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No doubt tourism development will promote the culture of tolerance

No doubt tourism development will promote the culture of tolerance

“There is no doubt that tourism development in Iran and throughout the world can unify and share the national benefits and promote the culture of tolerance,” Mounesan said in a message issued on the occasion of World Tourism Day. “September 27th, the World Tourism Day, has been also included in our formal calendar as 'the national tourism day'. This day is also concurrent with ‘the Holy (Sacred) Defense National Week’, the event that all of us are indebted to; we are all are indebted to the sacrifice and self-devotion of the Iranian brave youth who defended the country.” He also expressed delight that segments of the Sacred Defense reminiscences constitute tourist destinations in the country, noting “Fortunately, a part of the Holy Defense memories is registered as an important tourist destination through the committee of Rahian-e Noor (the Pursuers of Glory).” The minister referred to the slogan that the World Tourism Organization has selected for the 2020 World Tourism Day, saying: “This year’s slogan is ‘Tourism and Rural Development’, something that all tourism activists believe that villages and villagers are playing a crucial role in tourism, especially in ecolodges.” “We hope that our plans for setting up 2,000 ecolodge units throughout the country would be a promising event to build up the rural regions. A 50% increase in the number of accommodation units in Iran and the addition of travel to the household commodities can affect the economy and development of less-developed, lesser-known, and rural regions.” “There is no doubt that tourism development in Iran and throughout the world can unify and share the national benefits and promote the culture of tolerance. So, it can be said that World Tourism Day is the day of international solidarity, the day when the struggle is substituted by mutual understanding and the understanding of tourism philosophy can lead to a better understanding of the world.” Referring to the predicaments the tourism industry faced during the past Iranian calendar year (ended March 2020), Mounesan said: “Last year was a tough one; it was started by the deadly floods and ended with the spread of COVID-19. Nevertheless, at the end of last year, we broke the record of inbound tourism with 8,800,000 foreign tourists. During this crisis, we tried to support the tourism units financially and spiritually to be able to witness their development is the post-corona period.” “As President Rouhani said during the opening ceremony of 87 tourism projects in 15 different provinces, paying attention to the spiritual, cultural and historical aspect of our various tourist attractions is of utmost importance, we hope that with the help and participation of people and the private/governmental investors, we would be able to satisfy our responsibility as it suits our amazing country.” “In the end, I want to congratulate the World Tourism Day to all tourism activists, beneficiaries, and enthusiasts and wish a brighter future f other tourism industry of Iran.” Mounesan said last month “Corona is a [bitter] reality but it cannot bring traveling to a complete standstill” as he underlined that “people’s health is our first priority.” “If coronavirus-related restrictions persist, the tourism industry of the country will suffer irreparable losses and many tourism insiders will be bankrupt… it’s time to replace ‘smart and responsible traveling’ with ‘do not travel’ recommendations.” The minister announced in August that Iran’s travel sector had suffered a loss of 12 trillion rials (some $2.85 billion at the official rate of 42,000 rials) since the outbreak of the coronavirus pandemic.

Create: Sep 27, 2020     Edit: Sep 30, 2020     Regional News
Delivering the Service Experience - Chapter 11 ; Perceived Waiting Times

Delivering the Service Experience - Chapter 11 ; Perceived Waiting Times

Technique 159 Hang Mirrors Outside Elevator Doors; Hang at least one mirror on each floor by the elevators. Perceived waiting time for the elevator is reduced when guests can look in mirrors. Technique 160 Greet Guests While They Are Waiting to Check-In; Perceived waiting time is reduced when a process begins. Because part of the check-in process is being greeted, when the front desk gets busy unexpectedly, a hotel representative from another department can greet and talk with guests as they wait in line. Technique 161 Tastefully Display Information Inside Elevators; The displaying of information inside guest elevators not only serves to reduce perceived waiting times but is also an outstanding opportunity for advertising your hotel and the area. Displaying appropriate and tasteful information can increase guest engagement. Technique 162 Offer Food and Beverage at the Front Desk When Busy; Providing something small to eat or drink ( e.g., cookie; infused water ) at the front desk serves to reduce perceived waiting times of guests at the desk. Technique 163 Create Strategic Alliances to Permit the Use of Hotel Key Cards at Local Attractions; The hotel should establish strategic alliances with local attractions by which the hotel’s room key can be used to gain admittance to the attractions. Such relationships could reduce/ eliminate the waiting that the guests would experience when purchasing tickets at the attractions. Technique 164 Have Pre-Printed Directions Readily Available; Do guests repeatedly ask for directions for the same place like getting on the highway, the big office park, etc.? The front desk agents should have small pieces of paper with the directions on them readily available. There is no wait for the employee to find it on the Internet and print it or take a time to explain it. Technique 165 Have Maps with Hotel Location Indicated on it; Tourists like to look at maps. Have a map with the hotel location already designated on it. This will save time and ques- tions by the guests and, of course, make it easier to identify where they are. If the guests need to converse with the desk staff they can, if not, they can look at the map and figure out where to go. Technique 166 Use Mobile Roulette Wheel to Reduce Perceived Waiting Times; If check-in gets busy unexpectedly, have an associate from another department roll in a mobile roulette type wheel. Have the guests waiting in line spin the wheel to determine which prize each wins. For example, prizes can range from 1–5 per- cent discounts on room rates.

Create: Jul 29, 2020     Edit: Sep 5, 2020     Hotel Management


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