Ascott Limited Hotel

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 58,000 operating units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as over 42,000 units which are under development, making a total of more than 100,000 units in over 660 properties. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu. Its portfolio spans more than 170 cities across over 30 countries. Ascott’s properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India; Dubai, Doha and Manama in the Middle East as well as Ghana in Africa. Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984. In 2006, it established the world’s first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide. Ascott’s achievements have been recognised internationally. Recent awards include DestinAsian Readers’ Choice Awards 2019 for ‘Best Serviced Residence Brand’; World Travel Awards 2018 for ‘Leading Serviced Apartment Brand’ in Asia, Europe and the Middle East; TTG China Travel Awards 2018 for ‘Best Serviced Residence Operator in China’; Business Traveller Asia-Pacific Awards 2018 for ‘Best Serviced Residence Brand’; Business Traveller UK Awards 2018 for ‘Best Serviced Apartment Company’ and Business Traveller China Awards 2018 for ‘Best Luxury Serviced Residence Brand’. For a full list of awards, please visit https://www.the-ascott.com/ascottlimited/awards.html. As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices. Ascott’s parent company, CapitaLand is one of Asia’s largest real estate companies. Headquartered and listed in Singapore, it is an owner and manager of a global portfolio worth over S$100 billion as at 31 December 2018, comprising integrated developments, shopping malls, lodging, offices, homes, real estate investment trusts (REITs) and funds. CapitaLand's market capitalisation is approximately S$13 billion as at 31 December 2018. Present across more than 180 cities in over 30 countries, the Group focuses on Singapore and China as core markets, while it continues to expand in markets such as Vietnam, Europe and the U.S.    CapitaLand’s competitive advantage is its significant asset base and extensive market network. Coupled with extensive design, development and operational capabilities, the Group develops and manages high-quality real estate products and services. It also has one of the largest investment management businesses in Asia and a stable of five REITs listed in Singapore and Malaysia – CapitaLand Mall Trust, CapitaLand Commercial Trust, Ascott Residence Trust, CapitaLand Retail China Trust and CapitaLand Malaysia Mall Trust.loyalty program was known as Radisson Rewards. CONTACT  FourSeasons  FourSeasons  Ascott.The.Residence  The-Ascott.com

Management Terms

Hands-on learning Often in the hospitality industry individuals learn by experience, practicing, and displaying certain behaviors. For example a new bartender will learn the mix of cocktail ingredients and then practice how to blend these together whilst a room attendant will practice the various steps involved in making a bed. Many companies now identify key skills for all jobs within their organization to support and target learning. Hilton (UK) for example has defined the technical and behavioral skills (TBS) required for all operations roles and designed learning experiences around these. This is known as behavioral learning and is best suited to skill development. Attitudinal development is better achieved through cognitive learning. In this process learning is stimulated by explanation and understanding of concepts and theories which will then allow the learner to adapt their attitude to a given situation.

Croatian hotel and spa opens its doors

Described as "a new ultraluxe hospitality project created by renowned Croatian entrepreneur Pavo Zubak" the spa element has been created by international spa consultants Illyria Wellness. "Two thousand years ago, a water springs goddess named Ika was revered all along this coastline. Today, Ika's springs still rise up through the salty Adriatic in the place that bears her name," said Liz Ugrin, co-founder of Illyria Wellness. "The Amber Road of the ancients also passed through this place, so as I set out to define the spa concept and develop wellness rituals, the stories began pouring out from the abundance of antiquity - just like Ika's springs." Pavo Zubak, founder of Zubak Grupa, said: "The Opatija Riviera has long been a place of inspiration for musicians, intellectuals, and writers. But at Ikalia Spa, we are tapping into why so many artists - from Puccini to Isadora Duncan - felt called here for renewal. There is a mystery in Ika, just below the surface, that has attracted seekers not just for hundreds of years, but thousands." Ikalia Spa sources artisan natural ingredients for its treatments, such as pure Baltic Amber powder, local olive crush, organic distilled plant oils, and premium plant-based skin care featuring Croatian spring waters.

$2.6B Encore Boston Harbor to open June 23

The $2.6 billion Encore Boston Harbor Resort will begin welcoming guests June 23. The 671-key property includes a 210,000-square-foot casino, 15 dining and lounge venues, 50,000 square feet of indoor and outdoor event space, a spa and a 6-acre park space. The resort’s casino space is split into two sections: a main first floor area with more than 3,000 slot machines, 143 table games and a casino bar; and, on the second floor, an 88-table Poker Room. The property’s selection of restaurants, bars and lounges will include concepts from Wynn and Encore Las Vegas, including the Sinatra restaurant, Wynn Buffet and Rare Steakhouse. Other resort dining venues will draw inspiration from the produce and ingredients of New England and the Atlantic. The Encore Boston Harbor Resort will offer more than 50,000 square feet of conference space, including 10 break-out rooms, a promenade and a 37,000-square-foot grand ballroom. Additionally, the property will feature 21,000 square feet of seasonal outdoor space overlooking the Boston Harbor and skyline. Other amenities and features include the 17-treatment room Spa at Encore Boston Harbor with a neighboring salon and barber, luxury retail shops and a water transportation system from Boston directly to the resort.

Hotel News Education - Cooking

First impressions: the arrival experience

Like it or not, most people judge us by what they see. In the first few seconds of meeting, they have assessed us and make a judgment—positive or negative—that is not easily changed. By the time we open our mouths to speak, our words will account for only a portion of a person's perception of us. The rest is based on our tone of voice and the way we look and move. We look for clues such as clothing choices, grooming and demeanor to tell us about their trustworthiness, credibility, effectiveness. Cleanliness, attention to detail and more. These clues are also a shortcut to evaluating a business establishment. By observing the appearance and body language of the personnel, a customer judges—again, positively or negatively—whether or not he or she want to do business there. Personal appearance, grooming, body language and the first words we say are tools we can use to influence the visual impact we make during our first moments with a new person. When we understand how much we influence other by our dress and appearance, we become much more careful in selecting what we were to face the world each day.

Radisson Hotels Group

Radisson Hospitality , Inc. trading as Radisson Hotel Group, is an American multi-national hospitality group. The company started as a division of Carlson Companies, which owned Radisson Hotels, Country Inns & Suites and other brands. In 1994, Carlson signed a franchise agreement with SAS International Hotels (SIH), which SIH started to use the brand Radisson SAS in the Europe, Middle East and Africa markets. In 2005, Carlson acquired 25% shares of SIH, at that time known as Rezidor SAS Hospitality. In 2010, Rezidor Hotel Group (former Rezidor SAS) became a subsidiary of Carlson. Since then, the enlarged hotel group had a new trading name Carlson Rezidor Hotel Group, which was one of the top hotel corporations in 2013. In 2016, Carlson Companies sold Carlson–Rezidor to Chinese conglomerate HNA Group. However, in 2018, HNA Group re-sold Carlson–Rezidor to Jin Jiang International Holdings. In the fourth quarter of 2017, Carlson Hotels, Inc., the holding company of the group, was renamed to Radisson Hospitality, Inc., while the listed subsidiary Rezidor Hotel Group AB, was renamed to Radisson Hospitality AB. As of 2019, Radisson Hotel Group owns or operates 7 hotel brands: Radisson, Radisson Blu, Radisson Collection, Radisson Red, Country Inn & Suites by Radisson, Park Inn by Radisson, [[Park Plaza Hotels & Resorts|Park Plaza]. The loyalty program was known as Radisson Rewards. CONTACT  Radisson  RadissonHotels  RadissonHotelGroup.com

The Dedica Anthology

The Dedica Anthology is a brand in contemporary luxury hôtellerie, launched on 21 April 2018. The brand encompasses five 5-star hotel properties and four 4-star associate properties, located in Italy and across Europe. The properties, previously part of Boscolo Hotels, were acquired by US-based private equity group Värde Partners, in association with Deutsche Bank, in 2017. The brand is led by the hotelier Stephen Alden as CEO In 1978 the Boscolo Family opened its first Hotel in Sottomarina. During the following 40 years the business grew under the Boscolo Hotels brand and further openings and acquisition were made, including hotels in the main italian art cities (Rome, Florence, Milan), Nice, Lyon, Budapest and Prague. In 2017 nine of the hotels were acquired by Värde Partners. In 2018 five of the hotels were rebranded as The Dedica Anthology, with four initially becoming associate properties of the new brand It is a collective of places where people want to be – and return. It is a vibrant haven of world-class hospitality with a subtly Italian attitude – for the inspired and the inspiring. Underpinned by values of authenticity, curiosity and open-mindedness, The Dedica Anthology is a vibrant part of a city, an upbeat blend of details and rituals and a charming storyteller, powered by people with a mastery of hospitality and a human touch. It is the promise of curated, contemporary hôtellerie. CONTACT  TheDedicaAnthology  TheDedicaanthology  DaHotels.com

Marriott building world’s tallest modular hotel

On-site construction of the AC Hotel New York NoMad will begin this fall with an opening planned for late 2020. The 168-room, 26-story hotel will be erected over 90 days and, once fully built, will stand 360 feet tall. According to Marriott International, it will be the world’s largest modular hotel. Fully outfitted guestrooms will arrive at the construction site with bed, sheets, pillows, flooring and toiletries already inside. Marriott plans to use modular construction for the hotel’s roof and rooftop bar as well. Its more customized public areas, including the restaurant and lobby, are expected to be built using traditional methods. “We wanted to demonstrate that modular building can do more than just harness the efficiencies of the factory,” Danny Forster, president and founder of Danny Forster & Architecture, the firm that designed the project, said in a statement. “It can produce a graceful and iconic tower. And yes, it can do so at the rate of an entire floor a day.”Marriott said it began researching modular construction in 2014. In 2015 it began hosting town halls, factory tours and stacking events to educate owners, franchisees, architects, lenders, consultants, general contractors and other stakeholders on the benefits of modular construction. Since the initiative’s launch, its development partners have opened 31 Marriott-brand hotels using prefabricated guestrooms and/or bathrooms. “The world’s tallest modular hotel in one of the world’s greatest destinations will act as a game-changing symbol to ignite even greater interest in modular among the real estate and lending industries,” Eric Jacobs, chief development officer, North America, select and extended stay brands at Marriott, said in a statement.

Best Western Hotels & Resorts

Best Western International , Inc., operator of the Best Western Hotels & Resorts brand, operates over 4,100 hotels and motels worldwide. The chain, with its corporate headquarters in Phoenix, Arizona, operates more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946. David Kong is the president and CEO of Best Western and Dorothy Dowling is the chief marketing officer. In 1964, Canadian hotel owners joined the system. Best Western then expanded to Mexico, Australia, and New Zealand in 1976. In 2002, Best Western International launched Best Western Premier in Europe and Asia. (The other hotels in the chain were known as Best Western.) In 2011, the chain's branding system-wide changed to a three-tiered system: Best Western, Best Western Plus, and Best Western Premier. CONTACT  BestWestern  BestWestern  BestWestern  BestWestern.com

Homa Hotels Group

Hotel management is a hugely profitable industry. The growing popularity of tourism and its immediate outcome which is the deluge of international tourists has encouraged wealthy entrepreneurs to invest profusely in hotel industry. This has paved the way for the creation of a new enterprise in the past few decades, namely hotel chains. In the wake of the tourism boom in Iran, specially after the lifting of sanctions, chains of Iran hotels have prospered and continued to expand through the opening of new branches all around the country. There are four main hotel chains in Iran. CONTACT  HomaHotels  HomaHotels.com  Info@Homahotels.com    021 889 630 78  End of East Brazil St, Vanak Sq.

IHCL Launches A New Brand - SeleQtions

The Indian Hotels Company Limited (IHCL), South Asia’s largest hospitality company, last week, announced the launch of a new hotel brand - SeleQtions which is a collection of named and distinctive properties. SeleQtions was launched with 12 hotels across the country. The vision for the brand is to celebrate individuality, by offering unique experiences through landmark hotels that have their own legacy and charm. Speaking on the occasion, Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL said, “SeleQtions will allow IHCL to cater to a broader audience of travelers who prefer staying in hotels with a distinctive character. SeleQtions also includes hotels that have a slice of history, defining location or a differentiated theme. We believe the brand has immense potential to grow.” The 12 hotels in the first phase include properties present in seven key lodging markets of India: President, Mumbai; Ambassador, New Delhi; The Connaught, New Delhi; Blue Diamond, Pune; Cidade de Goa; Tajview, Agra and Devi Ratn, Jaipur. The other hotels are Pratap Mahal Ajmer; Savoy, Ooty; Gateway Coonoor; Gateway Chikmagalur and Gateway Varkala. For those hotels which are independent - IHCL offers its robust infrastructure including global reservation systems, the award winning Taj InnerCircle loyalty program and sales and marketing support.