Tourism Minister Ali Asghar Mounsan announced; We offered to provide people with the opportunity to compensate the tourism activists and bring joy to the people after the disease has subsided.
Create: Mar 14, 2020 Edit: Mar 14, 2020 Regional NewsMehrdad Sotoudeh, Vice President of Development Projects of Bushehr Governorate; Lack of hygiene and unnecessary travel will cause a crisis in the province. Unfortunately, this year, due to the spread of the Corona virus, there will be no tourism services provided and accommodations will be closed. Guest home operators in the province who ignore warnings are severely dealt with
Create: Mar 14, 2020 Edit: Mar 14, 2020 Regional NewsThe Check-In Experience Technique 45 Use Strong Verbal Greetings at Check-In; A front desk associate should never address a guest with the phrase ‘checking in?’ Such a greeting does not engender a spirit of hospitality. Would an initial greeting to a visiting friend at your home be ‘staying with me?’ Technique 46 Eliminate the View of Employee Trashcans; A trashcan does not engender a sense of hospitality. Trash- cans used behind the front desk should be positioned so that guests cannot see them. Technique 47 Offer Infused Water at Check-In; During prime check-in hours, keep a beverage dispenser of infused water in the lobby area. Guests can be instructed to help themselves to the water that can be infused with flavors such as strawberry or cucumber. Technique 48 Dispense Information on Tour Bus; If your hotel has tour buses staying at the hotel, have a representative get on the bus before the guests disembark. The hotel representative will have an opportunity to welcome the guests to the hotel, explain outlet hours, and any perti- nent information regarding their stay. If they have to wait in line to give a credit card, they can be instructed at this time. Once they enter the hotel you will lose the “togetherness” of the group. Technique 49 Designate a Children’s Check-In Spot; If a significant number of family check-ins are expected on a given day, designate a spot at the front desk with a sign reading ‘children’s check-in’ and place a step-stool at the spot so that children can see over the front desk. As a component of the children’s check-in, the child could be asked if s/he would like to provide a signature on a document. Such a signature request might be the first time the child has ever been asked for his/her signature. Technique 50 Use High Quality Pens at the Front Desk; Always have an ample supply of high-quality pens at the front desk for guests to use while checking-in. At least one person per group must physically touch the pen. The use of a high-quality pen is a subconscious signal of attention to detail. Technique 51 Incorporate a Guessing Game for Children; Keep a cardboard box with a hole in it behind the front desk. When a child is checking-in with parents, if the front desk is not too busy, ask the child if s/he would like to feel inside the hole and guess what the box contains. If the child guesses correctly, then s/he wins a prize. Unique objects such as a pine cone can be the touch-item in the box. Prizes can be small trinkets ordered from a vendor such as Oriental Trading Company. Or, a series of three boxes can be set-up and if the child guesses all three items correctly then s/he can be issued a certificate. Technique 52 Offer a Pet; When a child is checking-in with parents, ask the child if she brought a pet. When she says ‘no’ ask her if she would like a pet for the duration of her stay. When she says ‘yes’ then let her pick a fish from a fish tank and put it in a fish bowl in her guestroom. Technique 53 Have Word Search Puzzles and Coloring Sheets at the Front Desk; Welcome the children checking in as well as the adults. Surprise them with a word search puzzle or coloring page directly relating to your hotel. Such items occupy the child’s time as well as make them feel welcome. Technique 54 Offer a Sticker Treasure Hunt; At check-in, young children can be given sticker books. They can collect more stickers for the books by either visiting various locations around the hotel or by visiting local attrac- tions. This effort, in essence, serves as a treasure hunt by means of the sticker book. Technique 55 Host a Nutella Party; On a day with a large number of family check-ins, a sign can be placed at the front desk announcing an evening Nutella party for the children. Technique 56 Offer a Dog Training Class for Children; If someone on the management team has a well-trained dog, then s/he can periodically place a sign in the lobby read- ing ‘Dog Training Class at 4:00 PM.’ The manager can bring his/her dog and demonstrate some of the commands that the dog knows for the children. Technique 57 Allow Guests the Opportunity to Jog with Members of the Management Team; At check-in, guests can be invited to go on a group jog with a member of the hotel’s management team at a set time in the A.M. The group jog can occur every morning by rotating the responsibility between several members of the manage- ment team who enjoy jogging. Conversations during the jog will help solidify bonds between the hotel and guests. Technique 58 Roll Out the Red Carpet; Periodically roll out a red carpet near the entrance of the hotel (or inside the lobby leading to the front desk). Manage- ment can be creative with the signage which can read “Wel- come to Hotel X, where red carpet treatment is the norm” or “Red carpet treatment at a value.” Technique 59 Offer Treat Bags for Pets; How you treat a guest’s pet is very important. If a guest pays for a pet to stay at a hotel, then the pet is likely consid- ered a member of the family. Create a treat bag, distributed at check-in, which contains a treat, directions on where to take the pet to go out, a poop bag, and the “rules” for the pet room. Technique 60 Remember Pet Names; Front desk agents should be taught to record pet names in the guest history section of the property management sys- tem. Along with the pet’s name, the agent should also insert a short (3–4 words) physical description of the pet. When the pet revisits, s/he should be addressed by name. Technique 61 Offer Aromatherapy; If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a plug-in aro- matherapy treatment that can be used in the guestroom to relieve stress. Technique 62 Offer Free Upgrades on Occasion; If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a complimen- tary upgrade to a suite-style room (if available). Technique 63 ‘Google Image’ Guests with Unique Names; If a front desk agent has some downtime between tasks, then s/he should be taught to search the arrival list for guests who have visited in the past and who have unique names (e.g., Vincent Magnini). The agent can then “Google Image” those names so that the guest can be greeted by name upon arrival. Technique 64 Create a Strategic Alliance with a Car Wash; The hotel could establish a strategic alliance with a mobile waterless car wash provider. Each front desk associate can be empowered to select one incoming guest each day and ask them if s/he would like a complimentary exterior car detailing during their stay. Conversely, the 10th guest checking in every day could be made the complimentary offer to help ensure fairness. Technique 65 Record Guests’ Preferences; Repeat guests want to be recognized. Frontline staff should utilize the computer system to keep information on the guest’s desires such as room type, location, favorite drink, etc. Technique 66 Drive Bookings to the Proprietary Website; If a front desk agent sees that a regular guest is using a 3rd party OTA to book his/her room, the agent should inform the guest that equivalent rates can be found on the hotel’s propri- etary site. It should be explained that the savings in fees and commissions by the hotel would be used for additional guest services and amenities.
Create: Mar 14, 2020 Edit: Aug 13, 2020 Hotel ManagementKarim Rasoolzadeh, Vice President of East Azarbaijan Hotels & Hotel Apartments Association Measures needed to prepare for the Corona virus, such as staff training, infection control in hotels using disinfectants, and training on how to deal with travelers has been taken. During the past month, passport control and identification of people who have traveled to China and Qom in recent months have also been carried out by activists.
Create: Mar 2, 2020 Edit: Mar 2, 2020 Regional NewsAhmad Fallahian, secretary of Qom Hotels and Hotel apartments Association, announced; There is no guest to be accommodated in Qom hotels. All reservations have been canceled and we have refunded the full payment without any penalty. There are no disinfectants; no gloves, no hygiene or alcohol. We have asked the Chamber of Commerce to allocate a separate quota to the city's hotels where guests are traveling, but we have not received any answer yet.
Create: Mar 2, 2020 Edit: Mar 2, 2020 Regional NewsThe Zleep Hotel Frankfurt Airport is set to become the second hotel to operate under the brand in Germany following the Zleep Hotel Hamburg Altonaer Volkspark. The Zleep Hotel Frankfurt Airport is a new build project which is being completed in conjunction with the property development company Four Points Development GmbH. The hotel is scheduled to open in spring 2022. It will offer 165 rooms, a Nordic design lobby and snack bar, a gym area and numerous car parking spaces including underground parking.
Create: Mar 1, 2020 Edit: Mar 1, 2020 International NewsAfter a person was infected with the Corona virus in Tenerife, Spain, about one thousand tourists were baned to leave the hotel.
Create: Mar 1, 2020 Edit: Mar 1, 2020 International NewsDue to Corona virus outbreak, Italy's economy, including the tourism industry, has been influenced by the spread of the Corona virus, and the governor of Veneto ordered the opening of all schools, cinemas, museums and public places on Monday. In Italy, more than 400 people have been infected with the coronavirus. Many sports competitions were postponed following the outbreak. Many foreign tourists canceled their planned trips to its cities, including the historic city of Venice.
Create: Mar 1, 2020 Edit: Mar 1, 2020 International NewsThe new HALL Arts Hotel, which opened its doors in the Dallas Arts District in December 2019, has joined Crescent Hotels & Resorts’ Latitudes collection of lifestyle hotels & resorts. With a lifestyle-driven, property-specific approach to hotel management and operations, Crescent’s Latitudes portfolio encompasses exceptional hotel properties from across the U.S. Some of the collection’s featured properties include The Mayfair at Coconut Grove, Newport Beachside Resort, and the PGA National Resort & Spa. Designed by HKS Architects, HALL Arts Hotel offers 183 contemporary guest rooms, including 19 Dallas Arts District-inspired suites, a rooftop pool, a show-stopping contemporary art collection and a state-of-the-art fitness center. ELLIE’S Restaurant + Lounge serving breakfast, lunch, dinner and in-room dining with live music and entertainment five nights a week.
Create: Mar 1, 2020 Edit: Mar 1, 2020 International NewsFrontline Employee Feedback and Evaluation Technique 39 Incorporate Service Assessment in Performance Evaluations; The standard form on which to complete all associates’ written performance evaluations should contain a section eval- uating customer service. For back-of-the-house employees, items such as teamwork and dependability can be addressed in this section as these items impact guest satisfaction scores. Technique 40 Mystery Shop Telephone Etiquette; Hotel associates’ telephone habits and etiquette should be shopped at least once per quarter. Are the hotel’s telephones answered promptly? Does the hotel representative identify himself/herself by name? Is the reservationist enthusiastic? Technique 41 Offer a Balance of Positive Feedback; Managers and supervisors cannot be complacent and must give constructive feedback whenever needed. Therefore, in an effort to avoid being perceived a negative or a ‘nitpicker,’ each manager or supervisor should not go home for the day without giving at least six positive pieces of feedback to associ- ates (e.g., “your shoes are nicely polished;” “I like the way you phrased that response to the guest inquiry,” etc.). Technique 42 Mystery Shop Customer Service; The hotel should use one mystery shopper guest every quarter to evaluate customer service at the various hotel/ guest points of contact. In some quarters, the mystery shopper should be disguised as a business traveler and in other quar- ters, the mystery shopper should be accompanied by a friend and be under the guise of a leisure traveler. Technique 43 Set Cross-Training Goals; In the section of the associate performance evaluation in which goals are set, all associates should have at least one goal related to being cross-trained on a new area within his/her department or in a different department. Technique 44 Allow for Self-Assigned Goals; In the section of the performance evaluation in which goals are set for the associate, s/he should be permitted to set at least one goal for himself/herself. The associate needs own- ership and buy-in on the goals.
Create: Feb 29, 2020 Edit: Aug 13, 2020 Hotel Management"Amir Pouyan Rafiei Shad" Head of the Association of Tehran Travel Agencies: The status of the tours will be determined by March 6 and will be re-examined if conditions persist. We asked agencies which are in debt or signed contract in another country to send us a sample of their contracts with hotels and foreign offices. In national travels, hotels and agencies can better understand the situation, but in international tours, the Ministry of Tourism must help the agencies and receive the necessary consultations.
Create: Feb 28, 2020 Edit: Mar 1, 2020 Regional NewsForeign Minister of the Netherlands Stef Blok said on Friday that his country is willing to expand economic and tourism relations with Iran, particularly with Isfahan province. “We came to Isfahan because we have heard a lot about the rich culture and hospitality of the people here,” Blok said in a meeting with Isfahan Governor General Abbas Rezaei. “Government of the Netherlands is ready to boost economic relations as well as tourism exchange with Iran, especially with Isfahan,”. Talking about U.S. sanctions against the Islamic Republic, the Dutch official noted that over the past two years, sanctions have limited bilateral cooperation, adding “Efforts are being made to expand cooperation [despite economic sanctions].” Rezaei for his part said the ground is fertile for expansion of bilateral tourism relations with the aim of hosting Dutch tourists in Isfahan.
Create: Feb 28, 2020 Edit: Feb 28, 2020 Regional News