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Our “High-Tech, Low Touch” World

We live in a society that has been called “high tech, low touch.” Most communications are done through electronics and machines. Face to face encounters are usually brief and their effectiveness depends on how well and accurately we get our message across. We simply CANNOT afford to wait for a second positive impression. The hospitality industry is a “people business” and our encounters are brief. In the eyes of the customer, your personal appearance and the service you provide represents the image the client has of the company. How you dress and present yourself can affect your effectiveness, your profitability and , therefore, your career and the company’s success. The staff’s appearances and behavior that will encourage repeat business. The pubic buys “perceived value.” Hotel employees look trustworthy, efficient and impeccable, most guest assume that the property is equally trustworthy, efficient and impeccable, too.

Create: May 2, 2019 Edit: May 4, 2019 Hotel Management

First impressions: the arrival experience

Like it or not, most people judge us by what they see. In the first few seconds of meeting, they have assessed us and make a judgment—positive or negative—that is not easily changed. By the time we open our mouths to speak, our words will account for only a portion of a person's perception of us. The rest is based on our tone of voice and the way we look and move. We look for clues such as clothing choices, grooming and demeanor to tell us about their trustworthiness, credibility, effectiveness. Cleanliness, attention to detail and more. These clues are also a shortcut to evaluating a business establishment. By observing the appearance and body language of the personnel, a customer judges—again, positively or negatively—whether or not he or she want to do business there. Personal appearance, grooming, body language and the first words we say are tools we can use to influence the visual impact we make during our first moments with a new person. When we understand how much we influence other by our dress and appearance, we become much more careful in selecting what we were to face the world each day.

Create: May 2, 2019 Edit: May 4, 2019 Etiquettes

The Dedica Anthology

The Dedica Anthology is a brand in contemporary luxury hôtellerie, launched on 21 April 2018. The brand encompasses five 5-star hotel properties and four 4-star associate properties, located in Italy and across Europe. The properties, previously part of Boscolo Hotels, were acquired by US-based private equity group Värde Partners, in association with Deutsche Bank, in 2017. The brand is led by the hotelier Stephen Alden as CEO In 1978 the Boscolo Family opened its first Hotel in Sottomarina. During the following 40 years the business grew under the Boscolo Hotels brand and further openings and acquisition were made, including hotels in the main italian art cities (Rome, Florence, Milan), Nice, Lyon, Budapest and Prague. In 2017 nine of the hotels were acquired by Värde Partners. In 2018 five of the hotels were rebranded as The Dedica Anthology, with four initially becoming associate properties of the new brand It is a collective of places where people want to be – and return. It is a vibrant haven of world-class hospitality with a subtly Italian attitude – for the inspired and the inspiring. Underpinned by values of authenticity, curiosity and open-mindedness, The Dedica Anthology is a vibrant part of a city, an upbeat blend of details and rituals and a charming storyteller, powered by people with a mastery of hospitality and a human touch. It is the promise of curated, contemporary hôtellerie. CONTACT TheDedicaAnthology TheDedicaanthology DaHotels.com

Create: May 1, 2019 Edit: Jan 12, 2020 International Hotel Chains

Marriott building world’s tallest modular hotel

On-site construction of the AC Hotel New York NoMad will begin this fall with an opening planned for late 2020. The 168-room, 26-story hotel will be erected over 90 days and, once fully built, will stand 360 feet tall. According to Marriott International, it will be the world’s largest modular hotel. Fully outfitted guestrooms will arrive at the construction site with bed, sheets, pillows, flooring and toiletries already inside. Marriott plans to use modular construction for the hotel’s roof and rooftop bar as well. Its more customized public areas, including the restaurant and lobby, are expected to be built using traditional methods. “We wanted to demonstrate that modular building can do more than just harness the efficiencies of the factory,” Danny Forster, president and founder of Danny Forster & Architecture, the firm that designed the project, said in a statement. “It can produce a graceful and iconic tower. And yes, it can do so at the rate of an entire floor a day.”Marriott said it began researching modular construction in 2014. In 2015 it began hosting town halls, factory tours and stacking events to educate owners, franchisees, architects, lenders, consultants, general contractors and other stakeholders on the benefits of modular construction. Since the initiative’s launch, its development partners have opened 31 Marriott-brand hotels using prefabricated guestrooms and/or bathrooms. “The world’s tallest modular hotel in one of the world’s greatest destinations will act as a game-changing symbol to ignite even greater interest in modular among the real estate and lending industries,” Eric Jacobs, chief development officer, North America, select and extended stay brands at Marriott, said in a statement.

Create: Apr 30, 2019 Edit: May 5, 2019 International News

Sorinet Hotels Group

Sorinet hotels group is one of the companies affiliated to Sorinet Development Holding of Qeshm which has started its business in Qeshm free zone since June 08, 2011. Quality promotion in hotel industry according to the global standards and using latest world's equipment is the main goal of Sorinet hotels group. CONTACT Sorinet_Hotels SorinetHotels SorinetHotels SorinetHotels.com 021 4469 2332

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Best Western Hotels & Resorts

Best Western International , Inc., operator of the Best Western Hotels & Resorts brand, operates over 4,100 hotels and motels worldwide. The chain, with its corporate headquarters in Phoenix, Arizona, operates more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946. David Kong is the president and CEO of Best Western and Dorothy Dowling is the chief marketing officer. In 1964, Canadian hotel owners joined the system. Best Western then expanded to Mexico, Australia, and New Zealand in 1976. In 2002, Best Western International launched Best Western Premier in Europe and Asia. (The other hotels in the chain were known as Best Western.) In 2011, the chain's branding system-wide changed to a three-tiered system: Best Western, Best Western Plus, and Best Western Premier. CONTACT BestWestern BestWestern BestWestern BestWestern.com

Create: Apr 29, 2019 Edit: Jan 12, 2020 International Hotel Chains

Marina Hotels Group

Marina hotels group is honored to host travellers and Tourists from all over the world. With 104 comfortable room and flats we try to create an atmosphere that can make you feel home. We represent the best services because hospitality is our tradition. Marina hotels group consider creativity, Quality and communication as foundation of the job for the staff in order to satisfy the guests needs in shortest time. Reception centers in each hotel and also our partners in agencies are waiting for you passionately. We are waiting for you at Home. CONTACT Qeshm.MarinaHotel MarinaHotel MarinaHotelQeshm.ir 076 35 34 4091

Create: Apr 29, 2019 Edit: Jan 16, 2022 Iran Hotel Chains

Marriott International Hotels Group

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott, and President and Chief Executive Officer Arne Sorenson. Marriott International is the largest hotel chain in the world. It has 30 brands with more than 7000 properties in 130 countries and territories around the world, over 1.2 million rooms (as of September 2017), and an additional 195,000 rooms in the development pipeline. It is headquartered in Bethesda, Maryland, in the Washington, D.C. metropolitan area.In 2017, Marriott was ranked #33 on Fortune's "100 Best Companies to Work For" list, its twentieth appearance on the list.. CONTACT MarriottBonvoy MarriottBonvoy MarriottBonvoy Marriott.com

Create: Apr 28, 2019 Edit: Nov 12, 2022 International Hotel Chains

Four Seasons Resort Hualalai named as best hotel in the United States

U.S. News & World Report is considered by many to be a global authority for rankings and consumer advice, especially as it pertains to the best hotels in the world. In fact, the publication recently released its 2019 Best Hotels report, which essentially marks a thorough evaluation of more than 30,000 luxury hotels and resorts from throughout the United States, Europe, Canada, Mexico, Bermuda and the Caribbean. The Best Hotels in the U.S. In the Best Hotels in the USA rankings, Hawaii’s Four Seasons Resort Hualalai took the No. 1 spot, followed by The Peninsula Chicago at No. 2 and the Four Seasons Hotel at The Surf Club, Surfside, Florida at third place. These high-ranking hotels are known for outstanding service, ample on-site amenities and elegant accommodations. U.S. News awards the top 10 percent of ranked hotels with a Gold badge. These five destinations are home to the highest number of gold badge-winning hotels in the U.S. for 2019: •New York City has 39 gold badge winners •Las Vegas has 14 gold badge winners •Los Angeles has 14 gold badge winners Four Seasons Hotel at The Surf Club •Washington, D.C. has 12 gold badge winners •Chicago has 12 gold badge winners U.S. News has also introduced additional destination-specific rankings to the Best Hotels in the USA portfolio, ranging from vacation spots like Lake Placid, New York, to smaller cities like Carlsbad, California, to college towns like State College, Pennsylvania, and Tuscaloosa, Alabama. New this year, the rankings include 3.5-star hotels on select U.S. ranking lists to help a wider variety of travelers find the right hotel for them. The Best Hotels in Mexico, the Caribbean and Beyond For the Best Hotels in Mexico, Esperanza, an Auberge Resort in Cabo San Lucas takes the top spot, while Le Blanc Spa Resort in Cancun is the Best All-Inclusive Resort in Mexico. La Réserve Paris Jade Mountain in St. Lucia is the Best Hotel in the Caribbean and snags the top spot as the Best All-Inclusive Resort in the Caribbean, thanks to its various dining package options. The Rosewood Hotel Georgia earns recognition as the Best Hotel in Canada for the second year running, and The Loren at Pink Beach ranks No. 1 on this year’s Best Hotels in Bermuda list. La Réserve Paris – Hotel and Spa is the No. 1 Best Hotel in Europe, followed by Copenhagen’s Hotel Sanders at No. 2 and Rome’s Hotel Eden at No 3.

Create: Apr 16, 2019 Edit: May 5, 2019 International News

Luxor Las Vegas is a 30-story hotel and casino situated on the southern end of the Las Vegas Strip in Paradise, Nevada.

The hotel is owned and operated by MGM Resorts International and has a 120,000-square-foot (11,000 m2) casino with over 2,000 slot machines and 87 table games. After the 2008–2009 renovation work, the hotel's management modernized the property in its design to contain a total of 4,407 rooms (including 442 suites). The hotel's rooms line the interior walls of the main tower, which has a pyramid shape, and other recent 22-story twin ziggurat towers. The hotel is named for the city of Luxor (ancient Thebes) in Egypt. As of 2010, the Luxor was designated as a 4 Key rating from the Green Key Eco-Rating Program, which evaluates what is known as "sustainable hotel operations." The hotel features inclined elevators. Facilities Luxor Las Vegas includes 20,000 sq ft (1,900 m2) of convention space, four swimming pools and whirlpools, a wedding chapel, Nurture Spa and Salon, and 29 retail stores Luxor Las Vegas has the largest atrium in the world (by volume) at 29 million cubic feet (820,000 m3). At 42.3 billion candela, the Luxor Sky Beam is the strongest beam of light in the world, using curved mirrors to collect the light from 39 xenon lamps and focus them into one intense, narrow beam. On a clear night, the Sky Beam is visible up to 275 miles (443 km) away by aircraft at cruising altitude, such as over Los Angeles. Each of the 39 lamps is a 7,000 watt[33] Xenotech fixture costing about $1,200. When at full power, the system costs $51 an hour to operate, with $20 per hour of that just for its 315,000 watts of electricity. The beam has operated reliably since first enabled on October 15, 1993. The lamp room is about 50 feet (15 m) below the top of the building and serviced by a staff of two workers during the day. The room's temperature is about 300 °F (150 °C) while the lights are operating. Since 2008, only half the lamps are lit as a cost and energy saving measure.

Create: Apr 14, 2019 Edit: Apr 17, 2019 International News

New partnership: Manchester United & Marriott launch joint loyalty initiative

A multi-year marketing partnership will give members of the Marriott Bonvoy travel programme a chance to have a once-in-a-lifetime football experience with Manchester United F.C. Marriott International, the world’s largest hotel company, and Manchester United, one of the most popular football clubs in the world, have announced a new multi-year, global marketing partnership. The deal will see the two entities teaming up on a new programme that will give members of Marriott’s vaunted Marriott Bonvoy programme a chance to have what are being billed as once-in-a-lifetime football experiences with Manchester United. Those experiences include—but are not limited to—the chance to be the club’s stadium announcer or kit manager, if only for a day. The new partnership has now officially launched via a film featuring the faces of the team and management, and the involved stakeholders are excited to talk about it. Manchester United’s group managing director, Richard Arnold, had this to say, “Marriott International is the leader in its field and we’re excited to be partnering with them as Marriott launches its new travel programme, Marriott Bonvoy. Together we look forward to creating some unforgettable moments for Marriott Bonvoy members, inspired by the thrill and excitement that only Manchester United can create for fans around the world.” Marriott International global marketing officer Karin Timpone added, “We are thrilled to offer compelling benefits to Marriott Bonvoy members, now expanded to include unique Manchester United experiences. This marketing partnership enables our members to access special VIP game experiences by using the points they’ve accumulated during hotel stays for unprecedented, exclusive experiences.” UNIQUE EXPERIENCES UNLOCKED There are, of course, many more details of note about the new programme, as well as about Marriott Bonvoy. With the Marriott Bonvoy travel programme, members have access to its extraordinary portfolio of global brands and properties in 130 countries and territories, as well as unmatched member benefits and exclusive Marriott Bonvoy Moments’ experiences. Marriott Bonvoy Moments enables members to redeem points to purchase any of 8,000 lifestyle, entertainment, sport and culinary experiences globally. Exclusive Manchester United Moments members can bid points for include: ‘Stadium Announcer’ Experience – Marriott Bonvoy members will have the chance to go behind the scenes at the iconic ‘Theatre of Dreams,’ shadowing the stadium announcer during their pre-match preparations. Prior to the game, the member and a guest will soak up the atmosphere pitchside, before enjoying VIP hospitality, including match tickets and a meet and greet with a former player. Welcome the Team on arrival at Old Trafford – Members and their guest will head pitchside at Old Trafford on matchday to meet a Manchester United legend before making their way to the player’s tunnel to be in prime position to welcome the team as they step off the coach and head into the dressing room to prepare for the game. ‘Kit Manager’ Experience – Members will be able to add a final finesse to the home dressing room at Old Trafford pre-game as they shadow the first team Kit Manager. The member and a guest will help prepare the match kit ahead of the players’ arrival before heading pitchside to be met by a Manchester United legend.

Create: Apr 9, 2019 Edit: Apr 10, 2019 International News

InterContinental Hotel Group (IHG) acquires Six Senses for $300 million

IHG buys luxury hotel operator Six Senses Hotels Resorts & Spas from Pegasus Capital Advisors for $300 million. Revealing a move which increases IHG’s global presence and adds a hefty number of luxurious properties in some of the world’s most desirable and exotic destinations, the purchase of Six Senses by the hospitality goliath has been announced. Huge acquisitions are always a hot topic in the hospitality industry, and the latest news that industry giant InterContinental Hotel Group has bought luxury hotel group Six Senses from Pegasus Capital Advisors certainly falls into that category. For the cool price of $300m, IHG now takes control of all of Six Senses’ 16 hotels, 18 management contracts in the pipeline and more than 50 deals currently in negotiation. The move reflects IHG’s ambition to expand further into the luxury market, and Six Senses’ portfolio of idyllic properties in the Maldives, Thailand, Oman and Portugal, to name but a few, fully cements this intention. Six Senses will sit above IHG’s other luxury acquisitions of late, including Regent Hotels and Kimpton Hotels. Keith Barr, Chief Executive Officer of IHG, said, “Six Senses is an outstanding brand in the top-tier of luxury and one we’ve admired for some time. You only have to look at its iconic hotels and resorts to see how this acquisition will further round out our luxury offer. With a focus on wellness and sustainability, Six Senses has been voted the world’s top hotel brand for the past two years, which is a testament to its impressive management team who bring deep experience to IHG’s luxury operations.” The acquisition was conducted for $300m in cash and involves the sale of the Six Senses brand and its management business. While Six Senses has been operating as an asset-light business, IHG intends to grow Six Senses substantially over the next 10 years to reach a total of approximately 60 properties. The purchase does not include any real estate assets, but focuses on incorporating Six Senses spas, which total 37 under the Six Senses and LivNordic brands. The process of acquisition is a complex one, further complicated by the spa element, so no doubt both IHG and Six Senses were grateful that consultancy firm Horwath HTL Health and Wellness were on hand to advise. The company’s experience in wellness undoubtedly proved invaluable, and Ingo Schweder, Managing Director of Horwath HTL Health and Wellness, spoke of the trajectory of the wellness industry, saying, “With IHG’s acquisition of Six Senses, we see yet another major hospitality group making a large, strategic investment in wellness, signalling that wellness is not a fad but, in fact, the new reality and a necessary component of the hospitality business. People are becoming increasingly concerned about their health and wellbeing and investing in themselves to ensure an optimal status of health whether at home or while traveling.”

Create: Apr 9, 2019 Edit: Apr 10, 2019 International News