Management Terms
Create: May 6, 2019 Edit: May 7, 2019
Back office systems
The IT (Information Technology) business applications that support the internal business functions
of hospitality organizations. Like the customer-facing (front office) ones, these applications are
instrumental in the fulfillment of the hospitality or tourism enterprise’s mission – from product
to service and everything in between.
They are usually software packages such as Business
Performance Management Tools, Enterprise Resource Planning, Supply Chain Management and
Sourcing, or individual applications such as
inventory management, purchasing or e-procurement,
menu and recipe management (for catering operations), human resources management
(e-recruitment, e-training, employee scheduling, and payroll), energy management, preventative
property maintenance, and accounting.
Customer-centric strategies require back office systems to
have some level of integration with front office systems (mainly the property management system
(PMS) in the case of hotels and the customer relationship management (CRM) system of the
enterprise) in order to provide a complete outlook on customer interactions and the connected
business processes..
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