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The Ritz-Carlton, Amelia Island Debuts Transformation

Since opening in 1991, The Ritz-Carlton, Amelia Island has remained at the forefront of Northeast Florida luxury with warm hospitality, nature-driven experiences and award-winning amenities. In honor of its 30th anniversary this year, the iconic barrier island resort will debut transformation that reflects the destination of unspoiled coastal beauty and Southern charm, an epitome of the classic beach vacation. The renovation includes upgraded rooms and suites, refreshed meeting and event spaces, three new restaurants, and renewed resort experiences. The resort is also celebrating its 30th anniversary, traditionally known as the Pearl Anniversary, celebrated with a gift of pearls. In celebration of this noteworthy year, the resort announces a “Year of the Peal” campaign featuring pearl-themed programming and partnerships. “For three decades, The Ritz-Carlton, Amelia Island has added new amenities and refreshed guest experiences.” said General Manager Greg Cook. “It’s only fitting that on the 30th anniversary, the resort will unveil a new chapter with beautiful, newly-designed rooms and suites that embrace the coastal beauty of our remote barrier island along with three new restaurants led by a talented group of chefs that celebrate the destination’s local, fresh cuisine.”RESORT RENOVATION Expertly designed by Wimberly Interiors, transformed guest room and suite interiors provide a framework to The Ritz-Carlton, Amelia Island’s surroundings and cater to the needs of the modern traveler. The design draws upon the breathtaking natural surroundings of the low country sea and skies. Horizon ocean views and spectacular sunsets over moody grey-green salt marshes – a jewel-like setting – the landscape will be translated in the space with hue, patterns and textures. References abound from the journey into the property, through to the view across the ocean. The sophisticated palette is grounded in the rich neutral tones of the land and accented with the colors of the sand, sea and lush Spanish Moss and Live Oaks. The resort’s 446 resort guest rooms and suites will undergo a dramatic visual and functional transformation catering to the needs of the modern traveler including Smart TVs, bed side charging stations and newly redesigned living areas provide more space for guests to relax in the newfound comfort of coastal luxury. Seamlessly blending the indoor and outdoor spaces, each guest room is equipped with private balconies boasting stunning ocean or coastal views. Guestroom bathrooms have also received a luxe overhaul complete with dual vanities, enlarged showers and suites with free-standing bathtubs. The three specialty suites located on the eighth floor – the Amelia Suite, the Atlantic Suite and The Ritz-Carlton Suite – will debut elevated décor such as bespoke furniture and nature-inspired photography and artwork.CULINARY REFRESH In 2020, The Ritz-Carlton, Amelia Island unveiled Coquina, an al fresco restaurant with a terrace lounge and ocean view bar. Set to a backdrop of ocean breezes, Coquina offers diners access to an innovative, oceanfront restaurant with a culinary presentation focused on seafood and coastal dishes inspired by the island’s Eight Flags heritage. Gorgeously casual, this restaurant delights the senses with dinner served beneath lit palapas overlooking the resort’s dune-lined beaches. Coquina’s menu embraces the dynamic flavors inspired by the island’s time as a Spanish territory including ceviche made from freshly caught fish and shareable tapas. A full bar overlooking the ocean features signature cocktails and flavorful sangrias. Born from the relaxed spirit of days spent on the island’s waterways, the stylish new Tidewater Grill presents guests can instantly familiar, casual atmosphere for lunch, dinner, and drinks. Featuring a menu of American grill classics, coastal favorites, and a celebrated collection of regionally brewed beers, Tidewater Grill is the ideal place to trade stories of a day on the water – the best of times with the best of friends. Inspired by the culinary traditions of the resort’s celebrated restaurants, First Drop invites guests to savor an authentic artisanal beverage experience. Featuring locally roasted coffee, this new counter-service option also offers fresh juices, handcrafted milkshakes and smoothies, as well as carry-away selections and select small bites including breakfast and lunch sandwiches, salads, pastries, candy, and snacks. These new culinary venues will join the resort’s renowned restaurants: Salt, offering AAA Five Diamond dining that showcases innovative, contemporary American cuisine and Coast, highlighting local seafood specialties.

Create: Feb 13, 2021 Edit: Feb 13, 2021 International News

Luxury’s Next Competitor Is Not a Hotel

Every hotel property aspires to be luxury in one way or another, even as the word ‘luxury’ has become a bit overused in the past decade. As such, there are always new entrants testing out concepts and evolving various features, amenities or service offerings, all in an attempt to get one step ahead of the curve. The pandemic has, of course, shifted priorities but the pursuit of luxury still remains as a means of capturing guests’ hearts. Concurrent to this arms race amongst traditional hotels – and now also alternative accommodations – it is important that hospitality brands consider those accommodations not bound by land. Cruise lines are also evolving and diversifying in the wake of COVID-19, particularly as they try to cover as many traveler niches as possible, including several different types of luxury such as what’s addressed herein. As we all look to recover from this world-shaping crisis, hotels must take a more holistic approach in evaluating market forces and their competition. Launching the Seven Seas Splendor This is one event from the antecovidian times that still has significance for hoteliers. Aggressively promoted through social media channels, the christening of the New Regent Seven Seas Splendor was an hour-plus YouTube segment dedicated to the company, its staff and the ship. Watching this unfold, we could not help wondering at the tremendous organization that unfolded to not only construct this vessel, but importantly the efforts required to bring this product into the marketplace. While the coronavirus has cast a big question mark over its long-term success, what’s important to remember here is the larger trend – the expansion of the luxury cruise segment. This being a hotel publication, you may wonder why we are lavishing so much attention on a product launch that is not a hotel property. Fact is, that as hoteliers, there is a great deal of learning that we can glean from this singular event, as well as from the cruise industry’s overall response to the pandemic. If you are managing or owning a luxury hotel or resort, this new ship and others like it will soon become a significant competitor; just think of it as 375 rooms added into your comp set. The Seven Seas Splendor once again raises the bar on ‘accessible luxury’. By accessible, we mean prices that run at roughly $1,500 to $2,000 per night (meals included), which is a sweet spot for the luxury accommodation market segment. Of note, there is an even higher category of accommodations that we cheekily call ‘no-holds-barred-luxury’, such as a $5,000+ per night, multiple-bedroom villa-for-rent somewhere along the Mediterranean. Consider for a moment, a comparison between an eight-day cruise and the same length of stay on a leisure holiday hypothetically in one, two or three different luxury properties. Let’s say your budget is $1,500 per day for a hotel including three meals, alcoholic beverages, gratuities and taxes. These days, that is not really all that extravagant and probably not enough for five-star, land-based accommodations in Europe on an all-inclusive financial cost basis. Yet, that’s roughly the price range for a luxury, small boat tour (1,000pax or less). And remember the cruise makes it significantly easier on the traveler – unpacking only once and coordinating your needs with exemplary service, not to mention that this all-inclusive price may also comprise day excursions, entertainment, airfare and transfers. Three Key Lessons Rest assured that, for the decade ahead, this form of luxury is indeed a competitor to any traditional hotel that you must take into consideration when planning ahead. Here are three quick takeaways you can learn from this particular ship and other newer, luxury cruise liners of its ilk. 1. Don’t reinvent the wheel. The new Seven Seas Splendor is virtually identical in design to its sister ship, the Seven Seas Explorer, that launched some five years earlier (and a ship that Larry has journeyed upon). This made the new ship much more cost effective to design and faster to build. It also means that the staff familiar with one ship are almost effortlessly interchangeable, thereby reducing onboarding costs. From a marketing standpoint, it also means that guests of one ship will be eager to experiment with the new one once coronavirus fears have subsided. 2. Remember your target audience. Study trends in design but steer away from the cutting edge. Unlike many new hotel designs, this ship’s design elements are tasteful yet far from revolutionary. Often hoteliers seek to try ‘something completely new’ in design, perhaps to be provocative from a public relations standpoint. Yet in doing so, they forget that it is the guest that is the ultimate judge and jury. While now taking into account physical distancing measures, you should design appropriately if your core guest demographic is conservative and likely in the age range of 60 to 80 with a high net worth. 3. Lever your past guests from the entire chain to the new destination. You’re only new once, so make a big deal of it. As a past guest of a sister ship, not a week went by without an email bulletin on the progress and routing. We’ve all been quite good at communicating our updated health and safety policies throughout 2020, and that same level of efforts should be given to any new product launches in 2021. Such new property or program announcements are low hanging fruit for loyalty patronage. Wouldn’t a regular guest in one city opt for staying at the same hotel brand in another? Wouldn’t a loyal guest be keen for a return visit if you offer them exclusive or advanced access to a new onsite amenity? As a classic marketing tactic, look to drum up your base before attempting to reach wholly new audiences. Many people are eagerly awaiting the day when they can get their vaccines then start cruising again, and therein lies tremendous learning opportunities for hotels on what products and services travelers really want. To the captain and crew of this new ship – and to the members of your hotel team – we wish you smooth sailing in 2021 and hopefully no rogue waves like what we endured last year.

Create: Feb 11, 2021 Edit: Feb 11, 2021 International News

Grupo Lomas and Karisma Hotels & Resorts to Open Nickelodeon Hotels & Resorts Riviera Maya in June 2021

Fans of SpongeBob SquarePants, Dora the Explorer, Teenage Mutant Ninja Turtles and PAW Patrol get ready: Karisma Hotels & Resorts is opening Nickelodeon Hotels & Resorts Riviera Maya in June 2021. Beginning today, travelers can book accommodations at Mexico’s first Nickelodeon Resort, featuring one of the largest water attractions in Mexico and all ocean-front swim-up suites, accommodating families of five, for the ultimate family beach escape. Now, families can enjoy a premium vacation experience themed to Nickelodeon’s most beloved and imagination-expanding worlds, with something for everyone. All Oceanfront, Swim-up Suites Designed for FamiliesNickelodeon Hotels & Resorts Riviera Maya will feature 280 oceanfront swim-up suites, incorporating family-friendly amenities such as two bathrooms in every suite and plenty of space for a family of five, as well as playful design elements including art pieces pulled from beloved show archives and furnishings inspired by Nickelodeon’s iconic colors and current and past characters, such as Teenage Mutant Ninja Turtles, SpongeBob SquarePants and Dora the Explorer. In addition, the property will feature four rooftop, penthouse-style Signature Suites, including the fan-favorite Pineapple Suite and the first-ever Turtle Lair Suite, dedicated to the Teenage Mutant Ninja Turtles. “After the huge success of the Nickelodeon Hotels & Resorts Punta Cana, we could not be better poised to expand the brand experience with our resort with all oceanfront swim-up suites, along with themed experiences with an extended cast of 20 your favorite Nickelodeon characters,” said Mario Mathieu, Senior Vice President of Business Development, Design and Construction of Karisma Hotels & Resorts. “This property features many firsts such as the new Turtle Lair Suite, even more dedicated entertainment spaces such as SNICK Lounge and Mainstage, and the one-of-a-kind Aqua Nick® with its epic slides, river rides and the teen-friendly Soak Summit, which will be a destination in itself.” Aqua Nick®: Fun in the Water like You’ve Never Seen BeforeAt the epicenter of the resort’s entertainment offerings is Aqua Nick®, a six-acre themed water park featuring 2,000 sq. ft. of slides and more than 1,820 sq. ft of river rides, including a Lazy River and a faster-paced Adventure River, with complimentary and early access offered to guests. Park amenities also include the relaxing Bikini Bottom Beach, a Slime Spot, PAW Patrol Adventure Bay, an interactive water playground, and Soak Summit with 10 spine-tingling single and double-rider slides, including a multi-lane racing format. Because Aqua Nick® is conveniently adjacent to the resort, guests can still enjoy uninterrupted ocean views from their suites and seek out relaxing or high-energy spaces as they desire. Nickelodeon Place™: Character Experiences and Entertainment for All AgesNickelodeon Place™ will feature signature Nickelodeon characters such as SpongeBob SquarePants, Teenage Mutant Ninja Turtles, Blue from Blue’s Clues & You and more. Within Nickelodeon Place™ is Club Nick, the ultimate free play zone for kids complete with special themed days, a craft laboratory, playground, stage, surprise visits by Nickelodeon™ characters and even Slime!; along with immersive entertainment experiences. Guests can also pay homage to the iconic Big Orange Couch at SNICK Lounge, a sophisticated ‘90s-inspired space that serves as a game room, sports lounge and live music venue Nickelodeon Fun with World-Class Gourmet Inclusive® ExperiencesWith Karisma’s industry-leading World-Class Gourmet Inclusive® Experience, guests will have access to 24-hour in-room dining as well as world-class food and beverages served at six distinct restaurants for every taste. Adult time is also elevated, with sommeliers and expert mixologists crafting drinks at three bars, including The Bikini Bottom Bar and two swim-up bars. Other standout resort amenities include a state-of-the-art fitness center and a spa featuring kids’ treatments, couple’s suites, a luxurious bridal suite and outdoor treatment areas. Grupo Lomas Leadership to Bring Beloved Brands and Family Fun to Mexico“This year Grupo Lomas celebrates its 40th anniversary, and what better way to celebrate it than with the opening of this property that reaffirms our commitment to Mexico and continues to generate investment and jobs by betting on the most innovative accommodation concepts worldwide that contribute to strengthen the leadership of the Mexican Caribbean,” said Dolores López Lira, Chairman of the Board of Directors of Grupo Lomas. The tourism corporation’s investment in Nickelodeon Hotels & Resorts Riviera Maya will add nearly 2,000 luxury suites to its portfolio under the operation of Karisma Hotels & Resorts. “We are delighted to continue our successful partnership with Grupo Lomas and Karisma Hotels & Resorts to open this incredible resort along a stunning stretch of white sand beach, providing guests of all ages with an authentic vacation experience centered on five-star luxury, playfulness and the warm hospitality that makes Mexico such a beloved destination,” said Kevin Suh, President of Themed Entertainment at ViacomCBS. “With Viacom Global Insights reporting that 70% of kids find family time one of the most important sources of happiness, we’re excited to offer a fun destination that gives them a world-class family experience they won’t ever forget.” Nickelodeon Hotels & Resorts is being brought to Riviera Maya by hospitality trailblazers Grupo Lomas, which has introduced guests to an authentic Mexican experience for decades with an impressive collection of resorts such as the award-winning El Dorado Spa Resorts as well as game-changing local investments such as a 70,000 sq. ft. community greenhouse.

Create: Feb 11, 2021 Edit: Feb 11, 2021 International News

Angels Landing Partners Advance Plans for $2 Billion Twin-Tower Luxury Hotel Project in Downtown L.A.

Two acclaimed African American developers – Victor MacFarlane of MacFarlane Partners and R. Donahue Peebles of The Peebles Corporation – are doubling-down on their multi-million-dollar effort to bring thousands of new jobs and economic benefits to the nation’s second-largest city as development partners of Angels Landing, their $2 billion twin-tower luxury hotel project in downtown L.A.’s Bunker Hill neighborhood. MacFarlane and Peebles are majority-owner principals of Angels Landing Partners, LLC, the development partnership responsible for conceiving, designing, building, and operating Angels Landing. The partnership was officially selected by L.A. City officials at the conclusion of the city’s competitive bid process in 2017. Their partnership’s intentions are firmly focused on completing construction of Angels Landing before elite athletes, sports officials and tourists worldwide converge in L.A. for the 2028 Olympic Summer Games. Victor B. MacFarlane, chairman and CEO, MacFarlane Partners said, “Angels Landing aligns well with many of the projects we have built in the past 30 years throughout the U.S., including two residential developments recently completed near Pershing Square.” “The foundation of our business has always been to strengthen communities where we do business,” Mr. MacFarlane said. “We believe we can help communities prosper. We know Angels Landing will have a significant positive impact on L.A.’s economy. The ripple effect of Angels Landing’s substantial economic and employment activity will reverberate throughout L.A. County by providing good-paying union jobs to construct our hotel project and extensive career opportunities when the project is completed, and its hotels are open to the public. We have spent more than $10 million to move our project forward. We’re not letting the coronavirus pandemic slow us down. We anticipate our project entitlement this year,” he added. Angels Landing is comprised of two towers, each anchored by its own five-star hotel. In addition to the hotels, the development will feature an expansive modern urban park – known as Angels Landing Plaza – designed to serve as a pedestrian-centered, transit-adjacent, open space environment in the heart of downtown L.A. R. Donahue Peebles, Chairman and CEO, The Peebles Corporation said, “Equity and inclusion are bedrock principles at the Peebles Corporation. My success is predicated on opportunities I received because of those two important tenets. I have built an impressive collection of commercial and residential projects in New York, Washington, D.C., Miami, and other U.S. cities.” “In each city, I’ve been most excited about using my influence to empower Black-owned, Latino-owned, and women-owned business leaders. My company works diligently to help minority-owned enterprises grow their businesses through procurement contracts established through our development projects,” Mr. Peebles said. According to an analysis prepared by BJH Advisors, LLC., more than 8,300 new jobs will be created during Angels Landing’s project design and construction. The New York City-based firm’s report estimates Angels Landing would additionally create more than 800 permanent jobs in downtown L.A. An estimated 500 jobs would be created by vendors in the L.A. County region providing good and services to the two luxury hotels. In addition to new job creation, the BJH Advisors analysis projects Angels Landing would give L.A.’s local economy a $1.6 billion boost and contribute $731 million to local worker’s earnings during its construction. The project would generate as estimated 12 million in recurring tax revenues and $2.4 million annually in local property tax revenues, according to the report. “With Angels Landing, the transformative impact of empowerment and economic inclusion will be felt by an array of businesses, including Latino- and Asian-owned businesses. We have committed to a goal of 30% M/WBE contracting across the board for our project. We’re raising the bar for economic inclusion for development projects in Los Angeles,” Mr. Peebles added. Angels Landing Plaza will frame the angular, multi-level Bunker Hill site as a publicly accessible, privately managed park amenity, establishing it as a vibrant, inviting, and treasured locale for L.A.’s downtown neighborhood residents, weekday commuters, nightlife seekers, tourists, and hotel guests. L.A.’s historic Angel’s Flight funicular will operate on its hillside-climbing route contiguous to the Angels Landing development. “With our commitment to Angels Landing, we are committing to the future of downtown Los Angeles. Despite the millions of dollars expended so far to keep our project on-track, and notwithstanding the strong pandemic-induced recessionary pressures on L.A.’s economy, we continue to push hard to make our plans for Angels Landing a reality. Having recently completed our Park Fifth apartment complex, a two-building development adjacent to Pershing Square, Angels Landing represents our continued faith in the economic future of downtown Los Angeles,” Mr. MacFarlane said. Mr. Peebles said, “2020 was a trying year for nearly every sector in the business world. And the first three quarters of 2021 may be equally challenging. But we’ve faced big challenges in the past and always managed to prevail. The success of our development businesses is a testament to our drive and commitment to build projects that improve the quality of life in the communities where they’re built.” Mr. MacFarlane said, “The economic impact of the coronavirus pandemic has been significant this year. Some of those negative economic impacts, such as lagging job growth, are projected to extend well into 2021. But pessimistic economic indicators and projections have not shaken our resolve to build Angels Landing. We’re making our investment to create new jobs for L.A. area residents. We’re confident Angels Landing will help the L.A. economy rebound and gain strength. Angels Landing will create thousands of jobs that will result in millions of dollars circulating throughout the L.A. region providing a needed boost to small businesses.”

Create: Feb 11, 2021 Edit: Feb 11, 2021 International News

5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond

The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a hotel’s overall success. The urgency to prevent the spread of COVID-19 has accelerated change in our industry, including the need for new hygiene and cleaning processes. Even before the virus, 78% of hotel guests believed cleanliness to be the most crucial factor affecting their choice of where to stay, with hotel cleaning protocols moving up to the #1 top-ranked category for travel with COVID-19. As guests expect the highest standards of sanitation to feel at ease in a hotel and once again return to travel, operators worldwide need to work with their housekeeping teams to better prepare for the impacts of these new realities. By using this time to further analyze housekeeping practices, hotel leaders have an opportunity to take advantage of advancing technologies to more accurately plan for operational shifts that, at the end of the day, influence bottom-line results. Here are a few ways hoteliers can prepare their housekeeping team for success in 2021. 1. Create a Structured Cleaning Program Using Industry Best PracticesTo earn guest confidence, hotels will have to demonstrate that they provide a clean and safe environment and are following specific disinfecting protocols. As part of this new dynamic, the ability to develop and implement proven strategies to meet these new cleanliness standards will be critical to staying ahead of the competition. This is a good opportunity to establish clear step-by-step standard operating procedures (SOPs) for the protocols needed to enhance cleaning regimens. Creating a distinct checklist for each area of the property, including the lobby, restrooms, common areas, fitness center, and guest rooms, will help to ensure nothing gets missed. Hotels can look to their brand or management company for guidance on a structured program, or they can leverage one from trusted industry organizations like the AHLA’s Safe Stay program or Amadeus’ disinfecting housekeeping checklist, endorsed by the International Executive Housekeeping Association (IEHA). 2. Alter Schedules for Guest Room Cleaning Based on NeedMany hotels are shifting away from daily cleaning with automatic opt-out cleaning programs, leading to, in some cases, dirtier rooms upon departure. At the same time, the enforcement of new hygiene protocols, including the expansion of high touchpoints and frequency of cleaning, can increase the amount of time needed to spend in a room. Updated practices on the use of disinfectants and surface dwell times can additionally alter the flow in which rooms are serviced. So, what does this mean for housekeeping and operational teams? The rise in guestroom cleaning times can make forecasting labor and servicing pop-up requests a more complex endeavor. Lack of planning for additional time can also cause strain on staff, while last minute modifications to departure room schedules can impact room readiness. By tracking and analyzing the labor and resources needed to execute the tasks these rooms now require, hotels can adjust to new cleaning schedules, while identifying valuable areas for improvement that will ultimately increase both staff and guest satisfaction. 3. Monitor How Many Hours Guest Rooms are VacantAs new guidance is issued for businesses to mitigate the risk of COVID-19, the procedures within hotels also need to adapt. For instance, the American Hotel & Lodging Association (AHLA) recommends rooms be left vacant for 24-72 hours prior to or after cleaning if possible, while China requires hotels that host international guests to change linens and clean guestrooms and bathrooms daily. Consumers are increasingly calculating risks associated with travel and want to have complete transparency when it comes to COVID-19-specific protocols before even booking a hotel room. The ability to promise, then track and report the number of hours a room is vacant is a must in today’s business environment. 4. Understand Which Rooms are Not Being Serviced and WhyStreamlining productivity may mean having to leave rooms not serviced for the day. Although a part of daily housekeeping, one of the biggest challenges is measuring why a room was not serviced, or “dropped”. Perhaps there is a need to alter opt-out programs. Perhaps there is a need for more staff. Having the ability to identify, record, and flag rooms with a special service status like “dropped rooms” allows teams to truly understand why rooms are not being serviced. This process allows housekeeping managers to schedule staff effectively, as well as audit and reconcile room counts at the end of each day to optimize operations. With today’s lack of time and budget, gaining important insights into dropped rooms is pivotal to every housekeeping team’s success. 5. Leverage Automation to Drive ProductivityAs we evaluate new ways to face the challenges ahead, hotel leaders must consider how innovation can play a critical role in closing the gaps between team capabilities and achieving business goals. The right hotel technology can be a powerful tool in the decision-making process by reaching across the hotel’s ecosystem to orchestrate proactive tasks such as automating room assignments, schedule turnovers, and reprioritizing work. Gaining valuable insights from automation dashboards and reporting tools can also enable better decision making in a world of unknowns. Whether it’s wiping down frequently used areas like elevator buttons, delivering guest requests like soap or chargers, or managing dropped or vacant rooms, modernizing processes with a housekeeping solution can help to maximize operational capabilities while ensuring the highest standards are met. During times of unpredictability, the ability to intelligently automate the prioritization, communication, and dispatching of the entire housekeeping operation is more valuable than ever. This way, limited time and budget is spent where it is needed most. Resetting for 2021 and BeyondMoving forward, there will be no greater focus from a guest’s perspective than a hotel’s commitment to its cleaning initiatives. Resetting for success in 2021 and beyond means understanding how technology can significantly enhance our capabilities as individuals and designing new business procedures that support it. Reflecting this dynamic presents an opportunity to lead the way in delivering the processes needed to support both housekeeping teams and guest confidence in this new era of hospitality.

Create: Feb 9, 2021 Edit: Feb 9, 2021 Housekeeping

Marriott Dallas Uptown Welcomes General Manager and Executive Chef

The Marriott Dallas Uptown team is excited to announce the appointment of Robbie Tawil as General Manager of the hotel property. Tawil has more than 35 years of experience with Marriott and the hospitality industry, including previous leadership roles in management and operations. Thrilled to open the 14-story, 255 guestroom hotel, Tawil will lead Marriott into the future, opening the first Marriott property with the latest generation room design. He is well equipped to lead his team and has done so successfully in the past. During his tenure with Marriott, Tawil has served as General Manager of the Marriott Conference Center in Norman, Oklahoma, General Manager of the Worthington Renaissance, Director of Operations at the Dallas Renaissance, Director of Food and Beverage at the Worthington in Fort Worth and Director of Operations at Dallas Marriott Downtown to name a few. Despite working with properties across the country, Tawil is excited to be working again in his hometown of Dallas. “Dallas has always been my home and I am elated to be opening a hotel in my own backyard,” said Tawil. “Marriott Dallas Uptown has so much to offer the burgeoning Uptown district. We are looking forward to meeting and serving our neighbors in the surrounding communities and welcoming travelers visiting Dallas from outside our city.” Also joining the Marriott Dallas Uptown team is Juan Pablo Silva as Executive Chef of Good Graces, the hotel’s restaurant. Chef Silva’s passion for food was born while cooking with his grandmother as a child in his hometown of Lima, Peru. He furthered his knowledge at Le Cordon Bleu Peru, where he graduated with a Culinary Arts and Hotel Management degree. Chef Silva has helped manage the culinary program for the largest Ritz-Carlton in the world, The Ritz-Carlton Abu Dhabi Grand Canal, where he served as the Executive Sous Chef. After three years in Abu Dhabi, Chef Silva became the Executive Sous Chef of the Ritz-Carlton in Dallas and then Executive Chef. He is honored and excited to take on the challenge of opening Good Graces, a modern American Brasserie. “The menu I’ve created for Good Graces will truly highlight each place I’ve cooked and learned from,” said Chef Silva. “From home-cooking in my grandmother’s kitchen in Peru to fine dining at the Ritz, this menu will be the perfect balance of each.”

Create: Feb 7, 2021 Edit: Feb 7, 2021 International News

Tourism sector suffers $1.3tn in revenue loss from pandemic

Revenue loss in the international tourism sector in 2020 caused by a decrease in travelers crossing borders is estimated at $1.3 trillion, on the back of strict travel bans imposed by countries amid the coronavirus pandemic, a U.N. body said. Last year's international arrivals fell by one billion, or 74 percent, from 2019, ensuring that the overall estimated damage was over 11 times larger than in 2009 in the wake of the global financial crisis, according to a recent press release by the World Tourism Organization, a specialized agency of the United Nations. Due to the economic fallout from the virus spread, 100 to 120 million people have been put at risk of losing their jobs in the tourism industry, the Madrid-based body said, adding that many of them are from small and midsized business operators. "Global tourism suffered its worst year on record in 2020," the agency, also known as UNWTO, said in the news release, citing an "unprecedented fall in demand and widespread travel restrictions" to prevent the virus from further spreading. By region, Europe saw the largest drop in absolute numbers, with overseas arrivals down 500 million, or 70 percent, from the previous year. Meanwhile, those in Asia and the Pacific nations tumbled by 300 million, marking the sharpest decrease at 84 percent. On a percentage basis, the Middle East and Africa followed with a 75 percent plunge each, with the North and South Americas experiencing a 69 percent sink. As for 2021, a UNWTO panel of experts survey showed 45 percent of respondents forecast the situation will become better, while 30 percent predicted a deterioration, according to the press release. The remaining 25 percent expected a similar performance to 2020. The survey also showed that 43 percent think the tourism industry will rebound to pre-pandemic levels in 2023, with 41 percent saying it will happen in 2024 or later. UNWTO said that it expects the "gradual rollout of a COVID-19 vaccine" to bring about a recovery in consumer sentiment and eased travel restrictions, making travel relatively normal, albeit at a slow pace, during 2021. "While much has been made in making safe international travel a possibility, we are aware that the crisis is far from over," said Zurab Pololikashvili, secretary general of UNWTO. "The harmonization, coordination and digitalization of COVID-19 travel-related risk reduction measures, including testing, tracing and vaccination certificates, are essential foundations to promote safe travel and prepare for the recovery of tourism once conditions allow," the agency's chief added. Since first detected in the central Chinese city of Wuhan in late 2019, the virus has continued to spread globally and has resulted in over 105 million infection cases and more than 2.3 million deaths, according to data compiled by Johns Hopkins University.

Create: Feb 7, 2021 Edit: Feb 7, 2021 International News

New tourist complex inaugurated in Tehran

Shams ol-Emareh tourist complex was inaugurated in Baqershahr, south of Tehran province, on Wednesday on the occasion of Ten-Day Dawn (Jan. 31- Feb. 10, marking the victory anniversary of the Islamic Revolution). A budget of 370 billion rials (about $ 9 million at the official exchange rate of 42,000 rials per dollar) has been allocated to the project, Parham Janfeshan, the provincial tourism chief, addressing the opening ceremony. Constructed in an area of 11 hectares, the project is expected to create 30 job opportunities, the official added. Referring to tourism as being “advantageous” for the whole province, the official noted the tourism sector and relevant infrastructure are being developed and strengthened in all districts [and counties] of Tehran province even in low-income and deprived areas. Earlier this week, the official announced that a total of 206 tourism-related projects are scheduled to be inaugurated across the Iranian capital during the ten-day Fajr (dawn) ceremonies and celebrations. Ten accommodation centers including hotels, apartment hotels, eco-lodge units as well as tourist complexes, restaurants, and handicrafts workshops will come on stream, he explained. He also noted that a budget of seven trillion rials (about $167 million) has been allocated to the projects, which are expected to generate a total of 930 job opportunities. The mentioned projects will also add 816 beds to the hospitality sector of the Iranian capital, the official added. Hugging the lower slopes of the magnificent, snowcapped Alborz Mountains, Tehran is much more than a chaotic jumble of concrete and crazy traffic blanketed by a miasma of air pollution. This is the nation's dynamic beating heart and the place to get a handle on modern Iran and what its future will likely be. The metropolis has many to offer its visitors including Golestan Palace, Grand Bazaar, Treasury of National Jewels, National Museum of Iran, Glass & Ceramic Museum, Masoudieh Palace, Sarkis Cathedral, Tehran Museum of Contemporary Art, Carpet Museum of Iran, to name a few. The first time Tehran is mentioned in historical accounts is in an 11th-century chronicle in which it is described as a small village north of Ray. It became the capital city of the Seljuk Empire in the 11th century but later declined with factional strife between different neighborhoods and the Mongol invasion of 1220.

Create: Feb 6, 2021 Edit: Feb 6, 2021 Regional News

Tourism projects worth $15.3m to be inaugurated in Yazd

A total of 43 tourism-related projects, worth 645 billion rials ($15.3 million at the official exchange rate of 42,000 rials per dollar), are scheduled to come on stream across the central Iranian province of Yazd on the occasion of Fajr cerebrations (Jan. 31- Feb. 10, marking the victory anniversary of the Islamic Revolution). Nineteen eco-lodge units, two traditional accommodation centers, seven traditional restaurants, two tourist complexes as well as seven projects in the field of cultural heritage, and six projects in the field of handicrafts will be inaugurated, a provincial tourism official said on Thursday. The mentioned projects will come on stream in different cities across the province including Bafq, Taft, Ardakan, Meybod, and Mehriz, Mohammad Mirshamsi added. The projects are expected to generate 247 job opportunities for the locals after being inaugurated, the official added. In July 2017, the historical structure of the city of Yazd was named a UNESCO World Heritage. Wedged between the northern Dasht-e Kavir and the southern Dasht-e Lut on a flat plain, the oasis city enjoys a very harmonious public-religious architecture that dates from different eras. With its winding lanes, forest of badgirs (wind catchers), mud-brick houses, atmospheric alleyways, and centuries of history, Yazd is a delightful place to stay, referring to as a ‘don't miss’ destination by almost all travel associates in the region. Yazd Jameh Mosque, Dowlatabad Garden, the Yazd Atash Behram, also known as Atashkadeh-e Yazd, Towers of Silence, and adjacent desert landscape are among its tourist sites.

Create: Feb 6, 2021 Edit: Feb 6, 2021 Regional News

Sistan-Baluchestan loses $34.2 million in tourism earnings as a result of COVID-19

Iran’s southeastern Sistan-Baluchestan province has lost 1,440 billion rials ($34.2 million at the official exchange rate of 42,000 rials per dollar) in earnings from tourism as many potential visitors stay away due to the impact of the coronavirus, according to Alireza Jalalzaei, the provincial tourism chief. “Sistan-Baluchestan is a four-season travel destination and even though the province holds vast tourism capacities, it has taken some 1,440 billion rials hit from the coronavirus outbreak from mid-Esfand 1398 (early March 2020) to the end of the month Dey (January 19),” the official said on Wednesday. The official noted that Sistan-Baluchestan has set sights on [a significant] tourism development, and its travel infrastructure has been drastically extended over the past couple of years. “From the year 1396 (2017) onwards, the number of travel infrastructure in Sistan-Baluchestan has raised from 40 to 200 ones…. Nowadays tourism of this province has come to fame and distinction,” he explained. Elsewhere in his remarks, the official pointed to various tourism campaigns being launched over the past couple of years, adding the campaign ‘Let’s see Sistan, let’s hear Baluchestan’ has taken a noticeable impact on the tourism thrive of the province mainly by the means of on-line programs. “Despite all the bottlenecks, the province’s tourism has not been forced to shut….” “For instance, the occupancy rate of hotels in [the city of Chabahar] is [currently] more than 90 percent….. and currently, some 100 to 110 ecolodge unites are active across the province,” the official said. Last year, Cultural Heritage, Tourism, and Handicrafts Minister Ali-Asghar Mounesan said that the development of the travel industry across Sistan-Baluchestan province is among the top priorities for the ministry. “I am interested in Sistan-Baluchestan, and the development of this province is a priority for this ministry and the government,” the minister stated. “The majority of my travels during my tenure has been to Sistan-Baluchestan, which I consider it as a safe province with significant values in terms of culture, history, handicrafts, and tourism.” The collective province -- Sistan in the north and Baluchestan in the south -- accounts for one of the driest regions of Iran with a slight increase in rainfall from east to west, and an obvious rise in humidity in the coastal regions. In ancient times, the region was a crossword of the Indus Valley and the Babylonian civilizations. The province possesses special significance because of being located in a strategic and transit location, especially Chabahar which is the only ocean port in Iran and the best and easiest access route of the middle Asian countries to free waters. The vast province is home to several distinctive archaeological sites and natural attractions, including two UNESCO World Heritage sites, namely Shahr-e-Soukhteh (Burnt City) and Lut desert.

Create: Feb 6, 2021 Edit: Feb 6, 2021 Regional News

Robot room service: South African hotel goes hi-tech in COVID-19 era

A hotel in South Africa is using robots to counter some of the challenges of COVID-19. Micha, Lexi and Ariel are on hand to help guests check in, find out more information about on-site facilities and deliver room service requests, as ordered via the hotel's app. Guests can even chat to the robots, whose AI-powered technology is designed to continuously improve their knowledge and interaction skills. Nikhil Ranchod, the co-founder of CTRL Robotics says: "The chatbot is pretty interesting, because these robots have quite a catchy personality. They sort of help out with the smaller things ... and where staff would usually be running up four floors delivering a meal, delivering two meals ... now we've got the facility where they can control the robots themselves and send it off." Hotel Sky in Sandton, north of Johannesburg, had put the technology in place before the pandemic, but is now embracing it as a way to minimize human contact in a country hit hard by COVID-19. The hotel's general manager, Herman Brits, says the venture also raises morale. "It just creates such a nice vibe and excitement for the staff ... They have the opportunity to be part of this journey, and being the innovators in South Africa of this hospitality trend."

Create: Feb 5, 2021 Edit: Feb 5, 2021 International News

Greek PM Mitsotakis Sees Strong Rebound in Tourism in 2021

Greek Prime Minister Kyriakos Mitsotakis forecast a strong rebound in tourism in the summer of 2021, saying speedy vaccination drives in key markets for Greece, including Britain and Israel, will pave the way for tourists to return despite the current industry’s gloom, according to a report out of Reuters on Thursday. Tourism, which accounts for about 20 percent of the Greek economy and directly employs one in five workers, collapsed last year as the coronavirus pandemic sent its revenues slumping to 4 billion euros from a high of 18 billion in 2019, according to the report. Since last summer, when the pandemic subsided across Europe, the virus has surged once again, triggering renewed lockdowns and travel restrictions and pushing the region’s death toll above 750,000. Vaccines are now making their way through the most critical populations but the supply is lagging all over the world. “I am a realist, but I am also cautiously optimistic that we will do much better than last year,” Mitsotakis told Reuters. The Prime Minister also defended a decision to coordinate EU member states’ vaccine purchases through the European Commission, saying the bloc’s smaller countries would have faced serious problems negotiating deals on their own.

Create: Feb 5, 2021 Edit: Feb 5, 2021 International News