How do you measure performance of Front Office Department?⠀
There used to be a pretty simple answer to this question:⠀
GSS and Check in scores.⠀
However, with development of technology in recent years there is so much more involved!⠀
Just to name a few, mobile check in that allows you to remotely check in to your room or even a chat, that allows you to connect with hotel representative via phone. ⠀
⠀
Few Key Performance Indicators of Front Office are:⠀
Check in scores
Speed and efficiency of mobile chat
Additional revenue collection such as no shows and cancellations
Enrollments to loyalty membership programs
Up sells of guestrooms and collection of revenue
Sell out efficiency and creation of additional revenue source
Timeliness of mobile check ins
These are just a few and I can continue the list
I would like to know what are some metrics that your team or you are measured on?⠀
Persian
