The second part deals with
the characteristics of a receptionist
The receptionist
should
Always
have polite and intimate behavior, be calm and patient (even in critical
situations).
Pay attention to all the
details.
Have
a good public relations and be familiar with the psychology of individuals,
dialects and different cultures.
Use
the principles of sales and customer attraction to the extent necessary.
With
a complete understanding of the duties of other staff in hotel, he needs to
take the necessary action in addressing the wishes, suggestions and possible
complaints of guests.
Learn
how to check the validity of a variety of identification cards, including
national cards, birth certificates, passports and so on of the guests.
Knows
a variety of booking methods and perform the different phases of reservation
when needed.
Persian
