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‘Country-size guesthouse of Iran wholeheartedly ready to receive tourists’

Iran’s tourism minister on Saturday issued a statement, inviting all travelers and holidaymakers to visit the ancient land, saying that the country-size guesthouse is wholeheartedly ready to receive tourists from around the world. Ali-Asghar Mounesan emphasized that the Iranian government is trying its best to host incoming tourists by improving tourism infrastructure, offering attractive and pocket-friendly packages, as well as incentives such as visa waivers or 90-day visas on arrival. Mounesan’s statement comes weeks after the country’s tourism suffered losses in the wake of recent tensions in the region by mistakenly downing of a Ukrainian airliner, with 176 people aboard, by the Islamic Revolution Guards Corps (IRGC) air defense system in Tehran airspace. “Nowadays, the world is even more involved in fast and surprising upheavals and ups and downs as a result of unprecedented progress in technology and industry. As such, the modern human is also influenced by the urban, mechanical life and his soul needs some refinement and relief,” the statement reads. “In such a situation, only travel and tourism can give us relief, joy, and sympathy and provide us with unforgettable experiences and memorable coexistence. In fact, tourism can be thought of as a familial or friendly gathering, the pivotal contents of which are kindness, cooperation, and synergy. In this chaotic era, tourists are like a delightful breeze endearing our souls and uniting all the people from around the world, regardless of their race, country, language, and beliefs.” Referring to the advantages of visiting the country, the minister explained, “With a deep and practical faith in this attitude, the Iranian government is trying its best to pave the way for incoming tourists and this is why there is a significant growth in tourism infrastructure in our country. In this regard, some incentives such as visa waiver, 90-day visa on arrival, standard residence services, attractive tourism routes and packages, and cheapest and most secure tours to Iran along with the last international tourism standards have enabled us to experience a 53% growth in our inbound tourism, winning the first place in the world in this regard. In addition, when it comes to the prices, Iran has the most competitive prices for tourism in the world and has emerged as a new phenomenon in the world of tourism, attracting the attention of many countries.” “Even if we disregard all that has been said, the unique tourist attractions of Iran are a good reason to have a journey to the land of history, civilization, and nature. With 24 UNESCO World Heritage sites, 34,000 nationally registered heritage sites and 600 active museums, Iran has a huge capacity to receive international tourists. In addition, high security, cheap tours, premium travel facilities, hospitable people, numerous historic and natural treasures, unique ecotourism facilities, diverse tourism packages (historic-cultural tourism, sport tourism, marine tourism, food tourism, medical tourism, etc.), interesting rituals, and diverse handicrafts and traditional arts provide enough reasons to visit Iran.” Pointing to unique and unparalleled beauties of Iran, Mounesan said, “The rich history and civilization of this land, the numerous and spectacular tourist attractions, four-season weather, and high cultural and ethnic diversity have made an invaluable treasure of Iran and put this country in the top 10 tourist destinations in terms of tourism, cultural and natural attractions. Astonishing mountains, breathtaking glaciers, beautiful volcanos, pristine forests, green foothills, delightful lakes, springs and waterfalls, picturesque beaches and wonderful islands, historical sites and distinct architecture, globally registered cities and villages, diverse and colorful handicrafts, delicious traditional cuisine and organic, healing drinks, etc. are only a small part of the beauties you can visit while staying in Iran.” “With such advantages, each day the beautiful and safe cities of Iran are hosting thousands of tourists from different countries, having enjoyed the unique experience, most of whom decide to return and bring new fellow travelers with them.” “Hereby I invite all the tourists from around the world to visit Iran during these last months of the Persian year, as well as the spring, and experience a distinct journey to the land of history and civilization,” the minister concluded. Mounesan said earlier this month that the country’s tourism sector has suffered a major setback but it will certainly return to “normal”. On Thursday, he unveiled an action plan, aiming to increase and improve [international] interactions for introducing Iran and clarifying its safety conditions to the target countries. Under the 2025 Tourism Vision Plan, the country aims to increase the number of tourist arrivals from 4.8 million in 2014 to 20 million in 2025.

Create: Jan 26, 2020 Edit: Jan 27, 2020 Regional News

7 Hotel Technology Trends You Can’t Ignore in 2020

INTRODUCTION With new technology trends such as the internet of things (IoT), many businesses have been able to improve their operations as well as make them more up to date. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient as ones that are capable of providing better service for their guests. Technology in the hospitality industry has been able to capitalize on the internet of things (IoT) by providing a better user experience for guests. Today, guests can make reservations through an application and schedule their stay with their smartphones. Along with the internet of things, technology in the hospitality industry has also included new and more advanced software. The new hospitality technology has greatly advanced the operations of hotels in terms of allowing guests to get rooms and gain access to all of the available services offered. Today, the new hospitality technology can help hotels schedule events more efficiently, process room reservations and monitor revenues and financial transactions more easily. The development of hotel and hospitality software has enabled hotels to be even more organized than they have been in the past. As a result, they are even more likely to provide more satisfaction for their guests consistently. SMART GUEST EXPERIENCES Today many hotels have followed some key trends that have allowed them to better meet the unique needs of their guests. Along with using cloud-based software, hotels nowadays have become more personalized as they are even more focused on helping their guests have the best experience possible when staying at their establishment. In recent years, there has been a tech explosion in the hotel and hospitality industry. The use of cloud-based software has allowed hotels to more efficiently manage their transactions and daily tasks. It has also allowed guests to rely on apps and mobile websites to make requests and get the services that they need for their stay. This technology has helped make a modern hotel into a smart hotel as they have become more user-friendly. Another trend that has contributed to the development of the modern smart hotel has been seamless technology. This includes features such as mobile check-in and digital concierge services. Today, hotels provide high tech cards that detect the presence of a guest and open the door before they even get to it. This has provided guests with more convenience as they can just walk into their room instead of sliding a card into it. Mobile check-ins have enabled guests to process their arrival digitally and avoid relying on a front desk clerk to complete this task for them. As a result, both the guests and the hotel workers can save a lot of time. 7 TECH TRENDS YOU CAN’T IGNORE IN 2020 In the past hotels were just places for people to sleep and unwind during trips when they were away from home. However, there has been a lot of change in the industry during the past several years. Today, hotels have become places where several activities take place. These include seminars, business meetings, and conferences. There have been many additional hotel technology trends that have drastically changed the industry. 1. MOBILE DEVICES AS DOOR KEYS One of the most recent hotel technology trends has been the development of mobile devices as door keys. Hotels today provide cards that are items that put data onto a guest’s mobile device. With this card, guests can more easily access their rooms and other areas of the hotel such as the gym and spa. These cards can also be visually scanned to process entry into these areas of the hotel. 2. SERVICE AUTOMATION In recent years hotels have allowed guests to serve themselves. Most guests prefer to use technology rather than interact with humans. As a result, the development of remote check and check out has allowed guests to use apps to complete these menial tasks. Since the new technology has created more automation, both guests and hotel workers can spend more of their time focusing their efforts on other activities. 3. FIXED MOBILE CONVERGENCE Over the past few years, room phones in hotels have had a reduced role in use among guests. However, the room phones of the present and future will often provide a larger role in terms of connectivity. Today, a guest can use their mobile phone to control things such as the television, the sound system and the blinds of their room. They can also use the mobile phone to request wake up calls, get informed about a visitor’s arrival and requesting a cab or driving service to transport them around town. 4. GUEST APPS The new technology in the hotel industry has resulted in new guest apps. These are options that allow guests to receive information on new hotel deals, notifications about hotel services and also loyalty programs. The guest app can also provide an itinerary to an event as well. 5. BANDWIDTH With the development of technological devices such as laptops, smartphones, and tablets, the demand for bandwidth is very high. As a result, hotels have significantly increased the amount of available bandwidth to accommodate guests who frequently access the internet for the devices. 6. LOCATION-BASED SERVICES New location-based services have also emerged as a key to the advancement of technology in the hospitality industry. With location-based services, guests can locate hotel workers and staff more easily. As a result, they can more efficiently get the assistance they need whenever necessary. 7. TECH LOUNGES Another new trend in the hotel and hospitality industry has been tech lounges. With tech lounges, hotels can provide guests with a public space to use technological devices and complete tasks using technology. The new tech lounges have become a preference among many guests in recent years. CONCLUSION Like all other industries, the hotel and hospitality industry has undergone many significant changes over the past few years. Hotels have made these changes with the help of the latest hospitality and travel software. With this new hospitality and travel software, hotels have been able to help themselves operate more easily as well as satisfy the needs of their guests. During the last few years, hotels have introduced several technology options that include automated check-ins, staff location services, mobile door keys, and tech lounges to provide a more fulfilling experience for guests.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

Japan to experience highest growth in international arrivals by 2022

Following the news that the number of international tourists is set to reach a record in 2022 and no country will see a greater increase in international arrivals than Japan. Johnatan Vandesquille, Analyst, Travel & Tourism, at GlobalData, a leading data and analytics company, offers his view on the situation: “The tourism industry is forecast to maintain steady growth up to 2022, driven by the rise of middle and upper classes in emerging economies, as well as the development of new destinations. “GlobalData forecasts Japan to experience growth in the number of international tourists at a compound annual growth rate (CAGR) of 11.3%, the largest increase among the countries observed. This growth can be attributed to the overall success of the 2019 Rugby World Cup and the positive impact of the Olympics, which are being held in Tokyo this year. These events have helped the development of tourism infrastructure and will increase the visibility of the destination in the near future. “France is expected to remain the most visited country in the world with 99.6 million tourists in 2022, but more than a year of civil unrest and the potential impact of Brexit (the UK being its main source market) will slow tourism growth and the country may fall short of its objective of 100 million visitors, originally set for 2020. “Diplomatic tensions are the main obstacle to international growth, as illustrated by South Korea and China, which are both currently experiencing issues with their main source markets. “However, these tensions seem to benefit Vietnam, the fastest growing tourism market in South-East Asia, which is expected to capitalize on the overall popularity of the region and the projected exponential development of South Korean outbound tourism.”

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

IHG partners for the development of more than 1,200 rooms in Thailand

IHG signed a strategic partnership with long-standing partner Asset World Corporate (AWC), an integrated lifestyle real-estate group, to manage a portfolio of properties across Thailand. The agreement will see the development of more than 1,200 rooms across Thailand, with the first signing announced today as the 306-room InterContinental Chiang Mai Mae Ping. Serena Lim, Vice President, Development, IHG South East Asia and Korea commented, “With plans to double our portfolio in Thailand in the next 3-5 years, this signing today between IHG and AWC is another milestone in realising this ambition. Their reputation as a lifestyle and real-estate group, and long-standing relationship with IHG gives us great confidence of this growth momentum in Thailand.” Under the structure of the agreement, hotels in multiple popular destinations such as Chiang Mai, Bangkok and Hua Hin will be signed within three years. The first signing of the agreement announced today is the 306-room InterContinental Chiang Mai Mae Ping Hotel. Wallapa Traisorat, CEO and President of Asset World Corp Public Company Limited (AWC), said, “With our ambition to make Thailand a truly world-class tourism destination, we are excited to be extending our partnership with IHG, which is a testament to our unique business model of collaborating with an internationally renowned operator. With our shared vision of elevating the hospitality sector in Thailand and thus building a better future for the country’s economy, we are confident that the InterContinental Chiang Mai Mae Ping will be one of the many projects to set the benchmark in Thailand.” InterContinental Chiang Mai Mae Ping, a conversion of the prestigious Imperial Mae Ping Hotel, has long been in the forefront of Chiang Mai’s hospitality scene throughout its more than 30 years of operation. The hotel has held many high profile international events, as well as welcoming many prominent guests including royal family members, heads of state and celebrities from across the world. The hotel will portray the timeless and lavish beauty of the Lanna era with a modern luxury essence. As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. The brand sets itself apart by delivering world-class standards of sophistication through understated service and exceptional amenities. It is famed for its devotion to the comfort and wellbeing of guests through personalised and attentive services. IHG’s loyalty programme IHG® Rewards Club of more than 100 million enrolled members also provides access to a global following of travellers. The hotel is expected to open in 2021 and will continue its extension with full operations in 2022, and aims to set new hospitality benchmark in Chiang Mai. Located in downtown Chiangmai near the famous Chiang Mai Night Bazaar, Tha-Pae Gate, Warorot Market and other tourist attractions, InterContinental Chiang Mai Mae Ping will cater for both leisure and MICE travellers with its six food and beverage outlets, and over 3,600 sqm of outdoor and indoor convention, event and meeting spaces. Guests can also enjoy a holistic retreat at the Lanna Spa which focuses on balancing the body and mind with spa services accompanied by traditional and fusion Lanna cuisine. The Teresa Teng Museum, which is currently located on the 15th floor suite of the hotel to commemorate the famous Taiwanese singer and cultural icon will be conserved, with plans to convert it to a specialty restaurant and roof top bar, where guests can experience its original set-up, decor and furniture when Teresa Teng last stayed here over two decades ago. Thailand continues to be a strong growth market for IHG with 29 existing hotels across 6 brands in the portfolio, with another 30 hotels in the pipeline.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

1.5 billion international tourist arrivals were recorded in 2019, globally

A 4% increase on the previous year which is also forecast for 2020, confirming tourism as a leading and resilient economic sector, especially in view of current uncertainties. By the same token, this calls for such growth to be managed responsibly so as to best seize the opportunities tourism can generate for communities around the world. According to the first comprehensive report on global tourism numbers and trends of the new decade, the latest UNWTO World Tourism Barometer, this represents the tenth consecutive year of growth. All regions saw a rise in international arrivals in 2019. However, uncertainty surrounding Brexit, the collapse of Thomas Cook, geopolitical and social tensions and the global economic slowdown all contributed to a slower growth in 2019, when compared to the exceptional rates of 2017 and 2018. This slowdown affected mainly advanced economies and particularly Europe and Asia and the Pacific. Looking ahead, growth of 3% to 4% is predicted for 2020, an outlook reflected in the latest UNWTO Confidence Index which shows a cautious optimism: 47% of participants believe tourism will perform better and 43% at the same level of 2019. Major sporting events, including the Tokyo Olympics, and cultural events such as Expo 2020 Dubai are expected to have a positive impact on the sector. Responsible growth Presenting the results, UNWTO Secretary-General Zurab Pololikashvili stressed that “in these times of uncertainty and volatility, tourism remains a reliable economic sector”. Against the backdrop of recently downgraded global economic perspectives, international trade tensions, social unrest and geopolitical uncertainty, “our sector keeps outpacing the world economy and calling upon us to not only grow but to grow better”, he added. Given tourism’s position as a top export sector and creator of employment, UNWTO advocates the need for responsible growth. Tourism has, therefore, a place at the heart of global development policies, and the opportunity to gain further political recognition and make a real impact as the Decade of Action gets underway, leaving just ten years to fulfill the 2030 Agenda and its 17 Sustainable Development Goals. The Middle East leads The Middle East has emerged as the fastest-growing region for international tourism arrivals in 2019, growing at almost double the global average (+8%). Growth in Asia and the Pacific slowed down but still showed above-average growth, with international arrivals up 5%. Europe where growth was also slower than in previous years (+4%) continues to lead in terms of international arrivals numbers, welcoming 743 million international tourists last year (51% of the global market). The Americas (+2%) showed a mixed picture as many island destinations in the Caribbean consolidated their recovery after the 2017 hurricanes while arrivals fell in South America due partly to ongoing social and political turmoil. Limited data available for Africa (+4%) points to continued strong results in North Africa (+9%) while arrivals in Sub-Saharan Africa grew slower in 2019 (+1.5%). Tourism spending still strong Against a backdrop of global economic slowdown, tourism spending continued to grow, most notably among the world’s top ten spenders. France reported the strongest increase in international tourism expenditure among the world’s top ten outbound markets (+11%), while the United States (+6%) led growth in absolute terms, aided by a strong dollar. However, some large emerging markets such as Brazil and Saudi Arabia reported declines in tourism spending. China, the world’s top source market saw outbound trips increase by 14% in the first half of 2019, though expenditure fell 4%. Tourism delivering ‘much-needed opportunities’ “The number of destinations earning US$1 billion or more from international tourism has almost doubled since 1998,” adds Mr Pololikashvili. “The challenge we face is to make sure the benefits are shared as widely as possible and that nobody is left behind. In 2020, UNWTO celebrates the Year of Tourism and Rural Development, and we hope to see our sector lead positive change in rural communities, creating jobs and opportunities, driving economic growth and preserving culture.” This latest evidence of the strength and resilience of the tourism sector comes as the UN celebrates its 75th anniversary. During 2020, through the UN75 initiative the UN is carrying out the largest, most inclusive conversation on the role of global cooperation in building a better future for all, with tourism to be high on the agenda.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

Wyndham Garden and Ramada Encore by Wyndham brands to debut in Oman

Wyndham Hotels & Resorts continues to ramp up its expansion across the Middle East with the opening of two new hotels in Muscat, Oman. Marking the introduction of the Wyndham Garden and Ramada Encore by Wyndham brands to Oman, the openings underscore Wyndham Hotels & Resorts’ commitment to strengthening its portfolio in the market and further support Oman’s ambitious Vision 2040 programme, which includes a focus on developing the country’s mid-market hotel sector and creating more job opportunities, in a bid to welcome 11 million visitors to the Sultanate by 2040. Over the past year, the Sultanate has become an increasingly popular destination for travellers, witnessing an increase of more than 25% in inbound visitors in the first six months of 2019 alone. The surge in visitor numbers follows the Ministry of Tourism’s sustained efforts to promote Oman as a key travel destination and attract investment to the sector. Panos Loupasis, Vice President Development, Middle East, Eurasia & Africa, Wyndham Hotels & Resorts, said: “The anticipated openings of our two new hotels in Muscat mark a significant milestone as we seek to expand our presence in this important market. We want to bring diverse accommodation choices to travellers across the Sultanate, and support Oman in its ambitious 2040 tourism plans, particularly on developing its mid-market hotel sector. With their unrivalled locations in the heart of Muscat’s business and leisure district, our newest additions to the Wyndham Garden and Ramada Encore by Wyndham family are the perfect properties to complement our growing portfolio in the region, and guests can look forward to the same exceptional service they have come to expect from our brands around the world.” Set across eight floors and bringing 143 new rooms and suites to the city, Wyndham Garden Muscat Al Khuwair is expected to open later this month. Located on Sultan Qaboos Street, just 20 minutes from Muscat International Airport, the new hotel boasts state-of-the art leisure facilities with two swimming pools, steam rooms and saunas, as well as three food and beverage outlets. Part of a mixed-use development including a shopping mall and an office tower, the hotel will also feature five well-appointed corporate meeting rooms, making it an ideal destination for business events. Ramada Encore by Wyndham Muscat Al Ghubra will open in March 2020 and will be located in the heart of Muscat, next to the Al Ghubra roundabout on Sultan Qaboos Street, just minutes away from three of the city’s major shopping malls. With easy access to the Sultan Qaboos Grand Mosque, the Royal Opera House and Muscat’s international airport, the hotel will also boast 163 rooms, a rooftop pool with sundeck and a fully equipped fitness centre and spa. Additional facilities for the meeting, incentives, conferencing and exhibitions (MICE) industry will include a multi-function boardroom which can be used as a meeting space, or as a theatre. The new hotels will complement Wyndham’s existing presence in the city, Ramada by Wyndham Qurum Beach Muscat located near Muscat’s popular Qurum beach, bringing travellers even more options to experience Muscat. Wyndham Hotels & Resorts’ openings in Oman are part of Company’s wider growth plans for the Middle East and Africa region, which include the addition of 23 new properties by 2023 and are focused on expanding the economy and mid-scale offering across the region. The two new hotels in Oman will be managed by Wyndham Hotels & Resorts’, adding to a portfolio of over 400 managed hotels operated globally and expanding its managed capabilities into new and established markets.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

Milestone Wins Big at Adrian Awards With Two Golds and Three Silvers

Santa Clara, CA (January 16, 2020) – Milestone announced today it won a total of 8 prestigious Adrian awards including two highly coveted gold awards, three silvers, and three bronzes. The Hospitality Sales & Marketing Association International (HSMAI) honored Milestone Inc. for innovation in digital marketing and for its digital marketing platforms that drove significant ROI for its customers. The awards were granted for the projects done for several hospitality customers including Marriott Digital Services, Omni Hotels and Resorts, The Evelyn Hotel, a Triumph Hotels property located in New York City, and a Mexico luxury hotel group. The Adrian awards announcement follows Milestone’s significant win at the US Search Awards last year. In addition to winning the top award in finance category, Milestone was also shortlisted in travel, automotive, and restaurant categories. “2019 was an outstanding year for Milestone. Being recognized for our achievements in digital marketing services and our software platforms is testament to the outstanding results our solutions drive for our clients and partners” stated Anil Aggarwal, CEO of Milestone. ” “The Adrian Awards celebrate travel marketing innovators whose awesome creativity and hard work are integral not only to the success of their companies, but to the continued growth of the hospitality industry as a whole,” said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI. Milestone will be honored during the HSMAI Adrian Awards Gala on January 21, 2020 at the New York Marriott Marquis.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Hilton Launches Lifestyle Brand Tempo by Hilton

MCLEAN, Va. – Hilton (NYSE: HLT) today launches Tempo by Hilton, an approachable lifestyle brand curated to serve a growing segment of “modern achievers” who seek a hotel experience that reflects their ambition. By combining thoughtful design and diverse lifestyle partnerships, Tempo by Hilton provides hotel owners and developers with a highly scalable brand that is both uplifting and within reach for future guests – all powered by an efficient service model. “For more than 100 years, Hilton has pioneered the hospitality industry as we know it,” said Christopher J. Nassetta, president & CEO, Hilton. “Tempo by Hilton is the latest example of our unique ability to anticipate what our guests are looking for and deliver unmatched value for customers and owners alike. We’re thrilled to welcome this new brand to our Hilton family and look forward to building on our legacy of innovation with Tempo by Hilton.” As part of its commitment to helping guests live better lives, Tempo by Hilton has established and built upon partnerships with leading experts across the well-being, food and beverage and other lifestyle spheres. The experts on board include Arianna Huffington’s renowned behavior change platform, Thrive Global and established culinary firm, Blau + Associates. These organizations bring a sense of discovery to the brand, while empowering guests to continue prioritizing well-being and personal growth even while traveling. “Tempo by Hilton introduces a new concept by combining all the benefits and efficiencies owners expect from a limited service model with an uplifting dose of inspiration,” said Phil Cordell, SVP and global head of new brand development, Hilton. “Utilizing a data-driven blueprint, we identified lifestyle offerings inside the guest rooms and throughout the property that push the entire sector to new heights. The end result is a compelling, yet approachable brand that enables owners to expand their portfolios in sought-after locations across the country as well as capture a new demographic of travelers.” Guided by its various lifestyle partnerships, as well as exhaustive market research surveying more than 10,000 consumers, each Tempo by Hilton property will feature elements designed to help ambitious guests continue their journey without disrupting their routine. These signature elements include: Reinvigorating and Relaxing Guest Rooms: More than rooms, Tempo by Hilton accommodations serve as a refuge where modern travelers are reinvigorated for the day ahead. In-room experiences include the one-of-a-kind Power Up and Power Down collections; curated assortments of morning and bedtime rituals created in partnership with Thrive Global; as well as other unexpected touches, such as a finely tuned sleep environment and a dedicated Get Ready Zone with space to get ready, organize for the day and focus on work. In addition, the oversized bath suite, which includes mirrors with built-in Bluetooth speakers, is spacious, bright and invigorating to help guests recharge and renew. Shared Spaces and Amenities Designed to Inspire: Envisioned as catalysts for genuine, memorable experiences, all Tempo by Hilton public areas and amenities bring a fresh approach to industry mainstays. These include art and design collections specifically chosen to encourage guests to look up from their daily grind and take a moment for themselves. Guests will also enjoy state-of-the-art fitness offerings; flexible meeting spaces, which can be easily reserved by guests on the go; as well as more informal areas perfect for collaborating with teammates or concentrating on individual tasks. Culinary Journeys: Developed alongside the award-winning Blau + Associates, Tempo by Hilton’s food and beverage offerings ensure guests have access to everything they need to sustain energy and boost focus. The in-lobby Fuel Bar, a complimentary coffee and tea bar, offers a hand-selected assortment of premium coffees and teas, along with various benefit-driven mix-ins. Additional hearty and healthy options, including artisanal smoothies and other breakfast favorites, are available at the casual cafe. At the bar, spirited and non-spirited craft cocktails and small plates round out the concept’s culinary program. Additionally, Blau + Associates will collaborate with Hilton to form a Chef Collective, an advisory board of young up-and-coming chefs who will help curate seasonal menus. Sustainability: Tempo by Hilton aligns with Hilton’s Travel with Purpose 2030 Goals to double its investment in social impact and cut its environmental footprint in half. To that end, this new brand is committed to implementing sustainable practices throughout the guest experience. Examples of specific initiatives include LightStay, food waste programs, responsible seafood sourcing, hydration stations throughout the property to replace single-use plastic bottles and full-size bath amenity dispensers to reduce disposable plastics. “Through our research, we found that while our current upscale offerings have been incredibly successful at earning loyalty among specific guest segments, there was a rising demographic of ambitious and highly discerning travelers that weren’t engaging with the category,” said Jon Witter, chief customer officer, Hilton. “With Tempo by Hilton, we are able to reach these influential consumers through a new, elevated yet approachable class of hotels designed to surpass expectations of both customers and owners in truly meaningful ways.” Conceived with extensive input from leading hotel owners and investors around the country, the new brand has seen strong momentum ahead of its unveiling. There are more than 30 individual commitments to date with properties confirmed in several prime markets across the US, including New York, Maui, Boston, Los Angeles, Lexington, Nashville, San Diego, Charlotte, Washington D.C., Houston, Atlanta, and more. An additional 30 deals are in various stages of development. All guests will enjoy the benefits of Hilton Honors, Hilton’s award-winning guest loyalty program for the company’s distinct portfolio of brands. Members who book directly with Hilton have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of points and money to book a stay, exclusive member discounts, free standard Wi-Fi and the Hilton Honors mobile app.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond

Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is digital voice translation. Considering that 55% of households are expected to own smart speaker devices by 2022 and 50% of all online searches will be voice-based by 2020, demand for hyper-convenient voice interactions while traveling is on the rise. Powering rooms with voice controls is gaining momentum (30% of hoteliers say they plan to bring voice controls to the guestroom in the coming year), but hoteliers need to expand their voice strategies beyond those four walls to drive customer satisfaction, loyalty and revenues – especially if the hotel or brand is favored by international travelers. Global Travel Growth Sparks Demand for Voice Translation Amadeus commissioned a study to explore the trends shaping the future of travel. What it found was that Asia – home to about 4.46 billion people speaking nearly 2,300 languages – will account for almost 22% of global arrivals by 2020 (up from 18% in 2008) and the region’s residents will represent 32% of travel spending by 2020. To compete for a share of these travel dollars, hoteliers will need to communicate with these visitors who are fluent in Chinese, Hindi, English, Russian, Indonesian and Japanese. Furthermore, Europe is expected to produce 400 million more outbound travelers in 2020 than in prior years, most of whom will be speaking Russian, German, French, English, Turkish, Italian, Spanish, Ukrainian, Polish and Dutch. To help people better connect and get help, the Google Assistant introduced a featured called interpreter mode that translates conversations in real time. Provisioned and managed by Volara, named the ‘Best Voice Activated Tech Product of 2020’ by HotelTechReport last week, the technology is now being rolled out to hotels that will enable staff to communicate with global guests easily – and in their native language. The new voice translation technology is improving the quality of interactions between hotel staff and guests, resulting in better communications and high-value service. Google Assistant’s Interpreter Mode can translate 29 languages in real time, including: Arabic, Chinese (Mandarin and Cantonese), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese. With Volara’s support, hotels can receive a Google Nest Hub to place at their front desk or Concierge station. When a guest needing translation assistance approaches, the staff simply says “Hey, Google, be my Spanish interpreter.” Then, the interpreter mode will show text on the screen that translates their words as they speak and repeat the message in English. This technology will enable international travelers to receive voice-automated professional hospitality in real time when they travel. The Google Assistant’s Interpreter Mode + Volara Places Hyper-Focus on Staff While this translation technology is driving hyper-convenient interactions with guests, it is also enabling hoteliers to elevate their staff. According to the 2019 Customer Engagement Technology Study, 42% of hoteliers will be investing in staff-facing technologies in 2020 to enhance the customer experience. Happy employees mean happy guests, and happy guests spend more money. By giving hotel staff tools that will make it easier for them to do their jobs, it will ultimately increase guest satisfaction and drive revenues. Perhaps that’s why 27% of hoteliers say they plan to add guest-facing self-service technology next year, and 24% are looking for technologies that automate service – both of which can be accomplished by the Google Assistant interpreter mode. When looking at the key to unlocking ROI from customer experience technology, 2019 CET Study authors Daniel Connolly, Dean of the College of Business & Public Administration at Drake University, and Jungsun (Sunny) Kim, Associate Professor at the William F. Harrah College of Hospitality, UNLV, had this to say: “To remain relevant and competitive, hospitality leaders must be agile enough to adapt to shifting consumer demands and have a willingness to take calculated risks into uncharted territory if they are to stand out and capture new market share.” Digital voice translation technology may be uncharted territory to some, but those agile hotels and brands who are embracing it are finding it to be the missing link for improving guest engagement.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Hyatt to develop Hyatt Regency Kuala Lumpur

Hyatt Regency branded hotel in Kuala Lumpur, set to be completed in 2024, the new hotel will mark the return of the Hyatt Regency brand to Kuala Lumpur. For leisure and business travelers visiting the Malaysian capital, Hyatt Regency Kuala Lumpur will deliver energizing experiences and a stress-free environment that embodies the Hyatt Regency brand ethos. Guests will enjoy seamless, intuitive service alongside refreshing food and beverage concepts and flexible spaces suited for work, collaboration or relaxation. “We are excited to be working with KL MIDTOWN Sdn. Bhd. on the development of Hyatt Regency Kuala Lumpur and to be bringing the Hyatt Regency brand back to the energetic capital city of Malaysia,” said David Udell, group president, Asia Pacific, Hyatt. “This will be our second collaboration with Hap Seng in Malaysia after we recently announced our plans for the Hyatt Centric Kota Kinabalu. We are grateful for Hap Seng’s continued trust and are delighted to be part of these very exciting milestones and new experiences in Malaysia.” Hyatt Regency Kuala Lumpur will be a state-of-the-art property designed by internationally renowned architect Kengo Kuma. When completed, the hotel will offer four food and beverage concepts including two bars, a market café, and a Japanese restaurant. It will also feature an outdoor swimming pool, a fully equipped fitness center, and Regency Club – an exclusive lounge offering a relaxed environment to work, meet and socialize for club level guests. For meetings and events, the hotel will also include 21,528 square feet (2,000 square meters) of flexible space, including a 10,764 square foot (1,000 square meter) ballroom, making it the ideal setting for any occasion. The hotel will be situated just north of the Malaysia International Trade and Exhibition Centre (MITEC), the third largest MICE venue in Southeast Asia and the largest trade and exhibition center in Malaysia. With a direct connection to MITEC, Hyatt Regency Kuala Lumpur will be easily accessible for business travelers who are visiting the meeting venue. The venue is located just five miles (eight kilometers) northwest of Kuala Lumpur’s city center, and 37 miles (60 kilometers) from Kuala Lumpur International Airport. “In addition to being a prominent hotel for us in Malaysia, the introduction of Hyatt Regency Kuala Lumpur will bring awareness to the Hyatt Regency brand in the wider region,” said Patrick Finn, senior vice president – real estate & development, Asia-Pacific for Hyatt. “The new hotel is part of our strategy to grow Hyatt’s brand presence in Malaysia, building upon the five hotels that currently operate in the region.” “Hyatt Regency Kuala Lumpur will add to Hap Seng’s hotel development efforts with Hyatt in Malaysia, complementing the recently announced Hyatt Centric Kota Kinabalu,” said Dato’ Jorgen Bornhoft, chairman of Hap Seng Consolidated Berhad. “We chose Hyatt for this project because of our excellent past experience working together, paired with the hotel company’s established leadership reputation in the hospitality industry. We will work closely with Hyatt and Kengo Kuma to create a standout Hyatt Regency property that reflects all the elements that has made the brand a preferred choice for both business and leisure travelers over the years.”

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico. Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities, allowing the celebrated resort to continue to create transformative and personal journeys for all guests. As a part of Marriott International, Dorado Beach, a Ritz-Carlton Reserve has partnered with musical artist and philanthropist Lin-Manual Miranda to support his work in stimulating the Puerto Rican economy and preserving the country’s culture by strengthening and sustaining the local arts community. Throughout the resort’s opening season, starting now through February 2019, Dorado Beach will donate $10 per room to Miranda’s Flamboyan Arts Fund, which supports all aspects of Puerto Rico’s artistic community, including music, theater, visual arts, dance, literature, and youth arts education – critical components of Puerto Rico’s tourism industry and pivotal to the economic recovery of the island. “Dorado Beach exemplifies the unique qualities of the Reserve brand, which is distinguished for its collection of locally-inspired properties that offer heartfelt care and transformative experiences in the most incredible corners of the world,” said Lisa Holladay, Global Brand Leader for Ritz-Carlton Reserve. “With this reopening, the world’s most discerning travelers can once again immerse themselves in the local culture, enjoy unique experiences set apart by human connection and discover this rare estate anew while also supporting the revitalization of Puerto Rico.” Guests returning to Dorado Beach will find each of the property’s 114 beachfront guestrooms and suites re-imagined with a thoughtful design and refreshed with a color palette that amplifies the natural beauty just beyond their doors. The expansive and lush landscape that makes up this special, rare estate has welcomed the addition of more than 300,000 new plant species, resulting in a truly tropical sensory experience. “It is with great enthusiasm and joy that we welcome guests back to our treasured Reserve. The dedication, hard work and care that our Ladies and Gentlemen have invested in the transformation of Dorado Beach is truly remarkable and we look forward to sharing it with both returning and new guests,” said George Sotelo, General Manager of Dorado Beach, a Ritz-Carlton Reserve. “We are delighted to continue to curate extraordinary experiences for our guests through new and meaningful journeys, as well as by encouraging them to rediscover the intrinsic beauty of Dorado Beach.” Encanto Beach Club Bar & Grill will introduce a refreshed dinner menu featuring coastal cuisine that highlights authentic dishes from the Mediterranean. The property’s chic beachside restaurant, Positivo Sandbar, will debut an Omakase & Ceviche bar situated directly on the sand for relaxed, oceanside dining. Dorado Beach’s highly-anticipated new signature restaurant and bar, COA, will be revealed in mid-December 2018. The award-winning Spa Botánico has been fully revitalized for guests to unwind in serenity and comfort. In addition to the return of its signature and locally-inspired spa treatments and unique handcrafted products that are made in the on-site apothecary, Spa Botánico will also debut new treatments as well as introduce a spa cuisine concept. Su Casa, Dorado Beach’s unique five-bedroom villa and former home of historical figure Clara Livingston, will welcome guests starting mid-December 2018 after completing a renovation that will fully modernize the space while maintaining its historical significance and personality.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Okura Nikko plans fourth in Taiwan in 2023

The fourth property of Okura Nikko Hotels to be inaugurated in Taiwan, the new hotel is aimed at strengthening the company’s global network of properties. Okura Nikko Hotel Management Co., Ltd., a subsidiary of Hotel Okura Co., Ltd., announced that it will open the Hotel Nikko Kaohsiung in 2023. The company has contracted with Fanlu Construction Industry Co., Ltd., to manage the new property, with the support of an investment by Daiwa House Industry Co., Ltd. and Continental Development Corporation. Kaohsiung is Taiwan’s second largest city, with a thriving international harbor strategically located on the busy shipping lanes between Northeast Asia and the South Pacific. A number of Japanese companies have offices around the harbor, one of Kaohsiung’s sightseeing spots offering visitors fine views. It takes about 90 minutes by Taiwan High Speed Rail from the city to Taiwan's capital city Taipei. Kaohsiung International Airport offers direct flights to 7 cities in Japan, including Narita International Airport, and to about 30 cities in Asia, with the number of flights to overseas destinations steadily increasing. The hotel will offer 260 guest rooms, each with a standard area of about 36 m² on 21 floors above ground and four underground floors. It will feature a wide range of restaurants, including Japanese cuisine, Chinese cuisine and all-day dining, and a rooftop bar on the 21st floor where guests can enjoy stunning views of Kaohsiung harbor. The hotel’s facilities will meet the diverse needs of guests staying for both business and leisure. Marcel P. van Aelst, CEO, Okura Nikko Hotel Management Co., Ltd., commented, “We are very pleased to be opening our fourth hotel in Taiwan. We will be expanding our network with a particular focus on Asia, and Taiwan is a fast-developing market and a strategic destination for us. We hope to further raise awareness of our Okura Nikko Hotels brand in Taiwan.” According to local Tourism Bureau statistics, a total of about 4.6 million guests stayed in Kaohsiung City in the six months from January 2019, a 21% increase compared with the equivalent period the previous year. The Kaohsiung government is accordingly expecting an increase in the demand for leisure facilities and plans to meet this with the construction of new leisure infrastructure, in addition to complementing the city’s existing business facilities. Hotel Nikko Kaohsiung will be the fourth property of Okura Nikko Hotels to open in Taiwan, following the opening of Hotel Royal Nikko Taipei (1984), The Okura Prestige Taipei (2012) and The Okura Prestige Taichung (planned opening 2022). The new property is part of an ambitious undertaking to expand the group’s global portfolio to 100 properties, primarily in Asia, by 2020.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News