Guest Interaction Cycle - Entering the Guest Room

Create: May 1, 2019 Edit: May 2, 2019

What are the Golden Rules we must follow when entering a guest room to Service the room

1. Turn down service

Approach the main door of the Room and observe the sign on the door

If there is a “Do not disturb” sign on the door – Slip a “service” card under the door and make note to return later to check whether the card has been removed

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