Qualifications for the Job (Section 10)

People who have these qualifications make good servers. To qualify for await staff position, you must be: A good manager. You must know how to manage your time well. Prepare your area in advance, do the most important tasks first, multitask so you address your guests’ every need, and do so in a quiet, controlled manner that is not interruptive to the dining room.

Aman Resorts Hotels & Residences

Meticulously designed to frame their natural settings, Aman destinations are renowned for space and privacy. Each welcomes guests as if to the home of a close friend, instilling a sense of peace and belonging amid some of the most diverse natural and historical landscapes. It is an approach that has changed little since 1988 when the first retreat was built on Phuket’s west coast. It was named Amanpuri, meaning ‘place of peace’, and Aman was born. CONTACT  Aman  Amanresorts  AmanDestinations  Aman.com

Breakfast (Section one - China)

Chinese people eat steamed buns at any meal, but they are especially popular at breakfast. There is an almost endless variety of flavors, both salty and sweet. Salty flavored buns are stuffed with ground pork, eggplant, eggs, and vegetables, such as chives. Sweet flavored buns are stuffed with bean paste, creamy custard, sesame seeds, and sugar. They are also very convenient for a take-out. Stores can sell steamed buns separately. Usually, two buns for breakfast are enough. Some stores sell steamed buns in a small basket with about eight small steamed buns in it.

Our “High-Tech, Low Touch” World

 We live in a society that has been called “high tech, low touch.” Most communications are done through electronics and machines. Face to face encounters are usually brief and their effectiveness depends on how well and accurately we get our message across. We simply CANNOT afford to wait for a second positive impression. The hospitality industry is a “people business” and our encounters are brief. In the eyes of the customer, your personal appearance and the service you provide represents the image the client has of the company. How you dress and present yourself can affect your effectiveness, your profitability and , therefore, your career and the company’s success. The staff’s appearances and behavior that will encourage repeat business. The pubic buys “perceived value.” Hotel employees look trustworthy, efficient and impeccable, most guest assume that the property is equally trustworthy, efficient and impeccable, too.

First impressions: the arrival experience

Like it or not, most people judge us by what they see. In the first few seconds of meeting, they have assessed us and make a judgment—positive or negative—that is not easily changed. By the time we open our mouths to speak, our words will account for only a portion of a person's perception of us. The rest is based on our tone of voice and the way we look and move. We look for clues such as clothing choices, grooming and demeanor to tell us about their trustworthiness, credibility, effectiveness. Cleanliness, attention to detail and more. These clues are also a shortcut to evaluating a business establishment. By observing the appearance and body language of the personnel, a customer judges—again, positively or negatively—whether or not he or she want to do business there. Personal appearance, grooming, body language and the first words we say are tools we can use to influence the visual impact we make during our first moments with a new person. When we understand how much we influence other by our dress and appearance, we become much more careful in selecting what we were to face the world each day.

Espinas Hotels Group

In 2002, Espinas Hotel Group opened its first key in Astara, a city in the capital of Astara County, Gilan Province, Iran. The project was underpinned by a long-term strategy for high-quality growth and development. Working closely with hotel owners around the globe, the Group remained focused on driving growth and expanding the hotels in Iran and closed 2013 by the third most luxuries hotel in one of the best locations in Tehran. By 2016, Espinas Hotel Group has signed more properties into its development pipeline; more than 10 properties in total. CONTACT  HotelEspinas  EspinasGroup  HotelEspinas  EspinasHotels.com  Reservation.p@espinashotels.com    02175675  Behroud Sq, Saadat Abad

New partnership: Manchester United & Marriott launch joint loyalty initiative

A multi-year marketing partnership will give members of the Marriott Bonvoy travel programme a chance to have a once-in-a-lifetime football experience with Manchester United F.C. Marriott International, the world’s largest hotel company, and Manchester United, one of the most popular football clubs in the world, have announced a new multi-year, global marketing partnership. The deal will see the two entities teaming up on a new programme that will give members of Marriott’s vaunted Marriott Bonvoy programme a chance to have what are being billed as once-in-a-lifetime football experiences with Manchester United. Those experiences include—but are not limited to—the chance to be the club’s stadium announcer or kit manager, if only for a day. The new partnership has now officially launched via a film featuring the faces of the team and management, and the involved stakeholders are excited to talk about it.    Manchester United’s group managing director, Richard Arnold, had this to say, “Marriott International is the leader in its field and we’re excited to be partnering with them as Marriott launches its new travel programme, Marriott Bonvoy. Together we look forward to creating some unforgettable moments for Marriott Bonvoy members, inspired by the thrill and excitement that only Manchester United can create for fans around the world.” Marriott International global marketing officer Karin Timpone added, “We are thrilled to offer compelling benefits to Marriott Bonvoy members, now expanded to include unique Manchester United experiences. This marketing partnership enables our members to access special VIP game experiences by using the points they’ve accumulated during hotel stays for unprecedented, exclusive experiences.” UNIQUE EXPERIENCES UNLOCKED There are, of course, many more details of note about the new programme, as well as about Marriott Bonvoy. With the Marriott Bonvoy travel programme, members have access to its extraordinary portfolio of global brands and properties in 130 countries and territories, as well as unmatched member benefits and exclusive Marriott Bonvoy Moments’ experiences. Marriott Bonvoy Moments enables members to redeem points to purchase any of 8,000 lifestyle, entertainment, sport and culinary experiences globally. Exclusive Manchester United Moments members can bid points for include: ‘Stadium Announcer’ Experience – Marriott Bonvoy members will have the chance to go behind the scenes at the iconic ‘Theatre of Dreams,’ shadowing the stadium announcer during their pre-match preparations. Prior to the game, the member and a guest will soak up the atmosphere pitchside, before enjoying VIP hospitality, including match tickets and a meet and greet with a former player. Welcome the Team on arrival at Old Trafford – Members and their guest will head pitchside at Old Trafford on matchday to meet a Manchester United legend before making their way to the player’s tunnel to be in prime position to welcome the team as they step off the coach and head into the dressing room to prepare for the game. ‘Kit Manager’ Experience – Members will be able to add a final finesse to the home dressing room at Old Trafford pre-game as they shadow the first team Kit Manager. The member and a guest will help prepare the match kit ahead of the players’ arrival before heading pitchside to be met by a Manchester United legend.

InterContinental Hotel Group (IHG) acquires Six Senses for $300 million

IHG buys luxury hotel operator Six Senses Hotels Resorts & Spas from Pegasus Capital Advisors for $300 million. Revealing a move which increases IHG’s global presence and adds a hefty number of luxurious properties in some of the world’s most desirable and exotic destinations, the purchase of Six Senses by the hospitality goliath has been announced. Huge acquisitions are always a hot topic in the hospitality industry, and the latest news that industry giant InterContinental Hotel Group has bought luxury hotel group Six Senses from  Pegasus Capital Advisors certainly falls into that category. For the cool price of $300m, IHG now takes control of all of Six Senses’ 16 hotels, 18 management contracts in the pipeline and more than 50 deals currently in negotiation. The move reflects IHG’s ambition to expand further into the luxury market, and Six Senses’ portfolio of idyllic properties in the Maldives, Thailand, Oman and Portugal, to name but a few, fully cements this intention. Six Senses will sit above IHG’s other luxury acquisitions of late, including Regent Hotels and Kimpton Hotels. Keith Barr, Chief Executive Officer of IHG, said, “Six Senses is an outstanding brand in the top-tier of luxury and one we’ve admired for some time. You only have to look at its iconic hotels and resorts to see how this acquisition will further round out our luxury offer. With a focus on wellness and sustainability, Six Senses has been voted the world’s top hotel brand for the past two years, which is a testament to its impressive management team who bring deep experience to IHG’s luxury operations.” The acquisition was conducted for $300m in cash and involves the sale of the Six Senses brand and its management business. While Six Senses has been operating as an asset-light business, IHG intends to grow Six Senses substantially over the next 10 years to reach a total of approximately 60 properties. The purchase does not include any real estate assets, but focuses on incorporating Six Senses spas, which total 37 under the Six Senses and LivNordic brands. The process of acquisition is a complex one, further complicated by the spa element, so no doubt both IHG and Six Senses were grateful that consultancy firm Horwath HTL Health and Wellness were on hand to advise. The company’s experience in wellness undoubtedly proved invaluable, and Ingo Schweder, Managing Director of Horwath HTL Health and Wellness, spoke of the trajectory of the wellness industry, saying, “With IHG’s acquisition of Six Senses, we see yet another major hospitality group making a large, strategic investment in wellness, signalling that wellness is not a fad but, in fact, the new reality and a necessary component of the hospitality business. People are becoming increasingly concerned about their health and wellbeing and investing in themselves to ensure an optimal status of health whether at home or while traveling.”

Rockliffe Hall’s Gym Gets Makeover – Darlington, United Kingdom

Rockliffe Hall has invested £200,000 in a complete refurbishment of its gym to help maintain the five red star resort’s position as one of the most prestigious in the UK. The gym includes the most up-to-date cardio, resistance and functional training equipment from Technogym, official supplier to the Olympic and Paralympic Games for the last two decades. Rockliffe Hall’s gym has also been completely redecorated to finish off its fresh new look. The new-look gym also includes a larger free-weight and functional area, while retaining the Kinesis Wall and MyWellness software.

Take a look at “Hoshino”, a new Japanese hotel, made up of zero to one hundred ice-free

Japan’s fabulous country is full of strange hotels, but the new ice-skating hotel built in Shimukapu is perhaps the most exclusive. The Hoshino Hotel is frozen in the Tomamu Ice Age, located in Japan’s second largest island of Hokkaido, from zero to one hundred. Except for sleeping bags that are used at bedtime, everything in the hotel is made of ice, from rooms and washbasins to public halls and hotel bar. But this hotel only works in a limited time in the winter, so the rooms that are made like the Eskimo Houses are filled up very soon. We will continue to make interesting pictures of this hotel and take a look at this beautiful and dreamy residence. The Ice Cream Hotel in Chuiko, made in Hokkaido, is a completely frozen and frozen hotel.  This hotel is part of a pumped village called Tomamu that offers a variety of facilities for visitors, including ice skating, a variety of food and beverages, and a warm water bath (hot tub in the open air). There is also a full icy cafe with shelves full of books. Cafe chairs and even fireplaces are made of ice. The Tomamu Cafe is a place for relaxation and relaxation, in addition to a variety of drinks, Fondo’s meals are served with frozen vegetables.

Burj al Arab Hotel in Dubai, the most expensive and luxurious hotel in the world

Radisson news roundup

Hotel News - Have a look at some of Radisson’s new hotel openings around the world from Ecuador to Georgia RADISSON QUITO REOPENS AFTER $4.5M REFURBISHMENT Radisson’s Park Inn property in the Ecuadorian capital of Quito has reopened to the public after extensive renovations to almost the entirety of the hotel. An incredible $4.5m was pumped into the renovation, which involved not only upgrades to the rooms and common areas, but also gave the hotel a brand new look and feel. The hotel benefits from an amazing location close to the city’s trendy Zona Rosa area, which is also close to the business, financial and shopping districts. The hotel boasts 55 guest rooms and suites, with guests also being able to access the state of the art fitness and wellness centre. Business travelers will also be able to avail of on-site conference and meeting facilities, which have been designed in line with current informal work trends. Frances Gonzalez, vice president of Operations for Radisson Hotel Group in Latin America, says, “We are thrilled to re-introduce one of our excellent brands in the great city of Quito, while exemplifying our growth strategy for Latin America. This fantastic hotel embraces what the Park Inn by Radisson brand is all about with its vibrant colors, unique design and amenities, along with the dedicated staff that provides our ‘Happiness Guarantee.’” RADISSON COLLECTION OPENS IN GEORGIA’S WINE REGION Radisson has unveiled the newest addition to its premium lifestyle collection in the prestigious wine region of Georgia, Tsinandali. The hotel is a stunning 141-key property set within its very own vineyard, which boasts a historic winery, a rooftop spa and outdoor swimming pool. The design of the hotel has been executed with elegance and sophistication, and blends vernacular elements of Georgian style with contemporary flourishes to result in a truly unique offering, which fits with the Radisson Collection properties. Michel Stalport, Area Senior Vice President Russia and Eastern Europe, says, “Georgia is recognized as one of the most beautiful countries in the world, known to be the birthplace of wine, and a place where travelers are welcomed with hospitality like nowhere else. The estate combines magnificent architecture and historical authenticity with the finest new design details to provide guests with truly exceptional and memorable stays.” Wine lovers will rejoice in the experiences available at the hotel, which range from wine tasting and tours to learning about the bottles housed in Prince Alexander Chavchavadze’s personal wine cellar collection.