Dallas’ HALL Arts Hotel Joins Crescent Hotels & Resorts Latitudes Collection

The new HALL Arts Hotel, which opened its doors in the Dallas Arts District in December 2019, has joined Crescent Hotels & Resorts’ Latitudes collection of lifestyle hotels & resorts.  With a lifestyle-driven, property-specific approach to hotel management and operations, Crescent’s Latitudes portfolio encompasses exceptional hotel properties from across the U.S.  Some of the collection’s featured properties include The Mayfair at Coconut Grove, Newport Beachside Resort, and the PGA National Resort & Spa. Designed by HKS Architects, HALL Arts Hotel offers 183 contemporary guest rooms, including 19 Dallas Arts District-inspired suites, a rooftop pool, a show-stopping contemporary art collection and a state-of-the-art fitness center. ELLIE’S Restaurant + Lounge serving breakfast, lunch, dinner and in-room dining with live music and entertainment five nights a week.

The Heart of Europe - Dubai

Frontline Employee Feedback and Evaluation - Chapter 3

Frontline Employee Feedback and Evaluation Technique 39 Incorporate Service Assessment in Performance Evaluations; The standard form on which to complete all associates’ written performance evaluations should contain a section eval- uating customer service. For back-of-the-house employees, items such as teamwork and dependability can be addressed in this section as these items impact guest satisfaction scores. Technique 40 Mystery Shop Telephone Etiquette; Hotel associates’ telephone habits and etiquette should be shopped at least once per quarter. Are the hotel’s telephones answered promptly? Does the hotel representative identify himself/herself by name? Is the reservationist enthusiastic? Technique 41 Offer a Balance of Positive Feedback; Managers and supervisors cannot be complacent and must give constructive feedback whenever needed. Therefore, in an effort to avoid being perceived a negative or a ‘nitpicker,’ each manager or supervisor should not go home for the day without giving at least six positive pieces of feedback to associ- ates (e.g., “your shoes are nicely polished;” “I like the way you phrased that response to the guest inquiry,” etc.). Technique 42 Mystery Shop Customer Service; The hotel should use one mystery shopper guest every quarter to evaluate customer service at the various hotel/ guest points of contact. In some quarters, the mystery shopper should be disguised as a business traveler and in other quar- ters, the mystery shopper should be accompanied by a friend and be under the guise of a leisure traveler. Technique 43 Set Cross-Training Goals; In the section of the associate performance evaluation in which goals are set, all associates should have at least one goal related to being cross-trained on a new area within his/her department or in a different department. Technique 44 Allow for Self-Assigned Goals; In the section of the performance evaluation in which goals are set for the associate, s/he should be permitted to set at least one goal for himself/herself. The associate needs own- ership and buy-in on the goals.

Details of refund terms ot tickets and international flights

"Maghsoud Asadi Samani"  the secretary of Airlines Association;  Passengers who have received a ticket prior to Feb 26th can cancel their ticket and are not penalized.   But travelers who have attempted to buy ticket after Feb 26th are going to  cancel it, will be subject to a fine.

60 liters of gasoline for New Year's Eve holidays

Ali Asghar Yousefnejad, Member of the Parliment of the Islamic Consultative Assembly;   At today's meeting, the Budget Integration Commission added a quota of gasoline for the New Year's Eve holidays.

The Khorasan Razavi Hotel Managers Association held an extraordinary meeting

The meeting was held yesterday evening to discuss hotel issues following the outbreak of the Corona virus.  In this session, while receiving a report on the current situation, ways of resolving the crisis, seeking and following up on problems from relevant institutions were discussed.

A definite time should be given to travel agencies as a deadline so that they can refund travelers money

"Amir Pouyan Rafiei Shad" Head of the Association of Tehran Travel Agencies:  The status of the tours will be determined by March 6 and will be re-examined if conditions persist.   We asked agencies which are in debt or signed contract in another country to send us a sample of their contracts with hotels and foreign offices.   In national travels, hotels and agencies can better understand the situation, but in international tours, the Ministry of Tourism must help the agencies and receive the necessary consultations.

Heavy fire in Idris Hotel in Mashhad

The cause of the fire has not yet been determined. The first video of Heavy fire in Idris Hotel  in Mashhad: Normal situation in Idris Hotel in Mashhad : According to the owner and operator, no damage has been done to the various parts of the hotel and to the guests and staff.

Oman suspends flights to Iran

According to Oman's chief of aviation, the country has suspended its flights to Iran until further notice

President Rohani ordered the Minister of Roads and Urban Development

Issuance of a toll reduction rate of Tehran-North freeway Thus, the toll rate for cars will be reduced to 200,000 Rials on normal days and 30,000 Rials on peak days.

Dutch FM visits Isfahan, says ready to deepen tourism ties

Foreign Minister of the Netherlands Stef Blok said on Friday that his country is willing to expand economic and tourism relations with Iran, particularly with Isfahan province. “We came to Isfahan because we have heard a lot about the rich culture and hospitality of the people here,” Blok said in a meeting with Isfahan Governor General Abbas Rezaei. “Government of the Netherlands is ready to boost economic relations as well as tourism exchange with Iran, especially with Isfahan,”. Talking about U.S. sanctions against the Islamic Republic, the Dutch official noted that over the past two years, sanctions have limited bilateral cooperation, adding “Efforts are being made to expand cooperation [despite economic sanctions].” Rezaei for his part said the ground is fertile for expansion of bilateral tourism relations with the aim of hosting Dutch tourists in Isfahan.

Stonebridge Companies Acquires Residence Inn by Marriott Herndon Reston

Stonebridge Companies — a Denver-based, privately owned, innovative hotel owner, operator and developer — has acquired and will manage the 168-room Residence Inn by Marriott Herndon Reston in Herndon, Virginia. The acquisition is Stonebridge Companies’ second in less than three months and third since late 2018. Stonebridge last month announced the purchase of the Le Méridien New Orleans, and in late 2018 acquired the Embassy Suites by Hilton New Orleans. The extended-stay hotel offers modern and spacious studio and two-bedroom suites with fully equipped kitchens and complimentary Wi-Fi. It features a seasonal outdoor pool and Sport Court®, barbecue and picnic area, complimentary breakfast buffet, 24-hour market and on-site business center and meeting space. Guests can also earn and receive benefits through the Marriott Bonvoy™ loyalty program.