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Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond

Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond

Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is digital voice translation. Considering that 55% of households are expected to own smart speaker devices by 2022 and 50% of all online searches will be voice-based by 2020, demand for hyper-convenient voice interactions while traveling is on the rise. Powering rooms with voice controls is gaining momentum (30% of hoteliers say they plan to bring voice controls to the guestroom in the coming year), but hoteliers need to expand their voice strategies beyond those four walls to drive customer satisfaction, loyalty and revenues – especially if the hotel or brand is favored by international travelers. Global Travel Growth Sparks Demand for Voice Translation Amadeus commissioned a study to explore the trends shaping the future of travel. What it found was that Asia – home to about 4.46 billion people speaking nearly 2,300 languages – will account for almost 22% of global arrivals by 2020 (up from 18% in 2008) and the region’s residents will represent 32% of travel spending by 2020. To compete for a share of these travel dollars, hoteliers will need to communicate with these visitors who are fluent in Chinese, Hindi, English, Russian, Indonesian and Japanese. Furthermore, Europe is expected to produce 400 million more outbound travelers in 2020 than in prior years, most of whom will be speaking Russian, German, French, English, Turkish, Italian, Spanish, Ukrainian, Polish and Dutch. To help people better connect and get help, the Google Assistant introduced a featured called interpreter mode that translates conversations in real time. Provisioned and managed by Volara, named the ‘Best Voice Activated Tech Product of 2020’ by HotelTechReport last week, the technology is now being rolled out to hotels that will enable staff to communicate with global guests easily – and in their native language. The new voice translation technology is improving the quality of interactions between hotel staff and guests, resulting in better communications and high-value service. Google Assistant’s Interpreter Mode can translate 29 languages in real time, including: Arabic, Chinese (Mandarin and Cantonese), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese. With Volara’s support, hotels can receive a Google Nest Hub to place at their front desk or Concierge station. When a guest needing translation assistance approaches, the staff simply says “Hey, Google, be my Spanish interpreter.” Then, the interpreter mode will show text on the screen that translates their words as they speak and repeat the message in English. This technology will enable international travelers to receive voice-automated professional hospitality in real time when they travel. The Google Assistant’s Interpreter Mode + Volara Places Hyper-Focus on Staff While this translation technology is driving hyper-convenient interactions with guests, it is also enabling hoteliers to elevate their staff. According to the 2019 Customer Engagement Technology Study, 42% of hoteliers will be investing in staff-facing technologies in 2020 to enhance the customer experience. Happy employees mean happy guests, and happy guests spend more money. By giving hotel staff tools that will make it easier for them to do their jobs, it will ultimately increase guest satisfaction and drive revenues. Perhaps that’s why 27% of hoteliers say they plan to add guest-facing self-service technology next year, and 24% are looking for technologies that automate service – both of which can be accomplished by the Google Assistant interpreter mode. When looking at the key to unlocking ROI from customer experience technology, 2019 CET Study authors Daniel Connolly, Dean of the College of Business & Public Administration at Drake University, and Jungsun (Sunny) Kim, Associate Professor at the William F. Harrah College of Hospitality, UNLV, had this to say: “To remain relevant and competitive, hospitality leaders must be agile enough to adapt to shifting consumer demands and have a willingness to take calculated risks into uncharted territory if they are to stand out and capture new market share.”  Digital voice translation technology may be uncharted territory to some, but those agile hotels and brands who are embracing it are finding it to be the missing link for improving guest engagement.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico. Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities, allowing the celebrated resort to continue to create transformative and personal journeys for all guests. As a part of Marriott International, Dorado Beach, a Ritz-Carlton Reserve has partnered with musical artist and philanthropist Lin-Manual Miranda to support his work in stimulating the Puerto Rican economy and preserving the country’s culture by strengthening and sustaining the local arts community. Throughout the resort’s opening season, starting now through February 2019, Dorado Beach will donate $10 per room to Miranda’s Flamboyan Arts Fund, which supports all aspects of Puerto Rico’s artistic community, including music, theater, visual arts, dance, literature, and youth arts education – critical components of Puerto Rico’s tourism industry and pivotal to the economic recovery of the island. “Dorado Beach exemplifies the unique qualities of the Reserve brand, which is distinguished for its collection of locally-inspired properties that offer heartfelt care and transformative experiences in the most incredible corners of the world,” said Lisa Holladay, Global Brand Leader for Ritz-Carlton Reserve. “With this reopening, the world’s most discerning travelers can once again immerse themselves in the local culture, enjoy unique experiences set apart by human connection and discover this rare estate anew while also supporting the revitalization of Puerto Rico.” Guests returning to Dorado Beach will find each of the property’s 114 beachfront guestrooms and suites re-imagined with a thoughtful design and refreshed with a color palette that amplifies the natural beauty just beyond their doors. The expansive and lush landscape that makes up this special, rare estate has welcomed the addition of more than 300,000 new plant species, resulting in a truly tropical sensory experience. “It is with great enthusiasm and joy that we welcome guests back to our treasured Reserve. The dedication, hard work and care that our Ladies and Gentlemen have invested in the transformation of Dorado Beach is truly remarkable and we look forward to sharing it with both returning and new guests,” said George Sotelo, General Manager of Dorado Beach, a Ritz-Carlton Reserve. “We are delighted to continue to curate extraordinary experiences for our guests through new and meaningful journeys, as well as by encouraging them to rediscover the intrinsic beauty of Dorado Beach.” Encanto Beach Club Bar & Grill will introduce a refreshed dinner menu featuring coastal cuisine that highlights authentic dishes from the Mediterranean. The property’s chic beachside restaurant, Positivo Sandbar, will debut an Omakase & Ceviche bar situated directly on the sand for relaxed, oceanside dining. Dorado Beach’s highly-anticipated new signature restaurant and bar, COA, will be revealed in mid-December 2018. The award-winning Spa Botánico has been fully revitalized for guests to unwind in serenity and comfort.  In addition to the return of its signature and locally-inspired spa treatments and unique handcrafted products that are made in the on-site apothecary, Spa Botánico will also debut new treatments as well as introduce a spa cuisine concept. Su Casa, Dorado Beach’s unique five-bedroom villa and former home of historical figure Clara Livingston, will welcome guests starting mid-December 2018 after completing a renovation that will fully modernize the space while maintaining its historical significance and personality.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Meliá Hotels opens first in Thailand

Meliá Hotels opens first in Thailand

Meliá Hotels International and Asset World Corporation (AWC), Thailand's leading integrated lifestyle real estate group celebrated the grand opening of Meliá Koh Samui, a stunning nautical-themed luxury beachfront resort  in Koh Samui. The soul-stirring coastal haven, which combines a modern essence with the charming maritime heritage of Koh Samui, marks the first hotel under the Meliá Hotels & Resorts brand to open in Thailand. This opening of Meliá Koh Samui is the start of a strategic roll-out of the Meliá brand in Thailand and at least two more hotels will be opened in key destinations across Thailand, including INNSiDE by Meliá Bangkok Sukhumvit and a hotel in Chiang Mai in partnership with AWC. Nestled on Choeng Mon Beach, just 15 minutes from Samui International Airport, Meliá Koh Samui is a 159-room and 41-suite property that features a host of outstanding facilities, including two restaurants, an executive lounge, a stylish beach club and a swim-up bar, plus the YHI Spa, a fitness center and, for families, a kids' club, outdoor playground and a mini water park. Event planners can take advantage of extensive conference facilities of 7 multi-functional rooms including a room with unique beach front view, a ballroom that can accommodate up to 200 guests and an outdoor pool-side and beachfront function spaces which recently hosted a gala dinner for 500 guests. With its stunning seafront setting and exceptional amenities ideal for leisure and MICE travelers, Meliá Koh Samui will become one of the leading and most sought-after resorts on Koh Samui's north coast, a world-class tourism destination with outstanding facilities for all sectors of the market. Guests can also unwind in two outdoor swimming pools, including a large lagoon pool that loops like a river through the resort's lush tropical gardens. Many of the ground-floor Pool Access rooms and suites allow guests to slide directly into the embrace of cooling pool water from their private terrace. The Deluxe and Premium Rooms are ideal for couples, while the spacious Family Rooms feature a master bedroom for parents and in-room games for the kids. Guests seeking extra space and exclusive services can select the resort's suites that offer access to the executive lounge. The Level Boat Suites are truly unique, inspired by traditional Thai vessels and paying homage to Koh Samui's historic position as a safe haven for sailors and sea traders. This nautical design theme has been woven into the DNA of the resort, including the Level Lounge, which is shaped like a boat's hull. Embodying AWC's firm belief in “building a better future", and Meliá Hotels International's efforts to improve lives in disadvantaged communities across Thailand, Melia Koh Samui also houses the Gallery, a not-for-profit social enterprise of art and design gift shops under the aegis of the Asset World Foundation for Charity , which embraces socially responsible practices to contribute to society and communities. The shop will give customers the opportunity to be part of supporting the local communities with all profits contributing to further artistic endeavors, as well as preserving and promoting local culture and areas in need. Meliá Hotels International has been recently acknowledged as the Most Sustainable Hotel Company worldwide, by the SAM's Corporate Sustainability Assessment and sustainability is what the group wishes for from the beginning. “We are thrilled to partner with Meliá Hotels International and to introduce the Meliá Hotels & Resorts brand to Thailand for the first time. With its stunning seafront setting Meliá Koh Samui aims to offer a truly unique experience. As the hotel boasts the first lagoon pool and the largest swimming pool in Koh Samui, along with a creative combination of hydro therapy facilities like jacuzzi, water massage and rooms with a direct pool access, guests will find themselves relishing in the soothing fascination of water features. The hotel also offers a unique experience for guests who will be able to stay in suites fashioned after boats. These unique settings will enable them to enjoy a fun-filled and peaceful vacation in a serene atmosphere," said Khun Wallapa Traisorat, Meliá Koh Samui's owner, CEO and President of AWC. “This landmark project will mark the start of a strategic roll-out of the Meliá brand in Thailand, in line with AWC's growth-led strategy. Together, we aim to build a better future for Thailand's hospitality landscape and economy , and partnering with Meliá will allow us to set a new benchmark for Thai hospitality and drive global demand." “Today is a ground-breaking moment for Meliá Hotels International, as we celebrate our first hotel opening in Thailand – an extraordinary country and a strategic market for a leading global resort brand like ours. After more than 30 years of successful operations in Asia, we signed a strategic framework agreement with Asset World Corporation, we believe this first opening of Meliá Koh Samui is the beginning of our expansion in Thailand, bringing our dream of establishing and growing in this country alongside a major local partner to fruition; a partner that understands, and shares, our strong service and hospitality philosophy, a fundamental factor for ensuring the quality, reputation, and sustainability that we wish for Meliá Koh Samui," commented Mr. Gabriel Escarrer, Executive Vice Chairman and CEO of Meliá Hotels International at the opening ceremony. Beyond Thailand, Meliá Hotels International is expanding throughout Asia Pacific and has a total of 51 properties across the region, which are expected to open in the next few years.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Declaring Their Independence, Big Box Hotels Combine Capacity, Personalized Service, High Tech & Flexibility

Declaring Their Independence, Big Box Hotels Combine Capacity, Personalized Service, High Tech & Flexibility

Eden Prairie (Minneapolis) MN, January 2020 … Bigger, bolder and now independent – Big Box Hotels are increasingly breaking off from major brands and deploying their expansive meeting spaces, extensive room inventory and outstanding technical services to become independent operators. It’s a growing trend that offers planners the advantages of a large hotel accommodating groups of up to 3,000 attendees while providing a level of flexibility and creativity once reserved for boutique properties and smaller brands. Teneo Hospitality Group, the leading group representation firm, is responding to this development by introducing its newest collection of member hotels – the Big Box Collection, which now includes 52 independent and smaller-branded member hotels across the United States, Europe and Dubai, United Arab Emirates. Eleven of these are offering special hot dates and incentives, available throughout 2020 and accommodating meetings in several prominent destinations including Boston, Chicago, Dallas, Honolulu, Orlando, Reno, San Diego and the Temecula Valley Wine Country in California. “This move from Big Box brands to independent status is a significant trend,” says Teneo President Mike Schugt. He notes that for the last 20-30 years, many boutique hotels have transitioned to independent or soft branded properties. This paved the way for many larger, branded properties to declare their independence and reap the benefits of autonomy. Big Box brands are able to provide far more options to planners and guests, unfettered by frequently inflexible policies of a large corporate brand. Often operating without a brand name, these newly independent hotels have embraced a creative, personalized culture based on the offering’s boutique hotels initiated 20 years ago. “We now see highly-customized, catering-to-all-your-senses experiences available to larger groups in the Big Box hotels we represent,” says Mike Schugt. Hoteliers are capitalizing on the new opportunities to bring in the best, most personalized aspects of the boutique concept – customized service that focus on issues important to guest satisfaction. These include sustainability, curated experiences, imaginative décor, music, scent, lighting, original art and architecture, raising the bar in food and beverage services – all without the cookie-cutter limitations that can be imposed by major brands. Planners should welcome this growing trend, according to Schaan Baker of Phillips Ultrasound. “The Big Box concept gives planners new options, sophisticated technical services, greater value and return on investment, a chance to explore new destinations, and the creative energy and resourcefulness of an independent or smaller brand property,” she notes. This creative, flexible approach lets hotels showcase the best of their destination. For example, the Boston Park Plaza, a Boston icon for nearly a century, has added a loft-like contemporary event space, Avenue 34, to its three magnificent ballrooms. In Hawaii, the new Alohini Resort, Waikiki Beach, offers a spectacular lobby Oceanarium and the Thrillist, an adventurous program of helicopter tours and horseback rides to plant legacy trees in Hawaii’s forests. At the Omni Dallas, planners can see their brand’s name in lights on the Dallas skyline, thanks to the mile of LED lights placed around the building. “By declaring their independence, many larger hotels are able to create their own, singular brands, free from rigid corporate policies and operating restrictions,” says Mike Schugt. He also notes that the trend toward autonomy dovetails perfectly with planners’ demand for more diverse meeting space, greater options in accommodations and the most sophisticated technology. At the same time, planners are calling for a less rigid, more open approach to the planning process. “Independent hotels are better able to provide a creative, workable and unique environment,” says Mike Schugt. He also sees this trend expanding and continuing for the foreseeable future. “Over 50 Big Box hotels have recently become independent,” Mike Schugt says. “We are proud that a significant number of them have become Teneo members, recognizing our commitment to promoting independent hotels and smaller brands.” Hotels in Teneo’s Big Box Collection, offering Hot Dates and Special Promotions throughout 2020, span historic landmarks, beachfront resorts, sophisticated urban hotels and major conference center hotels accommodating up to 3,000 attendees. -Alohini Resort, Waikiki Beach, Honolulu, Hawaii -Boston Park Plaza, Boston, Massachusetts -Caribe Royale, Orlando, Florida -Hotel del Coronado, San Diego, California -The Fairmont Chicago Millennium Park – Chicago, Illinois -The Fontainbleau, Miami, Florida -The Loews Meeting Complex at Universal Orlando, Orlando, Florida -The Omni Dallas, Dallas, Texas -The Pechanga Resort and Casino, Temecula, California -The Peppermill Resort Spa & Casino, Reno, Nevada -Rosen Hotels, Orlando, Florida

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
IHG intensifies effort to fight human trafficking

IHG intensifies effort to fight human trafficking

January is recognized as National Slavery and Human Trafficking Prevention Month in the US and IHG® has intensified its ongoing effort to fight human trafficking. The company has introduced new programs, tools and resources for colleagues to increase awareness and aid prevention of human trafficking, including a free training available to all IHG-branded hotels worldwide, including more than 4,200 properties in the Americas. Human trafficking, a form of modern slavery, is a $150 billion criminal enterprise that brings suffering and injustice to an estimated 40 million men, women and children across the globe, according to the International Labor Organization. It is a domestic and international issue that is present in communities of all sizes with individuals of all ages and backgrounds trafficked and exploited for purposes including sexual abuse and forced labor. Elie Maalouf, Chief Executive Officer, Americas, IHG, said: “At IHG, we condemn human trafficking in all forms, and we are taking a strong stance in partnership with our owners, elected officials and others in the industry. We are committed to protecting our guests, communities and owners from the impact of human trafficking as well as maintaining the integrity of IHG’s brands. We will not tolerate it, or those who would enable it, in the IHG system of hotels, and we are empowering all of our colleagues with the tools, resources and support they need to combat this crime on every level.” Most recently, in December, IHG hosted dozens of colleagues from local Georgia hotels for a group training and discussion at the Crowne Plaza® Atlanta Perimeter at Ravinia, located near the company’s Americas headquarters in Atlanta. During the event, attendees learned about the work to fight human trafficking in Georgia from First Lady Marty Kemp, as well as support and assistance programs available for survivors from Mary Frances Bowley, founder and executive director of non-profit Wellspring Living. “Our partnership with the hotel and lodging industry is forged by a common goal: ending human trafficking in Georgia,” said First Lady Kemp. “I applaud IHG’s efforts to train employees on identifying the warning signs of trafficking and supporting survivors. Education and awareness are key in this critical fight, and this training equips staff with the potential to save lives.” IHG has released a new video featuring a one-on-one conversation with First Lady Kemp and Colleen Keating, Chief Operating Officer, Americas, IHG, where the two leaders discuss the importance of public-private partnership in the fight against human trafficking and progress in the state of Georgia. Since its launch in summer 2019, colleagues in more than 2,300 hotels across the U.S., Canada, Latin America and the Caribbean have completed IHG’s online anti-human trafficking training. The company expects colleagues in all IHG-branded hotels in the region to have completed the training by March 2020. Additionally, IHG continues to work closely with a variety of organizations such as the American Hotel & Lodging Association (AHLA), Asian American Hotel Owners Association (AAHOA) and Georgia Hotel & Lodging Association (GHLA) to share best practices, coordinate efforts and attack the issue on all levels. The company has also engaged in additional collaborative efforts, such as commitments to ECPAT and the criteria of The Code, as well as the AHLA 5-Star Promise. IHG also actively supports non-profit organizations that provide essential goods and services to support the recovery of human trafficking survivors, and coordinates regular volunteer opportunities for colleagues. IHG is a global company with a presence in more than 100 countries. The company considers addressing human trafficking a key component of its larger commitment to responsible business and at the core of how it operates. Read more about the company’s position and its consistent standard across every market in its global Human Rights Policy.

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
Six Senses plans its first urban hotel in the United States

Six Senses plans its first urban hotel in the United States

Extraordinary can’t happen in an ordinary place, and the launch of Six Senses New York at the end of 2020 is an exciting moment as the brand plans to open its first urban hotel in the United States. The XI in New York City is an extraordinary collaboration between visionary minds, and example of what happens when you toss the rulebook on what’s expected. Outside, the iconic twisting towers defy any attempt to keep the buildings in a standard rectangular shape. This is just as architect Bjarke Ingels intended: “In the case of the XI, we have the chance to make the world a little bit more like our dream world.” Inside, Six Senses New York will deliver a transformational experience rooted in immersive well-being. Residential owners, hotel guests and local club members will have access to some of the most pioneering wellness programming in the world, along with large spaces for working and entertaining and innovative culinary options. Look no further than the club roof, which will double as an organic veg patch, or dance floor, depending on how the mood takes you! Situated on a full city-block in vibrant West Chelsea, the XI rises above the Hudson River and the world-famous High Line in Manhattan. The hotel occupies ten floors of No. X and will open with 136 guest rooms and suites, a restaurant just off the High Line and a café with an outdoor terrace. Sustainability plays a central role in each element of the hotel, with the property adhering to the same guiding values that inform all Six Senses properties. Interiors are designed by celebrated Parisian firm Gilles & Boissier. Neutral colors and natural materials combine with light wood floors, charred wood accent walls and stonework to create a sense of tranquility against the dramatic backdrop of the ever-shifting city skyline. Local artisans also bring their take on Manhattan through individual artworks featured throughout the hotel. The large, asymmetrical walnut doors at the entrance serve as a reminder that within nature’s imperfection lies perfect beauty. Luxury resorts and getawaysExtraordinary can’t happen in an ordinary place, and the launch of Six Senses New York at the end of 2020 is an exciting moment as the brand plans to open its first urban hotel in the United States. The XI in New York City is an extraordinary collaboration between visionary minds, and example of what happens when you toss the rulebook on what’s expected. Outside, the iconic twisting towers defy any attempt to keep the buildings in a standard rectangular shape. This is just as architect Bjarke Ingels intended: “In the case of the XI, we have the chance to make the world a little bit more like our dream world.” Inside, Six Senses New York will deliver a transformational experience rooted in immersive well-being. Residential owners, hotel guests and local club members will have access to some of the most pioneering wellness programming in the world, along with large spaces for working and entertaining and innovative culinary options. Look no further than the club roof, which will double as an organic veg patch, or dance floor, depending on how the mood takes you! Situated on a full city-block in vibrant West Chelsea, the XI rises above the Hudson River and the world-famous High Line in Manhattan. The hotel occupies ten floors of No. X and will open with 136 guest rooms and suites, a restaurant just off the High Line and a café with an outdoor terrace. Sustainability plays a central role in each element of the hotel, with the property adhering to the same guiding values that inform all Six Senses properties. Interiors are designed by celebrated Parisian firm Gilles & Boissier. Neutral colors and natural materials combine with light wood floors, charred wood accent walls and stonework to create a sense of tranquility against the dramatic backdrop of the ever-shifting city skyline. Local artisans also bring their take on Manhattan through individual artworks featured throughout the hotel. The large, asymmetrical walnut doors at the entrance serve as a reminder that within nature’s imperfection lies perfect beauty. The remarkable 45,000 square feet of space dedicated to wellness illustrates the emphasis Six Senses places on this core value. The full-service spa will offer a vibroacoustic meditation dome, bathhouse and magnesium pool, Holistic Anti-Aging Center, fitness center, yoga studio, many social spaces with cafés, a restaurant, juice bars, co-working and lounge areas. The integrative wellness clinic will base treatments and activities on the preventative principles of the Eastern medicine approach and results-oriented Western influences. Building a presence in key cities is an exciting new chapter for Six Senses, but one that still stands for finding connection and reconnection in our world today. When the XI opens next year, it will have dedicated children’s and teen’s rooms to ensure Kids go VIP in New York

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
New 203-Room Embassy Suites by Hilton Jonesboro Red Wolf Convention Center Opens in Arkansas

New 203-Room Embassy Suites by Hilton Jonesboro Red Wolf Convention Center Opens in Arkansas

 Embassy Suites by Hilton, a global brand of upscale, all-suite hotels from Hilton (NYSE: HLT), announced today the opening of a new hotel located in the Jonesboro area. Owned by Jonesboro Hotel Partners LLC and professionally managed by O’Reilly Hospitality Management LLC, the hotel is perfectly situated to allow guests easy access to businesses, shopping and entertainment. Embassy Suites by Hilton prides itself on offering guests an approachable and stress-free experience at each of its spacious, all-suites hotel properties. The stunning Embassy Suites by Hilton Jonesboro Red Wolf Convention Center is conveniently located on the Arkansas State University campus next to First National Bank Arena and Centennial Bank Stadium. The hotel is less than 10 minutes away from the Mall at Turtle Creek, Sage Meadows Country Club and Golf Course and attractions of downtown Jonesboro. Offering 203 of Embassy Suites by Hilton’s traditional upscale two-room suites, the hotel features a luxurious, warm lobby and bar area with unique water features, as well as Houlihan’s Restaurant, which serves delicious American cuisine on property. “Embassy Suites by Hilton is committed to exceeding guests’ expectations through value-added amenities and spacious suites,” said Alan Roberts, global head, Embassy Suites by Hilton. “Whether travelers are visiting a student, taking a tour, catching a football game at Arkansas State University or simply taking in the natural beauty of Jonesboro, they will be thrilled with our latest hotel that delivers all they love about the brand at an unbeatable location.” Embassy Suites by Hilton Jonesboro Red Wolf Convention Center welcomes guests to spread out in its spacious suites and enjoy a free, cooked-to-order breakfast each morning, complimentary Wi-Fi for Hilton Honors members and free drinks and snacks each night at the manager’s Evening Reception. Embassy Suites by Hilton provides customer service that always anticipates travelers’ needs and delivers what matters most. “We are very excited for Embassy Suites, Red Wolf Convention Center and Houlihan’s Restaurant to serve as a ‘living laboratory’ for Arkansas State University (ASU) that will be the hub for internships and hands-on learning opportunities for multiple aspects of the business and marketing schools, as well as the centerpiece in the development of ASU’s hospitality program,” said Tim O’Reilly, CEO of O’Reilly Hospitality and an owner of the hotel. “Our partnership with Arkansas State University and the City of Jonesboro is a very positive relationship for our company and all parties involved.” Additional hotel amenities include 40,000 sq. ft. of meeting space, including the 15,000-sq.-ft. Arvest Ballroom (the largest ballroom in Northeast Arkansas), a 24-hour convenience store, business center, fitness center and an indoor pool. Each suite is equipped with complimentary Wi-Fi, a living area, coffeemaker, microwave, mini refrigerator and two HDTVs with movies for guests to stay entertained. Embassy Suites by Hilton Jonesboro Red Wolf Convention Center is part of Hilton Honors®, the award-winning guest-loyalty program for Hilton’s 17 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using a Digital Key.

Create: Jan 4, 2020     Edit: Jan 4, 2020     International News
Curio Collection by Hilton Debuts in Saint Kitts With KOI Resort Saint Kitts

Curio Collection by Hilton Debuts in Saint Kitts With KOI Resort Saint Kitts

Hilton (NYSE: HLT) announced the opening of KOI Resort Saint Kitts, Curio Collection by Hilton, representing the brand’s debut in St. Kitts and Nevis, which will also be KOI Hospitality’s first entry into the hotel space. The 102-room oceanfront haven is the latest addition to Curio Collection by Hilton, reinforcing the growth of its portfolio of one-of-a-kind hotels and resorts in premier destinations across the Caribbean and Latin America. Meaning ‘love’ in Japanese, the ‘KOI’ name was the inspiration behind the love and care that was put into the property, including the resort’s meticulously appointed guest rooms, delectable cuisine and poolside programming. Situated along Half Moon Bay and adjacent to the Royal St. Kitts Golf Club, KOI Resort Saint Kitts will launch a new lifestyle, vibe and frame of mind for those visiting the destination by offering Asian-inspired design, locally-inspired programming, globally celebrated cuisine by KOI Hospitality and immeasurable experiences for travelers. “Rapidly evolving into a high-end tourist destination in the region, St. Kitts has experienced a spike in tourism this year with arrivals booming 14.5 percent higher over the same period last year,” said Juan Corvinos, vice president, development, Caribbean and Latin America, Hilton. “Now growing at one of the fastest rates in the Caribbean, we recognize the demand for upscale accommodations, intuitive service and authentic experiences in this market. We look forward to providing travelers with a one-of-a-kind experience that can’t be found elsewhere on the island, as we continue to expand Curio Collection by Hilton’s presence globally reaching more than 80 properties.” Set on prime beachfront property, KOI Resort Saint Kitts is nestled on the quiet and secluded island of Saint Kitts with 102 guestrooms, a full-service pool terrace overlooking the ocean, a well-equipped gym and bespoke spa treatments, and a variety of elevated dining options, including the famed KOI Restaurant. The hotel is located within the “Cradle of the Caribbean” where the Atlantic Ocean meets Caribbean Sea. “KOI is one of the world’s largest hospitality brands and most iconic, offering memorable experiences in LA, Las Vegas, New York, Bangkok and Abu Dhabi,” said Nick Haque, CEO of KOI Hospitality Group. “Today is a dream come true for our evolving brand as we open the first KOI Resort on the beautiful island of Saint Kitts. Our new oasis will retain the same vision of our restaurants with design that appeals to all the senses.” Every detail of the property was curated by the KOI Hospitality executive team, creating guest experiences at the highest quality standard, providing a sanctuary for locals and visitors alike. Highlights include: Thoughtful Design Upon arrival, the sensory experience begins as guests are greeted by the sound of water and an unparalleled view of the lush island landscape and ocean. With a striking yet minimalistic design, the lobby interiors were inspired by the majestic and zen vibe reminiscent of Southeast Asia. The eye-catching and bold façade is an artistic mélange of soothing white and beige which gives way to the modern and sleek lobby adorned with handcrafted details, rich textures and unique pieces of art inspired by the local culture. Each guestroom includes plush furnishings with neutral tones and a minimalistic approach to room decor. Guestrooms feature floor-to-ceiling windows leading out to a tranquil terrace with panoramic views of the ocean, golf course or nearby mountain range. Each room boasts a variety of signature design elements and luxurious amenities include soothing rain showers, relaxing bathtubs, lavishly appointed beds and other modern comforts. Experiential Amenities With a dreamscape design embracing the natural beauty of the island throughout every facet of the resort, guests can unwind at the resort’s pool situated mere steps from the ocean on plush lounge beds within the resorts’ expansive pool terrace, which boasts views of the crystal blue waters that blend seamlessly into a vibrant blue sky. Notable amenities include the Kaya Spa, with a wide variety of body treatments, massages and facials in a tranquil setting. Other activities include an on-site fitness facility at the well-appointed Kaya Wellness. Globally Celebrated Dining Options Recognized internationally as a culinary hotspot for celebrities and globetrotters, the KOI brand is known for elevating food and hospitality to an art form. At KOI Resort, guests are welcomed by three culinary concepts, offering a genuine sense of style, haute cuisine and service. Culinary outlets include: KOI Restaurant – The highly acclaimed KOI Restaurant brand brings its signature restaurant to St. Kitts featuring sultry Asian-influenced design and delectable Japanese-inspired cuisine. KOI Saint Kitts is a sophisticated blend of modern elegance and Asian tradition. The candle lit dining room offers a zen design of earth-toned colors and sleek lines. Notable menu items include the KOI crispy rice and the Miso Bronzed Cod, as well as a variety of signature rolls including a baked crab roll and sunfire roll. Jaya Kitchen & Cocktails – As the resort’s poolside bar and restaurant, Jaya offers beach-inspired entrees and snacks such as salads, grilled sandwiches, brick-oven pizzas and fresh seafood and sushi. Guests are also welcome to enjoy craft cocktails, fine wines and beers from a curated selection of both local and imported brands. Jaya Ultra Lounge – For those looking for a sexy night of cocktails and vibrant scenery, Jaya Ultra Lounge serves a menu of Caribbean-inspired libations and customized craft cocktails. Guests can sample a flight of locally-sourced Caribbean rum while grooving to a modern soundtrack while watching the sun goes down. Meeting, Events and Weddings Ideal for intimate celebrations and functions, KOI Resort Saint Kitts offers an exquisite backdrop for a barefoot soiree followed by an elegant poolside reception or formal seated dinner overlooking the ocean. Those looking to host small corporate meetings, executive retreats and incentive groups can also take advantage of the unique venues and experiences available at a boutique-style hotel. Beyond redefining the resort experience for leisure guests, the property applies the same high-touch experience for the meetings and events market, with more than 6,000 square feet of total function space and state-of-the-art meeting facilities for up to 300 guests. Experiences and Cultural Immersion In addition to on property activities including water sports and state-of-the-art health/wellness offerings, guests have the option to explore the destination in style by renting a catamaran to sail to Nevis, snorkeling at Dieppe Bay Beach and ziplining the island’s lush forests. The resort is just minutes away from the St. Kitts & Nevis International Airport, Brimstone Hill Fortress National Park (a UNESCO World Heritage Site), Caribelle Batik and Mount Liamuiga. “With air arrivals increasing 15 percent1 in the first two months of 2019, St. Kitts & Nevis is a focal point in the expansion of Curio Collection to destinations where tourism continues to flourish,” said Jenna Hackett, global head, Curio Collection by Hilton. “With the opening of KOI Resort Saint Kitts, we look forward to introducing travelers to the unexpected and authentic Curio Collection experience that embodies the island’s local culture.” Hilton currently has a portfolio of more than 150 open hotels and resorts to welcome travelers in the Caribbean and Latin America. In its 100th year, the company continues to pursue additional growth opportunities in the region and currently has a robust pipeline of approximately 95 hotels throughout the region, including nearly 20 throughout the Caribbean.

Create: Jan 4, 2020     Edit: Jan 4, 2020     International News
Travel Trend Expectations for the 2020s

Travel Trend Expectations for the 2020s

Key trends - Technology advances to simplify travel; more conscious eco travel choices; Kyoto tops destination wishlist. Single apps for all travel needs, passport free travel, and mobile app check-in are the top three ‘new travel norms’ expected by travelers in the next decade, according to new research by Agoda. With the continued advancement of technology, revolutionary travel apps, and better connectivity, people expect a lot more from their travel experience in the next decade. Specifically, Southeast Asians half of all respondents in Indonesia (56%), Singapore (54%), Malaysia (53%), Taiwan (50%), the Philippines (48%) and Thailand (48%) considering this the norm in the next decade. This compares to only a third of people in the United Kingdom and the United States (33%). Specifically, in Taiwan (50%) and in Southeast Asia half of all respondents in Indonesia (56%), Singapore (54%), Malaysia (53%), the Philippines (48%) and Thailand (48%) considering this the norm in the next decade. This compares to only a third of people in the United Kingdom and the United States (33%). Meanwhile, Singapore (50%), Vietnam (47%), Philippines (45%), China (44%) and Australia (41%) are the top five origins most likely to see a future with passport-free travel. In the UK and US, they are less expectant of this advancement with only 1 in 5 expecting it to be the norm within the next decade. Technology has already made such a positive impact on how and where people travel as innovative technologies, like those developed at Agoda, give travelers instant access to millions of hotels and home properties around the world with real time pricing and availability. “It is a technology golden age for travelers, as technology is developed to simplify the way anyone, anywhere can search, book and pay for flights, hotels or holiday accommodation. The 2000s was defined by the mouse and the computer, putting online travel booking just a click away. The 2010s, was defined by the smart phone and app, and put a travel agent in the pocket of every phone owner, and the 2020s will be defined by the power of data and Machine Learning (AI). This will enable companies like Agoda to provide personalized, more relevant recommendations to make booking travel even easier,” explains Timothy Hughes, Vice President of Corporate Development at Agoda. "Asian travelers, in particular, are enthused by, and expectant of, technology developments that enhance and simplify their travel experience. Asian based companies are now leading the world in technology adoption and development to achieve this. I expect to see Asia press ahead with that lead in the 2020s - especially in areas such as video and augmented reality, improved mobile services with more chat and voice solutions, and payments to help bring the "unbanked" online". Globally, people want to increase travel, but also to make eco-friendlier travel choices Universally, people want to increase the amount of travel they undertake in the 2020s. Exploring more of their own country is cited by 40% of respondents globally, while international travel more often is anticipated at 35%. What’s also interesting, in the context of global narratives on climate sustainability, is the trend that more than a quarter want to make more eco-friendly travel choices in the next decade. Travelers from Singapore, Thailand and Indonesia are most keen to make eco-friendlier choices perhaps more aware than others with the recent closure of Maya Bay in Thailand, and the Boracay rehabilitation program in Philippines, and thus travelers want to do their bit even when on holiday. Travelers in the 35-44 and 55+ age groups are most likely to want to explore their own countries and territories more (40% and 42% respectively), with those from China, Indonesia, Japan, Malaysia, The Philippines, Taiwan, Thailand, US and Vietnam choosing domestic destinations within their top three wishlist destinations for the coming decade. Meanwhile Korean and Japanese travelers see themselves taking more solo trips in the next decade. Taiwanese and Indonesians would prefer taking a sabbatical or gap year. Kyoto scoops #1 spot as the world’s most desired destination to visit in the 20s Asia dominates the global travel wishlists destinations for the next decade, as travelers from both Asia and the West showcase a growing curiosity for Asian treasures like Kyoto (Japan) famed for its Shinto shrine, Kyoto is an eclectic blend of culture, food and history, followed by Bangkok, (Thailand) and Bali, (Indonesia). Travelers in Philippines, Thailand, Taiwan, Vietnam and Malaysia want to cross off their own capital cities from their travel lists. Meanwhile, South Korea, the UK, and Australian travelers are the only one who don’t choose a domestic destination on their wishlists for travel in the next decade. American and British travelers alike are most excited about visiting New York in the coming decade, with New York also a top three choice for travelers from Australia, Japan and South Korea. Both Malaysian and Indonesian travelers would like to visit Makkah by 2030. USA Next Decade of Travel 42% of Americans expect to check into hotels using their mobile phones as the norm while 29% expect to use a single app for all their travel needs. 12% of Americans want to make more eco-friendlier choices when traveling in the next decade. New York tops wishlist travelers in the US in the 2020s. This is followed by London (#2) and Sydney (#3). 38% of Americans would like to explore more of their own country in the next decade, while 26% would like to travel more internationally About the travel data All figures, unless otherwise stated, are from YouGov Singapore PTE Limited. Total sample size was 16,383 adults. Fieldwork was undertaken between 12 December 2019 and 18 December 2019. The survey was carried out online. The figures have been weighted and are representative of adults in the respective countries (aged 18+). Additional country breakdown can be found in the Agoda Press Room. About Agoda Agoda is one of the world’s fastest growing online travel booking platforms. From its beginnings as an e-commerce start-up based in Singapore in 2005, Agoda has grown to offer a global network of over 2.5 million properties in more than 200 countries and territories worldwide, offering travelers easy access to a wide choice of luxury and budget hotels, apartments, homes and villas to suit all budgets and travel occasions. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 5,000 staff across 67 cities in more than 30 countries. Agoda.com and the Agoda mobile app are available in 38 languages.

Create: Dec 30, 2019     Edit: Dec 30, 2019     International News
Cities account for $691 billion in tourism GDP and over 17 million jobs

Cities account for $691 billion in tourism GDP and over 17 million jobs

International visitor spending more important to cities than it is to countries, nine out of 10 top fastest growing cities in past decade are in emerging and developing countries and cities over reliant on domestic or international demand are more exposed to economic and geopolitical risks. The World Travel & Tourism Council (WTTC), which represents the global Travel & Tourism private sector, today released its comprehensive Cities Report for 2019. The report focuses on 73 major tourism city destinations, providing estimates of the GDP and employment directly generated by the Travel & Tourism sector, and highlights successful initiatives, strategies and policies that have been implemented. With more than half (55%) of the world’s population living in urban areas – due to increase to 68% over the next 30 years – cities have become the hubs for global economic growth and innovation, while also attracting more people who want to live and do business. The report reveals these 73 cities account for $691 billion in direct Travel & Tourism GDP, which represents 25% of the sector’s direct global GDP and directly accounts for over 17 million jobs. Additionally, in 2018, direct Travel & Tourism GDP across the cities, grew by 3.6%, above the overall city economy growth of 3.0%. The top 10 largest cities for direct Travel & Tourism contribution in 2018 offer diverse geographic representation, with cities such Shanghai, Paris, and Orlando all sitting in the top five. International visitor spending is often more important to cities than it is to countries overall. For example, Riyadh had international visitor spending accounting for 86% of total spending, while in Saudi Arabia as a whole, international visitor spending accounts for 45% of total spending. International visitors accounted for almost half (45%) of tourism spending across the 73 cities in the study, and an average spend of 29% for economies worldwide. Revenues from international visitors, will in some cases pay for city infrastructure projects, the provision of public workers and services that improve the quality of life for residents. For example, in London, international visitors spent $17.5 billion in 2018, nearly twice as much as the operating costs of Transport for London, and near four times the amount than the total expenditure for policing and crime within the city. Furthermore, international visitors in New York spent $21 billion last year, which is 3.8 times higher than the costs of the NYPD, and nearly twice the budget for city schools. The report also reveals all but one of the 10 global cities with the highest direct Travel & Tourism growth over the past decade, are in emerging and developing economies such as China, Turkey and the Philippines. Infrastructure development and prioritisation of tourism, has been a key driver of Travel & Tourism growth. The projected trends for 2018-2028 continue in this way, with all 10 coming from emerging and developing countries such as Morocco, India, Vietnam and Indonesia. According to the report, cities with an overreliance on domestic or international demand are more exposed to economic and geopolitical shocks. Some large Brazilian and Chinese cities which are highly reliant on domestic demand, could be exposed to changes in the domestic economy. On the other hand, cities which are more reliant on international demand and/or particular source markets, may be vulnerable to external disruptions. It also highlights several cities which demonstrate a more balanced split between domestic and international demand, including Cancún, Munich, Cairo and New York, which despite their geographical differences, all maintain a near perfect 50:50 split. Furthermore, a high degree of seasonality can also, at times put pressure on infrastructure, due to the heightened demand during a narrow timeframe. WTTC President & CEO, Gloria Guevara said: “Cities are an essential part of the Travel & Tourism sector, both culturally and economically, and their significance is set to increase over time. Achieving sustainable growth in cities requires reaching far beyond the sector itself, and into the broader urban agenda. As we go forward, the Travel & Tourism sector must be integrated into all aspects of a cities’ planning agenda. To drive true economic impact that can translate seamlessly into social benefits, a city must engage with all stakeholders, across the public and private sector, in order to establish the cities of the future. There is an opportunity to create long-term, sustainable change that can create real change for communities, especially within cities.” Read the WTTC City Travel & Tourism Impact Report 2019 here.

Create: Dec 24, 2019     Edit: Dec 24, 2019     International News
Mandarin Oriental to manage luxury palace hotel in Abu Dhabi

Mandarin Oriental to manage luxury palace hotel in Abu Dhabi

Mandarin Oriental has announced that it has signed a management contract to manage, and ultimately brand, the iconic Emirates Palace in Abu Dhabi, United Arab Emirates. The Group will take over management of the property from 1 January 2020. It will be Mandarin Oriental’s second hotel in the United Arab Emirates following the opening of Mandarin Oriental Jumeira, Dubai in early 2019. The hotel will be rebranded as a Mandarin Oriental property, following a phased renovation over two years, during which time the hotel will remain open. The work will encompass significant upgrades to guestrooms and recreational amenities, as well as new food and beverage facilities. The Emirates Palace hotel sits on a 1.3-kilometre private beachfront, featuring 394 guestrooms and suites, 12 restaurants and bars, 40 meeting rooms, a concert grade auditorium and a ballroom that can accommodate up to 2,500 people. Leisure facilities include a marina, two swimming pools, a spa and two fitness centres. “This is a unique opportunity to manage one of the most high-profile properties in the Middle East and will be an excellent addition to our portfolio in the region. We look forward to bringing the Group’s exemplary service standards to Abu Dhabi and to introducing the brand to a new audience,” said James Riley, Group Chief Executive of Mandarin Oriental Hotel Group. “The partnership with Mandarin Oriental represents an important milestone and aims to propel the property’s profile into a new era,” said His Excellency Sultan Dhahi Sultan Al Humairi, Managing Director of Emirates Palace Company (EPCO). “We look forward to a mutually prosperous and fruitful relationship with Mandarin Oriental Hotel Group,” he added. Emirates Palace, Abu Dhabi is centrally located in the heart of the city, conveniently situated for both leisure and business travellers. The Grand Mosque and the Abu Dhabi National Exhibition Centre are a short drive away. The Marina Mall is nearby and the commercial centre of the city is also easily accessed. The hotel is 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport.

Create: Dec 23, 2019     Edit: Dec 23, 2019     International News


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