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4 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success

4 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success

Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great deal from hospitality’s service-driven ethos. One thing hotel technology partners must be mindful of is the increasing complexity of software used throughout the industry. They should remain patient with operators who are stepping outside of their comfort zones to use technology they are unfamiliar with. Furthermore, many independent chains and boutique hotel groups operate without the benefit of an internal IT department, and for them, it is crucial that the technology supplier be a partner they can rely on to help solve problems in a collaborative and solution based approach. Here are four culture attributes a PMS company must possess to help ensure your hotel’s success: Be AdaptableThe service-oriented nature of hospitality creates an environment where many small-scale changes are taking place industrywide, from adapting to new guest booking patterns to creating new avenues for communication with travelers. In an environment like this, it is important for vendors to be open to receiving constructive criticism to improve service and make the most of current market conditions. Conducting business in the service arena requires some degree of humility, and sometimes well-intentioned efforts can backfire due to the way they were delivered, or other unforeseen factors. Receiving free feedback can be invaluable, whether it comes from an industry consultant or your hotel partners. Opening your offerings up to occasional scrutiny from those who use them every day can help provide inspiration to improve your products and services going forward, and even more effectively navigate your chosen business segment. Be AccessibleTech partners will always struggle with visibility due to the nature of the space they operate in, so it may be necessary to find ways to “walk the floor” with your customers the same way hotel GMs do. Since contact with hotel partners occurs most often when things have gone awry, the most efficient answer to this concern is for tech providers to make it easier for hoteliers to reach them. Direct text chat has seen runaway growth in popularity since the beginning of the pandemic, and it provides several benefits as a means of communication between hotels and tech partners. For one, tech chat allows users to be more deliberate with their messaging, reducing confusion in the long run. Additionally, all communications over text can be easily recorded and shared, helping with future technical issues and assisting with troubleshooting. Lastly, it is the ideal method for sharing e-learning materials, as users can retain them for long-term reference. Be ResourcefulKnowing your customer is everything, so why not consider hiring former hospitality workers for training and support roles? Your technical support personnel are more likely to help resolve customer issues in a reasonable manner if they walked a mile in their shoes. The hotel industry is currently going through a labor crisis, and it is important to make an immediate connection with hotel partners. Former revenue managers, salespeople, and GMs are perfect for these positions as they are fluent in hospitality lingo and already possess the service mindset to help other hoteliers find the solutions to their problems. Hospitality and technology are continually becoming intertwined, and connections such as these will be necessary to sustain future success as the level of complexity in a hotel’s day-to-day business continues to increase. Be HospitableHospitality employees are typically friendly, outgoing, likeable people. Many of them were attracted to hospitality for its focus on people, and the desire to provide a high-quality experience. They love solving problems and making others’ lives easier. Technology providers should strive for the same qualities in our own offerings. If, culturally, your organization’s people are pushing to do a better job every day to better serve customers, and go above and beyond when the opportunity presents itself, they are in the right place.

Create: Jun 9, 2021     Edit: Jun 9, 2021     Hotel Management
Four Seasons Hotels and Resorts, Tokyo Tatemono and HPL Announce Plans for Brand New Hotel in Osaka, Japan

Four Seasons Hotels and Resorts, Tokyo Tatemono and HPL Announce Plans for Brand New Hotel in Osaka, Japan

International luxury hospitality leader Four Seasons Hotels and Resorts, Tokyo Tatemono Co., Ltd, a developer of condominiums and office buildings, and Hotel Properties Limited (HPL), a Singapore-based real estate company, have announced plans for the One Dojima Project in Osaka, Japan, which will include a brand-new Four Seasons hotel. The One Dojima Project, which began construction on August 1, 2020, is a large-scale redevelopment project in the Kinki region of Osaka. The building will be approximately 195 metres high (49 stories) with a total floor area of approximately 85,000 square metres, making it one of the largest in Osaka City. The high-rise tower will feature residences by Brillia, a meeting hall that serves as a base for tourism and business, and the upcoming Four Seasons Hotel Osaka. The project will contribute to the development of Osaka by creating a new symbol of the city. We appreciate the opportunity to partner with Tokyo Tatemono, one of Japan’s leading real estate companies, on our investment in the One Dojima Project,” says Ong Beng Seng, Managing Director, Hotel Properties Limited. “We look forward to combining the reputation, strength and network of Tokyo Tatemono and Four Seasons Hotels and Resorts, a world-renowned hotel management company, to create an iconic complex development landmark in Osaka – a city that is attracting global attention.” We are honoured to expand our presence in Japan with our long-time partners at HPL and with our new collaborators at Tokyo Tatemono, whose vision for the One Dojima project will create a new luxury lifestyle destination in Osaka,” says John Davison, President and Chief Executive Officer, Four Seasons Hotels and Resorts. “We are proud to be part of the One Dojima project with the upcoming Four Seasons Hotel Osaka, where our guests will soon enjoy the beautiful atmosphere created by local Japanese designers, along with the legendary Four Seasons service that is renowned in Japan and around the world.” Dojima is located near several of the waterways in Osaka City, which is also known as the water capital. The area has developed as a commercial centre since the opening of the Dojima Rice Exchange, the world’s first futures exchange and the origin of trading in Japan. Today, the area has become the centre of business in Osaka. In addition, nearby Nakanoshima is a thriving art district with galleries and the Nakanoshima Art Museum Osaka scheduled to open in February 2022. Dojima is also easily accessible to Umeda, the centre of transportation in Osaka. Fumio Nanjo has been appointed as the art supervisor, and many of the world’s top artists have participated in the project curated by him. Through the development of this high-rise complex, the project aims to promote and vitalise the flow of visitors between Umeda and Nakanoshima with its location directly between the two areas. Four Seasons Hotel Osaka is being created through a collaboration of world-renowned designers and will become a new symbol of Osaka’s ever-growing status as a global city. The 175 guest rooms will boast sophisticated design and a spacious atmosphere. Guests from all over the world will be able to unwind thanks to the highest level of hospitality provided by Four Seasons. Four Seasons Hotel Osaka is being designed by award-winning interior designer Gwenael Nicolas of Curiosity, as well as Shinichiro Ogata of SIMPLICITY, and Yasuhiro Koichi of Design Studio Spin. Nikken Sekkei, one of Japan’s leading architectural firms, has been appointed to design the entire building. Otani, the master architect of Nikken Sekkei, has created a graceful design that evokes the image of a sail. Takenaka Corporation, which used to be headquartered in this area, has been selected to construct the building. Four Seasons Hotel Osaka will complement the brand’s existing properties in Japan, including Four Seasons Hotel Tokyo at Marunouchi, Four Seasons Hotel Tokyo at Otemachi, Four Seasons Hotel Kyoto, and the upcoming Four Seasons Resort Okinawa.

Create: Jun 9, 2021     Edit: Jun 9, 2021     International News
Iran, safe and desirable destination for foreign tourists, minister says

Iran, safe and desirable destination for foreign tourists, minister says

Having unique tourism capabilities, Iran is a safe and desirable travel destination for visitors from around the world, Cultural Heritage, Tourism, and Handicrafts Minister Ali-Asghar Mounesan has said. He made the remarks during a meeting with Russian and Iranian tourism activists in Moscow on Monday. In recent years, Iran’s tourism sector has flourished because new branches of traveling, such as eco-tourism, health tourism, mining tourism, and agritourism, have all been gaining popularity, the minister said. Iran offers an impressive range of tourist attractions, including historical, cultural, and natural monuments, handicrafts, dense forests, towering mountains, roaring rivers, and beautiful deserts, while there are also over 700 museums that can be visited in different cities, he explained. Tourists can find the country to be one of the pocket-friendly destinations in the world, he mentioned. He also noted that some 400 hotels and over 2,000 eco-lodge units have been established across the country.  Iran’s image in the world is being tarnished by the U.S.’s anti-Iran policy, but traveling to Iran could change this image for foreign tourists, he added. Mounesan on Monday signed an action plan to implement a bilateral visa-free agreement for tourist groups. The signing of the agreement, which emphasizes a waiver of visas for tourist groups, was due to the good relations between the two countries as well as the interest of Iranians in visiting Russia and the existing capacity in the country for cultural tourists and history buffs, he noted during the signing ceremony. He also expressed hope that the signing of the joint action plan, as well as the process of increasing vaccination and overcoming the corona crisis, would result in a growth of tourism between Iran and Russia. In 2017, Iranian President Hassan Rouhani and his Russian counterpart Vladimir Putin inked a visa-free agreement for tourist groups. A joint technical committee has been developing an action plan for the previously agreed visa-free travel arrangements since then, to put the agreement into effect. Based on the 2017 agreement tour groups of 5 to 50 people heading to [easternmost parts of] Russia from Iran or vice versa are granted a visa-free stay of up to 15 days. Earlier this month, Mostafa Sarvari, who presides over the tourism marketing and advertising office of the Iranian Tour Operators Association, announced many Russian tourists are eager to travel to Iran, recounting his Russian counterparts. “Many [potential] Russian travelers are motivated to visit novel and lesser-known destinations such as Iran that could be a safe and attractive destination,” he said. “According to Russian tourism experts, the feedback from Russian tourists who have traveled to Iran has been very positive, and its reflection, especially on social media, has caused a great deal of enthusiasm and interest.” According to Ebrahim Pourfaraj, who heads the Iranian Tour Operators Association, rounds of negotiations have been held between Iranian tour operators, travel marketers, and their Russian counterparts. “We’ve been commenced talks with some Russian travel agents to put Iranian destinations on their itineraries…. And the Iranian Tour Operators Association has also entered negotiations with Russian unions for outbound tours to attract more travelers from Russia.” Pourfaraj says the majority of potential Russian travelers are unaware of the vast tourist attractions that exist in every corner of Iran. “The fact is that Iran’s political and economic relations with Russia are considered as good, but this has nothing to do with attracting tourists because it is directly connected with the Russian people. It is the Russian people who must choose Iran as their destination.” Iran is taking proactive measures in line with the long-term goal of 20 million tourists by 2025.

Create: Jun 9, 2021     Edit: Jun 9, 2021     Regional News
Iran, Russia to remove obstacles on tourism industry

Iran, Russia to remove obstacles on tourism industry

Iranian Minister of Cultural Heritage, Tourism and Handicrafts, and Head of Russian Federal Agency for Tourism emphasized tourism development between the two countries to remove possible barriers for the tourists. At a meeting on Monday, the two sides called to implementation of tourism agreements between the two countries as soon as possible and remove possible barriers to the tourists from the two countries. Mounesan said: "Facilitating the movement of tourists has been one of the important policies of Iran to calculate the income from it in GDP." Mounesan emphasized Iran moved from historical and cultural tourism to ecotourism because Iran also has eye-catching natural beauties in addition to historical and cultural attractions. The Minister said: "We launched ecotourism and rural and agriculture tourism, and the target countries were also identified. Before Corona, we had 10 million tourists from Iran, 65,000 of whom traveled to Russia. Zarina Doguzova, the head of the Russian Federal Agency for Tourism, also said that it is necessary to increase tourists to the two countries due to the warm relations between the two countries and the excellent tourism capacities. Iranian Minister of Cultural Heritage, Tourism and Handicrafts Ali Asghar Mounesan arrived in Moscow on Sunday to sign a deal on lifting individual visa requirements for tourist groups, Iran’s Ambassador to Russia Kazem Jalali wrote on his Facebook page on Sunday. "Today, Minister of Cultural Heritage, Tourism and Handicrafts Ali Asghar Mounesan is arriving in Moscow to sign an agreement on lifting visa requirements for tourist groups," the ambassador wrote. According to the diplomat, under the deal, tourists of both countries will be able to travel to Iran and Russia through accredited companies, and the entire group will receive one visa. Jalali stressed that tourism is a foundation for developing Iranian-Russian ties.

Create: Jun 8, 2021     Edit: Jun 8, 2021     Regional News
Iran Pres inaugurates tourism, cultural projects across country

Iran Pres inaugurates tourism, cultural projects across country

Iranian President Hassan Rouhani inaugurated several big cultural and tourism projects with 2,537 billion tomans of investment in different parts of the country Thursday. The inauguration ceremony was held through a video conference based in Tehran. The projects which are located in north and west of the country will provide employment for 2,697 people. A five star hotel in the gracious landscape of Heiran as well as renovation project of Amjad palace in Talesh both located in the northern province of Gilan are among the projects inaugurated today. 33 Renovation projects together with two major tourism centers in western province of Lorestan were also officially opened by President Rouhani today. At the ceremony, the president appreciated good efforts made to boost tourism industry. Also, he hoped that tourism would enter new conditions after public vaccination slated for final months of the Iranian calendar year which started on March 21. At his remarks, the president referred to return of 2,723 Iranian historical works and antiques from US and Europe to the country during past eight years. As he stressed, such return was kind of fulfillment of the Iranian people's rights. Every week, the president opens several important projects on petrochemicals, oil, industry, tourism, sports, infrastructure, development and health to follow goals behind "Surge in Production" which is the name of the past Iranian year (March 20, 2020- March 20, 2021) declared by the Supreme Leader.

Create: May 28, 2021     Edit: May 28, 2021     Regional News
How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptick in travel demand. 2021 Will See the Hospitality Industry Roaring Back… But Hiring Still Lags BehindThe COVID-19 pandemic was devastating for hospitality, setting the industry back over 10 years in terms of occupancy and job losses. According to the ALHA, the pandemic cost the U.S. hospitality industry over 50% occupancy, and over 3.1 million jobs. The good news, however, is that the industry is on the verge of a major recovery. Rising vaccination rates, coupled with rapidly falling case numbers have led to an increase in confidence with the traveling public. According to Destination Analysts,confidence in travel safety is increasing, with over 61.8% of American respondents confident that the pandemic situation will continue to improve, and over 72% of the respondents making travel plans in the previous week. This rising optimism is being seen in job reports indicating that the hospitality sector gained over 331,000 jobs in April 2021 一 the sixth largest gain in the past 50 years. Unfortunately, these gains may not be enough. U.S. hotels are still 600,000 workers short of pre-pandemic levels, but workers don’t seem to be filling the vacancies. This can be attributed to a number of factors, including widespread health concerns, difficulty obtaining childcare, and the recent rise in federal unemployment benefits. The question for hotels is how can they leverage technology to support a lean staff, get new staff up to speed quickly, and help their current employees better engage with and serve their guests, without the burden of physical or technological constraints. PMS Technology Should be Intuitive, Mobile, and Unburden StaffHoteliers joined the hospitality industry because they delight in serving their guests 一 not because they wanted to fight with outdated technology. If hotels want to retain high-performing employees, they should invest in technology that actively empowers them to deliver an exceptional guest experience. What does it mean to have a staff-focused PMS? On the most basic level, PMS platforms should be intuitive and easy to use, and never burden employees when serving their guests.  When technology is delivered through an intuitive user interface, hoteliers can spend less time buried in their screens, and more time actively engaging with their guests. Additionally, mobile & guest-centric PMS technology should promote maximum ease of access. Hoteliers should be able to manage their property from any location and device, giving them the freedom to move about the hotel and meet guests wherever they are. This allows staff to have more natural and personalized interactions with their guests, while also freeing any staff member, no matter their specific job title, to help any guest in any section of the hotel. Easy-to-Train On Systems Enable Hotels to Expand their Talent PoolPMS platforms should be easy to train on and easy to master. When technology is easier to understand, hotels can hire staff based on how they actually interact with guests 一 not how well they “get” outdated technology. When a new staff member is hired, it should be easier to train and onboard them to the new technology, thereby increasing adoption throughout your team. HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]When investing in new PMS technology, hoteliers should also explore what resources the vendor offers in terms of staff training and support. The right PMS technology vendor will view its relationship with its clients as a long-term strategic partnership, and will make sure its clients’ staff have the resources they need to get the most out of their product.  Look for a dedicated implementation team, with the option for either in-person or remote implementation, as well as a dedicated client success manager (CSM), who can act as the customer’s voice within the organization. The right PMS vendor will provide robust self-training resources, including a comprehensive product knowledge base, on-demand e-learning courses, and best practice materials which demonstrate how to use the product to enhance the guest journey and operational efficiencies. Mobile Communication Can Streamline Operations and Improve Staff MoraleBreakdowns in team communication can easily lead to breakdowns in team morale. When hoteliers communicate with walkie-talkies and landline telephones, critical information can get lost in the shuffle, resulting in dissatisfied guests and frayed team dynamics. A mobile, guest-centric PMS can streamline staff and guest communications in a number of ways: Instant room updates automatically notify front desk staff when a room is ready or out of order, while analytic dashboards can keep your entire staff updated on key performance metrics. For more sophisticated forms of communication, native-cloud PMS systems can integrate with third-party guest messenger platforms. Guest messaging delivers seamless communication throughout the guest journey using common messaging platforms such as SMS, Facebook Messenger or WeChat. This allows guests to communicate instantly with staff through their mobile device, while also allowing staff members to serve multiple guests through multiple chat windows. Use Advanced Automation to Get the Most Out of a Limited Staf The hospitality industry is facing increased travel demand and heightened expectations for cleanliness and service, as it moves into the peak 2021 summer travel season.  Unfortunately, they are still hampered by limitations in resources and staff size. By incorporating robust automation, a mobile PMS can help hotels get the most out of limited staff, while also freeing hoteliers from many of the mundane, repetitive tasks that take them away from their guests. A native-cloud PMS can automate simple but repetitive tasks such as room assignment, bulk check-in, and housekeeping task management. But it can also automate more advanced processes 一 like the entire check-in experience. Guests can have the option of checking in through their mobile device or a guest-facing smart kiosk. Mobile self check-in can not only streamline and personalize the check-in experience for guests, it can free hotel staff from engaging in repetitive and scripted dialogues during the check-in process. This self check-in option can also include automated targeted offers for amenities and room upgrades, giving the hotel an additional stream of ancillary revenue. Instead, they can focus on more natural and personalized interactions, like answering questions about dining options, or greeting guests with tea or champagne in the lobby. Great Technology Should Empower Great HoteliersIn order to succeed in the post-pandemic hospitality market, hotels have to deliver exceptional and personalized service on a limited staff. Therefore, it’s crucial that they invest in technology which is not only guest-centric but staff-centric as well. A mobile, guest-centric PMS delivers on both of these goals, by leveraging a system that is easy to use and easy to learn, while facilitating both staff communication and streamlined operations. Great technology should empower both hoteliers and their employees to deliver the best guest experience possible. And a guest-centric PMS can help them do just that.

Create: May 26, 2021     Edit: May 26, 2021     Hotel Management
Scenic Karaj-Chalus road considered to become national heritage

Scenic Karaj-Chalus road considered to become national heritage

Preliminary work of collecting data about Karaj-Chalus road, its associated structures, and nearby villages has been commenced by the tourism directorate of Alborz province to have the scenic road registered on Iran’s national heritage list. Based on follow-up field visits and preliminary investigations, it was decided to develop a dossier for the national registration Karaj-Chalus road as a historical, cultural, and natural route that has considerable potential in the field of tourism, CHTN quoted the provincial tourism directorate as saying on Monday. Natural landscapes, villages with historical texture, the architecture of different periods, local food, traditional clothing, and the original Karaji dialect are among the attractions of the Karaj-Chalus axis, a provincial official said. In connection with political geography, the Karaj-Chalous road was once the most important route and connection of the southern slopes of Alborz to the northern regions of the country. As a piece of history, Chalus Road, also less well known as Road 59, was constructed during the Qajar era by the local people with very primitive hand tools. The 160 km road crossing and crawling up the Alborz Mountains offers beautiful landscapes, waterfalls, and springs. Each season presents its own special beauty along the road. The mesmerizing view changes as one travels on Chalus; from trees lining up on both sides of the pavement to getting engulfed and surrounded by the Alborz, and sometimes have dramatic views of the Karaj River, which runs along part of the road. The road between Tehran and the Caspian Sea has become a destination in itself for many Tehranis who take it just to escape the hustle and bustle of the city or for a relaxing day out with family and friends.

Create: May 26, 2021     Edit: May 26, 2021     Regional News
Tourism minister cuts ribbon on traditional restaurant

Tourism minister cuts ribbon on traditional restaurant

Cultural Heritage, Tourism and Handicrafts Minister Ali-Asghar Mounesan on Monday inaugurated a traditional restaurant during his visit to Sari, the capital of the northern Mazandaran province. Constructed in a piece of land covering 834 square meters in area, the traditional restaurant is expected to generate 18 job opportunities, CHTN reported.  The minister was scheduled to inaugurate 78 tourism-related projects -- virtually or in-person -- during his two-day visit to the northern province, the report added. Last year, Iran joined an online campaign launched by the World Tourism Organization (UNWTO) to promote gastronomy as an essential part of tourism. Experts say that food is not merely an organic product with biochemical compositions. For members of each community, food is defined as a cultural element. The Iranian cuisine, usually embellished with fragrant herbs, varies from region to region, however, it principally accentuates freshness, deliciousness, and colorfulness. Dizi (a lamb, chickpea, and potato stew made to a centuries-old recipe), fesenjoon (chicken poached in an earthy sweet-and-sour sauce of ground walnuts and pomegranates) are amongst the most popular traditional dishes of the country. Traditional Iranian dishes are usually not overpowered with spices though kitchens are embraced with ranges of subtle and yet contrasting flavors such as a combination of sweet and sour or mild. Stretched along the Caspian Sea and Alborz mountain range, Mazandaran is a popular destination for domestic holidaymakers and it is home to more than 3500 villages and rural areas.

Create: May 26, 2021     Edit: May 26, 2021     Regional News


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