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Hilton Launches Female Development Program in Sri Lanka

Hilton announced its partnership with the Sri Lanka Institute of Tourism and Hotel Management (SLITHM) to launch Hilton Liya Diriya – a specially curated female development program in Sri Lanka. Translating to ‘female courage,’ Hilton Liya Diriya aims to provide training opportunities for local female students keen to build a career in hospitality. Selected participants will undergo two training phases to pick up practical knowledge, skills and experiences, involving a one-month period dedicated to theoretical training with SLITHM and a six-month industrial traineeship at one of Hilton’s properties in Sri Lanka. The establishment of the program is in line with Hilton’s Travel with Purpose 2030 goal of doubling its social impact investment, and underscores its continued commitment to ensuring inclusive growth, sustainable solutions and economic opportunities for all, even during these unprecedented times. Furthermore, by empowering its female participants and enabling them to pursue a career in hospitality, Hilton Liya Diriya also aims to create a positive impact on the community by increasing the historically lower1 labor force participation rate for women in Sri Lanka. On top of the training, participants will receive support from Hilton throughout the duration of the program, in the form of accommodation, allowance and mentoring. Upon graduation, they will also be awarded certifications, as well as employment opportunities at a Hilton property in Sri Lanka or abroad. Sri Lanka has shown immense potential for us over the years, evidenced by the resilience of the country, its promising tourism sector and ongoing improvements to infrastructure which have laid a strong foundation for us to kickstart our robust expansion plans,” said Paul Hutton, vice president, operations, Hilton in South East Asia. “Despite the challenges caused by the health pandemic, we continue to recognize its long-term prospects and have doubled down on our commitment to putting Sri Lanka on the global roadmap with the recent opening of DoubleTree by Hilton Weerawila Rajawarna Resort in November – our third Hilton property in the country.” Commenting on the opportunity to further extend the Hilton Effect in Sri Lanka, Hutton added: “In line with our growing presence in the country, we also want to continue honoring our founder, Conrad Hilton, and his ambition to be the most hospitable company in the world, by doing our part for the communities we operate in. Through the introduction of Hilton Liya Diriya, we hope to leverage our scale and capacity to advance women’s economic empowerment in the country by identifying and developing the best local talents, and I look forward to seeing them excel in their careers with us.” Kimarli Fernando, chairperson of Sri Lanka Tourism, said: “We aspire to achieve a higher level of female participation in Sri Lanka’s hospitality industry, especially in the skilled and value creation areas, which would provide more opportunities for them to further their careers in the longer term. Currently, women make up less than 10 percent of the hospitality workforce locally, compared to 54 percent globally. This is a strategic change Sri Lanka Tourism is striving for and we are delighted to partner with Hilton on the Hilton Liya Diriya program, which is a major step forward to champion the strategic change in our workforce.”

Create: May 1, 2021 Edit: May 1, 2021 International News

White Lodging Opening Canopy by Hilton San Antonio Riverwalk

Hilton and White Lodging announce the opening of Canopy by Hilton San Antonio Riverwalk this week located in the vibrant city of San Antonio on the iconic Riverwalk. The 195-room hotel officially opens Thursday, April 22 and is the first Canopy by Hilton in San Antonio. Together with its new restaurant and bar, this welcome addition to the neighborhood mixes colorful old-world vibes with the city’s rejuvenated art, entertainment and culinary scene. “We are thrilled to provide our guests with an authentic experience that brings San Antonio to life through locally-inspired design and South Texas cuisine while also providing a place to relax and recharge,” Daniel Haughan, general manager of Canopy by Hilton San Antonio Riverwalk. “With incredible views of the Riverwalk and cultural attractions just steps away, guests are immersed in San Antonio’s vibrant Fiesta Culture.” Designed as a natural extension of the surrounding city, Canopy San Antonio Riverwalk boasts spacious guestrooms, suites and public spaces that strike a balance between modern design and rich cultural décor. This includes integrating the old Civil War-era Alamo Fish Market building and repurposing historical elements such as the cistern and limestone walls. Guest rooms are thoughtfully designed, showcasing artwork and textiles that reflect the city of San Antonio. The intricate black-and-white shower tile pattern in the bathroom represents the classic San Antonio quatrefoil logo, which honors the four specific city pillars: People, Pride, Passion and Promise. “I can’t think of a better city in which to grow Canopy’s footprint in Texas. San Antonio increasingly becomes a must-visit destination for its rich history, architecture, award-winning restaurants and eclectic culture,” said Phil Cordell, global category head, lifestyle & global brand head, Canopy by Hilton. “We look forward to offering guests a truly positive stay at Canopy by Hilton San Antonio Riverwalk as we continue to expand Hilton’s lifestyle portfolio and open new properties in sought-after locations around the world.” Locally-Inspired Cuisine UNESCO has designated San Antonio a “Creative City of Gastronomy,” recognizing the city’s rich culinary heritage and local food movements. Canopy San Antonio Riverwalk embraces the local food scene with its two on-site restaurants that combine modern cuisine and local ingredients. Domingo Restaurant: From brunch plates to appetizers and dinner entrees, Domingo’s menu offers the flavors of South Texas, celebrating the culture of San Antonio with modern culinary flair. The on-site restaurant features a diverse menu that starts with lighter fare, including Mexican Shrimp Cocktail and Halibut Ceviche, and finishes with entrees like Ribeye a La Plancha and Green Chile & Chicken Enchiladas. The Sonoran Crispy Hot Dog and Mexican Hamburguesa – both made with wagyu beef – are sure to become an everyday favorite. Otro Bar: Sitting on the third floor, the elevated space includes an open-air terrace with great views of the Riverwalk alongside small bites and tacos. Otro’s full bar features creative cocktails, including the River Walker (La Venenosa Raicilla Tabernes, D’Aristi Xtabentún liqueur, lychee puree, Mahina Coco, lime juice) and a collection of non-alcoholic alternatives. We’ve Got You Covered At Canopy by Hilton, Enthusiasts (hotel Team Members) connect guests to the best of downtown San Antonio and are always happy to arrange a city tour or suggest a hidden gem to explore. At Canopy San Antonio Riverwalk, Enthusiasts define the local vibe, sharing their knowledge and experiences with guests and complimentary Canopy Bikes to explore the city. Canopy San Antonio Riverwalk is the ultimate destination for dog lovers and travelers looking to bring their canine along for the journey – in fact, Canopy offers each canine a Bark Box which includes a dog’s guide to the neighborhood and a welcome gift. Energizing Comfor Guest rooms feature beds that are covered by the brand’s signature, locally inspired canopies which create an ideal sleeping environment, complemented by Serta mattresses with ZoneActive™ 5-Zone Foam Topper and Serta Cool Balance® Technology for optimal support and temperature control. Each room is thoughtfully designed and offers a welcoming and relaxing experience that leaves guests feeling recharged with an open closet system, built-in refrigerator drawer and a Nespresso coffeemaker. From early morning to late at night, the hotel’s lobby space is a vibrant and energetic space for work, rest and play. In addition, the spacious 24-hour fitness center features an assortment of cardio, strength, core and balance equipment. Meeting Space Canopy San Antonio Riverwalk also offers 2,300 square feet of meeting and event space with floor-to-ceiling glass windows showcasing spectacular views of the San Antonio Riverwalk, an open terrace and ample natural lighting. The collaborative meeting space also includes linen-less event tables for a sustainable approach to meetings. Designed to create event experiences that are clean, flexible, safe and socially responsible, Canopy San Antonio Riverwalk features Hilton EventReady with CleanStay, a global, industry-leading cleanliness and customer service program specific to meetings and events that provides curated solutions for every step of the event planning process. Canopy San Antonio Riverwalk is also part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 18 world-class brands comprising more than 6,400 properties in 119 countries and territories. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, and free Standard Wi-Fi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app where Hilton Honors members can check-in, choose their room and access their room using Digital Key. The latest opening is Canopy by Hilton’s fourth property in the Lone Star State, and joins Canopy by Hilton Dallas Frisco, Canopy by Hilton Dallas Uptown and Canopy by Hilton Austin Downtown.

Create: Apr 24, 2021 Edit: Apr 24, 2021 International News

Major Renovation Completed at Pueblo Bonito Mazatlan Beach Resort

Opened in 1987 as the very first Pueblo Bonito property, the celebrated Pueblo Bonito Mazatlán Beach Resort recently completed an extensive $27 million renovation project intended to boost the landmark hotel’s status as an international travel and hospitality industry leader. Located along the famous Zona Dorada, or Golden Zone of Mazatlan, the original Pueblo Bonito (“Beautiful Village”) hotel set the bar for luxury travel in Mazatlan more than 30 years ago, effectively launching one of the most successful resort brands in Mexico. The transformation pays homage to the hotel’s Old World charm while elevating all elements of the property, including totally upgraded guest suites, restaurants, lobbies, and pools. The remodeling and renovation project has also greatly enhanced the building’s exterior and amenities while retaining the unique appeal of a hotel that been a favorite of guests for decades. “We are very excited to have undertaken this major renovation, which has revitalized, revamped, and reinvented the pioneer resort of the Pueblo Bonito collection,” said Alberto Coppel, CEO, Pueblo Bonito Golf and Spa Resorts. “Our beloved Pueblo Bonito Mazatlan has retained its charm, while attaining a new level of luxury, enhancing the already unique experience our guests have always treasured.” Coppel added, “The early success of this property—the best resort in town from the day it opened—allowed Pueblo Bonito Resorts to expand to Los Cabos. This renovation is our way of giving back to Mazatlan a little bit of what Mazatlan has given to us.” All accommodations, totaling 248 guest suites, were completely remodeled, with new artwork and fresh touches added throughout the property. A new restaurant was added, Pescados, a casually elegant space that serves fresh sashimi, maki, nigiri and sushi. The dining outpost doubles as a snack bar during the day. In addition, a new oceanfront bar was also installed, while Cilantro’s restaurant was totally reimagined. Las Palomas restaurant was also redesigned and expanded. This popular dining spot features new décor finishes and furniture. For business groups and small conventions, new meeting facilities capable of accommodating up to 300 attendees were built. The resort now offers beautiful, outdoor event space next to the swimming pool. From enhanced cleaning protocols to new contactless services, Pueblo Bonito Mazatlan has taken all of the necessary steps to ensure the safety of guests and team members alike, through the company’s own CARE Pledge. CARE translates to Conscientious Service, Advanced Standards, Rigorous Sanitation, Elevated Hygiene. On-site testing services are available at all Pueblo Bonito Resort properties so that guests can easily comply with CDC requirements that travelers get a viral test within three days of flying to the U.S. Testing services are included with all-inclusive packages for stays of three nights or longer.

Create: Apr 24, 2021 Edit: Apr 24, 2021 Regional News

Caravanserais, Asbads in South Khorasan eye World Heritage status

The process of preparing four caravanserais and Asbads (ancient vertical-axis windmills) in South Khorasan province is being carried out and the UNESCO assessors are projected to visit the sites by mid-May to register them in the World Heritage list. UNESCO assessors will travel to Iran for a final evaluation, and we hope to see the province's fifth property inscribed on the UNESCO World Heritage list this year, Hassan Ramezani, director-general of Cultural Heritage, Handicrafts and Tourism Department of South Khorasan said on Wednesday, ILNA reported. Located in eastern Iran, South Khorasan province is home to many historical and natural attractions such as Birjand Castle, Dragon Cave, Furg Citadel, and Polond Desert. It is also known for its famous rugs as well as its saffron and barberry which are produced in almost all parts of the province. Asbad used to be a smart technique to grind grains. It also bears testimony to the human being’s adaption with nature by transforming environmental obstacles into opportunities. Iran plans to register a wide collection of its Asbads in different provinces on the UNESCO World Heritage list. The architectural spaces of these caravanserais include entrance porches, cells, docks, stables, water reservoirs, and the royal sitting hall, and in some caravanserais, impressive and very beautiful brick decorations have been used, and this architectural style and characteristics have made these works valuable." We are trying to prioritize the excavations of Kaleh Koob site in the form of joint studies with foreign groups through the Cultural Heritage Research Institute so that we can use modern Iranian methods in exploring this site." He explained the province's progress plans in the field of cultural heritage and said: "We have some research work in the field of very rich and valuable areas of South Khorasan which we continue them to reach a clear result. One of them is the ancient site of "Kaleh Koob" around the city of Sarayan, where we have done three seasons of archeological excavations so far, and there are artifacts and remains that date back to the late Neolithic to the Bronze Age.” He continued: "We are trying to prioritize the excavations of Kaleh Koob site in the form of joint studies with foreign groups through the Cultural Heritage Research Institute so that we can use up-to-date Iranian methods in excavating this site." He also pointed out that so far three seasons of archeological excavations and speculation operations have been carried out in the area of "Takhcherabad", noting: "During the study of architectural works and evidence obtained, in the opinion of many of my colleagues and experts and archaeologists, the antiquity of this hill, which is located around Birjand, can be traced back to the Median period in terms of architecture and history. Therefore, we definitely need to continue the exploration operations in this area so that we can achieve more accurate and scientifically sound results." Ramezani pointed out: "In the field of restoration, fortunately, the Ministry of Cultural Heritage, Handicrafts and Tourism, and especially the Deputy Minister of Cultural Heritage, Dr. Talebian, had a good view and also a good knowledge and domination of the historical capacities of South Khorasan, which has made us now one of the leading provinces in the field of buildings that are being restored with the participation of owners and the private sector, and we are even restoring a large number of historical buildings with the participation of owners and the private sector." The official underlined: "Following this process, a number of historical monuments in the province will be restored this year from our partnership funds. In addition, in the field of urban and rural historical textures, due to the number of nationally registered valuable textures, this year we will also see the continuation of restoration works in the walls of the passages, flooring, and restoration of single buildings in the area of historical textures." Ramezani also announced: "By mid-May, the process of launching the Museum of Clothing and Textiles of South Khorasan, which has been completed by the private sector at the historical house "Pardeli" in Birjand, and will be put into operation during the cultural heritage week."

Create: Apr 24, 2021 Edit: Apr 24, 2021 Regional News

Why Compliance Doesn’t Equate to Data Security

Hoteliers, let me ask you a question. What does it mean to run a secure hotel? The answer may vary, depending on who you ask. Why? Because security, across any industry, is a multifaceted discipline and an essential consideration for brands that interact with customer data and information. Cybersecurity attacks are commonplace in today’s world, and hotels are increasingly attractive targets due to their association with a variety of sensitive data. In fact, two of the top five biggest data breaches made public in 2020 were at hotel chains. Globally, cybercrime damages are expected to reach US $6 trillion by 2021. As our industry continues to embrace technological innovation across common touchpoints in the name of enhanced convenience and personalization, we realized the subsequent need for enhanced security protocols. With great power comes great responsibility, and the handling of personal data is no exception. The possibility for personalization is seemingly endless, but so are the associated security risks if hotels don’t take the necessary precautions to fortify their operations. Ironically though, hospitality’s ongoing focus on compliance often obscures the macro-level view of hotel security. All too often, we make the mistake of associating compliance with security when, in fact, they are not synonymous. Adherence to regulatory standards is important, but these standards often fail to account for the increasingly nuanced and ever-changing requirements of cybersecurity initiatives across hospitality. With ten years of former military experience under my belt, I’ve entered IT and cybersecurity with a unique perspective. My former career instilled in me the importance of a detail-centric approach, which I now apply to the world of hospitality regulations and procedures. I understand, intimately, that compliance is the first step – but it isn’t the entire picture. This realization holds even more weight in the pandemic era, a time when hotels are increasingly vulnerable to cybersecurity breaches and risks. A Demand for Security Innovation Historically, the hospitality industry has been slow to embrace technological change. Under the guise of tradition, many hospitality leaders have fallen victim to antiquated ideologies over the years — better known as the “we’ve always done it this way” mindset. Despite this, innovation is, ultimately, undeniable across a landscape that is primarily dictated by guest demands and preferences. However, the rate of change across our industry is often slow, and there is perhaps no better example of this stalemate than hotel tech security. While many aspects of our industry have seemingly ‘caught up’ to other sectors in regards to forward-facing innovation, IT and security have, for the most part, been left in the proverbial dark ages. We see hotels offering their guests an ultramodern experience, rife with next-gen upgrades and platforms including self-service kiosks, smart hotel rooms, AI-powered concierge robots, and keyless room entry. These are incredible advancements. When we pull back the curtain to view the policies and procedures at work behind the scenes, we realize a stark contrast. A robot concierge at a given hotel might know your name and seamlessly address your requests once you arrive on the property. However, that same hotel will probably still require you to manually fax or email a credit card authorization form. As an industry, we are making strides forward, but we have – for the most part – left core security considerations behind. To this effect, many of the hotel security breaches that dominated headlines involved hotels that were, in fact, compliant in terms of regulatory standards. These breaches often compromised point of sales systems that, despite complying with current industry standards, exposed guest credit card information in a way that put guests and hotel reputations at risk. Hotel Security for a Post-Pandemic World When considering the scope of hotel cybersecurity, it’s important to recognize that credit card theft is only one of many risks. Our industry relies on the exchange of large amounts of sensitive personal information, and the post-pandemic innovation and automation poised to spearhead hospitality’s recovery will, ultimately, thrive on guest data. As we look to a future of keyless room entry, AI-powered touchpoints, and high-tech self-service, we must consider the enhanced security required by increasingly interconnected hotel systems. Reports indicate that the more devices connecting to a network, the more vulnerable it is to cyberattacks. 513,936,296 hospitality data records were stolen or lost in 2018. In early 2020, 5.2 million guest records were compromised in one hotel chain breach 423 million travelers have been victims of a cyberattack through their business with hotels 70% of guests believe hotels don’t invest enough in cybersecurity protection Moreover, we must acknowledge the current state of the hospitality workforce. As our industry prepares for recovery after a period of severe downturn, we will welcome many newcomers to our industry in addition to restricted staffing due to limited post-pandemic budgets and cost-saving initiatives. New talent is welcome, but hotels should be increasingly cognizant of IT and cybersecurity training and awareness for all new and returning staff. After all, 95% of all data breaches can be traced to human causes. With this in mind, comprehensive cybersecurity training should be prioritized at every level of any organization. In fact, hotels should take this time to audit and, potentially, reinvent their cybersecurity best practices. Not only should risk assessments be performed every year, but they should also be performed every time a hotel implements a new solution. This may seem tedious initially, but dealing with the costs and reputational repercussions of a large-scale cybersecurity breach is far more taxing. Now, more than ever before, hoteliers must look beyond compliance to consider big picture hotel cybersecurity. Identifying any and all opportunities for risk is the only way to defend against it, and data security should be embedded into the very culture of a hotel. The more you educate your employees, the less likely they are to become the victim of a breach or attack.. In the post-pandemic world, creating a truly secure environment demands a diverse and increasingly detail-oriented approach to managing and protecting sensitive information.

Create: Apr 19, 2021 Edit: Apr 19, 2021 Hotel Management

Hyatt Celebrates 1,000th Global Hotel Opening With Debut of Alila Napa Valley

Hyatt Hotels Corporation (NYSE: H) today announced the official opening of Hyatt’s 1,000th hotel worldwide, Alila Napa Valley in St. Helena, Calif. Founder Jay Pritzker purchased the first Hyatt hotel in 1957 with a new vision for hospitality, built around people. Since then, Hyatt’s purpose to care for people so they can be their best has driven groundbreaking hotel designs, the award-winning World of Hyatt guest loyalty program and strategic brand acquisitions. Today, this milestone reinforces Hyatt’s continued commitment to intentional growth in places that matter most to guests, members, customers, and owners. Marking the expansion of Hyatt’s luxury lifestyle Alila brand portfolio with the brand’s second property in the Americas, Alila Napa Valley offers guests crafted luxury, innovative design, and bespoke experiences in one of the world’s most famous wine regions. The 68-room adults-only restorative retreat is surrounded by the pristine Home Vineyards of the Beringer Estate and features an outdoor pool overlooking adjacent vineyards and distant mountains, a seasonally driven restaurant and bar with a local, sustainable menu and Spa Alila and Fitness Center with transformative, customized treatments. “Hyatt’s thoughtful journey to 1,000 hotels has been grounded in listening, growing, and innovating along the way to meet guest, member, customer and owner needs,” said Jim Chu, Hyatt’s executive vice president of global franchising and development. “Today, we remain focused on expanding our global footprint and building our business based on where we can best extend care and make a positive impact on our guests and the communities in which we operate. With a strong pipeline of new openings and developments, Hyatt continues to offer differentiated experiences that will cater to the growing demand for leisure destinations our guests are seeking as they get back to travel.” Planned 2021 Hyatt Property Opening Highlights In 2021, Hyatt plans to welcome several properties to its portfolio in key global markets. Highlights across brands include: Alila The Alila brand features luxury hotels in unique locations, distinguished by innovative eco-design and a strong commitment to sustainable tourism. Alila means “surprise” in Sanskrit, which suitably describes the refreshing character of Alila hotels and the impression guests feel when they stay as a guest. alilahotels.com Alila Marea Beach Resort Encinitas (130 guestrooms) in Encinitas, Calif.Alila Dalit Bay (152 guestrooms) in Sabah, MalaysiaAlila Hinu Bay (112 guestrooms) in Salalah, Oman Andaz Global in scale while local in perspective, the Andaz brand of luxury lifestyle hotels weave the sights, sounds, and tastes of each property’s surroundings for a distinctively local experience. Every Andaz hotel is a unique expression of the culture that surrounds it and enables guests to go beyond the familiar and satiate their curiosity. andaz.com Andaz Bali (149 guestrooms) in Bali, Indonesia Destination by Hyatt Destination by Hyatt is a diverse collection of independent hotels, resorts and spacious residences that are individual at heart yet connected by a commitment to embody the true spirit of each location. Ranging from upper-upscale to luxury, each property is purposefully crafted to be a place of discovery through immersive experiences, authentic design, and genuine service. destinationhotels.com Banyan Cay Resort & Golf (190 guestrooms) in West Palm Beach, Fla.The Seabird Resort (226 guestrooms) in Oceanside, Calif.The Shay(148 guestrooms) in Culver City, Calif.Sweetgrass Inn at Wild Dunes Resort (153 guestrooms) in Isle of Palms, S.C. Grand Hyatt Grand Hyatt hotels celebrate the iconic in small details and magnificent moments. Drawing inspiration from each destination, Grand Hyatt hotels provide superior service and signature experiences within a backdrop of dramatic architecture, world-class restaurants, luxury spas, and spectacular meeting and event spaces. grandhyatt.com Grand Hyatt Kuwait (303 guestrooms) in Kuwait City, Kuwait Hyatt Centric Hyatt Centric is a brand of lifestyle hotels located in prime destinations around the world that inspire discovery for savvy, millennial-minded travelers with an adventurous spirit. Each Hyatt Centric hotel is in the heart of the action with passionately engaged team members always on-hand to serve up insider knowledge and provide local expertise. hyattcentric.com Hyatt Centric Beale Street Memphis (227 guestrooms) in Memphis, Tenn.Additional Hyatt Centric hotels expected to open in destinations globally in 2021: Cambridge, England.; Charlotte, N.C.; Denver, Colo.; Dubai, U.A.E.; Melbourne, Australia; Nashville, Tenn.; Sacramento, Calif.; Antiguo Cuscatlan, El Salvador Hyatt House / Hyatt Place Hyatt House hotels are designed to welcome guests as extended stay residents. Apartment-style suites with fully equipped kitchens and separate living areas remind guests of the conveniences of home. Hyatt Place hotels offer a modern, comfortable, and seamless experience, combining style and innovation to create a casual hotel environment for today’s multi-tasking traveler. From the lobby to the guest rooms to in-hotel dining, every touchpoint is designed with the high value business traveler in mind. hyatthouse.com / hyattplace.com Hyatt House Scottsdale-North and Hyatt Place Scottsdale-North (229 combined guestrooms) in Scottsdale, Ariz.Hyatt House LAX/Century Blvd and Hyatt Place LAX/Century Blvd (401 combined guestrooms) in Los AngelesHyatt Place Kyoto (239 guestrooms) in Kyoto, JapanHyatt Place Montreal Downtown (353 guestrooms) in MontrealHyatt Place New York Chelsea (510 guestrooms) in New YorkHyatt Place St. Augustine/Vilano Beach (124 guestrooms) in St. Augustine, Fla. Hyatt Regency Hyatt Regency hotels are intuitively designed to make travel free from stress and filled with success. Conveniently located in urban and resort locations in more than 30 countries, Hyatt Regency hotels offer seamless experiences for any occasion, from energizing vacations to personalized, high-touch meetings. hyattregency.com Hyatt Regency JFK at Resorts World New York (400 guestrooms) in New YorkHyatt Regency Koh Samui (139 guestrooms) in Koh Samui, ThailandHyatt Regency Zurich Airport The Circle (255 guestrooms) in Zurich, Switzerland JdV by Hyatt A community for the spirited, light-hearted, and young-at-heart, the JdV by Hyatt brand offers a collection of vibrant, independent hotels that are true reflections of the urban neighborhoods they call home. Each hotel provides an experience that is inclusive in spirit and space, welcoming all vibes, tribes and unique souls—effortlessly bringing people together with joy-driven service. jdvhotels.com El Capitan Hotel (114 guestrooms) in Merced, Calif.Mission Pacific Hotel (161 guestrooms) in Oceanside, Calif.The Anndore House (113 guestrooms) in Toronto, OntarioThe Walper Hotel (92 guestrooms) in Toronto, OntarioAdditional JdV by Hyatt hotels expected to open in 2021 include Story Hotel Riddargatan (82 guestrooms) and Story Hotel Signalfabriken (83 guestrooms) in Stockholm, as well as Story Hotel Studio Malmö (96 guestrooms) in Malmö, Sweden Park Hyatt Park Hyatt hotels provide discerning, global travelers with a refined home-away-from-home. Guests of Park Hyatt hotels receive quietly confident and personalized service in an enriching environment. Located in several of the world’s premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with understated luxury. parkhyatt.com Park Hyatt Toronto (219 guestrooms) reopening in Toronto, Ontario Thompson Hotels Founded in 2001, Thompson Hotels is a collection of award-winning luxury hotels with timelessly original properties in urban and resort destinations. Each hotel delivers a new take on modern luxury and tailored stays for guests with connections to world-class culinary offerings, arts and entertainment, and groundbreaking design. thompsonhotels.com Thompson Hotels expected to open in U.S. destinations in 2021: Austin, Texas; Buckhead, Ga.; Denver; Hollywood, Calif.; and Savannah, Ga. The Unbound Collection by Hyatt More than a compilation of independent, one-of-a-kind hotels, The Unbound Collection by Hyatt brand offers a thoughtful curation of stories worth collecting. Whether it’s a modern marvel, a historic gem or a revitalizing retreat, each property provides thought-provoking environments and experiences that inspire for guests seeking elevated yet unscripted service when they travel. unboundcollectionbyhyatt.com Hotel du Palais Biarritz (139 guestrooms) reopening in Biarritz, FranceCommune by The Great Wall (175 guestrooms) in Beijing, China

Create: Mar 16, 2021 Edit: Mar 16, 2021 International News

Steps Iran must take to become leading player in medical tourism

As you are well aware, medical tourism is booming worldwide as about 20 to 24 million people are traveling for medical treatments annually. Factors such as increased care needs over longer lifespans, rising healthcare costs, and constant pressures on some insurance industries are reasons behind why some opt to travel abroad. Regarding price competitiveness, Iran currently ranks first in the world but the country has not been very successful in attracting potential travelers as other competitors like Singapore and Turkey. People from the Persian Gulf littoral states, Iraq and Syria as well as Iranian expatriates residing in Canada and Germany constituted the majority of medical travelers to the Islamic Republic, who received plastic, cosmetics, open-heart, and orthopedic surgeries amongst other treatments over the past couple of years. A recent study co-authored by Iranian researchers Khalil Momeni, Ali Jannati, Rahim Khodayari-Zarnaq, Shabnam Ghasemyani, and Mohamadreza Havasian, suggests the main difference between Iran other countries they selected for the study lies in the organizational structure of the main stakeholders of the tourism industry; in other countries, this industry is organized and supervised by specific coordination bodies. Data were gathered from databases, including PubMed, Web of Knowledge, Scopus, Magiran, SID, and websites of the World Tourism Association, the Ministry of Tourism, and the Ministry of Health of the selected countries from 2000 to 2020. The study was published in the Melbourne-based Healthscope, which operates private hospitals, medical centers, and international pathology services. Six countries were selected purposefully, including Singapore, Turkey, Costa Rica, Jordan, United Arab Emirates, and Iran. They were compared in terms of the status of tourism and travel competitiveness, governance and policy-making status, the status of the medical tourism industry, and medical tourism infrastructure. In terms of tourism and travel competitiveness, Singapore, with a global rank of 17, was better than other countries. Based on the status of the medical tourism industry, Costa Rica ranked 7th in the world, and Singapore, the UAE (Dubai), Turkey, UAE (Abu Dhabi), Jordan, and Iran ranked 15, 22, 27, 31 35, and 41, respectively. In Iran, all indicators of medical tourism infrastructure were lower than those of other countries except for competitive prices. Comparative tables involved components, such as general profile, tourism and travel competitiveness, governance and policy, the status of the medical tourism industry, and medical tourism infrastructure in selected countries. The framework analysis based on the identified components was used to analyze the data. Furthermore, the study has confirmed that despite the legal framework for medical tourism development in Iran, this industry is currently facing several challenges. “These challenges are lack of specific medical tourism structure at the international, national, and regional levels, the lack of a medical tourism system, definition and formulation of laws, policies, and plans, the lack of infrastructure, and the lack of supervision system.” All of the indicators in tourism and travel competitiveness are low in Iran except pricing, which is ranked as the first cheapest country in the world. The growing medical tourism industry requires the optimal provision of all tourism infrastructures and not only the promotion of different indicators, the study suggests. Based on the report of the Medical Tourism Organization, the UAE, Turkey, and Jordan are the three most important destinations for medical tourism in West Asia. Even though Iran has good conditions in terms of competitive price, presence of skilled physicians, and low waiting time among the studied countries, but other medical tourism infrastructures are not enough invested. For example, until 2017, Iran has not been able to obtain a JCI license even for one hospital, and the average per capita physician/nurse index is much lower than the global one. To promote medical tourism, it is necessary to recognize the strategic medical tourism status of each province in the country, supply a specialized workforce, provide high-quality services, improve infrastructure, and promote a positive attitude of authorities to support the medical tourism industry. The study has also found that factors that can play a positive role in the development of medical tourism in Iran are advanced services for infertility treatment, cosmetic and dental surgery, organ transplantation and cell therapy, cultural similarity and familiarity with neighboring countries, and competitive prices. Measures, such as improving human resource communication skills and developing private hospitals following international standards, can also be effective in developing medical tourism. The main difference between the selected countries and Iran lies down in the organizational structure of the main stakeholders of the tourism industry. The study showed that one of the challenges for growing medical tourism in Iran is the presence of different organs of political and decision-making, as well as the cultural and political conditions. In all other countries, this industry is organized and supervised by specific coordination bodies. The revise of coordinating policies and strategies between various ministries, other government bodies, the private sector could help facilitate cross-sectoral coordination in this area. One of the important factors in the development of the medical tourism industry is the focus on attracting tourists from neighboring countries. Generally, certain populations are attracted more to certain locations. This might be due to a similar ethnic and cultural background. “To increase Iran’s ability to compete with countries in the region, such as Turkey, in attracting medical tourists, long-term plans should be developed to strengthen the infrastructure and cultural reforms, increase private sector participation and plan for the efficient use of mass media and local press for raising awareness. This requires a national effort and redefining the role of health tourism in the economy, as well as a strong trustee to follow up these measures,” the study suggests. According to the authors, the strengths points of the present study are the comprehensiveness of the selected countries and obtaining systematic information according to the appropriate strategy search. One of the limitations of the study is that in many items, the existing indicators are not updated, and some of the documents were in languages other than English and Persian. The Islamic Republic has set goals to exceed its yearly medical travelers to around two million in [calendar year] 1404 (March 2025-March 2026). Amongst Iran’s trump cards are the presence of credible surgeons and physicians, cutting-edge medical technologies, high-tech medicine and diverse specializations, super affordable procedures, and finally its hospitable people.

Create: Mar 13, 2021 Edit: Mar 13, 2021 Regional News

Tourism minister cuts ribbon on accommodation centers in Kashan

Cultural Heritage, Tourism, and Handicrafts Minister Ali-Asghar Mounesan inaugurated a hotel and two traditional guesthouses during his visit to the central city of Kashan on Tuesday. A budget of five trillion rials ($119 million at the official exchange rate of 42,000 rials per dollar) has been allocated for the establishment of the hotel, which is estimated to generate 120 job opportunities, CHTN reported. The total budget for traditional guesthouses also amounts to 170 billion rials ($4 million), the report added. The guesthouses are expected to create 40 new jobs as well. There is an additional 160 beds to the hospitality sector in the city with the inauguration of the accommodation centers. Kashan is a historical city near Isfahan in the central part of Iran. Its history dates back to over ten thousand years ago, and it is home to some of the most beautiful buildings featuring Islamic architecture. Many travelers opt to pass Kashan on their journeys between Tehran, Isfahan, Shiraz and Yazd, because this delightful oasis city on the edge of the Dasht-e Kavir, is one of Iran’s most alluring destinations. Kashan not only boasts a cluster of architectural wonders, an atmospheric covered bazaar, and a UNESCO-recognized garden, but it also offers some of central Iran’s best traditional hotels. The annual Golab-giri (rosewater distillation) ceremony of Kashan attracts huge crowds to the city every year. Some of the most ancient traces of civilization have been discovered near Kashan, at the Sialk archeological site.

Create: Mar 7, 2021 Edit: Mar 7, 2021 Regional News

Hotel Florence Completes Renovations and Joins Tapestry Collection by Hilton

Hotel Florence, a unique boutique hotel located in the heart of historic downtown Florence, South Carolina, is pleased to announce the completion of their interior renovations and conversion to Tapestry Collection by Hilton. Owned and operated by Raines since 2013, the property began the renovation process in October 2020. Guests of the hotel can now experience extensive room renovations, including major bathroom upgrades, new furniture, fixtures, and equipment, new carpet and paint, updated artwork, and more. The property’s existing restaurant, Victors, also received an upgrade, including new seating, a bar renovation, and a new color scheme. Hotel Florence remains steeped in Florence culture and continues to showcase the historic downtown area’s rich roots. “After seven wonderful years in the Florence community, we are excited to complete this next step in our development of Hotel Florence and our investment in the downtown community,” said Grey Raines, Managing Partner of Raines. “Our new partnership with Hilton will reinvigorate Florence’s hospitality offerings and enable us to continue operating as the city’s premier hotel. We are excited to welcome our community and our guests to experience the updates at Hotel Florence.” Hotel Florence headlines the company’s recent launch of Woven by Raines – a specialized division that weaves a distinct development and service approach into each of its boutique properties. Featuring customized strategies, tailored branding and marketing tactics, and top-tier food and beverage programming, Woven offers a full-service approach to operating boutique hotels. Leading this new division in the Raines family is Executive Vice President Gavin Philipp, a hospitality professional with extensive knowledge in the boutique hotel sector. The Foundry Hotel Asheville, a Curio Collection by Hilton Hotel, is also a Woven by Raines property. Located along I-95 and within a short drive of several bustling cities such as Charleston, Greenville, Charlotte, Columbia, and Savannah, Florence serves as the perfect weekend getaway for nearby residents or those traveling for business. Suited for all business needs, the hotel and Victors have over 2,900 square feet of meeting and event space that can host up to 250 people; audio and visual packages available; complimentary WiFi throughout the property; catering capabilities. The hotel also boasts an in-house spa for down time relaxation – The Spa at Hotel Florence. The full-service spa is open to guests and outside visitors and features state-of-the-art individual treatment rooms, a couple’s massage room, and a serene relaxation area, as well as a selection of treatments for both men and women. Guests of the hotel can receive spa treatments from the comfort of their own room upon request. Hotel Florence is led by Dylan Purvis, General Manager, and Taylor Johnson, Director of Sales – two South Carolina natives and leaders in the hospitality industry.

Create: Mar 6, 2021 Edit: Mar 6, 2021 International News

SALA Hospitality Group Unveils sala bang pa-in on an Island in the Chao Phraya River

SALA Hospitality Group, Thailand’s homegrown design-led hospitality company, has unveiled the latest addition to its curated collection of beachfront resorts and boutique hotels: sala bang pa-in, a chic and stylish new riverside retreat that allows guests to escape the city, unwind in nature and learn about Thai history. With a fleet of boats awaiting to transport guests on immersive excursions, including complimentary transfers to and from the Summer Palace, every traveller can uncover the rich heritage of a charming yet relatively undiscovered part of the Kingdom. Scheduled to open its doors on 1st May 2021, sala bang pa-in will become the group’s ninth property in Thailand and the fifth member of sala boutique, a portfolio of intimate hotels situated in picturesque locations, many of which are filled with historical significance. Nestled on an island in the Chao Phraya River between Ayutthaya and Bangkok, Thailand’s ancient and modern capitals, Bang Pa-in is an exceptional addition to this anthology. This also marks the latest collaboration between SALA Hospitality Group and Twitee Vajrabhaya Teparkum from the Department of Architecture Co., the acclaimed Bangkok-based design studio, following the successful openings of Six Senses Samui and SALA Phuket Mai Khao Beach Resort. In the era of the Ayutthaya Kingdom, it is said that King Ekathosarot (reign from 1605 to 1620) was shipwrecked on an island in the Chao Phraya, Thailand’s “River of Kings”, as he sailed to the royal palace. There he met a woman living on the island and fell in love. Their alleged son, King Prasat Thong (reign from 1629 or 1630 to 1656) decided to build a palace in Bang Pa-in, as a tribute to the home of his mother[1]. Today, this “Summer Palace” remains an enchanting attraction that echoes the elegance of a bygone era, and guests at sala bang pa-in will be able to discover its secrets with complimentary daily boat services. Celebrating this destination’s vivid backstory and natural beauty, sala bang pa-in is a contemporary boutique retreat that puts guests on the doorstep of the Summer Palace. The hotel houses just 24 deluxe rooms and pool villas, all of which reflect a modern minimalist design concept and cutting-edge technology, such as high-end sound systems with smartphone connectivity, LED TVs and Espresso machines in every villa. Each spa-inspired bathroom comprises a separate bathtub and rain shower, and all 10 villas open out onto expansive riverside terraces with daybeds and private pools. The top room category, the spectacular three-bedroom river view presidential pool villa, offers 484 square metres of indoor and alfresco living space, making it ideal for families and groups of friends. Endless days can be spent exploring this intriguing area aboard the hotel’s own handcrafted 40ft wooden motorboat built by a renowned local boat builder in Ayutthaya, which offers river cruises to the Summer Palace (included in the room rate), along with daily sightseeing tours and sunset cocktail cruises. Alternatively, a luxurious 26ft speedboat is available for half- and full-day private charters and intimate group events. Bang Pa-in is an enticing option for visitors who want to embrace the great outdoors, with plenty of scenic cycling routes to and from the hotel, including a 50km loop that encompasses Ayutthaya and the Summer Palace, and secure bike parking at the hotel. Guests can also jog along a path that winds around the property and along the riverbank, relax with in-room spa and massage services, or plunge into the inviting outdoor swimming pool, which stretches 30 metres along the waterfront. Delectable dining experiences can be enjoyed at sala bang pa-in eatery and bar, its riverside restaurant. The menu of Thai and international cuisine highlights ingredients grown in the hotel’s onsite garden, accompanied by global wines, craft beers and creative cocktails. Indoor and outdoor seating is available with panoramic vistas. Within a short driving distance of Bangkok, sala bang pa-in is also an outstanding destination for out-of-town events, weddings and company away days. The 2nd floor multi-purpose meeting room, with its balcony and floor-to-ceiling glass doors, can host inspiring gatherings of up to 20 delegates, the 240sqm river-facing lawn is ideal for weddings, and the entire property can be reserved for unforgettable social or corporate occasions. sala bang pa-in will be led by Mr. Volkert Geertsen, a highly respected international hotelier and Cluster General Manager for sala boutique. The Chao Phraya is a legendary river that weaves timeless tales of Thailand’s past as it winds through the landscape. Now for the first time, curious explorers can discover the fables and folklore of Bang Pa-in, the home of the Summer Palace, while staying in a boutique hotel that delivers world-class experiences for couples, families and groups alike. Just a short distance from Bangkok, yet surrounded by unspoiled scenery, this is a captivating destination for urbanites who want to escape the city and unwind in peace and tranquility. We look forward to welcoming guests to sala bang pa-in, demonstrating our trademark sense of style and showcasing the grace and grandeur of Old Siam,” Mr. Geertsen commented. sala bang pa-in joins sala rattanakosin Bangkok, sala lanna Chiang Mai, sala ayutthaya and sala khaoyai in the sala boutique portfolio. Like all its sister hotels, it infuses the genuine warmth of Thai hospitality with a focus on authentic art, design and culinary creativity. And of course, guests can rest assured that their health and hygiene is SALA Hospitality Group’s top priority. Every property adheres to the SALA Safe programme, which ensures the safety of customers whilst preserving the core guest experience. The full list of measures can be found on the SALA Hospitality Group website. sala bang pa-in is located just 60km north of downtown Bangkok, 28km from the UNESCO World Heritage-listed Ayutthaya Historical Park, 41km from Don Mueang International Airport and 74km from Suvarnabhumi International Airport, making it ideal for domestic and international visitors alike.

Create: Mar 6, 2021 Edit: Mar 6, 2021 International News

Tourism minister cuts ribbon on accommodation centers in Kashan

Create: Mar 2, 2021 Edit: Mar 6, 2021 Regional News

Tourism, transport ministers ink MOU to boost maritime tourism

Cultural Heritage, Tourism, and Handicrafts Minister Ali-Asghar Mounesan on Sunday signed a memorandum of understanding (MOU) with Transport and Urban Development Minister Mohammad Eslami to deepen cooperation and expand bilateral ties. The MOU aims at developing maritime tourism and make the best use of its potential in the southern and northern coasts of the country, according to a press release issued by the tourism ministry. Promoting the culture of using the sea as a tool to increase social vitality, development of coastal activities in the form of environmentally-friendly plans and programs, and creating the necessary grounds for cooperation and exchange of knowledge and information were also among the topics of the agreement. The traditional skills of building and sailing Iranian Lenj boats in the Persian Gulf was another issue discussed by the two ministers to find a way to safeguard the endangered UNESCO-registered tradition for future generations. Speaking on the sidelines of the signing ceremony, Mounesan said that the tourism ministry tries its best to leave single product tourism behind and diversify tourism products. A focus on the country’s natural capacities along with the historical and cultural capacities could attract more domestic and foreign tourists as well as create more job opportunities in some deprived areas, he explained. He also expressed hope that constructing seaside hotels on the northern and southern coasts and bringing the international cruise ships would also boost maritime tourism in the country. For his part, Eslami said that having a well-organized program for the development of beaches and the use of marine recreation is a priority for the transport ministry. Over the past couple of years, the Islamic Republic has made various efforts to exploit maritime tourism potential by developing hospitality infrastructures, diversifying sea routes, and drawing private sector investors along its vast southern coasts. Prosperous maritime tourism could help the county to meet its ambitious target of attracting 20 million annual tourists by 2025. It also keeps an eye on tourism developments in the Caspian Sea in the north.

Create: Mar 2, 2021 Edit: Mar 2, 2021 Regional News