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Qualifications for the Job (Section 6)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Knowledgeable. A good server must know the appropriate methods for serving tables and how to apply them in a seamless and efficient manner. You must have an extensive knowledge of the menu so that you can answer guests’ questions intelligently, suggest foods, and help increase sales. To complete the guest’s order and total the guest check, you must know basic math and have simple computer skills. Make note of local history, events, and cuisine trends so you can make conversation with guests.

Create: May 9, 2019 Edit: May 13, 2019 Waiter

Qualifications for the Job (Section 3)

People who have these qualifications make good servers. To qualify for await staff position, you must be: Personable. A server is chosen for his or her pleasant personality, comfort around people, ability to make small talk, and social skills. Take the initiative to be friendly, patient, and courteous to guests, coworkers, and management, and never be rude. A server should have a good sense of humor. However, never be familiar with guests or use terms such as “folks,” “honey,” or “you guys” when addressing guests.

Create: May 9, 2019 Edit: May 13, 2019 Waiter

Aman Resorts Hotels & Residences

Meticulously designed to frame their natural settings, Aman destinations are renowned for space and privacy. Each welcomes guests as if to the home of a close friend, instilling a sense of peace and belonging amid some of the most diverse natural and historical landscapes. It is an approach that has changed little since 1988 when the first retreat was built on Phuket’s west coast. It was named Amanpuri, meaning ‘place of peace’, and Aman was born. CONTACT Aman Amanresorts AmanDestinations Aman.com

Create: May 8, 2019 Edit: Jan 12, 2020 International Hotel Chains

Wyndham Hotels & Resorts

Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 20 iconic brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. CONTACT WyndhamHotels WyndhamHotels WyndhamHotels WyndhamHotels.com

Create: May 8, 2019 Edit: Jan 12, 2020 International Hotel Chains

Breakfast (Section one - China)

Chinese people eat steamed buns at any meal, but they are especially popular at breakfast. There is an almost endless variety of flavors, both salty and sweet. Salty flavored buns are stuffed with ground pork, eggplant, eggs, and vegetables, such as chives. Sweet flavored buns are stuffed with bean paste, creamy custard, sesame seeds, and sugar. They are also very convenient for a take-out. Stores can sell steamed buns separately. Usually, two buns for breakfast are enough. Some stores sell steamed buns in a small basket with about eight small steamed buns in it.

Create: May 7, 2019 Edit: May 16, 2019 Cookies

Vienna House buys 17 city hotels from arcona

In addition to eight arcona Living and four arcona Hotels, the purchase also concerns the five Steigenberger operations of franchisor Deutsche Hospitality as well as two projects in Greifswald and Mannheim. "The arcona city hotels fit perfectly into the portfolio of Vienna House. Here two partners have found each other who are focusing on their brand positioning, who want to grow meaningfully from it and who also get along splendidly," said Rupert Simoner, CEO of Vienna House. All employees of the affected arcona city hotels will be taken over by Vienna House. The hotels will be managed as lease operations under the umbrella brand Vienna House. Vinenna House, the largest Austrian hotel group, currently operates and is developing more than 40 hotels in Europe with a focus on city hotels under the brands Vienna House, Vienna House Easy and Vienna House R.evo. In contrast, arcona managing director Alexander Winter is looking to the holiday hotel sector. Remaining in the arcona portfolio are six hotels in destinations such as Sylt, Kitzbühel and Rügen as well as the Hotel Elephant in Weimar and the Romantik Hotel at Wartburg Castle in Eisenach. An important growth driver in the future will be Barefoot Hotels, as arcona recently signed a long-term agreement with Barefoot founder Til Schweiger for the worldwide implementation of the concept as a licensee. "With the remaining houses and the Barefoot concept, we will now be concentrating fully on the growing holiday hotel market and successfully embarking on the future together with our employees," said arcona founder Alexander Winter. A total of 20 Barefoot hotels are to be opened over the next ten years.

Create: May 7, 2019 Edit: May 14, 2019 International News

Ascott Limited Hotel

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 58,000 operating units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as over 42,000 units which are under development, making a total of more than 100,000 units in over 660 properties. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu. Its portfolio spans more than 170 cities across over 30 countries. Ascott’s properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India; Dubai, Doha and Manama in the Middle East as well as Ghana in Africa. Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984. In 2006, it established the world’s first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide. Ascott’s achievements have been recognised internationally. Recent awards include DestinAsian Readers’ Choice Awards 2019 for ‘Best Serviced Residence Brand’; World Travel Awards 2018 for ‘Leading Serviced Apartment Brand’ in Asia, Europe and the Middle East; TTG China Travel Awards 2018 for ‘Best Serviced Residence Operator in China’; Business Traveller Asia-Pacific Awards 2018 for ‘Best Serviced Residence Brand’; Business Traveller UK Awards 2018 for ‘Best Serviced Apartment Company’ and Business Traveller China Awards 2018 for ‘Best Luxury Serviced Residence Brand’. For a full list of awards, please visit https://www.the-ascott.com/ascottlimited/awards.html. As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices. Ascott’s parent company, CapitaLand is one of Asia’s largest real estate companies. Headquartered and listed in Singapore, it is an owner and manager of a global portfolio worth over S$100 billion as at 31 December 2018, comprising integrated developments, shopping malls, lodging, offices, homes, real estate investment trusts (REITs) and funds. CapitaLand's market capitalisation is approximately S$13 billion as at 31 December 2018. Present across more than 180 cities in over 30 countries, the Group focuses on Singapore and China as core markets, while it continues to expand in markets such as Vietnam, Europe and the U.S. CapitaLand’s competitive advantage is its significant asset base and extensive market network. Coupled with extensive design, development and operational capabilities, the Group develops and manages high-quality real estate products and services. It also has one of the largest investment management businesses in Asia and a stable of five REITs listed in Singapore and Malaysia – CapitaLand Mall Trust, CapitaLand Commercial Trust, Ascott Residence Trust, CapitaLand Retail China Trust and CapitaLand Malaysia Mall Trust.loyalty program was known as Radisson Rewards. CONTACT FourSeasons FourSeasons Ascott.The.Residence The-Ascott.com

Create: May 7, 2019 Edit: Jan 12, 2020 International Hotel Chains

Management Terms

Hands-on learning Often in the hospitality industry individuals learn by experience, practicing, and displaying certain behaviors. For example a new bartender will learn the mix of cocktail ingredients and then practice how to blend these together whilst a room attendant will practice the various steps involved in making a bed. Many companies now identify key skills for all jobs within their organization to support and target learning. Hilton (UK) for example has defined the technical and behavioral skills (TBS) required for all operations roles and designed learning experiences around these. This is known as behavioral learning and is best suited to skill development. Attitudinal development is better achieved through cognitive learning. In this process learning is stimulated by explanation and understanding of concepts and theories which will then allow the learner to adapt their attitude to a given situation.

Create: May 6, 2019 Edit: May 7, 2019 Hotel Management

Our “High-Tech, Low Touch” World

For the customer, you are the company. Attracting and keeping customers is a process that begins and ends with their employees. We must also factor in the impact that these choices have on the wearer as well. Pride in your appearance contributes to your sense of self-worth. Studies on the subject link clothing consciousness to higher self-esteem and job satisfaction. Accentuating your It is in your best interest to put effort into a “positive visual image.” We know we look appropriate and we know how to conduct our-selves in any business situation, we feel comfortable and empowered and can concentrate on the business at hand to achieve our goals.

Create: May 2, 2019 Edit: May 4, 2019 Hotel Management

Our “High-Tech, Low Touch” World

We live in a society that has been called “high tech, low touch.” Most communications are done through electronics and machines. Face to face encounters are usually brief and their effectiveness depends on how well and accurately we get our message across. We simply CANNOT afford to wait for a second positive impression. The hospitality industry is a “people business” and our encounters are brief. In the eyes of the customer, your personal appearance and the service you provide represents the image the client has of the company. How you dress and present yourself can affect your effectiveness, your profitability and , therefore, your career and the company’s success. The staff’s appearances and behavior that will encourage repeat business. The pubic buys “perceived value.” Hotel employees look trustworthy, efficient and impeccable, most guest assume that the property is equally trustworthy, efficient and impeccable, too.

Create: May 2, 2019 Edit: May 4, 2019 Hotel Management

Room basics

Here are some simple tips that can help make your staff (and rooms) shine: As we all know, a great overall experience goes well beyond the condition and cleanliness of the room, but there are some simple elements to which you must always attend: No scuff marks on the walls or baseboards All lightbulbs in working order (this is one of my pet peeves and happens a lot) Television channel card and remote present and/or easily found Alarm clock with the correct time displayed Alarm is off (admit it: you’ve been awakened at 5 a.m. too) Telephone instructions available and easy to find Closets neat and have a sufficient amount of hangers (eight or more) Ceiling is free of cobwebs and stains Underneath the bed(s) is free of dust and debris (guests sometimes place items here).

Create: May 2, 2019 Edit: May 3, 2019 Housekeeping