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Accor Plans Q4 2021 Opening of Raffles the Palm Dubai

Accor, a world-leading augmented hospitality group with more than 600 hotels and resorts across India, Middle East, Africa and Turkey, is opening its first Raffles Resort in the Middle East, on the iconic Palm Jumeirah. Set to open in the last quarter of 2021, Raffles the Palm Dubai will be the first ultra-luxury addition to Accor’s existing diverse portfolio in Dubai. The group is partnering with Emerald Palace group (EPG), which has been successfully developing and constructing residential projects in Ukraine, UAE and Russia since 1996. At present, EGP has 8 new developments under construction, with a further 10 at project stage. “We are pleased to partner with Accor to establish the first Raffles resort in the Middle East. Our international expertise in developing and constructing hotel and residential projects combined with Accor’s knowledge, presence and prestigious brand portfolio set the grounds to open the best hotel in town!” mentioned Dr. Nver Mkhitaryan, Owner of EGP Group. Raffles the Palm Dubai will be situated within 100,000sqm landscape on the West Crescent of Palm Jumeirah, the world’s largest man-made island and archipelago. Its privileged location boasts panoramic sea views and vistas of the Dubai’s iconic skyline while offering a tranquil and private escape, just a short drive away from the city’s vibrant attractions. Once open, the resort will offer 389 luxurious rooms – starting from 65 sqm- , suites and villas, each of them featuring a balcony and terrace showcasing unparalleled sea views. Not only will this new property offer unrivalled hospitality, it will also go beyond expectations by providing the legendary Raffles butler service and offering eight new unique lifestyle food and beverage experiences. Guests looking to relax during their stay will be able to indulge in Cing Mondes Spa, an award winning 3,000sqm Parisian brand with an iconic design, never before seen in Dubai, featuring 23 treatments rooms and two private spa suites, as well as the city’s largest indoor swimming pool. Rising above the cobalt blue waters of the Arabian Gulf, the property is flanked by a 500 meter private white sand beach offering the perfect scene for an ultra-luxurious beach experience! Guests and residents will be introduced to a brand new concept beach club offering which will showcase Mediterranean cuisine, entertainment offerings and much more coming to the shores of the Raffles the Palm Dubai. When staying at the Raffles the Palm Dubai, one can expect discreet service, refined dining and artfully curated experiences, setting a new precedent in a city synonymous with pioneering hospitality. “This is a very exciting opportunity for us” says Mark Willis, CEO of Accor India, Middle East, Africa and Turkey. “There are very few beach resort plots left in Dubai and none on the Palm Jumeirah. The size of the property and its location perfectly lend itself to provide a prestigious address for the Raffles brand” With properties all around the world, each Raffles reflects the mood of its location while featuring a personality that is both intimate and luxurious and Raffles the Palm Dubai will be no exception. Guests will find themselves immersed in a luxurious urban sanctuary with sumptuous facilities, including a collection of eight dining offerings fit for royalty. Raffles frequent and novice guests will be introduced to some key elements of the Raffles brand, including the Raffles Patisserie, Writers Lounge and Library. Set to become the new “must-see” destination in Dubai, the property will undoubtedly meet the expectation of travelers from around the world. Guests looking for a private stay will be introduced to the private villas on the beach, while those travelling with family will enjoy world class amenities, including an outdoor swimming pool, a cinema, a dedicated children’s swimming pool and kids’ and teens’ club. Adventurous travelers can partake in a wealth of water sports and recreational activities such as paddle boarding, or take introductory courses in diving. “We are confident that the new Raffles will compete with world-class luxury hotels across the globe. While being located in Dubai, one of the most sought after cities in the world, Raffles will open its door to provide an unprecedented and exclusive level of luxury. From the private villas on the beach and array of dining offerings, to the expansive outdoor areas ideals for weddings and events, Raffles the Palm Dubai is all set to become a destination in itself!” adds Mark Willis, CEO of Accor India, Middle East, Africa & Turkey. Accor currently operates 410 properties (89,116 rooms) in India, Middle East, Africa and Turkey with 222 more (50,690 rooms) in the development pipeline.

Create: Jun 28, 2021 Edit: Jun 28, 2021 International News

Resorts World Las Vegas Officially Debuts as First Ground-Up Resort Built on Las Vegas Strip in Over a Decade

Resorts World Las Vegas, the first resort built on the Las Vegas Strip in more than a decade, officially swung open its doors to the public at 11 p.m. on Thursday, June 24. The monumental launch of the highly anticipated resort included a star-studded, first-look party for invited guests earlier in the evening that featured a ceremonial ribbon cutting officiated by Genting CEO & Chairman K.T. Lim. And Resorts World Las Vegas’s President Scott Sibella. Lim and Sibella were joined by Hilton President & CEO Chris Nassetta, Nevada Governor Steve Sisolak, Clark County Commission Chair Marilyn Kirkpatrick, Clark County Commissioner Tick Segerblom and Nevada Congresswoman Dina Titus. “This is a very proud moment for Genting and our Resorts World Las Vegas family as we are honored to officially open our doors,” said Scott Sibella, President of Resorts World Las Vegas. “This spectacular resort was designed to usher in a new era of hospitality in Las Vegas with unsurpassed dining and entertainment, an array of luxury hotel accommodations, and new-age technology. We are excited to finally be able to present this resort to the world and officially welcome guests to experience our exceptional amenities firsthand. We are grateful for all of the support we received during our opening and truly hope our community and visitors enjoy all of the hard work that went into creating this incredible property.” “We are thrilled to unveil Resorts World Las Vegas – an incredible property that marks the return of our signature Hilton hospitality on the Strip,” said Chris Nassetta, President and CEO of Hilton. “Together, Hilton, Genting and Resorts World Las Vegas are committed to delivering unforgettable experiences for our guests, and this new resort raises the bar for Las Vegas. As we offer outstanding hotels, dining, entertainment and design, we are thrilled to welcome guests to the entertainment capital of the world for years to come.” The integrated luxury resort redefines the hospitality standard in Las Vegas with the following amenities: Exceptional Accommodations – Through a historic partnership with Hilton, Resorts World Las Vegas offers 3,500 luxury guest rooms and suites from three premium Hilton brands – the largest multi-brand deal in Hilton’s history – including the largest Conrad Hotels & Resorts property in the world, one of the first LXR Hotels & Resorts locations in the U.S., and a marquee Hilton Hotels & Resorts hotel. Each brand features its own entrance, lobby, and distinct selection of guest accommodations. Resorts World Las Vegas is also a part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 18 distinct brands. Las Vegas Hilton at Resorts World features 1,774 full-service guest rooms and suites ranging from 400 to 3,300 square feet with smart, elevated amenities in a comfortable and refined setting. Conrad Las Vegas at Resorts World offers 1,496 contemporary and luxury guest rooms and suites ranging from 550 to 2,800 square feet, boasting luxe amenities and a curated art program. Crockfords Las Vegas, LXR Hotels & Resorts showcases an intimate collection of 236 impeccably designed guest rooms, suites, and villas ranging from 550 to 7,000 square feet that feature lavish accommodations, upscale amenities, and highly personalized service. Technology – Resorts World Las Vegas offers various new-age technology advancements across the property, including mobile check-in and digital key via the Hilton Honors app, allowing for a contactless arrival experience, an AI-powered digital concierge named Red, and more. The resort also boasts over 200,000 square feet of captivating LED displays, including a 100,000 square-foot West Tower LED screen (one of the largest LED building displays in the U.S.). The first resort to partner with Grubhub, Resorts World Las Vegas guests can exclusively enjoy Grubhub’s advanced ordering technology through On The Fly at Resorts World powered by Grubhub. This innovative solution allows guests to conveniently order and charge the cost to their room or credit card via the Grubhub app from the resort’s 40 food and beverage concepts and select retail shops for pickup or delivery. Guests can send orders to their rooms as well to the resort’s 5.5-acre pool complex. Casino – Resorts World Las Vegas features an unrivaled gaming experience with the most innovative casino technology. With 117,000 square feet of gaming space including 1,400 slots, 117 table games, a dedicated Poker room and 30 poker tables, high-limit areas, and a sportsbook, the next-generation casino will redefine the traditional gaming experience by introducing the most technologically advanced casino and gaming operation within one integrated resort with Cashless Wagering, RFID bet tracking, and Ticket-in-Ticket out (TITO) at the table. Through the Resorts World Las Vegas Mobile app, guests can pay for gaming, entertainment, or hotel offerings from the palm of their hand, and check their Genting Rewards account balances, receive offers, and rewards and stay connected to the array of amenities. Resorts World Las Vegas will also be the first Las Vegas casino where consumers can utilize a digital login and cashless wagering experience at both slots and table games. Dining – Guests can choose from over 40 food and beverage options at Resorts World Las Vegas, ranging from fine-dining and quick-service venues to original and exclusive concepts like Kusa Nori, Genting Palace, Sun’s Out Buns Out, Famous Foods Street Eats, Wally’s Wine & Spirits, and Craig’s Vegan. Entertainment – The resort’s 5,000-capacity concert and entertainment venue is outfitted to host a myriad of affairs – from star-studded concerts to convention, corporate and sporting events. Featuring the largest and tallest performance stage with the furthest seat only 150 feet from the stage, the brand-new, multi-level venue will provide an intimate, high-energy experience with unparalleled comfort, unobstructed sightlines, and an unmatched immersive audio experience. The joint development between Resorts World Las Vegas and AEG Presents will be exclusively programmed and operated by Concerts West and is set to introduce the next wave of superstar entertainment partners with exclusive engagements by Celine Dion, Carrie Underwood, Katy Perry, and Luke Bryan beginning this November. Retail – With approximately 70,000 square feet of dedicated retail space named The District, Resorts World Las Vegas presents two levels of unique boutique shops and experiential offerings from luxury and lifestyle brands, including Fred Segal, Judith Leiber, Hervé Léger, and Pepper. Nightlife – In partnership with Zouk Group, Singapore’s leading lifestyle and entertainment company, the resort features a multiplicity of experiences in one entertainment complex, including Zouk Nightclub and Ayu Dayclub featuring can’t-miss performances by resident DJs Tiësto and Zedd, in addition to a diverse lineup of talent featuring an unprecedented number of female artists including Becky G, Madison Beer, Charly Jordan, and Madds. Meetings – In addition to 250,000 square feet of flexible meeting and banquet space complete with 50 multi-functional meeting rooms, Resorts World Las Vegas will debut the first connector station to the Las Vegas Convention Center (LVCC) and Vegas Loop via an innovative underground transportation system later this summer, providing convention-goers a rapid transportation solution between the resort and the LVCC via all-electric vehicles in minutes. Pool and Spa – The resort offers additional amenities, including an expansive 5.5-acre pool complex featuring five unique pool experiences, including the only infinity-edge pool on the Strip, Additionally, the resort will debutea spectacular 27,000-square-foot, world-class spa experience, which will open later this summer.

Create: Jun 28, 2021 Edit: Jun 28, 2021 International News

Hyatt Regency Taghazout Opens in Morocco

Hyatt Hotels Corporation announced today the opening of Hyatt Regency Taghazout, representing the third Hyatt-branded hotel in Morocco. The 190-room hotel is located directly at the foot of the Atlas Mountains, on the edge of the Atlantic Ocean, and offers breathtaking ocean views from every room. Hyatt Regency Taghazout, a beachside property, caters to business and leisure guests alike with stress-free travel experiences. For business travelers who are seeking productive and seamless experiences, Hyatt Regency Taghazout offers several sophisticated venues fit for events and meetings of all sizes. For guests who are looking for energizing experiences, Hyatt Regency Taghazout offers everything from world-class surf spots to small fishing villages to the 27-hole Taghazout Golf Club. Or guests can take a 25-minute drive to reach Agadir City, where they’ll never be without something to do. Travelers will also find themselves close to many of the area’s main tourist attractions such as Paradise Valley, an oasis of mountains and stunning natural rock pools, and many surf schools catering to all levels. “We are excited to welcome guests to the peaceful village of Taghazout. Bordered by the ocean and bathed in year-round sun, we are proud to introduce the Hyatt Regency brand into a new market that matters to World of Hyatt members and guests,” said Pascal Leprou, general manager Hyatt Regency Taghazout. “The property has been thoughtfully designed to create spaces where guests can connect and recharge while enjoying dynamic interactions in our generous public spaces and meeting facilities.” Guestrooms Hyatt Regency Taghazout features 190 exquisitely decorated guestrooms, including 12 Regency Suites, six Executive Terrace Suites – four of which include private swimming pools – and 10 Terrace Suites. Many rooms offer terraces and breathtaking ocean views. Each guestroom offers high-speed complimentary Wi-Fi and streaming ability, providing guests with the option to recharge and relax with some entertainment after a productive day. Dining The new hotel also features a range of culinary experiences to tempt the tastebuds of every guest. Exciting international cuisine with a Moroccan influence can be enjoyed at Citron Brûlé – offering both à la carte or live station meal options – meanwhile Sud, Km 17 offers fresh French and Italian Riviera cuisines and is the perfect place for dining and socializing, with a menu filled with shared plates and exotic cocktails. La Vie en Blue is a pool bar to enjoy fresh sandwiches and salads with superb views overlooking the sea. And finally, Lobby Bar is the ideal place for a lighter snack and a great location to connect and catch up with others. Meetings and Events Hyatt Regency Taghazout offers a selection of sophisticated venues fit for official, social, and personal events – ranging from weddings to business meetings. The hotel boasts three interconnecting meeting rooms, which all include state-of-the-art audiovisual facilities and fill the room with natural daylight through the windows – the perfect backdrop for face-to-face or virtual meetings. Additionally, guests have a selection of function rooms to choose from including a 2,475 square-foot (230-square-meter) ballroom that can be divided into two spaces, a large pre-function area, and an outdoor space spanning 10,763 square feet (1,000 square meters). Fitness and Relaxation Area Ilel Spa offers guests a carefully curated selection of beauty and wellness treatments, including individual and couples’ treatment rooms, a serene relaxation area, sauna, and whirlpool, and a hammam for an authentic Moroccan wellness experience. The hotel also boasts a well-equipped fitness center overlooking the two swimming pools and offers a selection of Yoga and Pilates classes, as well as a variety of nautical sports. Hyatt Regency Taghazout expands the Hyatt portfolio in Morocco demonstrating the country’s growing commercial importance. It becomes the second Hyatt Regency branded hotel in the country alongside Hyatt Regency Casablanca and the second Hyatt branded hotel in Taghazout next to Hyatt Place Taghazout Bay. Further strengthening the Hyatt brand footprint in Morocco, Park Hyatt Marrakech is under development.

Create: Jun 21, 2021 Edit: Jun 21, 2021 International News

Alamut Castle: a visit to once impenetrable fortress of ‘Assassins’

Perched on top of a steep hill, Alamut Castle was once sheltering the followers of Hasan-e Sabbah (1070–1124), the spiritual leader of a heretical Ismaili sect that spawned the word ‘Assassins’. Alamut Castle is situated on the northeastern side of Gazor Khan Village in the environs of Alamut, Qazvin province. While approaching the village, visitors should pass for nearly half along a narrow road surrounded by cherry and pomegranate orchards, until a mass of gray-brown rock looms from distance with fortifications perched atop a summit. The access path to the fortress starts about 700m beyond the village square and requires a steep 25-minute climb via a stairway. Meaning “eagle’s nest”, Alamut is a geographic region in the western edge of the Alborz Mountain range, between the dry and barren plain of Qazvin in the south and the densely forested slopes of the Mazandaran province in the north. Sabbah’s rule over Alamut is shrouded in mystery and enigma; partly because most Ismaili records of the era were destroyed by the Mongols while the writings of their detractors survived. In the early 1930s, British-Italian explorer and travel writer Freya Stark described her exploration of the place in her book “The Valleys of the Assassins”. In her celebrated 1934 travelogue, she recounts her hike up to Nevisar with mules that "seemed to be standing on their hind legs." These days Alamut is something of a great day out. Visitors can leave Tehran first thing in the morning for Qazvin, weave across the Alamut's first ramparts a few hours later, and, heading up-valley, reach Gazorkhan in time for a late lunch. Most visitors -- virtually all Iranian -- regard the gorgeous mountain-rimmed valley as an idyllic weekend retreat. Villages and hamlets dot its floor and sides; cornfields and rice paddies occupy parcels of land between ravines, and irregular terraced plateaus ruffle the valley's picturesque undulating terrain. Qazvin was once the capital of the mighty Persian Empire, under Safavids, from 1548 to 98. It is a major tourist destination with a wonderfully restored caravanserai-turned-arts precinct, some quirky museums, and a handful of decent eating options. For most travelers, Qazvin is also primarily the staging point for excursions to the famed castle of “Assassins”

Create: Jun 20, 2021 Edit: Jun 20, 2021 Regional News

Iranian president urges efforts to boost medical tourism

Iranian President Hassan Rouhani has urged sustainable efforts towards developing medical tourism across the country. “Health tourism is of great importance to us, and hospitals located in the border provinces of the country can serve a pivotal role in developing medical tourism by providing medical services to foreign guests and tourists,” Rouhani said on Thursday. He made the remarks on the sidelines of the inauguration ceremony of some health projects, urging the need for reinforcing medical and health services in some provinces, including Khorasan (Razavi), Isfahan, Fars, and East Azarbaijan, is an absolute duty. “For the time being, many Iranians living in foreign countries prefer to choose homeland for their treatment or certain surgeries,” he said, adding such a trend indicates great efforts made by “dear doctors and nurses and all the dear ones who work in the health sector”. Medical tourism is booming worldwide as about 20 to 24 million people are traveling for medical treatments annually. Factors such as increased care needs over longer lifespans, rising healthcare costs, and constant pressures on some insurance industries are reasons behind why some opt to travel abroad. Regarding price competitiveness, Iran currently ranks first in the world but the country has not been very successful in attracting potential travelers as other competitors like Singapore and Turkey. People from the Persian Gulf littoral states, Iraq and Syria as well as Iranian expatriates residing in Canada and Germany constituted the majority of medical travelers to the Islamic Republic, who received plastic, cosmetics, open-heart, and orthopedic surgeries amongst other treatments over the past couple of years. The Islamic Republic has set goals to exceed its yearly medical travelers to around two million in [calendar year] 1404 (March 2025-March 2026). Amongst Iran’s trump cards are the presence of credible surgeons and physicians, cutting-edge medical technologies, high-tech medicine and diverse specializations, super affordable procedures, and finally its hospitable people.

Create: Jun 19, 2021 Edit: Jun 19, 2021 Regional News

How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptick in travel demand. 2021 Will See the Hospitality Industry Roaring Back… But Hiring Still Lags BehindThe COVID-19 pandemic was devastating for hospitality, setting the industry back over 10 years in terms of occupancy and job losses. According to the ALHA, the pandemic cost the U.S. hospitality industry over 50% occupancy, and over 3.1 million jobs. The good news, however, is that the industry is on the verge of a major recovery. Rising vaccination rates, coupled with rapidly falling case numbers have led to an increase in confidence with the traveling public. According to Destination Analysts,confidence in travel safety is increasing, with over 61.8% of American respondents confident that the pandemic situation will continue to improve, and over 72% of the respondents making travel plans in the previous week. This rising optimism is being seen in job reports indicating that the hospitality sector gained over 331,000 jobs in April 2021 一 the sixth largest gain in the past 50 years. Unfortunately, these gains may not be enough. U.S. hotels are still 600,000 workers short of pre-pandemic levels, but workers don’t seem to be filling the vacancies. This can be attributed to a number of factors, including widespread health concerns, difficulty obtaining childcare, and the recent rise in federal unemployment benefits. The question for hotels is how can they leverage technology to support a lean staff, get new staff up to speed quickly, and help their current employees better engage with and serve their guests, without the burden of physical or technological constraints. PMS Technology Should be Intuitive, Mobile, and Unburden StaffHoteliers joined the hospitality industry because they delight in serving their guests 一 not because they wanted to fight with outdated technology. If hotels want to retain high-performing employees, they should invest in technology that actively empowers them to deliver an exceptional guest experience. What does it mean to have a staff-focused PMS? On the most basic level, PMS platforms should be intuitive and easy to use, and never burden employees when serving their guests. When technology is delivered through an intuitive user interface, hoteliers can spend less time buried in their screens, and more time actively engaging with their guests. Additionally, mobile & guest-centric PMS technology should promote maximum ease of access. Hoteliers should be able to manage their property from any location and device, giving them the freedom to move about the hotel and meet guests wherever they are. This allows staff to have more natural and personalized interactions with their guests, while also freeing any staff member, no matter their specific job title, to help any guest in any section of the hotel. Easy-to-Train On Systems Enable Hotels to Expand their Talent PoolPMS platforms should be easy to train on and easy to master. When technology is easier to understand, hotels can hire staff based on how they actually interact with guests 一 not how well they “get” outdated technology. When a new staff member is hired, it should be easier to train and onboard them to the new technology, thereby increasing adoption throughout your team. HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]When investing in new PMS technology, hoteliers should also explore what resources the vendor offers in terms of staff training and support. The right PMS technology vendor will view its relationship with its clients as a long-term strategic partnership, and will make sure its clients’ staff have the resources they need to get the most out of their product. Look for a dedicated implementation team, with the option for either in-person or remote implementation, as well as a dedicated client success manager (CSM), who can act as the customer’s voice within the organization. The right PMS vendor will provide robust self-training resources, including a comprehensive product knowledge base, on-demand e-learning courses, and best practice materials which demonstrate how to use the product to enhance the guest journey and operational efficiencies. Mobile Communication Can Streamline Operations and Improve Staff MoraleBreakdowns in team communication can easily lead to breakdowns in team morale. When hoteliers communicate with walkie-talkies and landline telephones, critical information can get lost in the shuffle, resulting in dissatisfied guests and frayed team dynamics. A mobile, guest-centric PMS can streamline staff and guest communications in a number of ways: Instant room updates automatically notify front desk staff when a room is ready or out of order, while analytic dashboards can keep your entire staff updated on key performance metrics. For more sophisticated forms of communication, native-cloud PMS systems can integrate with third-party guest messenger platforms. Guest messaging delivers seamless communication throughout the guest journey using common messaging platforms such as SMS, Facebook Messenger or WeChat. This allows guests to communicate instantly with staff through their mobile device, while also allowing staff members to serve multiple guests through multiple chat windows. Use Advanced Automation to Get the Most Out of a Limited Staf The hospitality industry is facing increased travel demand and heightened expectations for cleanliness and service, as it moves into the peak 2021 summer travel season. Unfortunately, they are still hampered by limitations in resources and staff size. By incorporating robust automation, a mobile PMS can help hotels get the most out of limited staff, while also freeing hoteliers from many of the mundane, repetitive tasks that take them away from their guests. A native-cloud PMS can automate simple but repetitive tasks such as room assignment, bulk check-in, and housekeeping task management. But it can also automate more advanced processes 一 like the entire check-in experience. Guests can have the option of checking in through their mobile device or a guest-facing smart kiosk. Mobile self check-in can not only streamline and personalize the check-in experience for guests, it can free hotel staff from engaging in repetitive and scripted dialogues during the check-in process. This self check-in option can also include automated targeted offers for amenities and room upgrades, giving the hotel an additional stream of ancillary revenue. Instead, they can focus on more natural and personalized interactions, like answering questions about dining options, or greeting guests with tea or champagne in the lobby. Great Technology Should Empower Great HoteliersIn order to succeed in the post-pandemic hospitality market, hotels have to deliver exceptional and personalized service on a limited staff. Therefore, it’s crucial that they invest in technology which is not only guest-centric but staff-centric as well. A mobile, guest-centric PMS delivers on both of these goals, by leveraging a system that is easy to use and easy to learn, while facilitating both staff communication and streamlined operations. Great technology should empower both hoteliers and their employees to deliver the best guest experience possible. And a guest-centric PMS can help them do just that.

Create: May 26, 2021 Edit: May 26, 2021 Hotel Management

AC Hotel by Marriott Maui Wailea Opens in Hawaii Marking Brand Debut

AC Hotel by Marriott Maui Wailea officially opens its doors today as the newest hotel and the first property in the Hawaiian Islands for the design-driven AC Hotels lifestyle brand. Part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, the hotel marks a significant milestone in delivering an effortless travel experience that strikes the perfect balance between everything you need, and nothing you don’t, in the stunning leisure destination of Maui. Nestled on three acres on the sunny southwestern coastline, AC Hotel by Marriott Maui Wailea features 110 guestrooms with 12 suites, and an infinity-edge pool with a hot tub and cabanas. The hotel offers a perfectly curated experience, focused on the meaningful details and services that enhance every guest’s stay, allowing them to recharge and focus on the beauty of the island. “Our new hotel seamlessly blends the AC brand’s signature amenities with Maui’s naturally-inspiring landscape, people and aesthetics,” says Kaleo Kenui, Dual General Manager for AC Hotel by Marriott Maui Wailea and Residence Inn Maui Wailea. “The overall design is an artistic rendition based on genuine Hawaiian experiences blending with modern life and a recognition of the diverse cultures forming Maui’s remarkable melting pot of humanity.” Large glass panels depicting ocean waves are illuminated at the main entrance acknowledging its proximity to the ocean and the important role it plays on the island. The sunken lounge surrounded by natural lava with tatami-styled flooring pattern of lava stone, varieties of tribal necklaces made from different shells, woodwork, prints and elements are curated throughout the hotel, recognizing the cultural influences of Asian and Pacific-Islander communities. Finally, 100 strands of lei made from dried seeds, berries and flowers, varying up to 12-feet in length, are strung into two beautiful tapestries at the lobby honoring the Hawaiian tradition of gifting lei as a symbol of aloha. “While the new hotel offers more options for visitors, it also allows us to continue supporting our local economy by infusing as much locally-produced art, crafts and culinary creations as we can and creating more jobs,” says Kenui. Intimate and modern, AC Hotel by Marriott Maui Wailea presents two al-fresco and versatile dining options: AC Kitchen and KAI. AC Kitchen—framed by floor-to-ceiling windows, presents guests with a blend of international and Hawaiian inspired cuisine; wine, charcuterie, and fromage tastings; and locally curated delicacies for special culinary events. KAI, meaning “sea” or “seaside” in Hawaiian, is the poolside tiki bar featuring a long, rectangular lava stone firepit that brings a warm and cozy experience to the outdoors, complementing the spectacular sunset views of the Pacific Ocean and neighbor islands. The sophisticated, modern guestrooms feature a neutral-palette color scheme, hardwood floors, and sleek and elevated furnishings to create a greater sense of flow and space. Guests will enjoy smart features like ambiance controls to adjust temperature and lighting, plus traditional and USB outlets in all the right places. The rooms feature curated artwork that reflect Maui and offer views of the Pacific Ocean; islands Lanaʻi, Kahoʻolawe and Molokini; and Mount Haleakala. All rooms will have a private lanai, ensuring guests have the outdoor space they deserve to relax in paradise. AC Hotel by Marriott Maui Wailea features additional signature AC public spaces. Designed with an upscale feel and equipped with business center amenities, including a computer work station and printer services, AC Library provides a flexible environment for guests to work and collaborate. For guests looking to maintain their exercise routine while on vacation, AC Fitness Center is open 24 hours a day with the latest fitness equipment including exercise machines, free weights, lifting benches and a stretching area. AC Hotel by Marriott Maui Wailea is within walking distance to Wailea, Ulua, Mōkapu, and Keawakapu beaches and retail centers Wailea Village, Wailea Gateway, and The Shops at Wailea offering 100 shops and galleries combined. Other nearby experiences include more than 40 restaurants and bars, world-class spas, Wailea Tennis Club and Wailea Golf’s three championship courses. AC Hotel by Marriott Maui Wailea will open committed to its guests and team members’ safety. It will follow Marriott International’s Commitment to Clean operating standards and protocols that include enhanced health and safety standards, anchored by the company’s Global Cleanliness Council. These include guest and associate face-covering requirements, social distancing policies, reduced seating capacity for meetings, frequent cleaning of high-touch areas, hand sanitizing stations throughout the hotel and mobile technology.

Create: May 25, 2021 Edit: May 25, 2021 International News

Amara Resort and Spa Embarks on Property-Wide, Multimillion-Dollar Renovation

Amara Resort and Spa, a beloved resort in Sedona, Ariz., announced today that it has embarked on a multimillion-dollar renovation that will bring a new and sophisticated “tree lodge” aesthetic to all 100 guestrooms and public spaces on property. Nestled along the banks of Oak Creek, the renovation will be completed in phases in an effort not to affect the guest experience. Amara’s signature restaurant, SaltRock Southwest Kitchen, and the award-winning Amara Spa will also be enhanced, with the full project slated to be completed in fall 2021 ahead of Labor Day weekend. “When the new design is unveiled later this year, Amara will not only have the newest guestrooms in the market but it will be a destination where locals and world travelers alike will come to be immersed in the local culture through well-appointed design elements and Sedona-centric programming,” said Nick Solomon, general manager of Amara. “With the resort’s panoramic red rock views, its creekside location and its walkability to the dining, shopping and entertainment in Uptown Sedona, there’s really no other property like it in Northern Arizona.” Taking inspiration from the surrounding red rocks, metaphysical energy and fabled vortexes for which the small resort town has become famous, the renovations at Amara will bring the outdoors in by encompassing all five of the natural elements surrounding the resort. Every room will feel like a sanctuary as neutral tones blend harmoniously with organic textures, while a deep blue feature wall will serve as an anchor to promote a sense of connection to the sights and sounds of the nearby babbling creek. Rich wooden elements like headboards handcrafted from local fallen trees, bedside lamps and new furnishings will allow guests to feel one with nature. New artwork, carpet and linens reflect the craftsmanship and traditions of the Hopi and Navajo tribes that are indigenous to Northern Arizona as bold patterns, geometric shapes and handwoven details create a more masculine identity. The bathrooms will also be elevated to introduce a more modern and functional approach with walk-in showers with rain shower heads and large porcelain tile that reflects the look of the sandstone layers. The redesigned experience will begin upon arrival as guests enter a social, comfortable and inviting lobby space that allows travelers to gather and recharge. With a strong connection to place, the dramatic, vaulted ceilings will be adorned with two eye-catching chandeliers inspired by star constellations, while wood accents and bold textures create a variety of subtle statement pieces through furniture, art and accessories. A focal point of the lobby will be an elongated bar that extends from the adjoining SaltRock Southwest Kitchen into the communal area in order to encourage guests to grab a cocktail, mix and mingle. Additionally, alterations to the Amara Spa will reconfigure the entry vestibule for dual access to the spa’s lobby and a brand-new fitness center, allowing the previous center to be converted into a private dining or multipurpose room adjacent to SaltRock. Just outside, guests can enjoy the cool mountain air while gazing out past the resort’s heated infinity-edge pool, playing games on the courtyard lawn or by grabbing a bite on SaltRock’s expansive patio that boasts some of the best views in Sedona. “The tree-lodge concept spoke to us the most for this renovation project as we felt that the high-vaulted ceiling and community environment in the lobby reminded us of an elevated Après-Ski ambience, while the rooms nestled amongst the trees gave us the nostalgia of a backyard treehouse,” said Anissa Mendil, of Mendil + Meyer Design Studio. “Our team is inspired by both the spiritual and adventurous personality of Sedona and we’re thrilled to have the opportunity to partner with Amara and breathe new life into this celebrated resort.”

Create: May 19, 2021 Edit: May 19, 2021 International News

Think In-Room Wellness to Welcome Back Post-Pandemic Guests

The concept we want you to remember is ‘post-COVID stress disorder’ (PCSD), inscribing those guests who are emerging from the pandemic, and most likely vaccinated, yet still have some lingering fears about travel and their exposure to the virus. To quell these doubts, and turn a buck while at it, consider the idea of merchandising spa and wellness products within the guestroom. As background, it’s important to note that with all the lockdowns of 2020 and repeated messaging about physical distancing and self-isolation, new habits have solidified and have caused many of us to become more introspective or introverted, even as we opt to set sail and explore the world once again. Thus, customers will expect hotels to respond to this behavioral shift with new amenities in the guestroom so that we can all still have a great hotel experience but without strictly relying upon access to onsite (and potentially high contact) facilities to achieve this. Indeed, most of the major brands are already seizing upon this in-room wellness trend, like Accor’s All Stay Well or Hyatt Together which are both on-demand content services offering a range of exercise, meditation, mobility, sleep or yoga routines, often through partnerships with leading players in the wellness space. What we emphasize here is that if the big chains are bolstering their brand standards in this regard, then you cannot allow your property to get left behind. The beauty therein is that wellness is such a catchall term these days that you can get as creative as your budget permits to build a unique interpretation. While you may not have the resources to put together a full-fledged app, this shouldn’t stop you from exploring your options. Get your team together; make it a fun brainstorming exercise. Here are some ideas: Onsite fitness, meditation or yoga calls, kept within the new guidelines for viral safety via clearly marked attendee floor circles, strict online booking for contact tracing and the option of a video alternative for those who want to remain in their rooms Basic exercise equipment like yoga mats, bands, roam rollers or light weights, available in the room or at request, and always disinfected prior to delivery Healthy foods with nutritional tidbits, available as a surprise-and-delight welcome amenity, as part of a rejuvenated room service program or in the minibar, again abiding by sanitization rules In-room aromatherapy, which can encompass flowers, allergen-free materials, essential oil diffusers or branded scents Anything else that can bring the calming experience of an onsite spa into the guestroom such as beauty product or grooming samples Personal wellness consultations, conducted either in-person with physical distancing, or via your preferred platform for videoconferencing Mindfulness enhancers such as stimulating in-room artwork, hydrotherapy, daily haikus or thoughtful materials accessible via a phone, tablet or TV Undoubtedly your team can come up with a myriad of incredible recommendations that are tailored to your specific region if you give them a day or two. Importantly with all of these ideas listed above, there’s the possibility for an upsell by making these prearrival purchases, add-on services at any extra cost, bundling them into a rooms package or incorporating them into a higher product tier. Take heed, though, as right now these wellness amenities can be marketed or sold as a value-add for your brand. Similar to what we’ve seen with the rapid adoption of upgraded cleanliness and safety SOPs this past spring, these aspirational trends can have a way of quickly becoming the expectation. The more that chains embrace in-room wellness, the more likely these amenities are to be perceived as hospitality standards rather than noteworthy value-adds. To get started, it need not be something so elaborate and comprehensive. Simple is often better.

Create: May 17, 2021 Edit: May 17, 2021 Hotel Management

Four Seasons Hotel Ritz Lisbon Reveals Extensive Renovation in 2021

So much more than a room renovation announcement, this is a serendipitous story that begins in 1959, when the Hotel first opened its doors. “We have welcomed guests from all over the world here, with most returning again and again, year after year,” says Guilherme Costa, General Manager of Four Seasons Hotel Ritz Lisbon. “And given the current situation with the COVID-19 pandemic, we thought this was an ideal time to carry on the much anticipated vision of the future for this Hotel.” When highly acclaimed Portuguese architecture studio OITOEMPONTO was entrusted in 2019 to breathe new life into guest rooms and suites at the Hotel, design duo Artur Miranda and Jacques Bec baulked at the idea of modernising the classic Hotel. Old photos stirred memories of Artur’s former stays in the iconic Ritz, an experience he didn’t want to deny to modern guests. Together, the two set about re-imagining the “past for the present,” embarking on a journey to evolve the Hotel’s roots – in style and substance, aesthetics and ambience – for 21st century visitors. “It was fascinating to delve into the history of the Hotel – and realise that its essence hasn’t changed much in 60 years,” shares Artur. “Not only is it an emblematic architectural piece of 1950s Portugal, it also remains at the creative forefront of classic meets cutting-edge. The Hotel has always been very sure of itself, so it’s no surprise that it dictated the parameters for this visionary-vintage reincarnation.” Inspired by the Hotel’s pure fifties style room #44, the new vibe is authentic yet still pioneering 1950s: a Four Seasons Hotel Ritz Lisbon trademark, and while successfully evoking the past, it proudly steps into the present, with each room featuring the most advanced technology for light, vision and sound. Already blessed by the generous balconies, they are now much cosier and perfect for breath-taking views of this beautiful capital. According to Guilherme Costa: “This is a time of great excitement for the community of Four Seasons Hotel Ritz Lisbon. After sixty years of proud existence, we honour our great heritage, maintaining our legendary service and continuing to evolve our offer to make it the most-beloved hotel in the city.” “We have enjoyed a strong partnership with Four Seasons since 1998 and we are delighted to have embarked on this renovation program togethe,r” adds Filipa Queiroz Pereira, member of the board of Hotel Ritz S.A. From spring 2021, guests will be able to experience: Redesigned guest rooms and suitesA new outdoor swimming poolA new outdoor barNew terrace of the Ritz Bar Four Seasons Hotel Ritz Lisbon remains open with operations as usual throughout the transformation period and welcomes guests to enjoy its accommodations, ballroom and meeting spaces, CURA Restaurant, Varanda Restaurant the the Ritz Bar, O Japonês and other Hotel facilities including the Ritz Spa, indoor pool and rooftop fitness centre.

Create: May 8, 2021 Edit: May 8, 2021 International News

New Report Shows Value of IP to the Tourism Sector

A new report published jointly by WIPO and the World Tourism Organization (UNWTO) on the value of intellectual property in boosting tourism shows how the IP system creates a favorable ecosystem for innovation, entrepreneurship and investment in the sector. The publication, entitled “Boosting Tourism Development through Intellectual Property,” highlights good practices, features case studies and recommendations for policymakers and other tourism stakeholders on how to ensure that creativity, innovation, traditions and cultural heritage in tourism are properly protected and commercialized and that the benefits are shared by all. In a joint Foreword, WIPO Director General Daren Tang and UNWTO Secretary General Zurab Pololikashvili, predict that while the tourism sector has taken a hit during the COVID-19 pandemic, it will recover and “contribute to reigniting hard-hit economies and societies thanks to its capacity to adapt to changes and offer innovative solutions to new challenges.” “In this context, IP rights are powerful tools that can be used to boost tourism development and competitiveness. The IP system is designed to promote creativity and innovation and support efforts by individuals, businesses and other actors to differentiate themselves and their products and services in the marketplace, whether through trademarks, geographical indications, copyrights or patents,” they added. The publication provides practical guidance for non-IP specialists on how to include IP in tourism product development – from destination branding to tourism policies. It shows how different IP rights can be leveraged to raise funds. And it showcases successful experiences and demonstrates how stakeholders around the globe are using IP rights to add value to tourism services and products, as well as to protect and promote local knowledge, traditions and cultural heritage. Through examples of producing cheese, tea, pepper, wine or other products, the publication shows how geographical indications and appellations of origin can be used to support the growth of rural tourism and provide benefits to local communities. To leverage the full potential of the IP system, the report recommends inclusion of IP strategies in national tourism plans and tourism policy strategy for regional and local destinations. Not only does good IP knowledge and management help to make use of the protected intangibles, but it also attracts investments and leverages fundraising opportunities. Finally, tourism authorities are encouraged to raise awareness among tourism and destinations stakeholders on the importance of appropriate IP knowledge and management to foster the sector’s growth in these challenging times.

Create: May 8, 2021 Edit: May 8, 2021 International News

400 beds to be added to accommodation capacity of Yazd

A total of 400 beds is expected to be added to the accommodation capacity of the touristic Yazd province, a local official announced on Wednesday. Ten tourism projects, which are composed of hotels and other lodging centers, are under construction across Yazd province, the official said. “Construction work has been finished on two of the projects, and the rest are complete by 70 to 90 percent.” “200 [hotel] rooms and 400 beds will be added to the accommodation capacity of Yazd when the projects come on stream,” the official said. The central province is usually referred to as a delightful place to stay, or a “don't miss” destination by almost all of its visitors. The city is home to thousands of mudbrick houses that are equipped with innovative badgirs (wind catchers), atmospheric alleyways, and many Islamic and Iranian monuments that shape its eye-catching city landscape. In July 2017, the historical structure of the capital city of Yazd was named a UNESCO World Heritage. Wedged between the northern Dasht-e Kavir and the southern Dasht-e Lut on a flat plain, the oasis city enjoys a very harmonious public-religious architecture that dates from different eras. Yazd is known today for its traditional districts, the qanat system, traditional houses, bazaars, hammams, water cisterns, mosques, synagogues, Zoroastrian temples, and the historic garden of Dolat-Abad. The city enjoys the peaceful coexistence of three religions: Islam, Judaism, and Zoroastrianism. Yazd Jameh Mosque, Dowlatabad Garden, the Yazd Atash Behram, also known as Atashkadeh-e Yazd, Towers of Silence, and adjacent desert landscape are among its tourist sites.

Create: May 8, 2021 Edit: May 8, 2021 Regional News