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Improving Food and Beverage Performance

Hotel News Education Group - The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognize all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit. Download the Book here File Code: iranhotelnews.com

Create: Oct 13, 2018 Edit: Feb 10, 2019 International Books

Human Resource Management for the Hospitality and Tourism Industries

Hotel News Edycation Group - Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry. This 3rd edition has been fully updated with: new legal information, data, statistics and examples new material on flexible working, absent management, skills shortages, stress management and employee motivation. new international examples of best practice Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on thereview and reflect questions from each chapter and case study ar chive. Download the book here File Code: iranhotelnews.com

Create: Oct 13, 2018 Edit: Feb 10, 2019 International Books

Man jailed in Italy for selling fake TripAdvisor reviews

Hotel News - A TripAdvisor reviewer has been sentenced to nine months in prison in a landmark fraud ruling by an Italian court. The owner of Promo Salento was convicted of selling fake reviews to hundreds of hospitality businesses across Italy in order to raise their profile on the website. He was also ordered to pay €8,000 (£7,100). TripAdvisor’s own investigation began in 2015 when business owners forwarded it letters they had received from Promo Salento offering to write fake reviews for a fee, in order to boost the companies’ profiles on the site. TripAdvisor staff identified and blocked more than 1,000 attempts by Promo Salento to post reviews. “The police investigation into Promo Salento delivered enough evidence of criminal conduct to send the case to court,” the US company said in a statement. This is the first time a paid-review fraud has resulted in a jail sentence, although in many jurisdictions deliberately misleading consumers through unfair or misleading marketing can lead to fines or the companies being shut down.

Create: Oct 13, 2018 Edit: Nov 1, 2018 International News

Appointment of "Vali Teimori" to the Deputy Director of Cultural Heritage, Handicrafts and Tourism Organization of Iran

Hotel News - According to his commitment and experience, he is appointed as deputy Director of Cultural Heritage, Handicrafts and Tourism Organization of Iran . Scientific policy for activating all national capacities of tourism development in the domestic and international aspects, determining the target countries of tourism and providing a program for attracting tourists, assigning affiliates of tourism to the nongovernmental sectors, using modern statistical systems and strengthening electronic tourism systems , Providing New Regulatory Strategies, organizing Tour Guides, Maximizing the Relationship with the Private Sectors and Creating a Private Advisory Council, Providing a Scheduled and Purposeful Program for Education, selecting a project manager for speeding up tourism projects, developing tourism facilities and standards and improving hotel standards are important indicators that are expected to be carefully plann ed, well-organized, and performed by you as an expert person in these areas, t he private sector, other experts and interaction with other areas.

Create: Oct 13, 2018 Edit: Jan 15, 2019 Appointments

Marketing Strategies In The Hotel - Part One

Which marketing strategy is right for your hotel? Do you want to have a strong and effective marketing strategy, such as the one used by large hotel chains? At the first step, it's best to know that marketing is sales and promotion of your hotel rooms and other services that you offer to your guests. The use of 4-section marketing mix (Mix Marketing) can be the best way to achieve the desired result in implementing your marketing plans. These four parts are as follows: 1 - Product 2 - Price 3 - Place 4 - Promotion Part One - Product Make your guest stay at your hotel a memorable experience and always make sure that you are around 100% in line with your guests expectations. These expectations include a comfortable sleep, access to decent food, free internet and courteous staff. Do you already have these features? In the second step, you can ask yourself what makes your hotel different from other competitors? How often do your guests share an experience of your hotel with friends and family? Choose a unique personality for your hotel; a lasting icon that you can extend from the panel to small details. If you are lucky, the guests will feel satisfied and will remember you for a long time. A small example of this satisfaction is the photos taken during your stay in your hotel and social media, and write positive reviews of your hotel on social networks. This is your first and best marketing tool!

Create: Oct 10, 2018 Edit: Oct 14, 2018 Opinions and Articles

The end of the marathon of The First National Conference of the Hoteliers Association of Iran + Pictures

Hotel News - During a gathering held last night (Sunday, October 7th) with the presence of the chairman and board members of Iran Hotel Association of Iran at Zarrin Hall, the Parsian Azadi Hotel. The efforts of executives Committee and personals of The First National Conference of Iran Hoteliers, esp. Hotel News Event Group which was the event planner, were appreciated and admired. The pictures are attached.

Create: Oct 8, 2018 Edit: Oct 15, 2018 Regional News

Iran's Hotels name among international booking websites – Online payment

Hotel News - The Director of the Tourism Development Company (TD co) pointed some problems such as banking restrictions, sanctions, credit cards, etc., which has blocked the way to book hotels online world-wide. He said: "By investments of TD co. in tourism development and engaging with international companies, infrastructures have been created which solve such problems despite sanctions. Ali Jiroft, continued: "less than a month, all of hotels in Iran would be able to have a sign in TD co Panel. Then they can sell on global websites and online." He added that hoteliers can use the system to receive the money of online booking. In fact, money will be deposited with any currency or credit card which will be paid in Rial to destination hotels at the exchange rate of the day. Managing Director of Tourism Development Company of Iran said: "Hotels need to have a unique code for selling on international sites, which is now available with the connection to one of the world's largest hotel reservation channels.

Create: Oct 8, 2018 Edit: Oct 8, 2018 Regional News

Meats of the World

In the following section, we will see the names of different animal's meats. These names are applicable for employees of different departments, especially kitchen staff.

Create: Oct 5, 2018 Edit: Mar 19, 2019 Cookies

How Protein level varies in different food?

When it comes to meat and fish as my protein source I like to vary it throughout the week Different sources of protein contain different essential vitamins and nutrients.

Create: Oct 1, 2018 Edit: Mar 19, 2019 Cookies

The third part deals with the characteristics of a receptionist

The third part deals with the characteristics of a receptionist Another important task of the receptionist is to inform the guests. He must have access to all the city information sources and, to a large extent, he must know them himself. He must be able to provide any kind of information the guest wants. The hotel employees work in shifts. In big hotels there are usually three 8-hour shifts. In small ones there are only two shifts.

Create: Oct 1, 2018 Edit: Oct 1, 2018 Front Office

The second part deals with the characteristics of a receptionist

The second part deals with the characteristics of a receptionist The receptionist should Always have polite and intimate behavior, be calm and patient (even in critical situations). Pay attention to all the details. Have a good public relations and be familiar with the psychology of individuals, dialects and different cultures. Use the principles of sales and customer attraction to the extent necessary. With a complete understanding of the duties of other staff in hotel, he needs to take the necessary action in addressing the wishes, suggestions and possible complaints of guests. Learn how to check the validity of a variety of identification cards, including national cards, birth certificates, passports and so on of the guests. Knows a variety of booking methods and perform the different phases of reservation when needed.

Create: Oct 1, 2018 Edit: Oct 1, 2018 Front Office