriere HotelsBarriere HotelsBarriere.com +33173600111

Create: Apr 29, 2019 Edit: Jan 12, 2020 International Hotel Chains

Banyan Tree Holdings

Banyan Tree Holdings Limited is an international hospitality brand that manages and develops resorts, hotels and spas in Asia, America, Africa and Middle East. The brand was established since 1994, with its roots in Singapore. As of 2014, there are 36 resorts and hotels. 2015 will see one addition to the list in Morocco and two more in China. Under their management are also 70 spas, 77 retail galleries, and 3 championship golf courses in 28 countries. It has been 20 years since the first Banyan Tree resort opened in Phuket. The group has 3 brands, Banyan Tree, an all villa concept which pioneered pool villas and tropical garden spa. Angsana, which provides a range of recreational activities and suited for families and friends, as well as Cassia, a holiday apartment concept with first property to launch in 2017. CONTACT BanyanTreeHotels Banyan_Tree BanyanTreeHotels BanyanTree.com

Create: Apr 29, 2019 Edit: Jan 12, 2020 International Hotel Chains

Marina Hotels Group

Marina hotels group is honored to host travellers and Tourists from all over the world. With 104 comfortable room and flats we try to create an atmosphere that can make you feel home. We represent the best services because hospitality is our tradition. Marina hotels group consider creativity, Quality and communication as foundation of the job for the staff in order to satisfy the guests needs in shortest time. Reception centers in each hotel and also our partners in agencies are waiting for you passionately. We are waiting for you at Home. CONTACT Qeshm.MarinaHotel MarinaHotel MarinaHotelQeshm.ir 076 35 34 4091

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Helia Hotels Group

The owner of Helia Hotel Group was born in 1956 on Mashhad. During his college, he was doing trade and commercial activities. From 1987 along with doing commercial activities, he commenced constructing residential units and buildings for tourism intentions, simultaneously he steps into tourism, hotel construction, and hospitality fields that constructing 8 hotels in Mashhad and Kish is the result of his 30 years continuous activity in this industry. From 2010, along with especial activities in hospitality development, such as branding, codification, and programming, Helia Hotel Group have done activities as follow. Helia Hotel Group centralized its activities in three sections; construction and development, management leadership and sale & reservation. Helia Hotel Group has its own independent management under the supervision of managing director, operating structure for support department and services for purchase, equip and provision of necessities. In strategic management, the section has centralized managements in pilgrimage-tourism section in Mashhad and recreational tourism at Kish hotels. Also in this regards in sale and marketing sections. Subsidiary companies; Atrin and Sobhan Web Reserve Kish are centrally managing the reservation office. Also deliver services in customer club that is active in 3 sections; companies, agencies and faithful customers CONTACT HeliaGroup.ir ReservasionDOTIR Reservasion Reservasion.ir HeliaGroup.com Info@HeliaGroup.com 076 444 248 60 Moj & Darya Blve, Kish

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Espinas Hotels Group

In 2002, Espinas Hotel Group opened its first key in Astara, a city in the capital of Astara County, Gilan Province, Iran. The project was underpinned by a long-term strategy for high-quality growth and development. Working closely with hotel owners around the globe, the Group remained focused on driving growth and expanding the hotels in Iran and closed 2013 by the third most luxuries hotel in one of the best locations in Tehran. By 2016, Espinas Hotel Group has signed more properties into its development pipeline; more than 10 properties in total. CONTACT HotelEspinas EspinasGroup HotelEspinas EspinasHotels.com Reservation.p@espinashotels.com 02175675 Behroud Sq, Saadat Abad

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Arya Hotels Group

As the owner of ten excellent hotels in tourism hubs of Iran with more than 3000 beds, Arya Hotels Corporation hosts and serves more than one million Iranian and foreign passengers every year. Relying on its more than twenty royal restaurants and auditoriums, an experienced staff and luxury amenities, Arya Hotels Corporation holds thousands celebrations, seminars and gatherings every year. Moreover, its gym and recreational complexes including swimming pools and saunas serve their members very deservedly every day. CONTACT AryaHotelsGroup AryaHotels.com Info@AryaHotels.com 021 888 107 88 Qaem Maqam-e-Farahani St, Show'a sq

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Laleh Hotels Group

As publicly issued in the Official Gazette number 6783 published on October 6, 1968, the Iranian Inns Development Corporation was established in 1968 and its initial shareholders consisted of Tourism Facilities Joint Stock Company, Intercontinental Joint Stock and the Swiss EWI Company. After the victory of the Islamic Revolution, the American company’s shares were transferred to the Iranian shareholders. The Corporation adopted some changes in its article of incorporation (purpose of company) in 2004; whereas, the name of the Company was changed to Iran Tourism Development Company as well. Currently, 73 percent of the Company’s share belong to the government and 27 percent belong to the private sector. The present members of the board of directors consists of the Minister of Economy and Finance, Vice President and President of Cultural Heritage, Handicrafts and Tourism Organization, Minister of Justice; and a representative from the private sector. The field of activities of this Corporation, in addition to utilizing a number of hotels and hostels, consists of developing tourism infrastructure in the country. CONTACT IRTDC IRTDC.ir Info@IRTDC.ir 021 887 17 987 Mirzahsani alley, Farahani street, Shahid Beheshti Street.

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Homa Hotels Group

Hotel management is a hugely profitable industry. The growing popularity of tourism and its immediate outcome which is the deluge of international tourists has encouraged wealthy entrepreneurs to invest profusely in hotel industry. This has paved the way for the creation of a new enterprise in the past few decades, namely hotel chains. In the wake of the tourism boom in Iran, specially after the lifting of sanctions, chains of Iran hotels have prospered and continued to expand through the opening of new branches all around the country. There are four main hotel chains in Iran. CONTACT HomaHotels HomaHotels.com Info@Homahotels.com 021 889 630 78 End of East Brazil St, Vanak Sq.

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains