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Management Terms: Account settlement

Create: May 6, 2019 Edit: Jun 12, 2019

Account settlement

A term used to describe a situation that occurs when a guest account folio is brought to a zero balance (i.e. when the guest pays their account).

Guests can pay their account in numerous ways namely: by cash, by credit card, by direct billing arrangement (normally arranged before the guest stay), or a combination of the above.

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Education frame

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4 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success

How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

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In a World of Mobile Lifestyles and Remote Working, What Role Will Hotels Play

Why Compliance Doesn’t Equate to Data Security

Delivering the Service Experience - Chapter 14 ; Closing the Loop by Acting upon Guest Feedback

Delivering the Service Experience - Chapter 13 ; Signals of Training Transfer

Education time line

Edit: Oct 27, 2021Marketing: From Brand Multiplicity to Brand Authenticity

Edit: Oct 13, 2021How Addressing ESG Can Also Save Hotels Money

Edit: Jul 28, 2021Five Ways Tech Builds the Next Stage of Local Authenticity for Hotel

Edit: Jun 9, 20214 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success

Edit: May 26, 2021How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

Edit: May 25, 2021Hotels Are Slowly Recouping Business, But When Will the Corporate Guest Return

Edit: May 17, 2021Think In-Room Wellness to Welcome Back Post-Pandemic Guests

Edit: May 8, 2021Senior Team Alignment Critical for Leisure and Group Recovery Success

Edit: May 6, 2021In a World of Mobile Lifestyles and Remote Working, What Role Will Hotels Play

Edit: Apr 19, 2021Why Compliance Doesn’t Equate to Data Security

Edit: Oct 18, 2020Delivering the Service Experience - Chapter 14 ; Closing the Loop by Acting upon Guest Feedback

Edit: Sep 29, 2020Delivering the Service Experience - Chapter 13 ; Signals of Training Transfer

Edit: Sep 25, 2020Delivering the Service Experience - Chapter 12 ; Frontline Employee Incentives

Edit: Sep 5, 2020Delivering the Service Experience - Chapter 11 ; Perceived Waiting Times

Edit: Aug 24, 2020Delivering the Service Experience - Chapter 10 ; Forecasting and Contingency Plans

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 9 ; Service Failure Recovery

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 8 ; The Check-Out Experience

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 7 ; The Food and Beverage Experience

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 6 ; The Public Space Experience

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 5 ; The Guestroom Experience

Edit: Aug 13, 2020Delivering the Service Experience - Chapter 4 ; The Check-In Experience

Edit: Aug 13, 2020Frontline Employee Feedback and Evaluation - Chapter 3

Edit: Mar 31, 2020Enabling the Service Experience - Chapter 2

Edit: Mar 7, 2020Enabling the Service Experience - Chapter 1

Edit: Dec 21, 2019Collective Bargaining

Edit: Oct 23, 2019Centralization

Edit: Oct 23, 2019Database systems

Edit: Oct 23, 2019Call center in a hotel

Edit: Oct 23, 2019Data mining

Edit: Jun 12, 2019Management Terms: Career Planning and Development

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