Hotel News Professional and Inclusive Hospitality Group

Official news agency of Iran Hotel Industry

Search result...

Deutsche Hospitality has announced another strategic milestone

The Zleep Hotel Frankfurt Airport is set to become the second hotel to operate under the brand in Germany following the Zleep Hotel Hamburg Altonaer Volkspark. The Zleep Hotel Frankfurt Airport is a new build project which is being completed in conjunction with the property development company Four Points Development GmbH. The hotel is scheduled to open in spring 2022. It will offer 165 rooms, a Nordic design lobby and snack bar, a gym area and numerous car parking spaces including underground parking.

Create: Mar 1, 2020 Edit: Mar 1, 2020 International News

Decisions at national level about international tourists entry or prohibition

"Moayed Mohsen Nejad" Deputy Director of Tourism of Fars Province; Cultural Heritage office is not a right authority for deciding about entry or prohibition of foreign tourists, and Medical Science office should make such decisions.

Create: Mar 1, 2020 Edit: Mar 1, 2020 Regional News

Frontline Employee Feedback and Evaluation - Chapter 3

Frontline Employee Feedback and Evaluation Technique 39 Incorporate Service Assessment in Performance Evaluations; The standard form on which to complete all associates’ written performance evaluations should contain a section eval- uating customer service. For back-of-the-house employees, items such as teamwork and dependability can be addressed in this section as these items impact guest satisfaction scores. Technique 40 Mystery Shop Telephone Etiquette; Hotel associates’ telephone habits and etiquette should be shopped at least once per quarter. Are the hotel’s telephones answered promptly? Does the hotel representative identify himself/herself by name? Is the reservationist enthusiastic? Technique 41 Offer a Balance of Positive Feedback; Managers and supervisors cannot be complacent and must give constructive feedback whenever needed. Therefore, in an effort to avoid being perceived a negative or a ‘nitpicker,’ each manager or supervisor should not go home for the day without giving at least six positive pieces of feedback to associ- ates (e.g., “your shoes are nicely polished;” “I like the way you phrased that response to the guest inquiry,” etc.). Technique 42 Mystery Shop Customer Service; The hotel should use one mystery shopper guest every quarter to evaluate customer service at the various hotel/ guest points of contact. In some quarters, the mystery shopper should be disguised as a business traveler and in other quar- ters, the mystery shopper should be accompanied by a friend and be under the guise of a leisure traveler. Technique 43 Set Cross-Training Goals; In the section of the associate performance evaluation in which goals are set, all associates should have at least one goal related to being cross-trained on a new area within his/her department or in a different department. Technique 44 Allow for Self-Assigned Goals; In the section of the performance evaluation in which goals are set for the associate, s/he should be permitted to set at least one goal for himself/herself. The associate needs own- ership and buy-in on the goals.

Create: Feb 29, 2020 Edit: Aug 13, 2020 Hotel Management

60 liters of gasoline for New Year's Eve holidays

Ali Asghar Yousefnejad, Member of the Parliment of the Islamic Consultative Assembly; At today's meeting, the Budget Integration Commission added a quota of gasoline for the New Year's Eve holidays.

Create: Feb 28, 2020 Edit: Mar 1, 2020 Regional News

The Khorasan Razavi Hotel Managers Association held an extraordinary meeting

The meeting was held yesterday evening to discuss hotel issues following the outbreak of the Corona virus. In this session, while receiving a report on the current situation, ways of resolving the crisis, seeking and following up on problems from relevant institutions were discussed.

Create: Feb 28, 2020 Edit: Mar 1, 2020 Regional News

President Rohani ordered the Minister of Roads and Urban Development

Issuance of a toll reduction rate of Tehran-North freeway Thus, the toll rate for cars will be reduced to 200,000 Rials on normal days and 30,000 Rials on peak days.

Create: Feb 28, 2020 Edit: Mar 1, 2020 Regional News

Stonebridge Companies Acquires Residence Inn by Marriott Herndon Reston

Stonebridge Companies — a Denver-based, privately owned, innovative hotel owner, operator and developer — has acquired and will manage the 168-room Residence Inn by Marriott Herndon Reston in Herndon, Virginia. The acquisition is Stonebridge Companies’ second in less than three months and third since late 2018. Stonebridge last month announced the purchase of the Le Méridien New Orleans, and in late 2018 acquired the Embassy Suites by Hilton New Orleans. The extended-stay hotel offers modern and spacious studio and two-bedroom suites with fully equipped kitchens and complimentary Wi-Fi. It features a seasonal outdoor pool and Sport Court®, barbecue and picnic area, complimentary breakfast buffet, 24-hour market and on-site business center and meeting space. Guests can also earn and receive benefits through the Marriott Bonvoy™ loyalty program.

Create: Feb 28, 2020 Edit: Feb 28, 2020 International News

The government has not yet recovered the damage caused by the announcement of force majeure conditions in Nowruz last year

Jamshid Hamzadehzadeh, head of Iran's hoteliers assosiation, in an exclusive interview with Hotel News; We believe that the announcement of force majeure is not within the scope of the duties of the Deputy Minister of Tourism. If the force majeure conditions are declared in the country, the government and other organizations also have responsibilities to the hoteliers.

Create: Feb 26, 2020 Edit: Feb 28, 2020 Regional News

Hilton to Feature Three Brands at US$4.3 Billion Integrated Las Vegas Resort

Resorts World Las Vegas and Hilton have partnered to bring three of Hilton’s premium brands together for the first time when the US$4.3 billion integrated resort, which is currently being developed, opens in summer 2021. The 3,500-room resort will also be part of Hilton Honors, the guest-loyalty program for Hilton's 18 brands. Guests will have access to the resort’s premier facilities, including a 5,000-capacity state-of-the-art theater which is scalable to host A-list celebrity residencies and corporate events; 350,000 square feet of meeting and convention space; 220,000-square-foot pool complex with seven unique pool experiences; spa and fitness center; extensive collection of casual and fine-dining food and beverage concepts; and more.

Create: Feb 23, 2020 Edit: Feb 23, 2020 International News

Apple Leisure Group breaks ground on 2 hotel resorts in Dominican Republic

Dominican Republic will welcome Secrets Playa Esmeralda Punta Cana and Dreams Playa Esmeralda Punta Cana. Two of the 18 management deals, Secrets Playa Esmeralda Punta Cana and Dreams Playa Esmeralda Punta Cana are the first AMResorts-branded properties in this region of the country, and bring its total number of properties in the Caribbean to 20. These two new resorts form the backbone of the $400-million Playa Esmeralda hospitality development. Once complete, Playa Esmeralda will encompass nearly 1,500 hotel units, as well as a shared promenade, where guests from all hotels can mingle and enjoy a convention center, a theatre for live entertainment, ample retail offerings, and a state-of-the-art fitness center and spa. The promenade will also serve as the property’s main culinary hub, featuring diverse gourmet restaurants and elevated buffets.

Create: Feb 23, 2020 Edit: Feb 23, 2020 International News

Japan, Austria downgrade Iran travel warning

TEHRAN – Japan and Austria have significantly downgraded their travel warnings on Iran, a caution they, amongst some other countries, issued following the deadly crash of a Ukrainian plane near Tehran last month. The jetliner, with 176 people onboard, was mistakenly downed on January 8 by the Islamic Revolution Guards Corps (IRGC) air defense system, a few hours after Iran fired dozens of missiles at a U.S. airbase inside Iraq in retaliation to the assassination of Iranian Lieutenant General Qassem Soleimani in Baghdad on January 3. “The Ministry of Foreign Affairs of Japan has eliminated its travel warning on Iran [asking its citizens to avoid ‘non-essential’ travel to the country] and it has also terminated depicting Iran’s security map with a warning sign,” ISNA reported on Tuesday. An advisory, which warned about traveling to Iran, is now deleted from the website of the ministry, the report added. Austrian ambassador to Tehran Stefan Scholz on Monday wrote on his Instagram account that his country has lowered its travel warning for Iran. “Austria has downgraded its travel warning for Iran, repealing its general advice against non-essential travels following a thorough reassessment of the security situation.” “We believe that the risk to Austrian nationals except for some specific border areas has changed. This decision will also further contribute to civil society contacts and commerce,” the envoy added. Late in January, the EU Aviation Safety Agency (EASA) approved that European airlines can return to parts of Iranian and Iraqi airspace. Germany’s Lufthansa was among airlines that canceled flights over the affected airspace. Inbound tours started to severely drop following the crash, triggering a major setback to Iran’s budding tourism industry. The blow, however, is being hoped to be amended as soon as possible by a comprehensive action plan Iran’s tourism ministry has put into practice since January 25. In the same time, Iran’s Minister of Cultural Heritage, Tourism and Handicrafts Ali-Asghar Mounesan issued a statement, inviting all travelers and holidaymakers to visit the ancient land, saying that the country-size guesthouse is wholeheartedly ready to receive tourists from around the world. The official emphasized that the Iranian government is trying its best to host incoming tourists by improving tourism infrastructure, offering attractive and pocket-friendly packages, as well as incentives such as visa waivers or 90-day visas on arrival. The 2019 Travel Risk Map, which shows the risk level around the world, put Iran among countries with “insignificant risk”, a category where the UK, Denmark, Switzerland, Norway, and Finland are placed in.

Create: Feb 19, 2020 Edit: Feb 19, 2020 Regional News

University Fulfills Vision of Opening a Hotel on Campus

In January, The Inn at Elon in Elon, N.C., opened its doors to host its first guests. Managed by Charlestowne Hotels, the $31 million, 80-room hotel is the first on Elon University’s campus. The Inn at Elon, LLC, and all of its revenue beyond operating costs will be directed to fund scholarships for the university’s students. The inn’s conference facilities, which include a 5,200-square-foot ballroom that accommodates up to 340 people and outdoor lawn space for 440 people, are open to the public and available for business meetings and retreats as well as local celebrations and events. Additionally, the hotel has 10 suites and 70 rooms with king- and queen-sized beds; an upscale restaurant and lounge; a fitness center; dedicated on-site parking; valet and bell service; and complimentary bicycle rentals for guests to explore the campus.

Create: Feb 19, 2020 Edit: Feb 19, 2020 International News