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Kish Island to become intl tourist destination for Fisher's New Year celebrations

Head of Tourism Development and Cultural Heritage office of Kish Free Zone has said that the Persian Gulf island will become an international tourist destination for Fisher's New Year or as it called in the local language Nowruz-e Sayyad day. Nowruze Sayyad Day or Fisher's New Year is being celebrated annually on July 19. Locals, especially fishermen in southern regions of Iran, celebrate Nowruz-e Sayyad day, meaning the Fisher's New Year. Fishing is a major part of the island’s life and different seasons and periods are defined according to its cycles. Unlike other parts of Iran which celebrate the costumery Nowruz in late March, local people in southern Islands celebrate their New Year as well which called the Fisherman’s Nowruz, (Norwuz-e Sayyad) at the beginning of the main fishing season in late July. In this ceremony, the villagers wear new clothes and paint their animals with a red mud called Gelak and take them to the sea, and the indigenous women receive guests with cooked pastries made from dates called Ranginak. The locals would not go fishing or eat fish or other seafood on this day and believe that all fish are free and should reproduce. Head of Tourism Development and Cultural Heritage office of Kish Free Zone Mahan Modavvan told IRNA on Saturday that his organization, according to its goal and duties, is seeking to hold Nowruz-e Sayyad Day or Fisher's New Year celebrations in the summer festivals that are being held annually in this region. He said that various festivals such as fishing, seafood, water-based activities, and handicrafts exhibitions are scheduled in this celebration too. Although Kish Island is active in different sections of trade as well as oil and gas - it was even the greatest trading hub in the Persian Gulf during the Seljuk empire (1037-1194 AD) - its economy today is based mostly on tourism. The Island has the required infrastructure so that it has been called "the most complete international tourist region in Iran". Hosting about 1.5 million tourists every year, Kish Island has an average of 20,000 internal and international flights annually. It has 52 hotels (12 5-star ones), 2 apartment hotels and 2 resorts. However, the coronavirus outbreak hit the Island's tourism industry this year, so that it is now using its minimum capacity after two months of total lockdown.

Create: May 16, 2021 Edit: May 16, 2021 Regional News

Intl. travels fall by 80% in Iran due to coronavirus

The average of international travels to and from Iran fell by 80 percent during the past Iranian calendar year 1399 (ended on March 20, 2021) from a year earlier. “During this period, 4,343,163 passengers entered the country, which included 3,030,464 Iranian passengers and 512,699 international travelers,” Mehr quoted Arezou Ghaniun, an official with the Islamic Republic of Iran's Customs Administration, as saying on Saturday. “From the beginning of 1399 to the end of it, we saw a significant reduction in passenger traffic to the country or vice versa in land, sea, rail and air borders, which were caused by various coronavirus restrictions.” International tourist arrivals to Iran plunged 72% during the first eight months of the year when compared to 2019, according to data compiled by the World Tourism Organization. Restrictions on travel introduced in response to the COVID-19 pandemic continue to hit global tourism hard, with the latest data from the UNWTO showing a 70% fall in international arrivals for the first eight months of 2020. Iran, however, has experienced different rates of downfall for inbound passengers over the past months. In the first three months of 2020 (January, February, March), the tourism industry of the country recorded negative rates of 90, 92, and 94 percent, respectively, compared to the same period last year, according to the organization. The fall reached 96 and 97 percent in April and May. And in June, a negative 84% was recorded. But the interesting point in the statistics published by the World Tourism Organization is a steep slope of the improvement of Iran’s tourism arrivals during the last two months, as such growth has leaped 35% in July and August. Optimistic forecasts, expect the country would achieve a tourism boom after coronavirus contained, believing its impact would be temporary and short-lived for a country that ranked the third fastest-growing tourism destination in 2019. According to the newest UNWTO Barometer, international arrivals plunged 81% in July and 79% in August, traditionally the two busiest months of the year and the peak of the Northern Hemisphere summer season. The drop until August represents 700 million fewer arrivals compared to the same period in 2019 and translates into a loss of US$ 730 billion in export revenues from international tourism. This is more than eight times the loss experienced on the back of the 2009 global economic and financial crisis. “This unprecedented decline is having dramatic social and economic consequences, and puts millions of jobs and businesses at risk,” warned UNWTO Secretary-General Zurab Pololikashvili. “This underlines the urgent need to safely restart tourism, in a timely and coordinated manner”. UNWTO’s Panel of Experts foresees a rebound in international tourism in the current year, mostly in the third quarter. However, some experts suggest the rebound could occur only in 2022. Travel restrictions are seen as the main barrier standing in the way of the recovery of international tourism, along with slow virus containment and low consumer confidence. The lack of coordinated response among countries to ensure harmonized protocols and coordinated restrictions, as well as the deteriorating economic environment, were also identified by experts as important obstacles for recovery. The Islamic Republic expects to reap a bonanza from its numerous tourist spots such as bazaars, museums, mosques, bridges, bathhouses, madrasas, mausoleums, churches, towers, and mansions, of which 24 being inscribed on the UNESCO World Heritage list. Under the 2025 Tourism Vision Plan, Iran aims to increase the number of tourist arrivals from 4.8 million in 2014 to 20 million in 2025.

Create: May 16, 2021 Edit: May 16, 2021 Regional News

Blue Origin to fly first people on New Shepard in July

Blue Origin announced May 5 that it will fly people on its New Shepard suborbital vehicle for the first time July 20, and will auction off one of the seats on that launch. The company said that, after years of test flights without anyone on board, it will start flying people on New Shepard. The announcement took place 60 years to the day after the vehicle’s namesake, Alan Shepard, became the first American space on the suborbital Mercury 3 launch. The scheduled date of the flight is the 52nd anniversary of the Apollo 11 landing. The company hinted during its most recent test flight of the vehicle April 14 that it was ready to start flying people on the vehicle. The company used the flight to test procedures for future crew flights, including having company personnel, playing the role of customers, boarding the vehicle during prelaunch preparations, and also practicing exiting the vehicle after landing. “We have flown this vehicle 15 times and, after the last flight, we said, ‘It’s time. Let’s put people on board,’” said Ariane Cornell, director of astronaut sales at Blue Origin, in a call with reporters. The company did not disclose who would fly on the vehicle, capable of carrying six people, beyond that it will make one seat available to the public via an auction. The company will accept sealed bids through May 19, then go into an unsealed bidding phase, concluding in a live auction June 12. Blue Origin said the proceeds of the auction will go to an affiliated nonprofit organization, the Club for the Future, that supports STEM education activities. When Blue Origin announced April 29 that it would disclose its plans for selling the first seat on New Shepard, many expected it would formally unveil long-awaited plans to start selling tickets. The company has said little about its ticket sales strategy, including how much they would cost. Cornell declined to discuss how the company would sell tickets beyond this initial auction. “We don’t have details on the prices for future seats, and we will announce the details of how those future seats will be sold in the future, after this auction.” She added the company will take notes of the “most active bidders” in that auction for follow-up on future ticket sales. She also said that, after the July 20 flight, “we will have a couple more crewed flights before the end of the year.” While the company didn’t disclose details on ticket sales, the company is sharing more information on the spaceflight experience. Cornell said that those who fly on New Shepard will arrive at the company’s West Texas site four days before launch and undergo three days of training. That will include working in a mockup of the New Shepard crew capsule learning procedures for getting in and out of the vehicle as well as emergency protocols. Those who fly New Shepard have to meet a number of physical and other conditions, according to a terms and conditions document posted on the company’s website. That includes being at least 18 years old, weighing between 50 and 101 kilograms, being between 152 to 193 centimeters tall, and able to withstand 3g’s of acceleration during launch and 5.5g’s “for a few seconds” during reentry. Blue Origin didn’t disclose how many people signaled an interest in flying on New Shepard by signing up on its website in the last week to find out how they could buy tickets. “I can say that the website has gotten a workout in the last week,” Cornell said. “Obviously, we hope that is a good precursor to excitement and participation in the auction on June 12.” Loizos Heracleous, professor of strategy at the Warwick Business School, noted that there are about six million people worldwide with a net worth of at least $5 million, and thus likely in the addressable market for a flight like this. “For some it will be about bragging rights, for others it will be an experience of a lifetime,” he said in a statement about why people would be willing to pay a premium to fly on a suborbital vehicle. “In strict financial terms it might not seem a wise decision, but if it’s a small part of their disposable income or net worth, they might want to do it.”

Create: May 8, 2021 Edit: May 8, 2021 International News

VISA will focus on 5 key crypto areas

This is just the start but it is progress towards the solidification of the crypto movement! The first of the five areas mentioned by the VISA CEO is enabling consumers to purchase these currencies or Bitcoin, noting that they are exerting effort to ensure that they are facilitating the use of Visa cards to buy. The second one is allowing digital currency cash-outs to fiat, which means converting digital currency to fiat on a Visa credential, making the funds available for shopping at any of the 70 million Visa merchants. The third area is enabling financial institutions and fintech partners to offer crypto options for their customers. Kelly said they have created APIs that give customers of financial institutions the ability to purchase, hold and even trade digital currencies held by the first federally charted digital asset bank in the U.S., Anchorage. Meanwhile, the fourth area is settlement. With this regard, Kelly said, “We’ve upgraded our infrastructure to allow a financial institution to settle with these in a digital currency with stablecoin, starting with USDC.” Kelly said the last area of opportunity and, perhaps one of the most challenging, in the crypto space that they are focusing on is working with central banks.

Create: May 4, 2021 Edit: May 4, 2021 International News

Hunden Partners Leads Solicitation Process for Food & Beverage Operator at Fort Worth Will Rogers Memorial Center

Hunden Strategic Partners (Hunden) issued a Request for Qualifications (RFQ) for the exclusive food and beverage operator at the Will Rogers Memorial Center (WRMC) in Fort Worth. Hunden is managing the solicitation and selection process on behalf of the City of Fort Worth (City), Texas. The City is seeking a qualified firm or team for the exclusive food and beverage operations (including concessions, catering, cafes, etc.) at the WRMC complex. The brand and experience of Fort Worth is intertwined with the catering and concession experience at the WRMC and as such, the new vendor must align with the vision for the WRMC as the premier venue of its kind in the world. Respondents ideally will have experience with equestrian or similar venues and a history of successfully curating a local F&B experience that best serves the customer base and supports a locality’s brand as a destination. Will Rogers Memorial Center is a world-class facility hosting more than one million visitors a year,” said Mike Crum, Director of the Public Events Department for the City of Fort Worth. “Our chosen food and beverage partner will elevate the operation to create a truly memorable, unique Fort Worth experience.” The F&B contract is expected to be negotiated and approved by December 31, 2021. The term of this contract, which will go into effect on January 13, 2022, is ten (10) years with five, one-year renewal options.

Create: May 1, 2021 Edit: May 1, 2021 International News

Iran eyes UNESCO status for five intangible elements

Iran seeks to register five intangible elements on UNESCO’s list of Intangible Cultural Heritage of Humanity in near future, Mehr reported on Tuesday. The country has recently submitted [revised] dossiers for the ancient festivities of Mehregan and Yalda, crafting and playing [the stringed instrument of] the Oud, traditional craft of silk spinning, and Turkmen Duzi (a kind of traditional textile being practiced by Iranian Turkman tribes), the report said. Yalda (the birth of a new sun), which is also called Yalda Night, is celebrated on the eve of the winter solstice, which falls on the last day of Azar (the last month of autumn in the Iranian calendar year). On that graceful night, the winter chill is vanquished and the warmth of love embraces the entire family. It’s a time for pleasant family reunions that entails laughter, merriment, and good cheer. According to UNESCO, Yalda ceremonies, in the best way, point to cultural diversity and human creativity, especially when one considers the wide range of the communities that celebrate it. Mehregan celebration, which falls on the 196th day of the Iranian calendar year that usually equals October 2 in the Gregorian calendar, brings together clusters of Iranian Zoroastrians to hold reunions in celebration of Mithra, an ancient goddess of friendship, affection, and love. A key feature for the event is large spreads in purple laden with various ingredients, dishes, and elements each on behalf of a particular belief. Fruits, vegetables, dried nuts, sweets, rosewater, grilled lamb meat, lotus seeds, and silver coins, and a scale are typically placed, the latter symbolizes autumnal equinox. The oud is a pear-shaped stringed instrument frequently used in Persian and Middle Eastern music whose construction is similar to that of the lute. It was thought that this musical instrument was invented by nomad tribes since it was light and mobile. Some believe it was originated in the Caucasus region, other sources report more western regions as a point of origin. Some findings show an early elliptical design of Oud found in the ruins of Shush, Iran. Some experts theorize that a priest is shown to be playing it in that depiction. The Islamic Republic expects to reap a bonanza from its numerous tourist spots such as bazaars, museums, mosques, bridges, bathhouses, madrasas, mausoleums, churches, towers, and mansions, of which 24 being inscribed on the UNESCO World Heritage list. Under the 2025 Tourism Vision Plan, Iran aims to increase the number of tourist arrivals from 4.8 million in 2014 to 20 million in 2025.

Create: May 1, 2021 Edit: May 1, 2021 Regional News

West Asia’s longest glass suspension bridge being built in Kordestan

West Asia’s longest glass suspension bridge with a length of 450 meters is being constructed in the village of Negel, west province of Kordestan, the provincial tourism chief has said. The suspension bridge is a part of a bigger tourist complex including a zip line, eagle zip line, bungee jumping, and rafting, which is unique in the country, Yaqub Guylian announced on Tuesday. The complex also includes a restaurant, pergola, amusement park, and eight accommodation units, the official added. A budget of 500 billion rials (about $12 million at the official exchange rate of 42,000 rials) has been allocated to the project, which aims at attracting more domestic and foreign tourists to the region, he explained. A suspension bridge made of curved sheets of glass, which is the first of its kind in the world, was inaugurated in Ardebil province, northwest Iran in January 2020. However, inaugurated in 2015, and with 345 meters long, 3 meters wide, and 80 meters high, the Meshginshahr suspension bridge is said to be the largest of its kind in West Asia. Last Year Ardebil’s tourism officials announced that the world’s longest suspension bridge with a length of 500 meters is being constructed in the province and is expected to come on stream in June 2021. The name Kordestan refers to the region’s principal inhabitants. After the Turkish invasion of Iran in the 11th century CE (Seljuq period), the name Kurdistan was applied to the region comprising the northwestern Zagros Mountains. It was during the reign of Abbas I the Great of Iran’s Safavid dynasty (1501–1736) that the Kurds rose to prominence, having been enlisted by Abbas I to help stem the attacks of the marauding Uzbeks from the east in the early 17th century.

Create: Apr 28, 2021 Edit: Apr 28, 2021 Regional News

Seeing the Post-Pandemic Travel Landscape as an Opportunity for Hotels to ‘Be Direct’

In New York City, the sidewalk cafes are bustling, the parks are full of picnics, and the city’s attractions are coming back to life. The city is blooming again, cautiously but happily. And tourists are coming back to town. The same is true across the United States. While hoteliers are optimistic that the industry is starting its path to recovery, it remains impossible to overstate Covid’s effect on travel. The late Arne Sorenson, Marriott CEO, estimated in the early stages of the pandemic that “Covid-19 is having a more severe and sudden economic impact on our business than 9/11 and the 2009 financial crisis combined.” STR has reported YoY occupancy decreases of more than 50% nationwide. Covid-19 was a collapse, not a downturn, with properties and teams hollowed out. While numbers are trending in the right direction, there is uncertainty around the speed and overall strength of recovery, particularly in segments like international leisure, corporate, and group. Every fellow hotelier we’ve spoken with this year is realistic about the amount of work that remains to bring the industry back. Yet several also discussed how, when looked at from a certain perspective, they see new opportunities going forward. For years, managing a hotel distribution network has felt like tying your shoes on the run—impossible to finish any one task because the next step is always on top of you. But the gradual ramp-up this spring and summer is the perfect chance for hotels to be strategic about their return to business, and to set a foundation for better, healthier distribution strategy in the long-term. Recent data about changing guest preferences post-Covid also provides hotels with reason for optimism. Travelers Are Ready to Form New Habits Marketers know that changing a person’s behavior is hard; people are creatures of habit. Academics estimate that 45% of our daily behaviors are habitual, cued by triggers we aren’t aware of and carried out automatically. Charles Duhigg’s book, The Power of Habit: Why We Do What We Do In Life and Business, is about the science behind our habits, and explores some of the ways forward-thinking retailers leverage data to better understand these habits and more easily change them. Target Corp. and its specific strategies for using big data in its marketing campaigns was the subject of a long-form excerpt of Duhigg’s book that ran in the New York Times. The whole piece is full of wonderful insights about e-commerce, even years later, but some of Target’s specific conclusions about customer habits and purchasing are especially relevant as we consider the post-pandemic travel landscape. The core learning is that while ingrained shopping habits are usually too difficult to change with even the most ingenious ad campaign, “there are some brief periods in a person’s life when old routines fall apart and buying habits are suddenly in flux.” The greatest of these life moments is the birth of a child, “when parents are exhausted and overwhelmed and their shopping patterns and brand loyalties are up for grabs.” If Target could identify new parents, they could identify people whose lives were in such a state of flux that their habits could be changed and they could be made into better, more loyal customers. The whole planet is in the process of emerging from just such a moment. Our lives have all changed shape immensely; more than a few of us feel “exhausted and overwhelmed” and our old routines have all fallen apart. But travelers are eager to have new experiences again, and as tourism returns we are already seeing trends in post-pandemic booking habits that look very positive for hoteliers. After a full decade of losing market share to OTAs and third parties, hotels are seeing the direct channel get a boost this spring, with the uncertainties of traveling post-Covid making guests eager for direct communication with the hotel. Skift’s Hotel Distribution Report from November 2020 stated that hoteliers are reporting increases of more than 10% for the Voice channel, with curious guests calling to ask questions about newly implemented cleaning policies, the changing availability of property restaurants, and the status of area attractions. Properties and brands employing chat functionality are seeing enormous traffic increases over those channels as well, “thousands of percent above what they used to be.” Guests have also learned that booking direct offers the most flexibility, with some OTAs refusing to offer refunds and consumers filing complaints. Guests’ renewed preference for direct communication with the hotel, and the direct booking increases that come with it, seems likely to continue as long as the effects of the pandemic linger, through 2021 and beyond. OTAs will be a major engine driving recovery; their role in discovery and filtering for new guests is more important than it has ever been. But for years now the hotel industry has lamented OTAs’ control over the guest relationship, with multiple industry-leading brands spending millions of dollars on “Book Direct” marketing campaigns to try to coax customers back to their direct channel. It seems like over the next 12 months, travelers’ changing habits and preferences may give hoteliers a second chance to make direct bookings the centerpiece of their relationship with their guests. Hoteliers Are Eager to Embrace Evolving Travel Norms It’s not only guests whose habits have changed post-Covid. Hotel leaders are in the same boat. Routines across every department have fallen apart and had to be rebuilt or, more often, reinvented. Every hotelier’s job now includes problem solving and innovation in addition to managing known challenges. The only constant over the past 12 months has been change. But among the revenue and marketing professionals we’ve spoken with, there is the sense that for well-prepared, nimble organizations there are opportunities post-Covid-19 that didn’t exist before. Some of the tangles in the distribution landscape have been cleared away, and for the moment there is more space to breathe. Over the next few months, top-of-funnel ad buys, social media, email marketing, and all of the outbound components of your marketing ecosystem will restart. Business leaders will begin to build new data sets. Conventions for public spaces and neighborhood venues will evolve. And guests will behave according to new, post-pandemic norms, which includes booking direct at higher rates than they had before. In a dynamic environment, flexibility and efficiency are critical. Brands that can make decisions the most quickly, with the most accurate data and the fewest tools, will be the most adaptable. Aligning your tech stack to your distribution strategy is the first place to start. Hotels that prioritize guest experience and lead with their direct channel needs when it comes to distribution will be the ones that are best positioned to take advantage of the changing landscape. This is the first of a multi-year recovery process. Going forward, each month should be better than the last. Both travelers and hoteliers will spend 2021 putting healthy new habits in place. The challenges of 2021 are substantial, but for once they don’t feel like tying your shoes on the run.

Create: Apr 27, 2021 Edit: Apr 27, 2021 International News

Cambria Hotels Marks Expansion in Airport Markets With Orlando Debut

Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc., continues its domestic expansion with the opening of the Cambria Hotel Orlando Airport. The five-story, 108-room hotel is the brand’s fourth property to open this year, joining the Cambria Hotel Fort Lauderdale Beach, Cambria Hotel Rock Hill – University Center and the Cambria Hotel Washington D.C. Capitol Riverfront, as it continues to add new locations throughout the U.S. in top-tier markets. Cambria Hotels is set to open two more airport-area hotels this year in Austin, Texas and Nashville, Tennessee. Located at 7986 South Conway Rd., the Cambria Hotel Orlando Airport is less than two miles from the Orlando International Airport and a short drive from world-famous theme parks like Walt Disney World, Universal Studios and SeaWorld. For travelers looking for a day on the water, Daytona Beach and Cocoa Beach are approximately one hour’s drive from the hotel. The Cambria Hotel Orlando Airport is also a 30-minute drive to the Orange County Convention Center and downtown Orlando’s numerous attractions, such as the Dr. Phillips Center for the Performing Arts, the Amway Center, live entertainment, fine dining and breweries. Luxury and outlet shopping destinations, including The Florida Mall, Mall at Millenia and the Orlando International Premium Outlets, are just minutes from the hotel and collectively attract millions of visitors annually. “As more people are increasingly vaccinated and returning to travel, we’re working to give travelers even more Cambria hotels in their favorite destinations, where they can experience the local flavor of an area while being able to get outdoors, relax, work or unwind with our thoughtful upscale amenities. The debut of the Cambria Hotel Orlando Airport perfectly illustrates our expansion strategy, as Orlando is currently one of the most searched destinations for summer leisure flights,” said Janis Cannon, senior vice president, upscale brands, Choice Hotels. “We’re eager to add new hotels this year that connect our guests to their ideal markets across the nation, including Los Angeles and Napa, California; Austin, Texas; Louisville, Kentucky; and Nashville, Tennessee.” The Cambria Hotel Orlando Airport features upscale amenities and approachable indulgences that appeal to modern travelers, including: Relaxing outdoor pool and spacious patio with views of the nearby wetland conservation area.Multi-purpose indoor and outdoor spaces for productive work or relaxation.Locally inspired design décor, reflecting the unique personality of the surrounding community.Contemporary and sophisticated guest rooms, complete with design forward fixtures, abundant lighting and plush bedding, as well as airport runway and lake views.Immersive, spa-style bathrooms with Bluetooth mirrors.Onsite dining featuring freshly made food, local craft beer, wine and specialty cocktails, now also including to-go options.Multi-function meeting and event spaces.State-of-the-art fitness center. All Choice-branded hotels are participating in Commitment to Clean, an initiative that builds upon the strong foundation of franchisees’ long-standing dedication to cleanliness with enhanced training and best practices for deep cleaning, disinfecting and social distancing. Additionally, Cambria guests can limit their interactions with hotel staff by using the Cambria Contactless Concierge Service, a text messaging service for housekeeping requests, to-go food orders, meeting room requests and more. The Cambria Hotel Orlando Airport was developed by Green Stay Hospitality LLC, part of Reddy Hotels, Orlando, and construction and design were managed by Florida-based SMC Construction and MILES architecture group, respectively. There are currently over 55 Cambria hotels open across the U.S. in popular cities such as Boston, Fort Lauderdale, Nashville, Houston, and Phoenix, with 80 hotels in the pipeline.

Create: Apr 27, 2021 Edit: Apr 27, 2021 International News

Major Renovation Completed at Pueblo Bonito Mazatlan Beach Resort

Opened in 1987 as the very first Pueblo Bonito property, the celebrated Pueblo Bonito Mazatlán Beach Resort recently completed an extensive $27 million renovation project intended to boost the landmark hotel’s status as an international travel and hospitality industry leader. Located along the famous Zona Dorada, or Golden Zone of Mazatlan, the original Pueblo Bonito (“Beautiful Village”) hotel set the bar for luxury travel in Mazatlan more than 30 years ago, effectively launching one of the most successful resort brands in Mexico. The transformation pays homage to the hotel’s Old World charm while elevating all elements of the property, including totally upgraded guest suites, restaurants, lobbies, and pools. The remodeling and renovation project has also greatly enhanced the building’s exterior and amenities while retaining the unique appeal of a hotel that been a favorite of guests for decades. “We are very excited to have undertaken this major renovation, which has revitalized, revamped, and reinvented the pioneer resort of the Pueblo Bonito collection,” said Alberto Coppel, CEO, Pueblo Bonito Golf and Spa Resorts. “Our beloved Pueblo Bonito Mazatlan has retained its charm, while attaining a new level of luxury, enhancing the already unique experience our guests have always treasured.” Coppel added, “The early success of this property—the best resort in town from the day it opened—allowed Pueblo Bonito Resorts to expand to Los Cabos. This renovation is our way of giving back to Mazatlan a little bit of what Mazatlan has given to us.” All accommodations, totaling 248 guest suites, were completely remodeled, with new artwork and fresh touches added throughout the property. A new restaurant was added, Pescados, a casually elegant space that serves fresh sashimi, maki, nigiri and sushi. The dining outpost doubles as a snack bar during the day. In addition, a new oceanfront bar was also installed, while Cilantro’s restaurant was totally reimagined. Las Palomas restaurant was also redesigned and expanded. This popular dining spot features new décor finishes and furniture. For business groups and small conventions, new meeting facilities capable of accommodating up to 300 attendees were built. The resort now offers beautiful, outdoor event space next to the swimming pool. From enhanced cleaning protocols to new contactless services, Pueblo Bonito Mazatlan has taken all of the necessary steps to ensure the safety of guests and team members alike, through the company’s own CARE Pledge. CARE translates to Conscientious Service, Advanced Standards, Rigorous Sanitation, Elevated Hygiene. On-site testing services are available at all Pueblo Bonito Resort properties so that guests can easily comply with CDC requirements that travelers get a viral test within three days of flying to the U.S. Testing services are included with all-inclusive packages for stays of three nights or longer.

Create: Apr 24, 2021 Edit: Apr 24, 2021 Regional News

Caesars Entertainment to Invest $400 Million Into Its Atlantic City Resorts By 2023

Master plan includes remodeled room towers, new restaurants and amenities, and a focus on revitalizing the Company’s flagship casino-hotel, Caesars Atlantic City, on the world-famous Atlantic City Boardwalk First phase of $170 million in guestroom and suite upgrades at Harrah’s Resort Atlantic City and Caesars Atlantic City will debut Summer 2021 ATLANTIC CITY, N.J., April 22, 2021 — Caesars Entertainment, Inc. (“Caesars” or the “Company”) shared exciting details today on its $400 million master plan investment in Atlantic City where it owns and operates three of the region’s preeminent casino destinations – Caesars, Harrah’s Resort and Tropicana Atlantic City. The plans include remodeled room towers; freshly appointed interior design elements; enhancements to the casinos’ gaming floors; new dining concepts with acclaimed restaurant partners; and many more exciting additions within the next three years. These developments will bolster the City’s position as a Las Vegas-style destination market with a focus on revitalizing the world-famous Atlantic City Boardwalk. The first phase of the project, a $170 million renovation of guestroom and suites at Caesars and Harrah’s, will debut in Summer 2021. “Building on our rich, 40-year legacy in the market, we are excited to introduce the new Caesars Entertainment to Atlantic City through our $400 million investment and development plan,” said Anthony Carano, President and Chief Operating Officer of Caesars Entertainment. “These exciting plans over the next three years will revitalize Caesars’ brand of hospitality, and will continue to position Harrah’s, Tropicana, and Caesars Atlantic City as leading resorts in the market. We remain bullish on Atlantic City, and this commitment will further position us for long-term growth and success.” “My administration has teamed up with corporate, community and government partners in an effort to reestablish Atlantic City as a premier tourist destination in New Jersey,” said Governor Phil Murphy. “This $400 million investment in the city supports our focus on growing the economy, continuing to support Atlantic City, and creating jobs in our state, and I applaud Caesars Entertainment for leading the recovery effort.” “Caesars Entertainment is the country’s largest gaming company, and we are thrilled that Atlantic City is home to three of their casinos,” said Atlantic City Mayor Marty Small, Sr. “This year marks a new era for the City, and we appreciate Caesars’ dedication to the market as the largest employer in Atlantic County. Their three-year reinvestment plan doubles down on this commitment, which will undoubtedly reinvigorate Atlantic City.” $170 million room remodel inspired by Atlantic City’s beach and bay: This summer, Caesars Entertainment will unveil $170 million in room enhancements designed by Interior Image Group at Caesars and Harrah’s Resort, beginning with approximately 600 guest rooms and suites in Caesars’ Centurion and Ocean Towers, as well as Harrah’s Atrium Tower. The towers will offer accommodations with spectacular views and fresh design elements in rooms ranging from 450 to 700 square feet per room. At Caesars, the designs will feature a modern Roman aesthetic, drawing inspiration from the local Atlantic City scenery, including the beach, ocean and famed Boardwalk. The guest rooms and suites will feature rich hues of blue and cream accent colors, contrasting white and gray tones, and contemporary furniture, including modern bathrooms with oversized showers, mirrors, and signature amenities. At Harrah’s Resort, design inspiration was drawn from the casino’s upscale, yet accessible brand of hospitality with rich elements that are fun, lively and vibrant playing off the resort’s sophisticated Marina District locale.

Create: Apr 24, 2021 Edit: Apr 24, 2021 International News

Why Compliance Doesn’t Equate to Data Security

Hoteliers, let me ask you a question. What does it mean to run a secure hotel? The answer may vary, depending on who you ask. Why? Because security, across any industry, is a multifaceted discipline and an essential consideration for brands that interact with customer data and information. Cybersecurity attacks are commonplace in today’s world, and hotels are increasingly attractive targets due to their association with a variety of sensitive data. In fact, two of the top five biggest data breaches made public in 2020 were at hotel chains. Globally, cybercrime damages are expected to reach US $6 trillion by 2021. As our industry continues to embrace technological innovation across common touchpoints in the name of enhanced convenience and personalization, we realized the subsequent need for enhanced security protocols. With great power comes great responsibility, and the handling of personal data is no exception. The possibility for personalization is seemingly endless, but so are the associated security risks if hotels don’t take the necessary precautions to fortify their operations. Ironically though, hospitality’s ongoing focus on compliance often obscures the macro-level view of hotel security. All too often, we make the mistake of associating compliance with security when, in fact, they are not synonymous. Adherence to regulatory standards is important, but these standards often fail to account for the increasingly nuanced and ever-changing requirements of cybersecurity initiatives across hospitality. With ten years of former military experience under my belt, I’ve entered IT and cybersecurity with a unique perspective. My former career instilled in me the importance of a detail-centric approach, which I now apply to the world of hospitality regulations and procedures. I understand, intimately, that compliance is the first step – but it isn’t the entire picture. This realization holds even more weight in the pandemic era, a time when hotels are increasingly vulnerable to cybersecurity breaches and risks. A Demand for Security Innovation Historically, the hospitality industry has been slow to embrace technological change. Under the guise of tradition, many hospitality leaders have fallen victim to antiquated ideologies over the years — better known as the “we’ve always done it this way” mindset. Despite this, innovation is, ultimately, undeniable across a landscape that is primarily dictated by guest demands and preferences. However, the rate of change across our industry is often slow, and there is perhaps no better example of this stalemate than hotel tech security. While many aspects of our industry have seemingly ‘caught up’ to other sectors in regards to forward-facing innovation, IT and security have, for the most part, been left in the proverbial dark ages. We see hotels offering their guests an ultramodern experience, rife with next-gen upgrades and platforms including self-service kiosks, smart hotel rooms, AI-powered concierge robots, and keyless room entry. These are incredible advancements. When we pull back the curtain to view the policies and procedures at work behind the scenes, we realize a stark contrast. A robot concierge at a given hotel might know your name and seamlessly address your requests once you arrive on the property. However, that same hotel will probably still require you to manually fax or email a credit card authorization form. As an industry, we are making strides forward, but we have – for the most part – left core security considerations behind. To this effect, many of the hotel security breaches that dominated headlines involved hotels that were, in fact, compliant in terms of regulatory standards. These breaches often compromised point of sales systems that, despite complying with current industry standards, exposed guest credit card information in a way that put guests and hotel reputations at risk. Hotel Security for a Post-Pandemic World When considering the scope of hotel cybersecurity, it’s important to recognize that credit card theft is only one of many risks. Our industry relies on the exchange of large amounts of sensitive personal information, and the post-pandemic innovation and automation poised to spearhead hospitality’s recovery will, ultimately, thrive on guest data. As we look to a future of keyless room entry, AI-powered touchpoints, and high-tech self-service, we must consider the enhanced security required by increasingly interconnected hotel systems. Reports indicate that the more devices connecting to a network, the more vulnerable it is to cyberattacks. 513,936,296 hospitality data records were stolen or lost in 2018. In early 2020, 5.2 million guest records were compromised in one hotel chain breach 423 million travelers have been victims of a cyberattack through their business with hotels 70% of guests believe hotels don’t invest enough in cybersecurity protection Moreover, we must acknowledge the current state of the hospitality workforce. As our industry prepares for recovery after a period of severe downturn, we will welcome many newcomers to our industry in addition to restricted staffing due to limited post-pandemic budgets and cost-saving initiatives. New talent is welcome, but hotels should be increasingly cognizant of IT and cybersecurity training and awareness for all new and returning staff. After all, 95% of all data breaches can be traced to human causes. With this in mind, comprehensive cybersecurity training should be prioritized at every level of any organization. In fact, hotels should take this time to audit and, potentially, reinvent their cybersecurity best practices. Not only should risk assessments be performed every year, but they should also be performed every time a hotel implements a new solution. This may seem tedious initially, but dealing with the costs and reputational repercussions of a large-scale cybersecurity breach is far more taxing. Now, more than ever before, hoteliers must look beyond compliance to consider big picture hotel cybersecurity. Identifying any and all opportunities for risk is the only way to defend against it, and data security should be embedded into the very culture of a hotel. The more you educate your employees, the less likely they are to become the victim of a breach or attack.. In the post-pandemic world, creating a truly secure environment demands a diverse and increasingly detail-oriented approach to managing and protecting sensitive information.

Create: Apr 19, 2021 Edit: Apr 19, 2021 Hotel Management