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SOVA “The Social Hotel” Readies for Summertime Debut in Downtown Dallas

A new type of hotel, fresh to the shores of America, is on the way and it is on the brink of openings its doors in Downtown Dallas this May. Travel is frequently synonymous with adventure and SOVA Hotels has the singular goal of providing guests with more stories than anywhere else. This boutique hotel incorporates elements from all over the world and ties them together to offer a sense of community and comfort. SOVA guests stay in micro-rooms, and in exchange for smaller spaces receive luxurious elements sourced from around the world at a noticeably lower rate. Guests check in at the lively SOVA bar and are given recommendations and daily activities by the local “Travel Guides” on staff. Developed by 27-year-old twin brothers, Blake Shirk and Brandon Shirk, SOVA was born out of the pair’s passion for traveling with the need to also save money. Noticing a gap in the U.S. for such a hotel concept, they decided to start their own project, creating high-end, minimalist rooms amongst carefully designed, inviting group spaces. Every aspect inside SOVA tells a story, which is exactly how the Shirks envision each guest’s experience to be. “What stories do you have from your life?” Asked the Shirks. “We would wager that many of the stories you share from past years are from your travel experiences. We want to help weave those stories and ensure that you have memorable ones with new friends.” The SOVA team chose a location with walkable proximity to dozens of lively bars and restaurants, downtown hotspots, and the Dallas Farmers Market. Each room combines features from 50 diverse countries, offering a luxurious haven to lay down at night before taking on another day of adventure. SOVA will open to the public in late May and will be located at 2105 Commerce Street.

Create: May 1, 2021 Edit: May 1, 2021 International News

Seeing the Post-Pandemic Travel Landscape as an Opportunity for Hotels to ‘Be Direct’

In New York City, the sidewalk cafes are bustling, the parks are full of picnics, and the city’s attractions are coming back to life. The city is blooming again, cautiously but happily. And tourists are coming back to town. The same is true across the United States. While hoteliers are optimistic that the industry is starting its path to recovery, it remains impossible to overstate Covid’s effect on travel. The late Arne Sorenson, Marriott CEO, estimated in the early stages of the pandemic that “Covid-19 is having a more severe and sudden economic impact on our business than 9/11 and the 2009 financial crisis combined.” STR has reported YoY occupancy decreases of more than 50% nationwide. Covid-19 was a collapse, not a downturn, with properties and teams hollowed out. While numbers are trending in the right direction, there is uncertainty around the speed and overall strength of recovery, particularly in segments like international leisure, corporate, and group. Every fellow hotelier we’ve spoken with this year is realistic about the amount of work that remains to bring the industry back. Yet several also discussed how, when looked at from a certain perspective, they see new opportunities going forward. For years, managing a hotel distribution network has felt like tying your shoes on the run—impossible to finish any one task because the next step is always on top of you. But the gradual ramp-up this spring and summer is the perfect chance for hotels to be strategic about their return to business, and to set a foundation for better, healthier distribution strategy in the long-term. Recent data about changing guest preferences post-Covid also provides hotels with reason for optimism. Travelers Are Ready to Form New Habits Marketers know that changing a person’s behavior is hard; people are creatures of habit. Academics estimate that 45% of our daily behaviors are habitual, cued by triggers we aren’t aware of and carried out automatically. Charles Duhigg’s book, The Power of Habit: Why We Do What We Do In Life and Business, is about the science behind our habits, and explores some of the ways forward-thinking retailers leverage data to better understand these habits and more easily change them. Target Corp. and its specific strategies for using big data in its marketing campaigns was the subject of a long-form excerpt of Duhigg’s book that ran in the New York Times. The whole piece is full of wonderful insights about e-commerce, even years later, but some of Target’s specific conclusions about customer habits and purchasing are especially relevant as we consider the post-pandemic travel landscape. The core learning is that while ingrained shopping habits are usually too difficult to change with even the most ingenious ad campaign, “there are some brief periods in a person’s life when old routines fall apart and buying habits are suddenly in flux.” The greatest of these life moments is the birth of a child, “when parents are exhausted and overwhelmed and their shopping patterns and brand loyalties are up for grabs.” If Target could identify new parents, they could identify people whose lives were in such a state of flux that their habits could be changed and they could be made into better, more loyal customers. The whole planet is in the process of emerging from just such a moment. Our lives have all changed shape immensely; more than a few of us feel “exhausted and overwhelmed” and our old routines have all fallen apart. But travelers are eager to have new experiences again, and as tourism returns we are already seeing trends in post-pandemic booking habits that look very positive for hoteliers. After a full decade of losing market share to OTAs and third parties, hotels are seeing the direct channel get a boost this spring, with the uncertainties of traveling post-Covid making guests eager for direct communication with the hotel. Skift’s Hotel Distribution Report from November 2020 stated that hoteliers are reporting increases of more than 10% for the Voice channel, with curious guests calling to ask questions about newly implemented cleaning policies, the changing availability of property restaurants, and the status of area attractions. Properties and brands employing chat functionality are seeing enormous traffic increases over those channels as well, “thousands of percent above what they used to be.” Guests have also learned that booking direct offers the most flexibility, with some OTAs refusing to offer refunds and consumers filing complaints. Guests’ renewed preference for direct communication with the hotel, and the direct booking increases that come with it, seems likely to continue as long as the effects of the pandemic linger, through 2021 and beyond. OTAs will be a major engine driving recovery; their role in discovery and filtering for new guests is more important than it has ever been. But for years now the hotel industry has lamented OTAs’ control over the guest relationship, with multiple industry-leading brands spending millions of dollars on “Book Direct” marketing campaigns to try to coax customers back to their direct channel. It seems like over the next 12 months, travelers’ changing habits and preferences may give hoteliers a second chance to make direct bookings the centerpiece of their relationship with their guests. Hoteliers Are Eager to Embrace Evolving Travel Norms It’s not only guests whose habits have changed post-Covid. Hotel leaders are in the same boat. Routines across every department have fallen apart and had to be rebuilt or, more often, reinvented. Every hotelier’s job now includes problem solving and innovation in addition to managing known challenges. The only constant over the past 12 months has been change. But among the revenue and marketing professionals we’ve spoken with, there is the sense that for well-prepared, nimble organizations there are opportunities post-Covid-19 that didn’t exist before. Some of the tangles in the distribution landscape have been cleared away, and for the moment there is more space to breathe. Over the next few months, top-of-funnel ad buys, social media, email marketing, and all of the outbound components of your marketing ecosystem will restart. Business leaders will begin to build new data sets. Conventions for public spaces and neighborhood venues will evolve. And guests will behave according to new, post-pandemic norms, which includes booking direct at higher rates than they had before. In a dynamic environment, flexibility and efficiency are critical. Brands that can make decisions the most quickly, with the most accurate data and the fewest tools, will be the most adaptable. Aligning your tech stack to your distribution strategy is the first place to start. Hotels that prioritize guest experience and lead with their direct channel needs when it comes to distribution will be the ones that are best positioned to take advantage of the changing landscape. This is the first of a multi-year recovery process. Going forward, each month should be better than the last. Both travelers and hoteliers will spend 2021 putting healthy new habits in place. The challenges of 2021 are substantial, but for once they don’t feel like tying your shoes on the run.

Create: Apr 27, 2021 Edit: Apr 27, 2021 International News

Tens of Iranian relics returned home from British institute

A total of 100 Iranian relics, which were on loan to the British Institute of Persian Studies (BIPS) for some half a century, have been finally returned home, ISNA reported on Saturday. "Through cultural diplomacy, another collection of [Iranian relics, which contains] 10,000 cultural materials, including 100 museum objects have been returned to the National Museum of Iran after half a century. The objects were on loan to the British Institute of Iranian Studies," the news agency quoted Iran's tourism minister as saying. We hope to set up a public exhibition of the relics at the National Museum of Iran in near future, Ali-Asghar Mounesan added, the report said. The museum objects are made of stone, pottery, bone, brick, etc., and the documentation of these works is on the agenda of the National Museum of Iran, the official noted. "The Tehran headquarters of the British Institute of Persian Studies used to be home to groups of British archaeologists and Iranologists who came to Iran to study, visit, conduct field studies and archaeological excavations…," the minister explained. BIPS was founded in 1961 to promote and encourage the study of Iran, its history, civilisation, and culture in all periods of history. Much of BIPS research and work in its early years was in the field of archaeology. In 1976 BIPS opened its purpose-built centre in northern Tehran, designed by Reza Khazeni architects. The Tehran centre houses an extensive library that exceeds 40,000 English and Persian language volumes, journals and periodicals as well as epigraphic material, maps, photographic and fieldwork archives; a unique resource that is open to Iranian students, scholars and members of the public. It is thought to be the largest collection of English language volumes in Iran. The Tehran centre remains one of the few overseas institutes continuing to operate in Iran. It also houses a hostel for the use of visiting academics and students. BIPS is one of a small number of British International Research Institutes funded by the British Academy, the UK’s national body for the humanities and social sciences. BIPS is also a member organisation, with a worldwide membership, open to anyone with an interest in Iran and the Persianate world.

Create: Apr 26, 2021 Edit: Apr 26, 2021 Regional News

Land of ghosts: a journey to the 'Bermuda triangle' of Iran

Imagine traveling through a bizarre-shaded desert full of golden dunes that locals believe to be once home to evil spirits and demons, and for this reason, whoever steps on it will be swallowed up and never returns! That’s why the area is known as the "Bermuda triangle" of Iran! Eastern Iran is dominated by vast deserts known worldwide for adrenaline chasers. Rig-e Jenn assumed its name from whom believed that it was haunted by spirits and the devil. The bizarre desert can be reached after hours first on asphalt roads, and then for some hours through uninhabited terrain. Rig-Jenn is situated in a border area between Semnan and Isfahan provinces. In another world, it is part of Dasht-e Kavir (the central desert of Iran). The bizarre desert can be reached after hours first on asphalt roads, and then for some hours through uninhabited terrain. Narratives say that even caravans used to skip passing through Rig-e Jenn, believing it to be a place where evil spirits and “jinn” dwell. A “jinn” is a spirit in Islamic culture and Rig-e Jenn was once (and in some places still) believed to accommodate evil spirits! Even today, amongst the neighboring towns and villages some still hold this belief. Sources say that Sven Hedin, the famous Swedish desert explorer avoided the area during his 1900s travels to Iranian deserts and in the 1930s, Alfons Gabriel only managed to cross the southern ‘tail’ of the desert on his way from Ashin to Aroosan. According to Visit Iran, an official travel guide to the country, Rig-e Jenn marshes are among the most dangerous parts of this desert coming out of which is not easy so that it can even lead to death. But apart from these dangers, most of the statements about Rig-e Jenn are related to fiction. Locals believe in some fiction and stories that left many questions unanswered. However, the cause of most of these phenomena has today been recognized. For example, a sound is heard in the desert that is known as the Cry of Stone. The cause of this natural phenomenon is the expansion and contraction of stones and breaking them as a result of the temperature difference between day and night. However, you can enjoy, regardless of these fictions, an exciting journey to Rig-e Jenn. Also, you can experience attractive travel across the desert by off-road equipped vehicles or by motorcycle. One can also cross the desert barefoot and enjoy being touched by the hot sands of Kavir. If you want to stay for a night in this region observing the desert sky that is full of stars is highly recommended. If you still dare to visit Rig-e Jen (“Dune of the Jinn”), a name given to the mysterious desert by the locals, to have some adventure, you have to be careful about safety tips. Experienced adventurers say one should not choose this desert as their first hiking and trekking destination and they should not travel alone; it’s in the middle of nowhere and the only way to access it is by passing through a harsh train with almost no phone coverage. If you are planning to pay a visit, bear in mind that sometimes fierce winds howl throughout Rig-e Jenn voicing fears to passersby! People who have been there saying it feels almost like walking across an ocean floor without water. It is where eye-catching structures and shapes are only formed by constant winds blowing across vast areas of sand that can almost look unreal and “too” smooth. Those who set up camps are well rewarded when the sun sets. It’s the right time for a very bright moon and extremely vivid stars to show off in the absolutely clear sky of the desert. Like other deserts of the country, autumns and winters are the best time to travel to Rig-e Jenn. However, it is a must to carefully check the weather forecasts before traveling to this area. Finally, a feasible path through the Rig-e Jenn was found some years ago by trial and error using modern equipment such as 4WDs, maps, aerial photos, laptops, GPS devices, and aids.

Create: Apr 25, 2021 Edit: Apr 25, 2021 Regional News

Major Renovation Completed at Pueblo Bonito Mazatlan Beach Resort

Opened in 1987 as the very first Pueblo Bonito property, the celebrated Pueblo Bonito Mazatlán Beach Resort recently completed an extensive $27 million renovation project intended to boost the landmark hotel’s status as an international travel and hospitality industry leader. Located along the famous Zona Dorada, or Golden Zone of Mazatlan, the original Pueblo Bonito (“Beautiful Village”) hotel set the bar for luxury travel in Mazatlan more than 30 years ago, effectively launching one of the most successful resort brands in Mexico. The transformation pays homage to the hotel’s Old World charm while elevating all elements of the property, including totally upgraded guest suites, restaurants, lobbies, and pools. The remodeling and renovation project has also greatly enhanced the building’s exterior and amenities while retaining the unique appeal of a hotel that been a favorite of guests for decades. “We are very excited to have undertaken this major renovation, which has revitalized, revamped, and reinvented the pioneer resort of the Pueblo Bonito collection,” said Alberto Coppel, CEO, Pueblo Bonito Golf and Spa Resorts. “Our beloved Pueblo Bonito Mazatlan has retained its charm, while attaining a new level of luxury, enhancing the already unique experience our guests have always treasured.” Coppel added, “The early success of this property—the best resort in town from the day it opened—allowed Pueblo Bonito Resorts to expand to Los Cabos. This renovation is our way of giving back to Mazatlan a little bit of what Mazatlan has given to us.” All accommodations, totaling 248 guest suites, were completely remodeled, with new artwork and fresh touches added throughout the property. A new restaurant was added, Pescados, a casually elegant space that serves fresh sashimi, maki, nigiri and sushi. The dining outpost doubles as a snack bar during the day. In addition, a new oceanfront bar was also installed, while Cilantro’s restaurant was totally reimagined. Las Palomas restaurant was also redesigned and expanded. This popular dining spot features new décor finishes and furniture. For business groups and small conventions, new meeting facilities capable of accommodating up to 300 attendees were built. The resort now offers beautiful, outdoor event space next to the swimming pool. From enhanced cleaning protocols to new contactless services, Pueblo Bonito Mazatlan has taken all of the necessary steps to ensure the safety of guests and team members alike, through the company’s own CARE Pledge. CARE translates to Conscientious Service, Advanced Standards, Rigorous Sanitation, Elevated Hygiene. On-site testing services are available at all Pueblo Bonito Resort properties so that guests can easily comply with CDC requirements that travelers get a viral test within three days of flying to the U.S. Testing services are included with all-inclusive packages for stays of three nights or longer.

Create: Apr 24, 2021 Edit: Apr 24, 2021 Regional News

Concord Hospitality Plans June Opening of AC Hotel Columbus Downtown in Ohio

AC Hotel Columbus Downtown is slated to welcome its first guests in June. The property features a prime location that intersects the city’s bustling business district, Arena District and Short North Arts District. As part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, developed by Continental Hospitality Group and managed by Concord Hospitality, the modern, 160-room urban property will be a premier getaway for leisure and business travelers looking to experience the best Columbus has to offer. “The opening of the AC Hotel Columbus Downtown is symbolic of our city’s cultural growth in recent years,” said General Manager Lisa Garner, who joined Concord Hospitality in 2017 to oversee two Marriott hotels that remain under her watch in addition to the soon-to-open property. “The arrival of a lifestyle brand like AC Hotels by Marriott® helps cement Columbus’ reputation as a cultural innovator and tastemaker on the beat of what is trending in dining, art and entertainment. I’m proud to lead this incredible team and excited to find creative ways to utilize the city’s key attributes to enhance our guest experience.” With a pulse on the artistic heartbeat of the city, the hotel encourages guests to experience the art, culture and culinary traits that have earned Columbus its reputation as “The Hippest City in the Midwest.” The property features an inviting lobby with purposeful design and curated artwork that gives room to collaborative, flexible spaces. Its 160 guest rooms and suites provide a seamless, thoughtful experience that harmoniously blends with the area’s vibrant surroundings. Guests can enjoy European-inspired breakfasts at the hotel’s signature AC Kitchen with warm butter croissants, artisan cured meats such as thinly sliced Italian prosciutto, an international selection of cheeses, as well as yogurts and cereals, seasonal fruits and local specialties. The contemporary hotel offers 2,400 square feet of private event space with floor-to-ceiling panoramic skyline views, and the AC Lounge® by Lumin SkyBar, which doubles as a communal space by day and a lively social hub by night. Overlooking Park Street with scenic sunset views, the refined rooftop experience will transport guests to evenings in Barcelona with a variety of Spanish-inspired tapas, local craft beers and hand-crafted cocktails, including a selection of signature gin tonics. The hotel offers easy access to numerous landmarks and attractions, including the Nationwide Arena, new Columbus Crew Stadium, Greater Columbus Convention Center, The Scioto Mile and more than 350 restaurants, bars and retail shops. It is just a 10-minute drive from John Glenn International Airport and within a half day’s driving distance of more than a dozen major U.S. cities. The property is helping its first guests fuel up for fun with a Summer Road Trip Package. Travelers who book between June 6 and August 22, 2021, will receive a $50 gas credit per night of their visit and complimentary nightly parking. “Given our strong roots and relationships in the Columbus area, we had the opportunity to unlock the AC Hotel Columbus Downtown’s irreplaceable location,” said David Kass, CEO of Continental Hospitality Group. “Together with our trusted partner Concord Hospitality, the most prolific operator in Columbus, the AC Hotel Columbus Downtown will be one of the most desirable destinations in the popular Arena and Short North districts.”

Create: Apr 24, 2021 Edit: Apr 24, 2021 International News

Caesars Entertainment to Invest $400 Million Into Its Atlantic City Resorts By 2023

Master plan includes remodeled room towers, new restaurants and amenities, and a focus on revitalizing the Company’s flagship casino-hotel, Caesars Atlantic City, on the world-famous Atlantic City Boardwalk First phase of $170 million in guestroom and suite upgrades at Harrah’s Resort Atlantic City and Caesars Atlantic City will debut Summer 2021 ATLANTIC CITY, N.J., April 22, 2021 — Caesars Entertainment, Inc. (“Caesars” or the “Company”) shared exciting details today on its $400 million master plan investment in Atlantic City where it owns and operates three of the region’s preeminent casino destinations – Caesars, Harrah’s Resort and Tropicana Atlantic City. The plans include remodeled room towers; freshly appointed interior design elements; enhancements to the casinos’ gaming floors; new dining concepts with acclaimed restaurant partners; and many more exciting additions within the next three years. These developments will bolster the City’s position as a Las Vegas-style destination market with a focus on revitalizing the world-famous Atlantic City Boardwalk. The first phase of the project, a $170 million renovation of guestroom and suites at Caesars and Harrah’s, will debut in Summer 2021. “Building on our rich, 40-year legacy in the market, we are excited to introduce the new Caesars Entertainment to Atlantic City through our $400 million investment and development plan,” said Anthony Carano, President and Chief Operating Officer of Caesars Entertainment. “These exciting plans over the next three years will revitalize Caesars’ brand of hospitality, and will continue to position Harrah’s, Tropicana, and Caesars Atlantic City as leading resorts in the market. We remain bullish on Atlantic City, and this commitment will further position us for long-term growth and success.” “My administration has teamed up with corporate, community and government partners in an effort to reestablish Atlantic City as a premier tourist destination in New Jersey,” said Governor Phil Murphy. “This $400 million investment in the city supports our focus on growing the economy, continuing to support Atlantic City, and creating jobs in our state, and I applaud Caesars Entertainment for leading the recovery effort.” “Caesars Entertainment is the country’s largest gaming company, and we are thrilled that Atlantic City is home to three of their casinos,” said Atlantic City Mayor Marty Small, Sr. “This year marks a new era for the City, and we appreciate Caesars’ dedication to the market as the largest employer in Atlantic County. Their three-year reinvestment plan doubles down on this commitment, which will undoubtedly reinvigorate Atlantic City.” $170 million room remodel inspired by Atlantic City’s beach and bay: This summer, Caesars Entertainment will unveil $170 million in room enhancements designed by Interior Image Group at Caesars and Harrah’s Resort, beginning with approximately 600 guest rooms and suites in Caesars’ Centurion and Ocean Towers, as well as Harrah’s Atrium Tower. The towers will offer accommodations with spectacular views and fresh design elements in rooms ranging from 450 to 700 square feet per room. At Caesars, the designs will feature a modern Roman aesthetic, drawing inspiration from the local Atlantic City scenery, including the beach, ocean and famed Boardwalk. The guest rooms and suites will feature rich hues of blue and cream accent colors, contrasting white and gray tones, and contemporary furniture, including modern bathrooms with oversized showers, mirrors, and signature amenities. At Harrah’s Resort, design inspiration was drawn from the casino’s upscale, yet accessible brand of hospitality with rich elements that are fun, lively and vibrant playing off the resort’s sophisticated Marina District locale.

Create: Apr 24, 2021 Edit: Apr 24, 2021 International News

Why Compliance Doesn’t Equate to Data Security

Hoteliers, let me ask you a question. What does it mean to run a secure hotel? The answer may vary, depending on who you ask. Why? Because security, across any industry, is a multifaceted discipline and an essential consideration for brands that interact with customer data and information. Cybersecurity attacks are commonplace in today’s world, and hotels are increasingly attractive targets due to their association with a variety of sensitive data. In fact, two of the top five biggest data breaches made public in 2020 were at hotel chains. Globally, cybercrime damages are expected to reach US $6 trillion by 2021. As our industry continues to embrace technological innovation across common touchpoints in the name of enhanced convenience and personalization, we realized the subsequent need for enhanced security protocols. With great power comes great responsibility, and the handling of personal data is no exception. The possibility for personalization is seemingly endless, but so are the associated security risks if hotels don’t take the necessary precautions to fortify their operations. Ironically though, hospitality’s ongoing focus on compliance often obscures the macro-level view of hotel security. All too often, we make the mistake of associating compliance with security when, in fact, they are not synonymous. Adherence to regulatory standards is important, but these standards often fail to account for the increasingly nuanced and ever-changing requirements of cybersecurity initiatives across hospitality. With ten years of former military experience under my belt, I’ve entered IT and cybersecurity with a unique perspective. My former career instilled in me the importance of a detail-centric approach, which I now apply to the world of hospitality regulations and procedures. I understand, intimately, that compliance is the first step – but it isn’t the entire picture. This realization holds even more weight in the pandemic era, a time when hotels are increasingly vulnerable to cybersecurity breaches and risks. A Demand for Security Innovation Historically, the hospitality industry has been slow to embrace technological change. Under the guise of tradition, many hospitality leaders have fallen victim to antiquated ideologies over the years — better known as the “we’ve always done it this way” mindset. Despite this, innovation is, ultimately, undeniable across a landscape that is primarily dictated by guest demands and preferences. However, the rate of change across our industry is often slow, and there is perhaps no better example of this stalemate than hotel tech security. While many aspects of our industry have seemingly ‘caught up’ to other sectors in regards to forward-facing innovation, IT and security have, for the most part, been left in the proverbial dark ages. We see hotels offering their guests an ultramodern experience, rife with next-gen upgrades and platforms including self-service kiosks, smart hotel rooms, AI-powered concierge robots, and keyless room entry. These are incredible advancements. When we pull back the curtain to view the policies and procedures at work behind the scenes, we realize a stark contrast. A robot concierge at a given hotel might know your name and seamlessly address your requests once you arrive on the property. However, that same hotel will probably still require you to manually fax or email a credit card authorization form. As an industry, we are making strides forward, but we have – for the most part – left core security considerations behind. To this effect, many of the hotel security breaches that dominated headlines involved hotels that were, in fact, compliant in terms of regulatory standards. These breaches often compromised point of sales systems that, despite complying with current industry standards, exposed guest credit card information in a way that put guests and hotel reputations at risk. Hotel Security for a Post-Pandemic World When considering the scope of hotel cybersecurity, it’s important to recognize that credit card theft is only one of many risks. Our industry relies on the exchange of large amounts of sensitive personal information, and the post-pandemic innovation and automation poised to spearhead hospitality’s recovery will, ultimately, thrive on guest data. As we look to a future of keyless room entry, AI-powered touchpoints, and high-tech self-service, we must consider the enhanced security required by increasingly interconnected hotel systems. Reports indicate that the more devices connecting to a network, the more vulnerable it is to cyberattacks. 513,936,296 hospitality data records were stolen or lost in 2018. In early 2020, 5.2 million guest records were compromised in one hotel chain breach 423 million travelers have been victims of a cyberattack through their business with hotels 70% of guests believe hotels don’t invest enough in cybersecurity protection Moreover, we must acknowledge the current state of the hospitality workforce. As our industry prepares for recovery after a period of severe downturn, we will welcome many newcomers to our industry in addition to restricted staffing due to limited post-pandemic budgets and cost-saving initiatives. New talent is welcome, but hotels should be increasingly cognizant of IT and cybersecurity training and awareness for all new and returning staff. After all, 95% of all data breaches can be traced to human causes. With this in mind, comprehensive cybersecurity training should be prioritized at every level of any organization. In fact, hotels should take this time to audit and, potentially, reinvent their cybersecurity best practices. Not only should risk assessments be performed every year, but they should also be performed every time a hotel implements a new solution. This may seem tedious initially, but dealing with the costs and reputational repercussions of a large-scale cybersecurity breach is far more taxing. Now, more than ever before, hoteliers must look beyond compliance to consider big picture hotel cybersecurity. Identifying any and all opportunities for risk is the only way to defend against it, and data security should be embedded into the very culture of a hotel. The more you educate your employees, the less likely they are to become the victim of a breach or attack.. In the post-pandemic world, creating a truly secure environment demands a diverse and increasingly detail-oriented approach to managing and protecting sensitive information.

Create: Apr 19, 2021 Edit: Apr 19, 2021 Hotel Management

UNWTO, ONCE FOUNDATION AND ENAT - DELIVERING ACCESSIBLE TOURISM FOR ALL

The World Tourism Organization (UNWTO) will continue to build on its successful partnership with the Spanish ONCE Foundation and the European Network for Accessible Tourism (ENAT). The three parties have agreed to extend their partnership agreement for a further four years to ensure that their work to improve accessibility, in every part of the tourism value chain, continues during and beyond the pandemic. The joint work will continue to focus on the promotion of good practices during the current crisis, the application of standards, the measurement of accessible tourism, as well as labour inclusion and institutional disability inclusive policies. The three partners are currently collecting success stories of destinations and companies which have adopted new sanitary protocols to facilitate access to travel and tourism for all, including both residents and visitors. In line with the key UNWTO Recommendations released early on during the pandemic, the Accessibility Champions initiative is still open for submissions illustrating how the guidelines to restart tourism without imposing new obstacles are being successfully implemented. The most outstanding cases will be promoted by the partners through an e-publication and webinars. The three partners are also committed to raising awareness of the forthcoming ISO Standard on Tourism for All. All three have worked with the International Standardization Organization (ISO) on the new requirements and recommendations. The ISO standard will represent a milestone, being the first global standard aimed at implementing and improving accessibility throughout the tourism value chain. The awareness-raising work will sensitize institutions, governments and service providers o the importance of accessibility for all and inclusion. It will make clear that this is not only a question of human rights and equal opportunities, but also a major competitive advantage for destinations and the private sector. UNWTO, the ONCE Foundation and ENAT jointly state: “Accessibility for all is about service quality, innovation and comfort for all tourists, new sources of revenue and new clients with disabilities, seniors and families with young children, among many other individuals, with specific access requirements. By adopting Universal Design principles in the development of environments and services, the tourism sector can fulfil its moral responsibility and, in many countries, legal obligations to cater to those with specific requirements, making tourism for all a reality.”

Create: Apr 17, 2021 Edit: Apr 17, 2021 International News

Iranian Tour Operators Association pursues tourist visas resumption

Iranian Tour Operators Association is formulating a proposal for the resumption of tourist visas after months of suspension amid strict government measures to prevent the spread of coronavirus. “Iranian visas are being granted to medical tourists… and we have requested the Foreign Ministry to issue the same permits for the applicants of other tourism arenas,” ISNA quoted Ebrahim Pourfaraj who presides the association, as saying on Monday. “In a meeting with Seyyed Kazem Sajjadi, the deputy Foreign Minister for Consular, Parliamentary, and Expatriates Affairs, I was supposed to provide some information and a plan for re-issuing [tourist] visas,” he explained. The veteran expert has asked the government to issue tourist visas for the international applicants who have been fully vaccinated against COVID-19. “The Ministry of Health and the National Headquarters for Coronavirus Control can at least agree that the international tourists who have received the [second dose of] coronavirus vaccine would be allowed to enter Iran.” Last month, he lamented that the continuation of such a trend would result in losing international tourist markets more than before. “Or at least they should make it clear so that we can respond appropriately to foreign companies and tourists to not to miss the international tourist markets more than before.” Pourfaraj believes that the reasonable prices of Iran tours are expected to bring back the boom into the tourism sector of the country in the post coronavirus era. “Attractive tour plans are also being prepared for those who are eager to explore the historical attractions and natural wonders of the ancient country and want to experience a vacation here.” Pourfaraj also expressed hope that international tour operators and companies who have worked with their Iranian counterparts for years, would put Iran back on the world’s travel route again, considering the facilities they can get at cheaper prices than in other countries. Last November, the World Tourism Organization announced that international tourist arrivals to Iran plunged 72% during the first eight months of 2020 when compared to 2019, highlighting the severe impact of COVID-19 as the main factor. Cultural Heritage, Tourism, and Handicrafts Minister Ali-Asghar Mounesan in October warned that Iran’s cultural heritage and tourism will be in a critical situation if the crises caused by the outbreak of the coronavirus continue. Last August, Mounesan said that Iran’s tourism has suffered a loss of 12 trillion rials (some $2.85 billion) since the outbreak of the coronavirus pandemic. Furthermore, the minister also noted that the coronavirus pandemic should not bring traveling to a complete standstill. “Corona is a fact, but can the virus stop tourism? Certainly not. For us, the coronavirus is a new experience in dealing with crises that teaches tourism experts around the world how to deal with such a disaster, and thankfully governments are turning this into an opportunity for better planning.” Smart and responsible traveling should replace "do not travel” recommendations, the minister stressed, adding: “In our country, Corona has caused problems in the tourism industry and the worrying point is the continuation of this trend.” “We are well aware of what the National Headquarters for Coronavirus Control proclaims [the health protocols], hence as a proposal, we have formulated some smart, responsible travel packages by the implementation of which we could have secure travels,” the minister said. He has repeatedly announced that his ministry is in full coordination with the Ministry of Health for strictly implementing health protocols in travel destinations, hospitably centers, and museums, amongst others, underlining that “people’s health is our priority.” The ancient land embraces hundreds of historical sites such as bazaars, museums, mosques, bridges, bathhouses, madrasas, mausoleums, churches, towers, and mansions, of which 24 being inscribed on the UNESCO World Heritage list. Under the 2025 Tourism Vision Plan, the country aims to increase the number of tourist arrivals from 4.8 million in 2014 to 20 million in 2025.

Create: Apr 15, 2021 Edit: Apr 15, 2021 Regional News

The Forester, a Hyatt Place Hotel, Now Welcoming Guests in Lake Forest, Illinois

A contemporary new hotel located at 200 N. Field Dr. in Conway Business Park, The Forester, a Hyatt Place Hotel developed by Janko Group and operated by Janko Hospitality is a one-of-a-kind boutique inspired offering from the Hyatt Place brand. Marking the first hotel to open in the North Shore suburb since 1929, the property’s concept is inspired by the city of Lake Forest’s motto, “Naturae et Scientiae Amor,” which translates to “Love of Science and Nature.” The Forester, a Hyatt Place Hotel is at a similarly unique crossroads, offering all the benefits of a Hyatt Place hotel, while at the same time blazing new trails with unique offerings including Oaken Bistro + Bar, an upscale dining experience along with over 4,500 square feet of flexible event space. Because Hyatt’s efforts are grounded in listening and fueled by care, Hyatt Place hotels combine style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. At The Forester, a Hyatt Place Hotel, science and nature are woven throughout from artwork inspired by natural fractals and meeting rooms named after native plants and flowers, to the front desk itself being constructed of a solid, single white oak tree trunk. The property features 156 spacious guest rooms, including 10 suites, each with 55-inch flat-screen Smart HDTVs, complimentary WiFi, mini-fridges, individually controlled heating and air conditioning, blackout curtains, hair dryers, in-room safes and more. The hotel is pet-friendly, and offers complimentary parking to guests in a lot on premises. “As the picturesque city of Lake Forest continues to grow and thrive economically, we are honored to open the newest hotel in the city in nearly 100 years,” said Marlena Karwowski, General Manager, The Forester, a Hyatt Place Hotel. “With our smartly designed social spaces and guestrooms with separate work and sleep areas, our multitasking guests can easily accomplish what they need to do while on the road. Lake Forest has long been at a unique crossroads of preservation and progress by way of open lands backing up to modern office parks and the cobblestone streets of historic Market Square offering coffee shops and retail stores, and this hotel was conceptualized at a similar juncture.” Ideally equipped to host events both large and small, The Forester, a Hyatt Place Hotel boasts three event rooms and a pre-function space all featuring the latest technology. The Lupine Room offers exterior access to an outdoor patio and 1,676-square-feet of space, accommodating up to 186 guests, while The Aster Room, the hotel’s largest event space, is able to host up to 200 guests in its 2,232-square-foot space. Best suited for groups of up to 45 guests, The Blue Stem Room offers an intimate 378-square-foot space. The hotel also boasts a chef-driven, full-service restaurant, Oaken Bistro + Bar, now open for dinner, brunch and cocktails. The modern new bar and lounge area is filled with earth-toned features and foliage-inspired light fixtures at every turn. Led by Executive Chef Kristen Burman, formerly of Limelight Catering and Anthology San Diego, Oaken Bistro + Bar offers a robust menu rooted in flavors both strong and bold, like the many centuries-old White Oak Heritage Trees in Lake Forest. To complement, the restaurant also features an eclectic variety of wine and spirits including signature cocktails, infused with local flowers and herbs. Oaken Bistro + Bar offers diners an inspired menu that, like tree rings, will grow and change seasonally. The Forester, a Hyatt Place Hotel also offers: Complimentary breakfast for guests featuring a variety of pre-packaged or individually wrapped hot and cold breakfast items as well as a paid, dine-in breakfast option in Oaken.The Market serving freshly prepared meals anytime, day or nightNecessities program for forgotten items that guests can buy, borrow or enjoy for freeFree Wi-Fi throughout hotel and guestroomsFitness Center featuring cardio equipment with LCD touchscreens

Create: Apr 10, 2021 Edit: Apr 10, 2021 International News

Noruz visits to Iranian museums falls by one-fifth due to virus

Visits to Iranian museums fell by one-fifth during the recent Iranian New Year (Noruz) holidays (March 19-April 2) in comparison to the same period two years ago, when the new coronavirus was not yet an issue. “Visits to cultural heritage museums fell by one-fifth during the Noruz holidays of the current year (1400) in comparison to the same period in the year 1398,” Mohammadreza Kargar, the director of museums and historical properties at the tourism ministry, announced on Saturday. “1,246,102 people visited cultural heritage museums [and sites] during this Noruz,” the official said without mentioning the number of visitors during the same period in 1398. Cultural heritage museums were closed during the Noruz holiday last year (1399) due to strict social distancing measures, the official said. Currently, 740 museums are active across Iran, of which 285 have been established since August 2013, when President Hassan Rouhani began his first administration, Kargar said in March. Back in 2018, he publicized that some three million historical objects were being kept at museums affiliated with the Cultural Heritage, Handicrafts, and Tourism Ministry. Iran is home to one of the world’s oldest continuous major civilizations, embracing settlements dating back to 4000 BC. It also hosts some of the world’s oldest cultural monuments including bazaars, museums, mosques, bridges, bathhouses, madrasas, gardens, rich natural, rural landscapes as well as 24 UNESCO World Heritage sites. The name of Iran, formerly known as Persia, mostly conjures up the first Persian Empire, ruled by the Achaemenids (ca. 550 – 330 BC) and sites such as Pasargadae and Persepolis. However, there are tens of prehistorical sites as the Burnt City in Sistan-Baluchestan, Tepe Sialk in Kashan, Susa and Chogha Zanbil in the Khuzestan province, and Ecbatana in Hamedan which predate the Achaemenid period. From a wider point of view, Iranian history can be divided into Pre-Islamic and Islamic eras. The Medes unified Iran as a nation and empire in 625 BC. The Islamic conquest of Persia (633–656) that put an end to the mighty Sassanid Empire (224–651) was a turning point in the history of the nation.

Create: Apr 5, 2021 Edit: Apr 5, 2021 Regional News