South Korean operator KT has launched its AI-enabled hotel service robot in Seoul. The AI hotel robot, dubbed ‘N bot’, started its official service at Novotel Ambassador Seoul Dongdaemun Hotels & Residences, to serve guests in 100 rooms, Yonhap news agency reports, citing a company statement. KT used 3D location mapping, autonomous driving and AI camera capabilities to develop the robot. Guests can request items through voice command or touch screen of KT's GiGa Genie device in a room, and N bot will identify the location to deliver the items, SK said. With help of its autonomous driving technology, the robot can take an elevator to move from one floor to another and stop or pass by oncoming people to avoid collisions. Back in February, KT opened a robot cafe in the main venue of MWC Barcelona to serve free coffee to visitors. The barista robot served 47 kinds of drinks at the GSMA Innovation City exhibition hall. In October this year, KT announced it will start selling its hotel service offering artificial intelligence-based features to hotels in the Philippines. The service will be gradually expanded to hotels in Singapore, Dubai and Guam. KT recently announced plans to invest KRW 300 billion (approximately USD 256.9 million) in the next four years to develop advanced AI-based services. KT will develop AI technology in the areas of language, image, analysis and problem solving, in an attempt to increase the number of AI-enabled devices to 100 million by 2025.
Create: Dec 7, 2019 Edit: Dec 8, 2019The Empire State Building Observatory (ESBO) atop The World's Most Famous Building today announces the completion of the redevelopment of its 80th floor. The final component of the four-year, $165 million project to reimagine the ESBO adds engaging and informative exhibits to orient visitors on their visit to New York City and showcases the building's unique place at the center of it all. New on the 80th floor is an exclusive, interactive partnership with NYC & Company, the official marketing, tourism and partnership bureau for New York City, with five interactive video blades which allow visitors to utilize NYC & Company's expertise to design itineraries for their visit using a massive inventory of destinations in all five boroughs. The itineraries automatically download to a visitor's phone with the use of a QR Code reader or can be sent via e-mail. Designed in response to research that showed ESBO is many visitors' first destination, this service is a boon to all tourists and New York City residents. Interactive, augmented reality scenes from New York City, housed inside classic binoculars, bring visitors directly to the sights and sounds of popular destinations. Other exhibits include videos of ESB's famous light shows with interviews with Marc Brickman, the lighting artist who brings them to life, user-generated content, and famous British memory artist Steven Wiltshire's monumental skyline of New York City. To celebrate the unveiling, the Empire State Building is also excited to announce the premiere of a new video starring Tony, Grammy, Emmy, and Pulitzer-Prize winning composer, lyricist, and actor Lin-Manuel Miranda. Set to his love-letter to New York, Cheering for Me Now - an original track from his Hamildrop series with music by legendary composer John Kander (Cabaret, Chicago) and lyrics by Miranda, the video will feature a new music-to-light show designed by world-renowned lighting artist Marc Brickman and footage of Miranda exploring the all-new Observatory Experience. A portion of the video will premiere on November 27, on CBS This Morning's live broadcast and will be posted exclusively on the Empire State Building's YouTube Channel and Facebook page.
Create: Dec 7, 2019 Edit: Dec 7, 2019Since launching in 2018 campaigns have delivered increases of an average of up to 30% for over 50 tourism boards globally, each strategic campaign enables Tourism Boards to navigate the highly fragmented landscape of the global travel industry, targeting specific demographics in desired source markets. Hotelbeds has confirmed the successful launch of an industry-first B2B service for destination marketing organizations (DMOs) globally to drive incremental tourism arrivals. Leveraging the company’s technology, booking platform, and relationships with hoteliers and B2B travel buyers globally, Hotelbeds has to date already worked with over 50 tourism boards from around the world. The result has been to increase room nights for target destinations by up to 30% on average – plus improving revenue performance – by attracting additional low- and shoulder-season visitors from international and domestic source markets globally. Partner destinations receive access to the over 60,000 B2B travel trade buyers – such as retail travel agents, tour operators, airlines, and points redemption clients – who together make over 1.5 billion accommodation searches per day via Hotelbeds. Due to the international reach of Hotelbeds – present in over 140 source markets globally, with the fast-growing Chinese market already the fourth biggest globally for the company – destination partners also benefit from receiving more international and long-haul arrivals. Bookings from international and long-haul source markets in turn deliver high-value customers who spend more in destination, stay longer, cancel less, return more often and book farther out than typical direct to consumer customer profiles (which tend to be highly domestic). Gareth Matthews, Director of Marketing & Communications at Hotelbeds, stated: “Our whole purpose as a travel distributor is to drive incremental high-value bookings for hotels from non-competing, hard to reach B2B travel trade sources such as retail travel agents and tour operators. So we thought why not also do the same for destinations? No one else is offering destination marketing boards such a comprehensive set of opportunities that allows them to easily access the distribution power of the world’s travel trade. We launched the service at a global level last year and I´m pleased to confirm that our knowledge, experience and infrastructure is already delivering, on average, increases in incoming visitor paxes of 30% for our destination partners.” Joseph Sheller, Head of Destination Marketing, commented, “I am proud to say that our Hotelbeds Destination Marketing service is in high demand on a global level. We pride ourselves on delivering highly tangible ROI for our partners and measure our success by the incremental year-over-year increase in room nights/PAX produced by the campaigns, as well as the total overall economic impact. What destination doesn´t want incremental visitors that also stay longer and spend more, especially during the low- and shoulder-seasons? As the first B2B travel distributor to launch this service, we are truly revolutionizing the landscape of destination marketing!”
Create: Dec 7, 2019 Edit: Dec 7, 2019NEW YORK, N.Y. (December 3, 2019) – The Hospitality Sales & Marketing Association International (HSMAI) will honor GCommerce with 5 Silver Adrian Awards for digital marketing excellence for its winning entry in the 63rd annual Adrian Awards, the largest and most prestigious global travel marketing competition. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. GCommerce provides digital marketing services to some of the country’s most iconic 4 and 5 star and diamond hotels and resorts. GCommerce received the following Silver Adrian Awards: Paid Search Marketing for Nautical Beachfront Resort Paid Search Marketing for Dollywood’s DreamMore Resort Facebook Advertising for Dollywood’s DreamMore Resort Paid Search Marketing for Red Lion Inn Facebook Instant Experience for Temecula Creek Inn “The Adrian Awards honor innovative travel marketing campaigns that lead the future of hospitality marketing, setting the standard for creativity and flawless execution,” said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI. “HSMAI is proud to recognize these award winners and celebrate their remarkable campaigns and the people behind them at the Adrian Awards Gala.” GCommerce will be honored during the HSMAI Adrian Awards Gala on January 21, 2020 at the New York Marriott Marquis. Attended by nearly 1,000 hospitality, travel, and tourism marketing executives, this elegant affair is a must-attend industry event. The Adrian Awards Dinner Reception & Gala, recognized as a Top 100 Event in New York City by BizBash, will celebrate award-winning work and the people behind it, lifetime achievement, and the HSMAI Top 25 Extraordinary Minds in Hospitality Sales, Marketing, and Revenue Optimization. Winning entries will be viewable in the winners’ gallery on the Adrian Awards website. Visit www.AdrianAwards.com for more information on the event and competition and to view the Adrian Awards Winners’ Gallery.
Create: Dec 7, 2019 Edit: Dec 7, 2019The Higgins Hotel & Conference Center has announced the appointments of Daniel Rhodes as General Manager and Marc Becker as Director of Sales & Marketing. With a unique, 1940s-inspired theme and WWII artifacts incorporated throughout the property, The National WWII Museum’s Hotel will officially open its doors this December in New Orleans’ flourishing Arts and Warehouse District. “Daniel and Marc bring extensive industry experience to The Higgins Hotel,” said James Williams, The National WWII Museum’s Vice President of Sales. “With their passion for hospitality, we could not be more excited to have them lead the launch of this highly-anticipated property, which will help support the Museum’s educational mission.” As General Manager, Daniel Rhodes will oversee and lead all operations and management of the Hotel. With more than 10 years of hospitality experience, Rhodes previously served as the Vice President of operations for Commercial Properties Realty Trust, overseeing the company’s $350 million in real estate assets. Prior to that, he was General Manager of Hilton Baton Rouge Capitol Center and was awarded “General Manager of the Year” by Prism Hotels and Resorts. His versatility has allowed him to build successful teams that focus on providing exceptional service, maximizing hotel profitability and engaging employees. As Director of Sales & Marketing, Marc Becker will supervise overall sales efforts for the Hotel. After earning a Master of Professional Studies in International Hotel Administration, Becker worked with Novotel and Club Med in Italy and France, and then with Gleneagles Resort in Scotland. An offer with Hilton at the Drake Hotel in Chicago brought him back to the United States. Becker later moved to New Orleans after accepting a position as Associate Director of Sales at the Omni Royal Orleans, where he earned recognition as “Sales Manager of the Year” from Omni Hotels & Resorts. He is an active member and past President of Meeting Professionals International, a past Board Member for Hospitality Sales Marketing Association, and currently serves on the Marketing and Industry Affairs committees of the Louisiana Travel Association.
Create: Dec 7, 2019 Edit: Dec 7, 2019Paramount Hotel Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the TownePlace Suites by Marriott in Clinton, New Jersey. David Hale, Vice President of Business Development at Paramount Hotel Group, made the announcement. The new 100-suite hotel offers studio, one-bedroom and two-bedroom suites with fully equipped kitchens, as well as separate living/working and sleeping areas. Guests can work and relax on their own terms in modern suites that feature full kitchens with stainless steel appliances and granite countertops, adjustable work spaces with built-in shelves and lighting, a large flat screen television, as well as luxurious new bedding. Most rooms also feature the Home Office™ Suite, designed to provide guests with plenty of storage and flexible space to spread out and make it their own. Property guests can create their own complimentary hot breakfast every morning in the lobby area and can fire up their stay by grilling up dinner on the outdoor Weber grills. The 24-hour In a Pinch® market and On Us® coffee service offers guests the chance to get their snack and caffeine whenever they feel the need. Other hotel amenities include a heated indoor swimming pool, an outdoor patio, a fitness center open 24 hours per day, a meeting room, laundry facilities, complimentary Wi-Fi throughout the hotel and on-site business services, including copying, faxing and printing.
Create: Dec 7, 2019 Edit: Dec 7, 2019Hotel Equities (HE) announced construction is underway on the new TownePlace Suites by Marriott in Tehachapi, CA. Hotel Equities will manage the hotel, developed and owned by California-based H2H Asset Group. The hotel site, located on Magellan Drive in Tehachapi, is part of a planned business park situated just one block from Adventist Healthcare in Tehachapi. The hotel site has easy access from Exit 149 on Highway 58. “We are proud to progress into the next phase of development for the TownePlace Suites Tehachapi,” said Greg Presley, vice president of business development for HE. “We initially entered the California market a number of years ago and have delivered tremendous results. Those high-performance results for great owners, like our partners at H2H Group, have resulted in our continued growth out west. We’re proud to work alongside Ajay Anand, managing partner of H2H Asset Group, to open this hotel to guests in Summer of 2021.” Upon opening, the hotel will feature the well-known Marriott brand’s latest design. TownePlace Suites by Marriott provides guests with a comfortable place to relax during their long-term visits. The brand offers studio and one-bedroom suites with fully equipped kitchens, as well as separate living/working and sleeping areas. The suites include adjustable workspaces with built-in shelves and lighting, large flat screen televisions and flexible storage and closets. On-site food options include outdoor Weber grills, a 24-hour In a Pinch market and coffee service. Other amenities at the new TownePlace Suites include an indoor swimming pool, fitness center, meeting space, laundry facilities and free Wi-Fi and copying, faxing and printing services. “We were intentional in selecting Hotel Equities as the operator and manager of our hotel assets as they are known for their ability and skillset to add value from project inception, development and operations,” said Managing Partner of H2H Group, Ajay Anand. “Our goal is to provide our guests with best-in-class accommodations with quality service, offer career opportunities and add value to the Tehachapi community.” “We’re always excited to work with partners like H2H Group and Hotel Equities, who bring a significant level of commitment and expertise to all of their projects. While this is our first new construction project together to break ground, the pipeline of 6 more in California is particularly remarkable,” said Adrienne Jubb, Vice President, MSB Development, Marriot International. “This project will be a welcome new addition to the Tehachapi market, and we expect an even bigger celebration upon opening.” Tehachapi’s location mid-way between Bakersfield (36 miles away) and Lancaster (45 miles away) attracts travelers visiting both major cities. The Tehachapi economy is largely based on wind and solar farms in the area and also benefits from expansions at nearby Edwards AFB. TownePlace Suites by Marriott® is designed for extended stay travelers who want to feel at home and stay productive. To appeal to these guests seeking authenticity, personality and a seamless experience, the concept infuses local flavor into a quiet neighborhood setting, complete with the added comfort, service and quality of an all- suite hotel. For more information about TownePlace Suites by Marriott, visit towneplacesuites.marriott.com .
Create: Dec 7, 2019 Edit: Dec 7, 2019PORTSMOUTH, NH – Analysts at Lodging Econometrics (LE) report that at the end of the third quarter of 2019, China’s total construction pipeline has grown to 3,380 projects/628,972 rooms. Currently, the country has 2,548 projects with 438,797 rooms under construction with projects scheduled to start construction in the next 12 months at 404 projects with 85,026 rooms. Projects in the early planning stage have 428 projects/105,149 rooms. Hotel development continues to thrive despite the continued economic struggles in the region and the on-going trade and tariff disputes with the United States. In the third quarter, China announced 661 new projects with 80,692 rooms into the pipeline. Through the third quarter of 2019, China opened 658 new hotels/92,932 rooms with another 363 new hotels/45,799 rooms forecast to open by year-end. In 2020, 1,084 new hotels with a lofty 157,893 rooms are forecast to open. Should all of these hotels come online in 2020, then China will open the largest number of new hotel rooms since the cyclical peak in 2014. In 2021, following a year of all-time high new hotel openings, LE forecasts that the number of new hotel openings will decelerate to 773 hotels with 135,294 rooms. Chengdu, at a record high 124 projects having 25,560 rooms, leads China’s pipeline. Guangzhou follows standing at 122 projects with 26,105 rooms, then Shanghai at 119 projects/22,581 rooms. Next is Wuhan and Suzhou with 111 projects/15,457 rooms and 88 projects/14,855 rooms, respectively. Also, notable, with strong room counts, are Hangzhou with 73 projects/15,647 rooms and Xi’an with 80 projects/15,054 rooms. Four of the seven cities listed above have pipeline increases in excess of 20% of their existing open and operating supply with Chengdu having a pipeline in excess of 30%. Franchise companies topping China’s construction pipeline are led by Hilton Worldwide with 454 projects/93,644 rooms. Next is InterContinental Hotels Group (IHG) with 375 projects/82,358 rooms and Marriott International with 315 projects/86,151 rooms. All three of these companies are setting record pipeline highs by projects and rooms and account for 34% of China’s total pipeline. Other notable franchise company pipelines are AccorHotels with 218 projects/35,556 rooms and JinJiang Holdings standing at 214 projects/22,548 rooms. Brands in the pipeline are led by Hampton by Hilton with a record 273 projects/42,645 rooms. Hilton’s second largest brand, by project count, is DoubleTree with 59 projects/16,489 rooms. IHG’s primary brands in China are Holiday Inn Express, at a record count, with 179 projects/31,430 rooms and Holiday Inn with a record 61 projects having 15,435 rooms. Marriott International’s top brands are the full-service Marriott Hotel & Resort, hitting record highs, with 73 projects/22,068 rooms and then Courtyard with 39 projects/10,250 rooms. Leading brands for JinJiang Holdings are 7 Days Inn with 113 projects/8,931 rooms, and Vienna Hotel with 26 projects/3,300 rooms. AccorHotels’ leading brand, Ibis, is also hitting all-time highs with 102 projects/10,888 rooms, while Mercure Hotel also has a record number of projects with 58 and totaling 9,346 rooms.
Create: Dec 7, 2019 Edit: Dec 7, 2019Technology brands interested in being featured are invited to submit their latest innovations for the upcoming report presented by Puzzle Partner Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, today announced that submissions are now being accepted for the upcoming Hotel and Travel Tech Game Changers 2020 Report. “We want to recognize the trailblazers and creators who help shape the future and who inspire the next generation,” explains Alan Young, Founder & CEO of Puzzle Partner. “Our industry is undergoing a sea of change on so many fronts, and this report is our opportunity to highlight those technology brands that are bringing cutting-edge solutions to complex business challenges and are helping lead transformation.” The mission of this report is to showcase the developments in the art and science of hospitality and travel technology and select those companies that stand out. Acceptance in the report is based on an impartial judging process to evaluate each submission on its uniqueness, innovation, and significance to the industry. Entries will be accepted until the end of January, and those selected will be contacted in writing. The final report will be available in February 2020. Technology brands interested in sharing their groundbreaking products and services can apply here: http://unbouncepages.com/game-changers2020
Create: Dec 7, 2019 Edit: Dec 7, 2019Robots need a place to stay in space, too. NASA is attaching a “robot hotel” to the outside of the International Space Station with the upcoming launch of the Robotic Tool Stowage (RiTS), a protective storage unit for critical robotic tools. On Dec. 4, RiTS is slated to launch aboard the 19th SpaceX commercial resupply mission. Its first residents will be two Robotic External Leak Locators (RELL). Outfitted with mass spectrometers capable of sniffing out the presence of gases such as ammonia, these robotic tools are used to detect leaks from the station. Two RELL units are on board the station right now: the first RELL launched in 2015, and it proved to be such a success that a second RELL was launched as a backup earlier this year. In this image, RiTS spacewalk installation procedures were being tested in the Neutral Buoyancy Lab at Johnson Space Center in Houston.
Create: Dec 4, 2019 Edit: Dec 4, 2019We’re unveiling Cooking on Airbnb Experiences – a new category of bookable experiences that unlock the hidden culinary traditions of families all around the world. From learning grandmas’ recipes to traditional Uzbek home-cooking, guests can now get access to 3,000 unique recipes that are usually reserved for friends and family in over 75 countries globally. Through Airbnb Cooking Experiences, we are presenting a new way to understand culture through food. Unlike typical cooking classes, which can feel intimidating or time-consuming, at the heart of every experience is human connection; people coming together to make and share a meal. Hosted by families, farmers, pastry cooks and more, local hosts can now highlight the deeper meaning behind the food you eat, teaching traditional recipes and sharing stories in intimate settings around the world. To protect the personal nature of each recipe, each experience has been vetted against guidelines inspired by Slow Food, a grassroots organization whose mission is to prevent the disappearance of local food cultures and traditions. Through this vetting process, we have verified that each host of an Airbnb Experience communicates the unique essence of every dish through their personal stories and has proven a deep knowledge of the heritage of the cuisine that they share. Celebrating the launch of Airbnb Cooking Experiences – and to find the next wave of culinary treasures – we are calling on the world to apply or nominate their favorite home cook so that we can treat them to a once in a lifetime trip to Italy. There, they will learn to refine their family recipe and cement their legacy in an Airbnb cookbook, planned for 2020. The top 100 applicants will get to study alongside experts including chef David Chang and his mom, Sherri, during one of the four, specially-organized five-day courses at Slow Food’s University of Gastronomic Sciences, located within a UNESCO world heritage site in Pollenzo, Northern Italy. Alongside workshops, tastings, field visits and lessons from UNISG professors, there will also be hands on lessons from one of the most booked hosts on the platform, Nonna Nerina, who has earned over $150,000 just by welcoming travelers to the Roman countryside to learn about her and her family’s love of pasta-making. With hosts like Nonna, it’s no wonder bookings of Airbnb’s food and drink Experiences have been growing at a rate of 160 percent year-over-year since 2018. Our new Cooking category brings together the very best of our platform with brand new Airbnb Experiences, united by new principles that ensure an authentic, local experience in intimate settings and small groups. “Ever since the very first guests travelled with Airbnb, we have realized that sharing a meal is the key that unlocks culture and fosters connection. Through Airbnb Cooking Experiences, we want to bring back the tradition of people coming together to make and share meals, and through this help preserve unique recipes that are shared within family kitchens around the world,” – Brian Chesky, Airbnb CEO and Co-Founder. Building on our partnership, Slow Food is also introducing 15 special Airbnb Cooking Experiences that perfectly align with its principles of good, clean and fair – including Walk Cook & Eat in the Amalfi Coast and ‘Let’s Rescue Food’ in Cartagena, Colombia. “It’s really encouraging that Airbnb looked to us for guidance on how to help people preserve their family recipes and become quality and sustainability advocates,” said, Paolo Di Croce, Slow Food Secretary General. “Airbnb Cooking Experiences represent a great opportunity to spread our urgent call for sustainability standards and food biodiversity protection across the globe, reaching new audiences and inspiring change in the entire food and tourism sector. We have a long-term commitment to ensure that travel experiences remain authentic and help travellers learn about local communities and raise awareness about sustainable food practices.”
Create: Dec 4, 2019 Edit: Dec 4, 2019This enhanced partnership enables more seamless automated hotel processes, creating a win-win outcome for Pan Pacific Hotels Group and corporate clients worldwide. HRS announced an extension of its strategic partnership with Pan Pacific Hotels Group, one of Asia’s most established hospitality companies. Great news for global #businesstravelers: @HRS_NAM and @PanPacific Hotels announce new agreement, bringing process #automation and content distribution efficiencies that benefit multi-national corporate hotel programs. #hotels #travelprocurement The renewed focus of the partnership is to explore growing opportunities in corporate travel, both globally and regionally. Singapore-based Pan Pacific Hotels Group is growing its global footprint; the Group now has properties across 29 key markets in Asia-Pacific, Europe and North America. HRS works with more than 3,000 multi-national corporations on their managed hotel programs, including one-third of the Fortune 500. “Corporate travel managers are committed to offering their travelers quality hotels in the right locations, and at the right negotiated price. More corporate travel programs count on HRS to find these options around the world,” said Frédéric Dumoulin, Senior Vice President of HRS Asia Pacific. “Beyond those elements, hotels and corporations increasingly seek more automated, seamless processes that enhance distribution efficiencies. This ultimately helps make the traveler’s journey easier. Forward-thinking hotel management companies like Pan Pacific know that building win-win partnerships such as this are vital to staying competitive.” Ms. Cinn Tan, Chief Sales & Marketing Officer of Pan Pacific Hotels Group, said: “We operate in a fast-paced world where customer needs are constantly evolving, so keeping abreast of these are critical to our business. HRS and Pan Pacific Hotels Group share a common mission of putting customers first. This partnership reinforces our ongoing goal to streamline vital processes to everyday hotel program management. We look forward to leveraging new automated technologies to better serve our mutual clients in 2020 and beyond.” Pan Pacific Hotels Group currently manages nearly 50 properties across numerous key cities including Singapore, Beijing, Sydney and London. Business travel spending in Asia Pacific totaled $615.4 billion in 2018, and is projected to grow by 5.8 percent annually through 2023 as per Global Business Travel Association estimates.
Create: Dec 4, 2019 Edit: Dec 4, 2019