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Greetings (Key Words)

Good morning… Good afternoon… Good evening… Use sir/madam or use name when u know it. Why do you think using the guests name is one of our Hilton’s Brand Standards? Makes the guest feel special, it is personalized, it shows you have made a special effort. In what ways can you find out what the name of the guest is? Through you having a conversation with the guest, key card, event information, or simply asking. Once you know it, take the opportunities to use - notice the reaction you get!

Create: Jun 12, 2019 Edit: Jun 12, 2019 Etiquettes

Management Terms: Career Planning and Development

Career planning and development The lifelong process of working out a synthesis between individual interests and the opportunities (or limitations) present in the external work related environment, so that both individual and environmental objectives are fulfilled. It is a continual process that affects both the individual and the hospitality organization. For the individual in the hospitality industry it involves career planning and career outcomes and encompasses such issues as job change, mobility, and stages of a career. Whilst for the hospitality organization it is concerned with and influences human resource planning. The demise of the traditional hospitality organizational career, with its vertical progression, has affected an individual’s career development with the trend now being to develop core skills, increase marketability, and develop employability. A gradual shift has been seen from the traditional skill base (such as food and beverage) to more managerial and business skills together with the need for international experience and language skills.

Create: Jun 12, 2019 Edit: Jun 12, 2019 Hotel Management

Airbnb Online Reservation

Airbnb began in 2008 when two designers who had space to share hosted three travelers looking for a place to stay. Now, millions of hosts and travelers choose to create a free Airbnb account so they can list their space and book unique accommodations anywhere in the world. And Airbnb experience hosts share their passions and interests with both travelers and locals. Airbnb helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so hosts and guests can communicate with certainty, and manage a trusted platform to collect and transfer payments. CONTACT Airbnb Airbnb Airbnb Airbnb.com Support@Airbnb.com

Create: Jun 7, 2019 Edit: Jun 9, 2020 International Hotel Online Reservations

Air Europa joins forces with Expedia to offer global accommodation deals

Air Europa, the airline of Globalia, the largest Spanish tourism conglomerate, is today announcing an exclusive agreement with Expedia Partner Solutions (EPS), the B2B brand within Expedia Group, to offer its travelers hotel bookings for the first time. Air Europa is now powered by EPS’s online template, Hotels.com for Partners, providing travelers with access to 500,000 accommodations in more than 25,000 destinations worldwide. Air Europa travelers who book flights via the co-branded website www.aireuropa.com also benefit from more than 650,000 promotional rates, saving an average of 15% when a hotel is bundled with a flight. Through the agreement, those travelers can also collect Air Europa SUMA loyalty ‘Miles’, with points for every euro spent on accommodation. For Air Europa, Expedia Partner Solutions has been the perfect travel partner to work with on this great project; it has enabled us to offer a more complete customer experience”.

Create: Jun 1, 2019 Edit: Jun 22, 2019 International News

Adl Afarinan Mandegar Company

Adl Afarinan Mandegar company has been founded with the aim of commercial activity and focusing on transferring technology from advanced countries to Iran since 2006. The company has management and communication potentials in Iran, Germany, Canada, India and Dubai through which has developed its services. The focus of transferring technology projects are on tourism, informatics and power industries which are conducted professionally through adopted agencies. Adl Afarinan Mandegar company is ranked as the 2nd place by informatics supreme council and has received its activity certificate from computer guild system. It is the member of Iran and Germany commercial room as the exclusive agent of outstanding European companies such as Protocol and Matrix in Germany, Hetza in Russia, XN in England and etc,. The company cooperates with well-known companies such as Takvim (Schneider), Louwman (Alcatel), System cooperators in order to provide integrated systems of hospitality management. Contact ADL_CO ADL_IR ADL_CO.ir Info@ADL-CO.ir 02122660288

Create: May 29, 2019 Edit: Jan 12, 2020 Regional Hotel Management Software

AAC Specialist center, Software Provider Applications

The center of its activities in 1379 began managing Ali Farahbod on the computer.At first, the center of Dos and Windows operating systems was limited programming The growth of IT knowledge in Iran, we were forced to increase their activity so that we can maintain our place in the world of IT, Therefore, using our experience and knowledge engineers to recruit university graduates to expand the scope of its activities to the extent that today we our activities in various fields. Contact IranAAC IranAAC IranAAC AACIR.com Info@aacir.com 02188800121

Create: May 28, 2019 Edit: Jan 12, 2020 Regional Hotel Management Software

TIRAMISU CAKE

This easy tiramisu cake is made of a tender vanilla cake soaked with coffee syrup, topped with creamy mascarpone frosting, and dusted with cocoa powder. Just like classic tiramisu in cake form! What Is Tiramisu? This Italian dessert loosely translates to a “pick me up” and falls somewhere between a pudding and a trifle. Layers of whipped pudding known as zabaglione are layered with coffee and liqueur-soaked lady fingers. Then the whole dish is topped with cocoa powder or shaved chocolate. The history and invention of tiramisu is quite disputed, with some Italians claiming it to be a rustic heritage dish and others saying it could only have been invented by an Italian pastry chef. It became popular in the U.S. in the 1980s where it remains popular as a “restaurant only” type dessert. Tiramisu at home requires a bit of work (mostly in making a zabaglione from whipped eggs), but since making this dish at home means you can dial in the flavors exactly as you like them, the efforts are well worth it. As your fork swipes through a serving you’ll find that the lady fingers are miraculously tender, holding together a light-as-air pudding. Each bite is rich and creamy with a balanced sweetness and just a little boozy with coffee and cocoa’s bitterness for a dessert that keeps you coming back for more after each bite.

Create: May 18, 2019 Edit: May 28, 2019 Coffee Shop

Breakfast (Section six- Poland)

In Poland, where breakfast is known as śniadanie , you might dine on an open-face sandwich, or zapiekanka or kanapka (popular word for “sandwich”), made of cold cuts, meat spreads, kiełbasa, cheese, tomatoes and sliced pickles. Hot dogs (without rolls) are popular as well. Bread and rolls of all types figure prominently at the Polish breakfast table. Bread is usually fresh, warm and crispy

Create: May 15, 2019 Edit: May 16, 2019 Cookies

How to be a good Waiter/Waitress

Don't rush your guests! One of the thing that we really don't like is to rush the gusts. Follow the situation and at what stage the tables are. If you see empty plate don't just assume that the person finished the meal. Observe. Give every guest 1-2 minutes after they stop chewing before you clear the table. We all know the restaurants are busy but never show that tou your guests. Keep calm at all time.

Create: May 15, 2019 Edit: May 16, 2019 Waiter

Your Role in the Restaurant Organization (Section two)

The organization or arrangement of jobs in a restaurant diagrammed on paper is known as the organization chart. Knowing how you fit into the organization chart helps you function in your job. In the dining room organizational structure, bussers and servers report to their immediate supervisor, who may be a head server. The head server reports to the host or maˆıtre d’hˆotel, who reports to the dining roommanager. The dining room manager reports to management. In small restaurants, one person may assume several of these positions. For instance, your immediate supervisor may be a maˆıtre d’hˆotel or host who also assumes the head server’s job. In large restaurants, additional staff, such as an expeditor, may help the server bring food from the kitchen. To avoid causing problems within the organization, follow the organizational structure. When you have questions or problems concerning the rules, regulations, or policies, talk to your immediate supervisor. Your supervisor has more experience and is in a position to solve certain problems.

Create: May 15, 2019 Edit: May 16, 2019 Waiter

Canopy by Hilton Venice City Centre Announced for 2021

Hilton is set to introduce its upscale lifestyle brand, Canopy by Hilton, to Italy with the arrival of a new hotel planned in Venice. The news follows a management agreement between Hilton and Marseglia Group, owners of Hilton Molino Stucky Venice. Patrick Fitzgibbon, Senior Vice President, Development, EMEA, Hilton, said, "Hilton has enjoyed a presence in Venice for more than a decade with Hilton Molino Stucky Venice. During that time, we have been focused on delivering exceptional guest experiences, creating meaningful employment and making a sustainable contribution to the local economy - a legacy that is set to continue with the arrival of Canopy by Hilton. The new hotel will contribute to the ongoing urban regeneration of the local neighbourhood of Cannaregio and create a vibrant meeting place for guests and local residents alike." Gary Steffen, Global Head, Canopy by Hilton, Hilton, said, "Canopy by Hilton is rooted in the local neighbourhood, and we're particularly excited to incorporate and celebrate the unique cultural, culinary and artistic influences of Cannaregio area in Venice. Canopy by Hilton Venice City Centre will be a stunning addition to our growing lifestyle portfolio in Europe, which already includes trading hotels in Reykjavik and Zagreb." Leonardo Marseglia, President of Marseglia Group said, "This is an important project for the relaunch of the historical city centre of Venice, revitalising a part of the city currently in a state of neglect and degradation and unlocking a new and vibrant neighbourhood where local residents and visitors can enjoy the best of Venetian hospitality in the new Botanical Gardens. We are proud to be continuing our partnership with Hilton on this spectacular new project." Canopy by Hilton Venice City Centre will join more than 30 Hilton hotels trading or under development across Italy when it opens in 2021. The hotel will be incorporated within the redevelopment of the existing buildings of the Venetian Botanical Gardens which date back to the 19th century. Canopy by Hilton hotels are thoughtfully curated to appeal to travellers seeking a locally inspired experience, with unique interiors that are influenced by the culture and history of the neighbourhood. Guests are welcomed by friendly Enthusiasts with expert local knowledge and recommendations and are invited to immerse themselves with local food and drink tastings and use of the complimentary Canopy by Hilton bicycles to explore the city. The introduction of Canopy by Hilton in Italy follows plans announced earlier this year to welcome guests at two new hotels in France, in Bordeaux and Paris. The new Canopy hotels join spectacular European properties in Reykjavik and Zagreb, with a further hotel under construction in London.

Create: May 13, 2019 Edit: May 14, 2019 International News

New DACH-focused conglomerate makes maiden hotel purchase in Hamburg

In a bid to create solid long-term investments, the Bayerische Versorgungskammer (BVK) has partnered with GBI AG, a German project development company, to invest in and manage hotel properties in Europe’s Germany (D), Austria (A), and Switzerland (CH) — or DACH — region via a fund created by Frankfurt-based Universal-Investment. The new fund’s strategy is to build a high-value, long-term portfolio. An initial investment of €500 million ($560 million) will go towards this goal. With about €77 billion ($98 billion) of managed funds, the BVK is one of Germany’s most important institutional investors. BUILDING A NEW PORTFOLIO The collaboration between GBI and BVK officially began in early 2019 when the purchase of the fund’s first hotel property, the Lindner Hotel Am Michel in Hamburg, was decided. “Set in a perfect downtown location in one of Germany’s most dynamic hospitality markets, this 4-star hotel is a fitting first step for the fund,” says Simon Behr, Director of Fund Management & Transaction at GBI AG. Opened in 2008, the 4-star hotel set in Neanderstreet has 259 modern rooms and comes with a large events and conference space with seven meeting rooms. After being run by Lloyd Fonds AG for over 10 years, it has now been sold to BVK’s new fund.

Create: May 12, 2019 Edit: May 14, 2019 International News