Our “High-Tech, Low Touch” World
We live in a society that has been called “high tech, low touch.” Most communications are done through electronics and machines.
Face to face encounters are usually brief and their effectiveness depends on how well and accurately we get our message across.
We simply CANNOT afford to wait for a second positive impression.
The hospitality industry is a “people business” and our encounters are brief.
In the eyes of the customer, your personal appearance and the service you provide represents the image the client has of the company.
How you dress and present yourself can affect your effectiveness, your profitability and , therefore, your career and the company’s success.
The staff’s appearances and behavior that will encourage repeat business. The pubic buys “perceived value.”
Hotel employees look trustworthy, efficient and impeccable, most guest assume that the property is equally trustworthy, efficient and impeccable, too.
Create: May 2, 2019 Edit: May 4, 2019 Hotel Management
Persian
