Travel Trend Expectations for the 2020s

Key trends - Technology advances to simplify travel; more conscious eco travel choices; Kyoto tops destination wishlist. Single apps for all travel needs, passport free travel, and mobile app check-in are the top three ‘new travel norms’ expected by travelers in the next decade, according to new research by Agoda. With the continued advancement of technology, revolutionary travel apps, and better connectivity, people expect a lot more from their travel experience in the next decade. Specifically, Southeast Asians half of all respondents in Indonesia (56%), Singapore (54%), Malaysia (53%), Taiwan (50%), the Philippines (48%) and Thailand (48%) considering this the norm in the next decade. This compares to only a third of people in the United Kingdom and the United States (33%). Specifically, in Taiwan (50%) and in Southeast Asia half of all respondents in Indonesia (56%), Singapore (54%), Malaysia (53%), the Philippines (48%) and Thailand (48%) considering this the norm in the next decade. This compares to only a third of people in the United Kingdom and the United States (33%). Meanwhile, Singapore (50%), Vietnam (47%), Philippines (45%), China (44%) and Australia (41%) are the top five origins most likely to see a future with passport-free travel. In the UK and US, they are less expectant of this advancement with only 1 in 5 expecting it to be the norm within the next decade. Technology has already made such a positive impact on how and where people travel as innovative technologies, like those developed at Agoda, give travelers instant access to millions of hotels and home properties around the world with real time pricing and availability. “It is a technology golden age for travelers, as technology is developed to simplify the way anyone, anywhere can search, book and pay for flights, hotels or holiday accommodation. The 2000s was defined by the mouse and the computer, putting online travel booking just a click away. The 2010s, was defined by the smart phone and app, and put a travel agent in the pocket of every phone owner, and the 2020s will be defined by the power of data and Machine Learning (AI). This will enable companies like Agoda to provide personalized, more relevant recommendations to make booking travel even easier,” explains Timothy Hughes, Vice President of Corporate Development at Agoda. "Asian travelers, in particular, are enthused by, and expectant of, technology developments that enhance and simplify their travel experience. Asian based companies are now leading the world in technology adoption and development to achieve this. I expect to see Asia press ahead with that lead in the 2020s - especially in areas such as video and augmented reality, improved mobile services with more chat and voice solutions, and payments to help bring the "unbanked" online". Globally, people want to increase travel, but also to make eco-friendlier travel choices Universally, people want to increase the amount of travel they undertake in the 2020s. Exploring more of their own country is cited by 40% of respondents globally, while international travel more often is anticipated at 35%. What’s also interesting, in the context of global narratives on climate sustainability, is the trend that more than a quarter want to make more eco-friendly travel choices in the next decade. Travelers from Singapore, Thailand and Indonesia are most keen to make eco-friendlier choices perhaps more aware than others with the recent closure of Maya Bay in Thailand, and the Boracay rehabilitation program in Philippines, and thus travelers want to do their bit even when on holiday. Travelers in the 35-44 and 55+ age groups are most likely to want to explore their own countries and territories more (40% and 42% respectively), with those from China, Indonesia, Japan, Malaysia, The Philippines, Taiwan, Thailand, US and Vietnam choosing domestic destinations within their top three wishlist destinations for the coming decade. Meanwhile Korean and Japanese travelers see themselves taking more solo trips in the next decade. Taiwanese and Indonesians would prefer taking a sabbatical or gap year. Kyoto scoops #1 spot as the world’s most desired destination to visit in the 20s Asia dominates the global travel wishlists destinations for the next decade, as travelers from both Asia and the West showcase a growing curiosity for Asian treasures like Kyoto (Japan) famed for its Shinto shrine, Kyoto is an eclectic blend of culture, food and history, followed by Bangkok, (Thailand) and Bali, (Indonesia). Travelers in Philippines, Thailand, Taiwan, Vietnam and Malaysia want to cross off their own capital cities from their travel lists. Meanwhile, South Korea, the UK, and Australian travelers are the only one who don’t choose a domestic destination on their wishlists for travel in the next decade. American and British travelers alike are most excited about visiting New York in the coming decade, with New York also a top three choice for travelers from Australia, Japan and South Korea. Both Malaysian and Indonesian travelers would like to visit Makkah by 2030. USA Next Decade of Travel 42% of Americans expect to check into hotels using their mobile phones as the norm while 29% expect to use a single app for all their travel needs. 12% of Americans want to make more eco-friendlier choices when traveling in the next decade. New York tops wishlist travelers in the US in the 2020s. This is followed by London (#2) and Sydney (#3). 38% of Americans would like to explore more of their own country in the next decade, while 26% would like to travel more internationally About the travel data All figures, unless otherwise stated, are from YouGov Singapore PTE Limited. Total sample size was 16,383 adults. Fieldwork was undertaken between 12 December 2019 and 18 December 2019. The survey was carried out online. The figures have been weighted and are representative of adults in the respective countries (aged 18+). Additional country breakdown can be found in the Agoda Press Room. About Agoda Agoda is one of the world’s fastest growing online travel booking platforms. From its beginnings as an e-commerce start-up based in Singapore in 2005, Agoda has grown to offer a global network of over 2.5 million properties in more than 200 countries and territories worldwide, offering travelers easy access to a wide choice of luxury and budget hotels, apartments, homes and villas to suit all budgets and travel occasions. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 5,000 staff across 67 cities in more than 30 countries. Agoda.com and the Agoda mobile app are available in 38 languages.

Profit spurt ends for MENA hotels

Two consecutive months of profit growth gave way to a contraction in November for hotels in the Middle East & North Africa as GOPPAR declined year-over-year. The region had a nice, albeit short, run of GOPPAR gains prior to November’s downtick, but the drop is more in line with MENA’s overall dim 2019 performance. If there is a silver lining, the 1.7% drop is the smallest YOY decrease of the year and far smaller than the YTD number of -4.2%. Rooms revenue was down 2.6% compared to the same month last year, dragged down by a 5.1% drop in room rate. Occupancy for the month was up 1.9 percentage points to 76.2%. The drop in rooms RevPAR, along with a 1.5% YOY decrease in F&B RevPAR, equated into an overall decrease in total revenue of 2.7% YOY. And while generating revenue in November proved onerous, expense control was a bright spot. Total overhead costs on a per-available-room basis were down 3.4% YOY and total labour costs were also down—2.4% YOY. Utility expenses came down 3.0%, while overall Property & Maintenance costs were down 2.6%. In contrast to the totality of MENA, Egypt pushed out a positive month of profit, with a 2.9% overall YOY jump. This came on the back of a 1.3% rise in RevPAR and a 3.6% rise in TRevPAR. The resort town of Sharm el-Sheikh saw a huge GOPPAR leap of 65.1% YOY, bolstered by a 28.6% jump in RevPAR. The fortunes of Sharm el-Sheikh hotels have turned for the better after having dealt with its share of terrorist attacks, including in 2005 and, in 2015, when a Russian jetliner departed the city and subsequently exploded over Sinai killing 224 people onboard. Thereafter, the UK grounded flights to the beach getaway, and weekly arrivals fell from 10,000 to zero. In December, flights resumed from the UK, which should put a further jolt into the resort town’s tourism economy. Meanwhile, Egypt’s capital, Cairo, did not share the same fortune, checking in with a 1.5% decrease in GOPPAR YOY. RevPAR was down 3.4% YOY, a result of both a drop in rate (down 1.9%) and occupancy (down 1.2 percentage points). TRevPAR for the month was up 0.8% due to a 9.2% YOY increase in F&B RevPAR. It was another down month for Dubai, which saw its profit drop 9.6% YOY. The emirate has only had one month of YOY GOPPAR growth in the last 15, plagued by excessive and unabated hotel supply and development. Coming months and years will require hoteliers to be more cost-conscious than revenue-conscious, according to many experts. RevPAR in Dubai was down 9.3% YOY in November, as room rate dropped 8.6% YOY combined with a -0.7% percentage-point decline in occupancy. Total overhead costs declined in the month, down 6.2% YOY, but not enough to produce positive profit growth, evidenced by a 0.4 percentage-point decline in profit margin.

Westin to open its first in Myanmar

Marriott has signed an agreement with one of Myanmar's leading property developers, Yoma Land, to bring the Westin brand to Myanmar in late 2021. Under the agreement, the new-build Westin Yangon will feature 281 rooms and suites alongside 90 premium serviced apartments with spectacular views overlooking downtown Yangon and the iconic Shwedagon Pagoda. The 26-storey hotel is being planned as a part of the Yoma Central integrated real estate development which has been designed by acclaimed architect Cecil Balmond OBE. Marriott has signed a landmark agreement with one of Myanmar's leading property developers, Yoma Land, to bring the Westin brand to Myanmar in late 2021. Under the agreement, the new-build Westin Yangon will feature 281 rooms and suites alongside 90 premium serviced apartments with spectacular views overlooking downtown Yangon and the iconic Shwedagon Pagoda. Click to enlarge. Upon completion in 2021, Yoma Central expects to be anchored by the restored former headquarters of the Burma Railway Company, one of Yangon's oldest and most cherished colonial-era buildings. Yoma Central plans to also feature two Grade A office towers and a collection of luxury private homes, all of which will be connected seamlessly by a retail podium.

Statements by the Political and Security Deputy of the Governor of Mazandaran regarding the status of Parsian Ramsar Hotel

After Fire: Ramsar Parsian Hotel Cinema & Amphitheater

First Moments of Fire in the Parsian Ramsar Hotel Cinema and Amphitheater

Cities account for $691 billion in tourism GDP and over 17 million jobs

International visitor spending more important to cities than it is to countries, nine out of 10 top fastest growing cities in past decade are in emerging and developing countries and cities over reliant on domestic or international demand are more exposed to economic and geopolitical risks. The World Travel & Tourism Council (WTTC), which represents the global Travel & Tourism private sector, today released its comprehensive Cities Report for 2019. The report focuses on 73 major tourism city destinations, providing estimates of the GDP and employment directly generated by the Travel & Tourism sector, and highlights successful initiatives, strategies and policies that have been implemented. With more than half (55%) of the world’s population living in urban areas – due to increase to 68% over the next 30 years – cities have become the hubs for global economic growth and innovation, while also attracting more people who want to live and do business. The report reveals these 73 cities account for $691 billion in direct Travel & Tourism GDP, which represents 25% of the sector’s direct global GDP and directly accounts for over 17 million jobs. Additionally, in 2018, direct Travel & Tourism GDP across the cities, grew by 3.6%, above the overall city economy growth of 3.0%. The top 10 largest cities for direct Travel & Tourism contribution in 2018 offer diverse geographic representation, with cities such Shanghai, Paris, and Orlando all sitting in the top five. International visitor spending is often more important to cities than it is to countries overall. For example, Riyadh had international visitor spending accounting for 86% of total spending, while in Saudi Arabia as a whole, international visitor spending accounts for 45% of total spending. International visitors accounted for almost half (45%) of tourism spending across the 73 cities in the study, and an average spend of 29% for economies worldwide. Revenues from international visitors, will in some cases pay for city infrastructure projects, the provision of public workers and services that improve the quality of life for residents. For example, in London, international visitors spent $17.5 billion in 2018, nearly twice as much as the operating costs of Transport for London, and near four times the amount than the total expenditure for policing and crime within the city. Furthermore, international visitors in New York spent $21 billion last year, which is 3.8 times higher than the costs of the NYPD, and nearly twice the budget for city schools. The report also reveals all but one of the 10 global cities with the highest direct Travel & Tourism growth over the past decade, are in emerging and developing economies such as China, Turkey and the Philippines. Infrastructure development and prioritisation of tourism, has been a key driver of Travel & Tourism growth. The projected trends for 2018-2028 continue in this way, with all 10 coming from emerging and developing countries such as Morocco, India, Vietnam and Indonesia. According to the report, cities with an overreliance on domestic or international demand are more exposed to economic and geopolitical shocks. Some large Brazilian and Chinese cities which are highly reliant on domestic demand, could be exposed to changes in the domestic economy. On the other hand, cities which are more reliant on international demand and/or particular source markets, may be vulnerable to external disruptions. It also highlights several cities which demonstrate a more balanced split between domestic and international demand, including Cancún, Munich, Cairo and New York, which despite their geographical differences, all maintain a near perfect 50:50 split. Furthermore, a high degree of seasonality can also, at times put pressure on infrastructure, due to the heightened demand during a narrow timeframe. WTTC President & CEO, Gloria Guevara said: “Cities are an essential part of the Travel & Tourism sector, both culturally and economically, and their significance is set to increase over time. Achieving sustainable growth in cities requires reaching far beyond the sector itself, and into the broader urban agenda. As we go forward, the Travel & Tourism sector must be integrated into all aspects of a cities’ planning agenda. To drive true economic impact that can translate seamlessly into social benefits, a city must engage with all stakeholders, across the public and private sector, in order to establish the cities of the future. There is an opportunity to create long-term, sustainable change that can create real change for communities, especially within cities.” Read the WTTC City Travel & Tourism Impact Report 2019 here.

Zleep Hotels is set to make its debut in southern Europe

Deutsche Hospitality has signed an agreement for the first Zleep Hotel in Spain which will position the young economy brand outside Scandinavia for the very first time. In late 2021, the Zleep Hotel Madrid Airport will open close to the capital’s international airport and the Principe Felipe Congress Centre. It will offer 280 rooms and will join the Steigenberger Hotel & Resort Camp de Mar on Mallorca to become the second Deutsche Hospitality hotel in Spain. "For Deutsche Hospitality, Spain is a highly attractive market," says Thomas Willms, CEO, Deutsche Hospitality, "We see further potential here not only for our resort hotels, but especially for hotels in the business and economy sectors. With Zleep we have the ideal entry-level product into our brand world, offering quality, service and design at an affordable price." When Deutsche Hospitality acquired Zleep Hotels at the start of 2019, it bolstered its competitive position and added an economy segment brand to the group’s portfolio at the same time. Twelve hotels in Denmark and Sweden are currently part of the Zleep Hotels portfolio, further hotels are at the planning stage. "The Zleep Hotels brand has grown since its inception in 2003 with a young and dedicated team to become a well-known, successful hotel brand in Scandinavia," explains Peter Haaber, founder and CEO of the brand, adding, “We are looking forward to opening our first hotel in Spain and to launching into a new market.” "With the Zleep Hotel in Madrid, we offer price-conscious holidaymakers and business travelers who value design, quality and sustainability an exciting hotel offer in the Spanish capital. We are convinced that the Zleep community will find many new fans," says Robert Boller, Managing Director Zleep Hotel GmbH. All the signs indicate that there is more growth to come. Deutsche Hospitality currently has plans in the pipeline to open 30 further hotels under its various brands both in Germany and abroad.

How do you measure performance of Front Office Department?

How do you measure performance of Front Office Department?⠀ There used to be a pretty simple answer to this question:⁠⠀ GSS and Check in scores.⁠⠀ However, with development of technology in recent years there is so much more involved!⁠⠀ Just to name a few, mobile check in that allows you to remotely check in to your room or even a chat, that allows you to connect with hotel representative via phone. ⁠⠀ ⠀ Few Key Performance Indicators of Front Office are:⁠⠀ Check in scores⁠ Speed and efficiency of mobile chat⁠ Additional revenue collection such as no shows and cancellations Enrollments to loyalty membership programs⁠ Up sells of guestrooms and collection of revenue⁠ Sell out efficiency and creation of additional revenue source⁠ Timeliness of mobile check ins These are just a few and I can continue the list  I would like to know what are some metrics that your team or you are measured on?⁠⠀

TUI Group opens second hotel in Austria

TUI Blue Fieberbrunn makes its debut for the first Winter season, third TUI Blue hotel in Austria in final construction phase and further hotel openings in Gran Canaria and Morocco. TUI Group continues to expand the portfolio of its lifestyle hotel brand TUI Blue with the opening of the second hotel in Austria at the end of November 2019. The TUI Blue Fieberbrunn hotel is nestled in the mountains at the heart of the Kitzbühel Alps in Pillersee Valley in Tyrol. Alongside the TUI Blue Schladming hotel in Styria and the TUI Blue Montafon hotel, currently under construction, TUI Group will operate a total of three hotels of its flagship hotel brand in Austria from Summer 2020. By expanding the footprint of its TUI Blue hotels, the tourism group is consolidating its leading position in the international holiday hotel sector. FIRST TUI LIFESTYLE HOTEL IN TYROL The TUI Blue Fieberbrunn hotel, featuring 144 rooms, is located right on the ski slopes, just a few metres from the gondola valley station. From here, guests can plunge right into the skiing fun of Skicircus Saalbach Hinterglemm Leogang Fieberbrunn in the Winter, or discover the Alps during the Summer on an active holiday with 400 kilometres of hiking and mountain biking trails. The guests can also take advantage of the BLUEf!t concept for fitness, wellness and nutrition. TUI Blue Fieberbrunn thus offers both active holidays as well as relaxation at the Blue Spa featuring saunas, a steam bath and an indoor pool. Under the “For All” label, TUI Blue Fieberbrunn targets both couples, families and solo travellers. “TUI Blue targets experience-oriented holidaymakers looking for the right hotel to match their individual needs and preferences. I am delighted about the growing number of lifestyle hotels we operate in Austria. They perfectly complement our global portfolio of hotels in top beach locations and tap a range of new experiences for our guests”, says Artur Gerber, Managing Director TUI Blue. Over the past few weeks, the existing hotel was converted in the style of the flagship brand and has now reopened under the motto “An exhilarating alpine experience“. Around 200 guests, local inhabitants, partners, service providers as well as regional representatives from politics and the tourism sector took part in the opening ceremony and had a chance to get to know the comprehensive offering, philosophy and new design of the hotel. TUI BLUE ON A GLOBAL GROWTH PATH The month of November also saw the launch of two additional hotels in Gran Canaria and Morocco. The two hotels will be positioned as TUI Blue “For Two“ resorts, exclusively targeting holidaymakers aged 16+ placing the focus of their holiday experience on time spent together. TUI Blue will offer holiday destinations for more than one million guests and will start into the new season with 97 hotels in 18 countries in Summer 2020. TUI Group’s global flagship hotel brand clusters the tailored offerings of TUI Blue, TUI Sensimar and TUI Family Life under one umbrella brand.

Hilton to expand the Canopy by Hilton brand in China

Hilton announced the opening of Canopy by Hilton Hangzhou Jinsha Lake, a 10-storey, 179-room hotel that provides energizing, positive stays for business travelers and cultured vacationers. The waterfront hotel is conveniently located in the heart of Qiantang New District of Hangzhou East, offering a unique urban resort experience coupled with the city’s best views of Jinsha Lake. Canopy by Hilton Hangzhou Jinsha Lake marks the brand’s twelfth property and is owned by Vangoo Group and managed by Hilton. “With the rapid development of the high-tech and manufacturing industry and rich cultural heritage, Hangzhou Qiantang New District has immense potential in attracting leisure and business travelers,” said Qian Jin, area president for Greater China and Mongolia, Hilton. “Following the huge success of the brand’s Asia Pacific debut in Chengdu, we are thrilled to announce the second opening in the region in Hangzhou. The property underscores our commitment to maintain strong growth momentum in Greater China and continue to deliver positive experiences to our guests.” Once a wetland for farmers more than 2,200 years ago, the neighborhood where Canopy by Hilton Hangzhou Jinsha Lake resides has transformed into a hotbed for technological innovation and a growing destination for business events. Ideally located by the lake, the hotel is only a few blocks away from a shopping mall, dining outlets and the soon-to-launch Jinsha Grand Theatre, offering guests seeking local experiences the perfect base to discover local cuisine or enjoy a relaxing stroll along the lake’s shore. Guests can enjoy direct access to Hangzhou Metro Line 1 for quick connections to business districts, major scenic destinations and Hangzhou East Railway Station, and Xiaoshan International Airport is located only 25 kilometers away, just 30 minutes by car. “Through the neuroscience research we conducted in partnership with Nielsen earlier this year, we found that today’s Chinese travelers seek a taste of authentic local experiences during their travels, which is exactly what Canopy by Hilton offers at this new location,” said Gary Steffen, global head, Canopy by Hilton. “The hotel will immerse guests in Qiantang New District’s natural beauty and heritage with its architectural and design elements.” Canopy by Hilton Hangzhou Jinsha Lake has been carefully designed to incorporate the unique art culture of Hangzhou. Upon arrival at the hotel lobby, Canopy Central, guests will be greeted by a white ceramic centerpiece floating above the lobby inspired by the Osmanthus, the city’s flower, which is traditionally planted in front of local homes and known as a “golden welcome” to guests. The 3D-grafted decorative wall panels along the hotel corridors feature continuously changing illustrations of aquatic plants and marsh birds, immersing guests in the nature of Hangzhou.

Shanghai Pudong Airport to add its first international branded hotels for the first time

News about InterContinental Hotel Group - IHGInterContinental Hotels Group announced that it will bring two hotels to Shanghai Pudong International Airport’s latest Terminal Complex, this means one of the world’s busiest airports will expect its first international branded hotels for the first time. It’s also the first time that the high-profile to-be-built complex reveals its details: four companies including IHG, Shanghai Yukong Hotel Management Co. Ltd., commercial developer Excellence Group and environmental-friendly facility provider MASTECK, signed an agreement on Monday with Shanghai International Airport Co., Ltd. They will work together to operate the complex, which consists of hotels, retails and offices. The two hotels – InterContinental Shanghai Pudong Airport and Holiday Inn Shanghai Pudong Airport, both within a few minutes’ walk distance from the arrival hall, are expected to open in 2024. Targeting luxury and mainstream segments respectively, they will be able to offer different options and world-class true hospitality experiences to more travellers from all over the world. InterContinental Hotels & Resorts is the world’s largest luxury hotel brand with over 200 hotels globally and has been a pioneer in international luxury travel for more than 70 years, providing fascinating experiences for guests. The Holiday Inn brand, also the first IHG brand that entered China in 1984, has helped millions of travellers around the world discover the joy of travel. Jolyon Bulley, Chief Executive Officer, IHG Greater China, said: “IHG has been committed to the China market for more than 35 years, with our brands widely recognised among Chinese consumers for our global expertise and profound China insights. The Shanghai Pudong International Airport is one of world’s leading international airports, linking the gateway city Shanghai to the world. We are proud to be a part of the complex project, bringing two iconic brands as a flagship combo to a Chinese gateway airport. We believe that under the great collaboration of all parties, the Terminal Complex will become a name card of Shanghai and a model of modern airport complex worldwide.” Jia Ruijun, Vice President of Shanghai Airport Authority, Chairman of Shanghai International Airport Co., Ltd., said: “Shanghai Pudong International Airport have become made into ‘the Club’ of world's largest hub airports with more than 74 million throughputs annually, covering an airline network around the world. The airport strives for high-quality development and good business performance while ensuring safety of travellers and providing good services. We are delighted to introduce IHG’s well-known InterContinental and Holiday Inn brands that boast international branded standard to meet the growing demands from more travellers. Seen as the extended VIP lounge of Shanghai Pudong International Airport, the two hotels will also improve our competitive advantage and fuel the delivery of our strategy to build an international hub airport.” Due to the high convenience, airport hotels have enjoyed a rising demand from travellers who catch an early, late or connecting flight. After the two IHG hotels open, it is expected to see greater synergy generated by all the business sectors within the airport’s complex, meeting needs of accommodation, consumption, MICE and office space. As an increasing number of international and national conventions and exhibitions are expected to be held in Yangtze River Delta including Shanghai, the complex will further facilitate the development of Pudong Aviation Town as well as the demonstration plot of aviation economy.